JLL Reviews 2,322

Paige is always very helpful and responsive

Mr. Karl Zheng of JLL UK property management is very helpful and responsive. He goes out of his way to help us in day-to-day management of our property in West London and in dealing with the tenant. He has our trust. Thanks so much Karl!

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing short of outstanding - a massive thank you! Way to go!

We have worked with the China desk team for the past 5 years.
We find them knowledgeable helpful and competent.
They are pro active with difficult situations, responding with urgency, efficiency, and professionalism.
The team genuinely makes our life easier

Chris Lewis

Lily Wang is helpful, nice, quick to respond, and very kind in any question I may have.

Nice work, Lily Wang

JLL canary wharf is very helpful and efficient. Our property manager Paige is also very helpful. Whenever there’s anything need to be fixed in our flat, it gets sorted with with a week!

Recommend!

My property manager is Paige and my experience has been great. She is always ready to help and quick to support and solve any problems. I’ve recently had a few issues related to heating and plumbing in the house and Paige has always been very efficient to communicate between me and the landlord and getting the issues solved. Definitely recommend!

I help JLL to do many maintenance work. The property managers that I work with in residential, they are professional and always trying to help, especially the team of China Desk.

I've been with JLL for years and they've been a great help. Currently my apartment is managed by Ru Ozdemir and she's been nothing but reliable and considerate for how the property is managed. I'd recommend working with them.

I would like to take this opportunity to express my sincere gratitude to Mr. Enoch. He has provided tremendous support to my family throughout the entire process, from the very beginning until we were finally able to access the property. We truly appreciate his dedication and the exceptional assistance he has offered

Tiffany Ng has been our property manager for the past three years, and she’s been amazing. She’s always on top of things and deals with any issues quickly and effectively. I honestly couldn’t recommend her more.

Tenancy agent Birk Shaan, went above and beyond to deal with some messy issues.

Excellent service. Thank you Lily Wang for your professionalism.

Always quick response and very helpful!

My first apartment renting experience in the UK and had to say from the very start (viewing, moving in and checkout) the process with JLL has been super smooth. The entire team was also very responsive for any queries I had over the email and one time when I had an emergency, they followed in timely manner to resolve it.

Special shoutout to Alexandra Imray who helped me throughout during my final checkout process. They were super responsive, clarified any of my questions, connected me to the cleaning agency as well and helped me move out easily even when I was not in the UK.

Shaan worked quickly to get the gas boiler in our flat fixed - she communicated very well with us and worked with a sense of urgency to get the problem resolved efficiently.

JLL have managed our flat for 10 years now and during the coldest part of the year, the central heating boiler broke down. Shaan arranged an inspection and quotes for a replacement communicating quickly and efficiently with a replacement operational soon thereafter. Professional and attentive service from JLL.

One of the most disappointing experience I've had with a rental agency in London for many years. Nothing gets done or fixed in the flat, answers to our questions are ignored or only partially answered. Days, if not weeks, to hear back from simple emails. It strikes me as a company that took up on too many rentals to manage and they just don't know how to deal with it anymore. Our experience has been with the Greenwich agency.

Paige has been a great property manager throughout our stay. She has consistently supportive and ensured that any issues were resolved promptly, which is much appreciated!