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Resupply, Inc. Reviews 19,049

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, highlighting their careful handling of items and helpful attitudes. The service is frequently described as excellent, with many appreciating the smooth and stress-free process, from scheduling to timely pickups. People also value the clear communication and the positive impact of their donations. However, some customers were not happy with the pricing, mentioning that the final cost was often higher than the initial quote due to unexpected fees or changes upon arrival. There were also occasional issues with delivery service, including delays, unmarked trucks, and instances where drivers were late or communication about arrival times was inconsistent.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Price

Consumers find price to be ambiguous, with many reporting that initial quotes were significantly lower than... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers appreciated the drivers'... See more

Product

Reviewers mention ambiguous feedback about product. Some customers appreciate the service for enabling them... See more

Based on these reviews

Rated 5 out of 5 stars

What made my experience fabulous was the prompt communication every step of the way. Also the professionalism of Keith and everyone involved was 2nd to none. They left no mess behind, shut off the lig... See more

Company replied

Rated 5 out of 5 stars

The move was well organized before, during and after the experience. A call came in to list each item, suggest how many workers would be needed for an item due to its height and weight and five movers... See more

Company replied

Rated 5 out of 5 stars

The pick up crew was very polite and knowledgeable and had to work hard to get our large furniture items down the stairs and out of the house. They did a great job. The booking process was incredibly... See more

Company replied

Rated 5 out of 5 stars

The process of donating was made easy just letting you all know what I had to give to someone in need of furniture and clothes. The driver Travis was very helpful with getting me the information neede... See more

Company replied


Company details

Written by the company

ReSupply is a Veteran-founded organization that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. We pick up all items in any condition, within 24 hours, from anywhere in your home, and deliver them to a local partnered nonprofit to benefit their mission and be reused. To date, because of generous donors, ReSupply has kept over 36 Million Pounds out of our landfills and brought over $40 Million in resources to our nonprofit partners. It's Giving Made Simple.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

The ReSupply team was so professional!

The ReSupply team was on time, courteous, efficient and competent in all they had to do to get the two beds safely out of my apartment and building. I plan to call ReSupply again soon for donating some more furniture.

April 21, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We're happy to hear that our team was punctual, respectful, and effective in removing the beds from your apartment. We appreciate your plan to contact us again for future furniture donations!

Rated 5 out of 5 stars

Process was seamless and pick up staff…

Process was seamless and pick up staff was friendly and professional.

April 17, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We're happy the process was seamless and our pickup staff was friendly and professional! We appreciate your great feedback.

Rated 5 out of 5 stars

The crew was great

The crew was on time, courteous, and efficient. They were extremely careful with moving items.

April 22, 2026
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Reply from Resupply, Inc.

We're happy to hear that our crew was on time, courteous, and efficient! We appreciate your feedback regarding their careful handling of your items.

Rated 1 out of 5 stars

It went South!

They gave the wrong description on receipt. I donated a 3 piece entertainment wall unit, they took a picture of it and then claimed I donated an a/c unit. Makes me think that Goodwill never got the unit I donated!
Evergreen Junk removal was the company that took it.
I'm concern that it went South instead.

April 8, 2026
Rated 5 out of 5 stars

My experience Was a Rewarding Experience

My experience was to live through a happy day knowing that using the ReSupply app, I was able to provide a meaningful donation to charities with texts and emails to guide me through what could have been an onerous process. Working with the ReSupply crew was a pleasant and a rewarding endeavor that made me feel good about myself and, I’m very sure, all the individuals/staff involved in this action. The ReSupply ad is where to start to begin a new lease on life.

April 22, 2026
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Reply from Resupply, Inc.

We're happy to hear that our app and team made your donation process so rewarding! It means a lot to us that you felt good about providing meaningful donations to charities. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Well organized organization

Well organized organization. Easy to use website with constant communication via emails and texts.

April 22, 2026
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Reply from Resupply, Inc.

We appreciate you taking the time to share your positive experience! We're happy to hear that our organization, website, and communication met your expectations.

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient. Good service from the staff.

April 21, 2026
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Reply from Resupply, Inc.

We appreciate you sharing your experience. We are so glad to hear that you received professional and efficient service from our staff!

Rated 1 out of 5 stars

Signing up online was easy but I wish. …

Signing up online was easy but I wish it would have asked more specific question and disclosed costs and fees more. My initial quote to pick up a couch and loveseat was $156. When they came to pick it up they said it was stained and couldn’t be used, but they could still take it and dispose of it for $50 per piece. Upon seeing the bill, there was also a $10 fuel charge and a $15 booking fee. What originally was going to cost us $156 ended up over $325 with tip. And yes I tipped because the two gentlemen were nice and did the heavy lifting. Had the website said that stained furniture (even slightly) would not be taken, we would have looked at other options.

April 17, 2026
Rated 5 out of 5 stars

Robert and his son were so courteous…

Robert and his son were so courteous and friendly. They handled my furniture donation with care and respect. I'm sure someone will appreciate the pristine furniture I donated and the proceeds will help Habitat for Humanity build a house for a needy family.

April 15, 2026
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Reply from Resupply, Inc.

We're so glad to hear that our team was courteous and friendly! We appreciate you entrusting us with your furniture donation and are grateful for your support of Habitat for Humanity.

Rated 5 out of 5 stars

Completing the Giving Cycle.

I love the whole concept of making it convenient and affordable to rehome furniture that still has plenty of usefulness with families who can enjoy them. Love that the charities don’t have to staff for this, and that existing moving companies can fill up booked dates with work for their employees. What a brilliant idea! The movers who came handled every piece gently and professionally. They seemed to appreciate the mission. I’m recommending to all of my downsizing friends.

April 21, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We're glad you enjoyed your experience! It's wonderful to know that you appreciate our concept of making furniture rehoming convenient and affordable, and that the movers were professional and gentle. Thank you for recommending us!

Rated 5 out of 5 stars

Great service and staff

Great service and staff. Very courteous!

April 22, 2026
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Reply from Resupply, Inc.

We appreciate you taking the time to leave us a review; we are happy to hear you found our service and staff great and courteous!

Rated 5 out of 5 stars

The process was easy

The process was easy. The employees were sure friendly, courteous and very neat. I hope the item I donated will go to a family who can use it. Please keep doing what you do!

April 21, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We're happy to hear that the donation process was easy for you, and our employees were friendly. Thank you for hoping your donation finds a good home. We appreciate your support!

Rated 5 out of 5 stars

The process of having my furniture…

The process of having my furniture picked up was seamless. The process was easy and they were very cordial.
I received a text when they were on their way and opted for an estimated time of arrival. The movers were very friendly, confident, and professional. I will highly recommend ReSupply to others.
Thank you

April 20, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We're happy the pickup process was seamless and easy. We appreciate your recognition of our team's friendliness, confidence, and professionalism. We appreciate your recommendation!

Rated 5 out of 5 stars

The whole process was easy

The whole process was easy. The movers were professional and quick. Highly recommend!

April 16, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We appreciate you taking the time to share your feedback! We're happy to hear that the moving process was easy and efficient. Thank you for recommending our services!

Rated 2 out of 5 stars

Estimate tome was 10

Estimate tome was 10 - noon
Driver got there at 12:30 and did not have enough room in his truck. I had to wait another hour for him to drive to kirkland and unload truck and come back. Also it costed 2x the amount of the Estimate. The driver was kind and courteous

April 21, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We apologize for the delay and the inconvenience. Arriving outside the window and needing additional time to make space in the truck is not the experience we aim to provide.

We also understand how frustrating it is for the final cost to be higher than expected. Pricing can vary based on the volume of items, but we recognize the need to make this as clear as possible upfront.

We appreciate you mentioning that the driver was kind and courteous, and we will pass that along in addition to addressing these concerns with our team.

Thank you so much for your feedback.

Rated 5 out of 5 stars

The guys were excellent

The guys were excellent
Very impressive and got the job done quickly and carefully

April 21, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

We're happy to hear that our team's performance was impressive, and they completed the job quickly and carefully. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good communication

Good communication. Efficient.

April 21, 2026
Resupply, Inc. logo

Reply from Resupply, Inc.

Thank you for sharing your experience and choosing ReSupply!

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