Repairguys Reviews 

329
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and efficiency in handling repairs. Many highlight the excellent service, noting quick response times, clear communication, and thorough work. The products are often repaired effectively, with engineers frequently having necessary parts on hand and providing valuable advice. However, some people mentioned issues with certain engineers' attitudes and reported new problems arising after a repair. A few other people also reported concerns about property condition during the repair process. Additionally, some customers experienced difficulties with non-warranty repair support due to location restrictions and upfront payment requests for consultations.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, frequently highlighting their... See more

Service

Customers had positive experiences with service, frequently praising the professionalism, efficiency, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with repairs to... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Customer communications

People report positive experiences with contact, highlighting the ease of communication and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he bro... See more

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

329 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(329)

306 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott was fantastic

Scott was fantastic! On time, polite, tidy and repaired the (very large) TV quickly. He plugged everything back in and made sure it all worked before leaving, taking all the packaging with him. Highly recommend him for future work!

June 15, 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review!

Rated 5 out of 5 stars

Ryan was very professional and…

Ryan was very professional and friendly, he arrived when he said he would and sorted the issue. We are very happy with the service. Thank you.

June 12, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Brilliant fast service

Brilliant fast service. Very clever man.connected my dvd in 5 minutes. Highly recommend.

June 12, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Mathew was fantastic

Mathew was fantastic, very professional. He called ahead of time to check availability, and he fixed our problem with ease. He is very knowledgeable in his work, fast, effective, and treats you like a human, not just another job on the list. I would highly recommend this service to each and everyone reading this.

June 12, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm delighted to hear your comments regarding Matthew. I will pass this on to him and I'm sure he will be too. We're always here to help.

Rated 5 out of 5 stars

Excellent service fixing my 4k blu ray…

Excellent service fixing my 4k blu ray player. Id like to praise Scott specifically sound guy polite and helpful cant ask for more👌🏼 thank you again RepairGuys

June 11, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm delighted to hear that Scott delivered good service.

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and…

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message updates. He stripped the machine and found fault with a Vent Fan, which he had a replacement on the van. However this fault had also caused consequential damage to the Motor and had to be ordered. We waited around a week for the part to arrive and reschedule for a second fix appointment, which was completed successfully. Overall happy with the repair, no fuss or long winded forms. Repair Guys worked directly with Samsung Warranty efficiently and effectively to repair my product.

June 10, 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to leave us such a detailed review. I'm pleased to hear these comments and will pass them on to the team. We're always here if you find you need us again in the future.

Rated 5 out of 5 stars

Super Guy

Great guy who quickly saw what the problem was and came up with solution.

June 9, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very efficient and quick

Scott was very efficient and understanding of my needs and got the job done quickly and returned my tv the same day. He put my tv back and handled it with care

June 8, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

LG washing machine repair

Engineer Mathew was very friendly and helpful. The problem was diagnosed very quickly, and then resolved. I am more than happy with the repair and Mathew’s expertise

June 4, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service

Great service from Scott at Repair Guys. Prompt booking quick diagnostics and repair.

June 2, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repair to my LG television.

Scott arrived on time and got straight to work. He replaced the main pcb in my LG television. He then set up my television to receive both satellite and digital channels after doing the Web os software update. Scott was very polite, professional and informative. A positive experience with the repair guys. Thank you.

June 5, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm delighted to hear you were happy with the service you received from Scott. We're always here if you find you need us back out again.

Rated 5 out of 5 stars

Awesome experience with this company

Awesome experience with this company , needed a repair on tv and was done within days , whole process was made easy and Scott who came out on the day was great
Very polite and efficient I definitely won’t hesitate to use again thank you

June 5, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's great to hear, we're always here if you need us.

Rated 5 out of 5 stars

Matthew fixed it

Matthew came, he saw and he fixed it! Did exactly what was needed did the correct tests and checked that the appliance didn’t have any fault codes showing. No fuss no drama.

June 4, 2026
Unprompted review
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Reply from Repairguys

Thank you for you review, glad we could help!

Rated 5 out of 5 stars

Scott and Matt were great

Scott and Matt were great. Very professional and completed my repair quickly. They didn't leave any mess.
Thanks guys.
Highly recommended.

June 4, 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

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