JLL Reviews 

I’d like to thank Ru at JLL for her excellent support for our renting. She was incredibly helpful in resolving both a dripping tap issue and a problem with our dishwasher. Ru acted quickly and professionally, helping us arrange the necessary contractors and ensuring the work was carried out smoothly. Her responsiveness and attention to detail made the process stress-free. We're really grateful for her support and would happily recommend her to others.

Really good company, Hannah Davis was my property manager, she has been a great help throughout my tenancy and resolved all the issues attentively and effectively. Highly recommend her and the company.

Really helpful! Especially thanks for my agent Suth Lucian Canbert.

Dear JLL Team,

I would like to take a moment to sincerely thank your team for the professional and thoughtful support I have received during my rental process. In particular, I would like to highlight the outstanding work of my agent, Lucian, whose dedication and care made a real difference for me.

From the very beginning, Lucian has been incredibly responsive, patient, and attentive to all my needs and concerns. He not only guided me clearly through every step of the process but also provided solutions whenever challenges arose. His professionalism, efficiency, and kind attitude made what could have been a stressful journey into a smooth and reassuring experience.

I deeply appreciate his commitment, and I feel very lucky to have had his support. It is clear that Lucian not only represents the high standards of JLL but also brings genuine care and responsibility into his work.

Thank you again to JLL for having such an excellent team member. I will definitely recommend your services to my friends and peers in the future.

Hannah Davis is very helpful and extremely efficient, always making sure to reply to my enquiry promptly and sufficiently. I am more than satisfied with her service and recommend her to all.

We’ve been so impressed with Jo from JLL! Their attention to detail and responsiveness are second to none. Any issues we’ve raised have been dealt with immediately, and resolutions have consistently been in place within 24–48 hours.
As tenants, this has been the best experience we’ve had so far - professional, efficient, and genuinely supportive. Couldn’t recommend Jo more highly!

Kathrine has been professional, responsive and helpful throughout the whole of my tenancy.

Great - Ru has been very responsive and helpful in resolving appliance issue for us.

Ru has been fantastic and super on top of all communications. Making all things super easy and clear with managing the property.

Excellent response time, help way above normal

They will steal your money and be very unprofessional. They might be good to landlords but terrible to tenants
I am writing this review after almost a year of moving out and spending months trying to file a case with the Tenancy Deposit Scheme that I finally won
The red flags started to appear from the very first days I moved in. (1) I asked the agent if the TV in the flat is part of the furnishings and she said Yes. Later when I arrived and it was not, she responded with “let me check if I ever promised that to you in writing”. MASSIVE red flag.
(2) The hob in the kitchen basically did not work for the entire 14 months of my rental… only one did, if you did some tricks and used a certain pan. The technician even admitted that previous tenants complained about it as well but JLL agent basically tried to gaslight me all the way. I had to order in food for my entire duration, loads of money spent that they never offered to compensate for. (3) they lied saying i cannot extend the contract because the landlords family is moving in (i had just bought a place that needed a few more weeks). Later they requested multiple tenants to come see the flat which clearly meant they were lying and they think i am stupid. (4) at checkout they charged me for not deep cleaning the place but forgot to implement that same intentional fraud in the checkout report which clearly said “apartment was found to be professionally clean”. They also charged me 600£ for not changing 3 lightbulbs…. This one was the biggest blow to their credibility. I filed a case with the TDS and obviously got all my money back but it took months of back and forth.
This was a flat in Chelsea in London. If their service in this neighborhood is trash, not sure what to expect from their services elsewhere. Absolutely do not recommend.

I am glad that I gotta rent a property with Dina. I got her on going support and care from her. She tried to push the landlord to do all the painting before moving in. She did me a favor just to make sure I got a smooth move in. Her personality, charisma and care were one of the best values that it made me trust JLL mayfair branch. You will not get disappointed to work/rent with Dina. :)

JLL and their team have been managing my flat in SW11 for the past few years ad have provided excellent service. The team members are very professional and are always on top of their game. They are fast to help resolve issues that may arise and will go out of their way to find solutions.

JLL has been looking after our property in SE1 for numerous years. the property manager, Rugul, has been doing an excellent job, keeping all tenant matters under control. Thank you and keep up the excellent work.

Very good support and assistance to solve my problem.

My property manager, Paige Waller, has been easy to deal with, quick to sort out any problems, and always keeps me updated. JLL Canary Wharf really look after the place and make everything stress-free. I am really happy with the service.

From the start to the end, dealing with JLL was an absolute pleasure. their professionalism, integrity and genuine care made our stay completely stress- free. They went above and beyond, in responding to anything we had to deal with in the house. It's rare to find someone who is not only highly skilled but also genuinely invested in making sure you are cared for.
Thanks to JLL, our stay was smoother and enjoyable than we ever imagined it could be. if you are looking for an estate agent who delivers excellence and perfection, I recommend JLL.

I have been renting with JLL for 6 years and received an outstanding support over this period. Very reactive and addressing any issues I had in the flat. Thanks for support!

I have recently moved into new Flat and Paige Waller is my Property Manager.
She has been a tremendous help with minor teething issues at the flat and helped in resolving all open queries.

Thank you Paige

Regards
Hassan

Suth from JLL has managed my property brilliantly for the last seven years. I’ve always found him to be efficient, competent and on the ball for anything that needed sorting out. With a friendly manner to boot, I wouldn’t hesitate in recommending him to others.