Reasonably easy to follow but it switched off temporarily when I went to check on some details and so had to fill in the form again. It’s somewhat annoying that you have to set up an account in orde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would have liked to have given more details about my loss as it was a purple handbag found in a public location.It had my house keys, drivers licence, phone and purse( with cards in it). There just... See more
Company replied
I had the assistance of a computer expert as I am not very good at dealing with things online. Between us we managed very well submitted the report and paid for it. I am hopeful that my wallet and... See more
Company replied
I didn’t know about this site until my insurance company asks me to report my robbery that took place in March. I was so traumatised by the incident it took me a while to feel comfortable to lodge a c... See more
Company replied
Company details
Written by the company
Report My Loss is used by thousands of people each month to securely and conveniently submit details of lost items, from phones and laptops to jewellery and bikes. It can surprise people that Report My Loss is not publicly funded and why there is a fee for the service. Lost property reporting is not a statutory duty of policing, so many constabularies no longer undertake it. When you create a new loss report, it is placed on a secure database (the police NMPR system). The lost item can then be searched by police and lost property offices nationally, increasing the chances of recovered items being identified and returned to you. In the event of needing to make an insurance claim, Report My Loss certificates can normally be used in place of police loss report references (which many forces have phased out). Report My Loss should only be used for accidental losses. If a theft has taken place, this should instead be reported to the police force for the area in which the crime took place. They will be able to provide you with a crime reference number.
Contact info
Watermoor Point Watermoor Road , GL7 1LF, Cirencester , United Kingdom
- support@reportmyloss.com
- reportmyloss.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Report My Loss
Hi Lulian,
Thank you for taking the time to provide a review. We are pleased you had a good experience with the service.
Best regards,
Support Team, RML
How quickly you sent me what I needed…
How quickly you sent me what I needed to get my replacement badge
I really struggle when I have to walk to far so thank you again
December 19, 2022
Unprompted review
Reply from Report My Loss
Hi Steve,
Thank you for taking the time to provide a review. We’re pleased you found the service helpful especially under your personal circumstances.
Best regards,
Support Team, RML
Helpful way to report a loss to the Poliice
Simple procedure on how to report a lost mobile phone to the Police
December 12, 2022
Unprompted review
Reply from Report My Loss
Hi John,
Thank you for taking the time to provide a review. It's good to know you found the service useful and the reporting process straightforward. We will share your feedback with the development team.
Best regards,
Support Team, RML
Everything was nice and smooth this is…
Everything was nice and smooth this is why i said 10 out 10 thanks aot
November 19, 2022
Unprompted review
Reply from Report My Loss
Hi Fouad, Thank you for taking the time to provide a review. We’re pleased you had a good experience with the service.
Best regards,
Support Team, RML
Was easy to understand and to fill the…
Was easy to understand and to fill the form
October 25, 2022
Unprompted review
Good service
Good staff and helping and listening carefully our situation
October 18, 2022
Unprompted review
Very good service
October 17, 2022
Unprompted review
Great costumer service 🙏🏿🙏🏿
October 13, 2022
Unprompted review
Very easy to understand
October 12, 2022
Unprompted review
Easy simple to fill
October 9, 2022
Unprompted review
Was good after I got the right country
Was good after I got the right country. Which was me. Bring 75 got it wrong but rectify it.
Great site once you get going. I would use again.
October 8, 2022
Unprompted review
This is outrageous, why on earth would I pay?
This is ridiculous. I tried to contact my local police station to enquire about lost items and all they did was tell me to fill out the form on this website. I went through it all then it tried to charge me £6 for submitting the report. What the hell?! Why would I spend any money just to tell the police I lost something?? I just wanted to speak to my local station but they are not contactable. It is outrageous. I'm appalled a public service is ripping people off like this
September 20, 2022
Unprompted review
Reply from Report My Loss
Dear Nora,
It can surprise people that Report My Loss is not publicly funded and why there is a fee for the service. The police directed you to Report My Loss because it’s the only database that links directly through to their systems, making it easier for them to identify you as the owner of the item if it is found. Lost property reporting is not a statutory duty of policing, so many constabularies no longer undertake it. Some have, in the past, chosen to subsidise Report My Loss reports as an extra benefit to their communities, but that landscape is always changing, and for this reason, the areas with free reports also change. That’s why, when you indicated your location of loss, you were advised that there was a fee for that area.
We would kindly ask you to please consider changing or removing your 1* review, as fee subsidisation is outside of our control.
If you have any questions, we would be happy to help. Please email support@reportmyloss.com
Kind regards,
Support Team, RML
To learn more about Report My Loss, please visit: https://www.reportmyloss.com/uk/about
For the answers to frequently asked questions, please visit:
https://www.reportmyloss.com/uk/faq
Hi I reported my loss of my mobile and…
Hi I reported my loss of my mobile and just want to know what are the odds of having it returned once registered on similar sites
August 10, 2021
Unprompted review
Reply from Report My Loss
Hello, if you are unhappy with the ReportMyLoss service then please could you also provide further details on this as we are not sure why you have chosen to leave a 1 star review and would appreciate the chance to address any issues you may have. For general support related questions please can we ask that you direct your enquiry through to our support team at support.recipero.com or by emailing support@reportmyloss.com
We’re not aware of any similar sites to the ReportMyLoss service, it is the only one we know of integrated directly with police systems. It can be very difficult to determine the odds of a return as the circumstances of each loss can greatly effect the chances of an item being recovered and handed in to the police. For example the chances of recovering an item that fell out of a pocket on the high street are considerably different to an item lost as a result of been accidentally dropped over the side of a boat.
What we can say is that the chances of repatriation will be higher using ReportMyLoss than with other systems because of its integration with the police NMPR property intelligence tool making it a quick and simple process for police staff to run searches to try and match recovered property, as opposed to any other sites which would not have that functionality.
Totally useless
Totally useless. Report loss of a wallet containing debit cards but then you are faced with paying before the loss report can be submitted - how? By debit or credit card only. Totally useless, nothing short of a police endorsed scam!
February 6, 2021
Unprompted review
Reply from Report My Loss
Hello, I'm sorry to hear you were unhappy with your experience with the ReportMyLoss service. We do not generally recommend using ReportMyLoss for reporting the loss of debit/credit cards as they should be reported directly to the issuing card provider for cancellation and replacement. For other item types such as the loss of a wallet if you did wish to report this using the ReportMyLoss service we do also offer Paypal as an alternative payment method, however if it is a low value item that is easily replaced or one with no sentimental value then we appreciate the ReportMyLoss service may not be suitable for your needs.
This People all thif
This People all thif
They go into your account and take your money when you ask back is pronken and you dont get back your money
August 19, 2020
Unprompted review
Useless:- don't even bother with it
June 9, 2020
Unprompted review
Appalling
I've used this service twice now and have found this appalling on both occasions. I paid my money and heard nothing. A mail to say... 'Sorry your item has not been found' would at least give me some reassurance that I had not just been ripped off.
May 28, 2020
Unprompted review
Excellent Service
great service, got my phone replacement quick and hassle free. Customer service was very good. Highly recommended👍
May 3, 2020
Unprompted review
This is nothing short of a scam
This is nothing short of a scam. How can a publkic service charge £4.95 to simply supply a number?
March 2, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.