JLL Reviews 

We are very pleased with the performance from Shaan Birk who has been our excellent property manager over the last year. Shaan has been successfully handling all our request with care and attention, for which we are very grateful

Excellent experience, communication was timely and accurate. We moved into a gorgeous flat in London. Agents Kathrine and George have been so helpful and would deal with them again in a heartbeat.

I’ve had an excellent experience working with Paige Waller as the property manager. She is consistently professional, responsive, and proactive in addressing any issues that arise. Communication has been clear and timely, and I appreciate her attention to detail and genuine care. It’s a rare pleasure to work with someone who combines efficiency with a personal touch - Highly recommended!

I highly recommend Paige Waller as a property manager. Over the past three years, she has been incredibly professional and efficient in managing my property. Paige responds promptly to any issues and keeps me informed at all times. Her timely assistance and dedication have made my experience as a property owner stress-free. An outstanding property manager!

Responsive and attentive service from Alex Imray after our flat had an unsatisfactory end of tenancy clean, this was quickly rectified and another clean was booked in for us.

Fabulous support from Keely Wesley in the Greenwich branch both during and after our JLL rental. Helped us with an issue even several months after we’d move out - amazing service and above and beyond!

Ru at JLL has been amazing over the past two years during our tenancy with JLL. From the very beginning of our tenancy to the end, she has supported us through every step, resolving any issues quickly and efficiently.

Can only recommend JLL, very professional and responsive.

Hannah Davis from JLL has been an exceptional property manager - I have had several minor issues since moving in, all of which she has helped solve promptly and with as minimal disruption as possible. The most recent was replacing my shower valve, which was carried out in almost record time.

A large part of why I am so comfortable in my current flat is that I know her reliable (and warm) support is only a phone call or email away!

I’d like to thank Paige Waller and her team at JLL for dealing with correspondence and overall management of my property efficiently and promptly - I don’t think I’ve ever had to chase for a reply to any emails I’ve sent. Thank you Paige.

I appreciate a lot Hannah from JLL, she’s very nice to deal with and always tries her best to solve any appearing issue.

JLL have been a reliable property management company and helped solve most of our issues with our tenancy with the utmost urgency. There were a few times the landlord was being very unreasonable but JLL did their best to get everyone to agree and be on the same page. Despite disagreements with the agency and the landlord, JLL, specifically Suth, never deterred from his professionalism.

Hannah has been reliable, responsive, and easy to deal with. She handles things efficiently and communicates clearly, which makes a big difference. Overall, a smooth and professional experience! 🤩

Been a resident with JLL for over 8 years and had a flawless experience from start to finish. Everyone I interacted with was incredibly helpful, and a special thank you goes to Paige, my dedicated property manager, for her consistent support throughout. Couldn’t recommend this agency more!

Hannah at JLL has been great. Very friendly and extremely prompt to deal with. Highly recommend!

Lucian is a great and approachable manager whenever I need help. Very much appreciated.

JLL has been managing the property we have been renting for the past few years, and our experience has been smooth so far. I would like to make special mention of Shaan Birk, who has always been approachable and responsive whenever any issues arose. For instance, when the microwave-oven unit in the apartment recently broke down, Shaan promptly arranged for an engineer to inspect and replace the appliance.

I had an excellent experience working with Charlie from JLL Nine Elms. From the very beginning, he was friendly, attentive, and incredibly professional. Charlie took the time to listen to our needs, answered every question promptly, and made the entire process feel smooth and stress-free.

He cares about his clients and goes the extra mile to ensure everything is in order—even after we moved in, he continued to check in and offer support. I also want to give a special mention to Joanna, who was lovely and equally helpful.

If you're looking for someone trustworthy and genuinely dedicated, Charlie is the agent to speak to. Highly recommended!

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I got a pretty good impression on JLL when I managed to find an amazing apartment. However, JLL failed to perform basic due diligence on the landlord (but very stringent background check on tenants), resulting that my move was impacted very last minute. I am relocating from another EU city to London. This last-minute surprise caused a lot of logistics issues and of course mental distress. I’m not happy with the agent who counter proposed another flat which is 30-40% higher than my original budget. The agent is also not reachable by phone when difficult situation occurred. Right now I’m still sorting out an alternative flat in very short time frame, which is really a shame as JLL is such a well established agency.

We have had a very difficult time trying to process a change of sharer. It has taken 4+ months to do this, with massive miscommunication causing delays and frustration to both us and the landlord (and us being blamed for this).
There’s also been an attempt of wrongfully extracting money from us in the term of “arrears”, which was later corrected by us maintaining records of all rent payments.
Further, the new contract has had mistakes such as no mention of rent amount and duration dates being different to what was agreed over emails.
I’m very disappointed by this service by JLL, specifically by some employees in the London E15 branch.

Received a quick response and hopefully the matter is resolved.