Repairguys Reviews 

339
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, making the repair process smooth and pleasant. The service is frequently highlighted as excellent, with many appreciating the quick response times and effective solutions provided for various issues. Reviewers often highlight the engineers' deep knowledge and expertise, enabling effective diagnosis and repair of diverse product issues. People appreciate the clear communication, with staff providing updates and explanations throughout the process. Many consumers noted the convenience of timely arrivals and thorough work, ensuring products like TVs, washing machines, and fridges are fully functional.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, frequently highlighting their... See more

Service

Customers had positive experiences with service, frequently praising the professionalism, efficiency, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with repairs to... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Customer communications

People report positive experiences with contact, highlighting the ease of communication and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he bro... See more

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(339)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great washing machine repair

We had Pete from Repairguys to fix our washing machine. He arrived on time, quickly identified and fixed the issue and tidied up. He also gave some helpful tips and info about our machine. Highly recommended.

May 21, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, didn’t take long at all to solve the issue with Pete.

Thanks very much. Highly recommend!!

May 20, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'll pass this on to Pete.

Rated 5 out of 5 stars

Quick and efficient service from…

Quick and efficient service from Matthew
Kept well informed of timing of arrival
Explained everything about the oven that was required, done safety checks on all of the oven and gave good advice. Another good visit from Matthew

May 20, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'll give Matthew a pat on the back.

Rated 5 out of 5 stars

Tumble dryer repair

Matthew and Pete came out to fix my tumble dryer and I couldn’t be happier with the service. Both were very efficient, polite, and tidy while carrying out the repair. They explained everything clearly and got the job sorted quickly. Excellent customer service from start to finish — would definitely recommend The Repair Guys

May 18, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'll pass this on to them!

Rated 1 out of 5 stars

Samsung sent this company out to fix my…

Samsung sent this company out to fix my washing machine in which they did but have caused another problem with the machine that was never there before the repair, once reported he came back and was very rude and said there’s nothing he can do, I went back to Samsung and they sent him out again, he turned up with his mate who he never introduced and had attitude on him the minute he walked in the door, talk about feeling threatened in your own home, still machine leaking water all over my floor but according to mathew this is normal, his solution was to keep the door shut. Please be aware of this man, as soon as you ask question his attitude starts.

May 18, 2026
Unprompted review
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Reply from Repairguys

Hi we are sorry that you have not had the repair journey that you would have expected. From Matts notes, I can see that the issue you have reported is the water shot hose dripping the excess water left in it after use. If the door is closed after unloading, the water stays within the drum and is unnoticed. Matt spoke directly to the Samsung technical team regarding this matter and they have advised that this is perfectly normal and there is no "fix" to stop it. If there was, we would have supplied the parts to resolve it. With regards to Matts "mate", this was another of our engineers who is on a training day with Matt who is our Engineering Manager and regularly undertakes training with the other engineers to upskill them and ensure we do the best job possible. I will reinforce with the engineers that they introduce themselves upon arrival but they would usually do this as standard practise. If you would like to discuss this further, please do not hesitate to call in to our admin team. Regards, Repairguys

Rated 4 out of 5 stars

The staff did their best to arrange the…

The staff did their best to arrange the appointment at a time that was possible for me as the appointment times are within normal working hours and I work full time. Once this was sorted, the communication was good and the engineer (Ricky) was great. Thanks for fixing my TV.

May 17, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review and positive comments!

Rated 5 out of 5 stars

Thanks Ryan for arriving on time and…

Thanks Ryan for arriving on time and completing the repair quickly with no mess, hoping not to need you again for a while!

May 19, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, if you do we're always here.

Rated 5 out of 5 stars

Samsung TV saved from landfill!

The level of service that Repairguys have provided from start to finish has been fantastic. Extremely knowledgeable staff and provided a couple of quotes based on the possible fault with my TV. There's a collection and drop off service available which I took them up on, which was by Scott one of the technicians. TV was repaired in their shop in Exeter. I was contacted with the actual fault and total repair cost which matched the initial diagnosis, so all good and no surprises with the final invoice. I am relieved that my 4 year old Samsung TV has been given a new lease of life and saved from the scrap heap, not adding to landfill. I will certainly recommend Repairguys to friends and family 👍

May 19, 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely feedback, it's great to hear. We're always here if you ever find you need us again.

Rated 5 out of 5 stars

Great service

Scott was efficient, friendly, and prompt. Also went above and beyond to help. Great service!

May 13, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

My Samsung TV needed a new panel

My Samsung TV needed a new panel under guarantee. Scott came and initially diagnosed the issue. He returned the following week to fit the replacement panel. Very good service all the way from Scott. Always gave me an ETA of arrival, which was handy. Friendly, professional and knowledgeable. Definitely recommend.

May 12, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, glad to hear the positive comments, I'll give Scott a pat on the back.

Rated 5 out of 5 stars

Matthew came out to fix my washing…

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & contacted me before his time slot to say he would be with me within the time he said. Look forward to seeing him with new part
Thankyou Matthew

May 11, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, Matt will see you soon!

Rated 5 out of 5 stars

Feel very happy that our freezer has…

Feel very happy that our freezer has been repaired and by the service we received from The Repairguys via Samsung.
Although this was the third visit necessary to complete the repair, and it was a long 3 hour appointment to do the work needed, we were happy with Matthew and the communication we had throughout.

May 9, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, sorry it took multiple visits, glad it's all up and running now!

Rated 5 out of 5 stars

Scott must have a magic wand because…

Scott must have a magic wand because when I turned the tv on in front of him the problem had gone away. He did say that Samsung had issued an update. He fixed the sound bar problem by looking and changing the location of the HDMI cable on the tv.
Thank you Scott for a speedy repair.

May 8, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew is a master of his trade

Matthew from The Repair Guys came to fix my dishwasher. I’m not the expert here but I don’t think it was an easy fix and it took a lot of fault finding to get to the point where he could resolve the issue and fix the appliance.
I watched him take the unit apart with practiced ease as he delved further and further into the component parts. Not only did he fix the machine, his root cause analysis identified errors made during the install which contributed to the machine becoming faulty and they were also rectified. Everything was fixed and put back together in no time.

As well as his obvious professionalism and expertise, he was very polite and respectful, not to mention, a contortionist as he had to get into some awkward positions whilst taking the machine apart.

I only have positive comments for Matthew.

May 8, 2026
Unprompted review
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Reply from Repairguys

Thank you for your gleaming review! Matthew is very happy to hear these comments, we're always if you need us.

Rated 5 out of 5 stars

My washing machine started knocking

My washing machine started knocking. In less than a week it had been diagnosed, new part ordered, fitted and machine tested. Matthew and Peter were both consulate professionals who knew their trade. Very highly recommended.

May 8, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, they'll be glad to hear this!

Rated 5 out of 5 stars

First class service from beginning to end.…

We were kept informed of the time of arrival and have been so impressed by them.
Scott brought our microwave back and volunteered to unpacked it, put it back into position and switch it on to make sure it was ready for use for us. As two elderly people we have been immensely thankful for the first class service we have received. We couldn't possibly expect more. Thank you so much.

May 7, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review, we're very happy to hear these comments about Scott. We're always here if you need us.

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