Report My Loss  Reviews 4,099

A load ofc rap. Only reason I shelled out for what should be a free, public service run by theu seless police was to make an insurance claim. Only use if you have to, otherwise assume your items gone forever, as the police and Lost Property offices in the UK are totally useless.

What a farce, the police refer you this web site, which is totally usless for loss of cash, does not have the right boxes... A service, for whom?? The company that runs it??

I reported mine and got no updates or feedback on my post! I found it difficult to log in. The police did not contact me. A total waste of time for a poor service and very disappointing. A total cop out from how the police used to help!

Absolutely gutted with this company level of customer service!!!
Had another order which was booked for the delivery today I had to take a day off to be around for delivery.
Had a phone call from driver saying he will attend the delivery between 1 to 3 pm.
Now it is 8.40 PM and no one attended my delivery driver phone is switched off!!!
Was on the line with customer service for arranging redelivery of my order which again another driver didn't bring and after 10 days still are being told IT systems are down!!!!
I wouldn't recommend ordering furniture from this company, such a waste of time!!!

I reported my lost phone. I even provided all details and paid up to £5 for submitting reports. But I haven't received any response from them not even a shout or anything. I'm really embarrassed with this system.

How am I supposed to pay to report my loss when I’ve lost my purse with all my credit cards in?!?!? Disappointing and frustrating system

Terrible the fact you have to pay to report your own lost items (IMAGINE AN OAP WITH NO MONEY OR WAY OF PAYING OVER THE POHONE OR ONLINE)
Then there's the fact that you BASICALLY pay for nothing you don't even get an update stating whether or not anything has been found.

No feedback at all. It seems this is just a data base and nobody would check whether or not the property was found.

Shocking. Useless. No point in handing in anything to the police anymore. Waste of time.

Report My Loss is a company recommended by Pier Insurance. All managed/owned by the same directors. The customer service is non existent and the time it takes to get any response is ludicrous

i have not received back either of the rings. i do not know whether there is a lost property box.

tania lawton:
I have not received back either of the rings. I do not know whether there is a lost property box . Can you let me know whether either of or both these rings have been handed in?

Terrible there doesn’t seem to be a facility for when somebody finds your item and needs to find out who the owner is. I lost my keys they were returned to me by a lady who phoned the police first and was told to go to your website. She did this and couldn’t get anywhere with it. Eventually she managed to get the keys back to me through a friend and a note I left at the court building near where I lost my keys. I feel I have totally wasted my money and won’t be using your service again

I don’t mind paying if it helps a good cause.
In this day and age we should be glad of all the help we can get.
Recommend by West Midlands police and was easy enough to do

I thought that I would get help trying to locate my phone. You only put it on a list and hope the police will try and match it up. If the police won’t even give you a lost property ref. I can hardly see them searching a list to see if they can match it up with its owner.

I didn't like the fact that I had to pay for reporting the loss I had incurred.

Straight forward to use and was recommended by the police to use this website.

Easy to use and report came through pretty quickly which is what In needed for my insurance claim to go through.

The bloke helping me was very friendly and polite. The call did go on for quite a while and I think that was more the procedure we had to follow and computer speed rather than anything avoidable. The only thing I wasn’t keen on was that the person on the phone was a bit negative about the people in the store. It didn’t come across well and, to me, wasn’t fair. But it is only a minor criticism given the overall service received.