I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.
East Randolph Street 200, 60601, Chicago, United Kingdom
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paige has been a great property manager throughout our stay. She has consistently supportive and ensured that any issues were resolved promptly, which is much appreciated!

Reply from JLL
My property was managed by Suth who has been a real star! Responses were always quick and very on the ball. It has been great working with him!

Reply from JLL
I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen.
Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was:
• Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling.
• Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down.
• Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved.
If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man.
Thanks again, Danny!

Reply from JLL
Paige is attentive and usually responds quickly when required . We are happy with the service provided .

Reply from JLL
Paige has been a great property manager throughout our stay in the flat. She has been helpful, supportive, and proactive, and making sure any issues we had would be solved quickly. Thank you for your help and service!

Reply from JLL
We rented a property through JLL at one of their Stratford developments in London, and the experience was excellent from start to finish. The team were professional, responsive, and supportive right from the initial viewings through to moving in and throughout our tenancy.
Erjana and Suth were particularly wonderful to work with and genuinely pleasant at every interaction. The wider JLL team was also equally helpful whenever we needed assistance. The process felt smooth, well-managed, and stress-free, including whenever we had any questions to ask.
We would happily recommend JLL to anyone looking to rent in London.

Reply from JLL
Issues are not followed up or proactively handled or explained. Hope to see this improved.

Reply from JLL
I would like to say a huge thank you to my property manager, Paige Waller, for her continued professionalism and kindness over the years. Queries and issues are always sorted out promptly and efficiently and her advice and knowledge are greatly appreciated.

Reply from JLL
I have been working with my letting agent Suth at JLL for more than seven years, and the experience has been impressive. He is consistently responsive, responsible, and reliable. One of best professionals that I have come across in the Uk.
Whenever an issue arises, he handles it promptly and professional .
It is rare to find someone so dedicated and trustworthy in this industry, and I truly value the exceptional service he provides and would recommend him to anyone who are looking for professional letting services

Reply from JLL
I have been impressed with JLL letting management services, my property manager Ahmed is always attentive and ensures that issues are addressed. I would recommend renting with JLL

Reply from JLL
I had an urgent leak under my kitchen sink, and Hannah Davis was incredibly helpful. She arranged a repair immediately, and the engineer arrived within an hour and fixed everything quickly.
Really grateful for the fast and efficient service. Would definitely recommend.

Reply from JLL
A great experience with Katherine Popiol as my property manager, always quick to respond and offer any help where needed! Thoroughly enjoyed my time renting off JLL.

Reply from JLL
Ru has been amazing — very helpful, quick to respond, and made everything easy. Really appreciate her support. Highly recommended!

Reply from JLL
I'm delighted to have Paige Waller as my Property Manager for my flat. I've been with JLL for years without any issues. She's consistently helpful, responsive, and maintains a friendly yet professional approach. Thank you!

Reply from JLL
Paige is very helpful and efficiency highly recommend.

Reply from JLL
They gathering customer feedback frequently and response to them carefully and timely. I appreciate their efforts and patience, especially my property manager Lucian Canbert Suth.

Reply from JLL
We recently had issues with heating system at our place, Paige has been a great help as a property manager to help resolve the issue.

Reply from JLL
They will steal your deposit , horrible experience with them. They will always favor the landlord and do not give one crap about their tenants. My house was leaking for 2 straight months and they never compensated me for anything and then went to charge a big chunk for damage that I didn’t cause. They will steal your deposits and will not discuss anything with you they are a horrible horrible agency that have shit property managers. The property managers are robots and will not cooperate with you at all and will just use chat gpt to answer you. I tried being nice to them but if there’s one thing I know is I will never ever come close to that agency again

Reply from JLL
Great experience working with Hannah Davis! She is very responsive and was a huge help throughout my tenancy.

Reply from JLL
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.