Repairguys Reviews 

329
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and efficiency in handling repairs. Many highlight the excellent service, noting quick response times, clear communication, and thorough work. The products are often repaired effectively, with engineers frequently having necessary parts on hand and providing valuable advice. However, some people mentioned issues with certain engineers' attitudes and reported new problems arising after a repair. A few other people also reported concerns about property condition during the repair process. Additionally, some customers experienced difficulties with non-warranty repair support due to location restrictions and upfront payment requests for consultations.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, frequently highlighting their... See more

Service

Customers had positive experiences with service, frequently praising the professionalism, efficiency, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with repairs to... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Customer communications

People report positive experiences with contact, highlighting the ease of communication and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he bro... See more

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(329)

306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Scott fixed the tv prompt . Friendly and efficient would absolutely recommend.

June 3, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Matthew kept me updated with his time of arrival and arrived promptly within the timescales agreed. He quickly diagnosed the issue and gave advice to me. He was helpful and knowledgeable.

June 2, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service by Ryan the engineer…

Excellent service by Ryan the engineer polite explained issues and how we could fix it items ordered and installed in a satisfactory time
Highly recommended this guy and company

May 29, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Washing Machine fixed

I had ryan come to fixed my washing machine, he done a check on the whole machine to make sure it was good. A* service, would use again

May 29, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Ryan was amazing from start to finish

Ryan was amazing from start to finish. Explained the issue. Advised what sorts needed to be ordered and approx how long they would take ect. Second appt booked once parts were in.. I sadly then had to cancel the appt last min and rebook.
Attend to fit parts took all the cardboard and rubbish with him. Would definitely recommend to anyone needing repairs to appliances

May 21, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review, I'll give Ryan a pat on the back!

Rated 5 out of 5 stars

My tv needed repairs

My tv needed repairs, Scott replaced with a new screen , Very Professional and Great Communication from this company all steps of the way, friendly and polite , recommended 👍

May 22, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review

Rated 5 out of 5 stars

Great service

Ryan was very friendly, knowledgeable and repaired my TV perfectly!

May 21, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

Great washing machine repair

We had Pete from Repairguys to fix our washing machine. He arrived on time, quickly identified and fixed the issue and tidied up. He also gave some helpful tips and info about our machine. Highly recommended.

May 21, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, didn’t take long at all to solve the issue with Pete.

Thanks very much. Highly recommend!!

May 20, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll pass this on to Pete.

Rated 5 out of 5 stars

Quick and efficient service from…

Quick and efficient service from Matthew
Kept well informed of timing of arrival
Explained everything about the oven that was required, done safety checks on all of the oven and gave good advice. Another good visit from Matthew

May 20, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll give Matthew a pat on the back.

Rated 5 out of 5 stars

Tumble dryer repair

Matthew and Pete came out to fix my tumble dryer and I couldn’t be happier with the service. Both were very efficient, polite, and tidy while carrying out the repair. They explained everything clearly and got the job sorted quickly. Excellent customer service from start to finish — would definitely recommend The Repair Guys

May 18, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll pass this on to them!

Rated 1 out of 5 stars

Samsung sent this company out to fix my…

Samsung sent this company out to fix my washing machine in which they did but have caused another problem with the machine that was never there before the repair, once reported he came back and was very rude and said there’s nothing he can do, I went back to Samsung and they sent him out again, he turned up with his mate who he never introduced and had attitude on him the minute he walked in the door, talk about feeling threatened in your own home, still machine leaking water all over my floor but according to mathew this is normal, his solution was to keep the door shut. Please be aware of this man, as soon as you ask question his attitude starts.

May 18, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Hi we are sorry that you have not had the repair journey that you would have expected. From Matts notes, I can see that the issue you have reported is the water shot hose dripping the excess water left in it after use. If the door is closed after unloading, the water stays within the drum and is unnoticed. Matt spoke directly to the Samsung technical team regarding this matter and they have advised that this is perfectly normal and there is no "fix" to stop it. If there was, we would have supplied the parts to resolve it. With regards to Matts "mate", this was another of our engineers who is on a training day with Matt who is our Engineering Manager and regularly undertakes training with the other engineers to upskill them and ensure we do the best job possible. I will reinforce with the engineers that they introduce themselves upon arrival but they would usually do this as standard practise. If you would like to discuss this further, please do not hesitate to call in to our admin team. Regards, Repairguys

Rated 4 out of 5 stars

The staff did their best to arrange the…

The staff did their best to arrange the appointment at a time that was possible for me as the appointment times are within normal working hours and I work full time. Once this was sorted, the communication was good and the engineer (Ricky) was great. Thanks for fixing my TV.

May 17, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review and positive comments!

Rated 5 out of 5 stars

Thanks Ryan for arriving on time and…

Thanks Ryan for arriving on time and completing the repair quickly with no mess, hoping not to need you again for a while!

May 19, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, if you do we're always here.

Rated 5 out of 5 stars

Samsung TV saved from landfill!

The level of service that Repairguys have provided from start to finish has been fantastic. Extremely knowledgeable staff and provided a couple of quotes based on the possible fault with my TV. There's a collection and drop off service available which I took them up on, which was by Scott one of the technicians. TV was repaired in their shop in Exeter. I was contacted with the actual fault and total repair cost which matched the initial diagnosis, so all good and no surprises with the final invoice. I am relieved that my 4 year old Samsung TV has been given a new lease of life and saved from the scrap heap, not adding to landfill. I will certainly recommend Repairguys to friends and family 👍

May 19, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely feedback, it's great to hear. We're always here if you ever find you need us again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look