I'm hysterically trying to find out how pay some bills, since I'm short of money after Christmas and New Year. Impossible to find where in the website you do that. By accident I happened to get to... See more
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I think this service is fairly easy to use. just remember that if you don't pay within the interval you choose it will be expensive. it is not totally ¨free¨ you pay a monthly fee for the bill. do not... See more
Company replied
Very unhelpful with an invoice regarding a return I had. They never informed me whether and what amount I needed to pay and also charged me 315 kr on fees and interests after I contacted them. Never a... See more
Company replied
The credit solution relly helped me out when i didnt have the cash in hand. The best part of my experience was when i wanted to pay of everything at once, the customer support helped me out with one... See more
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Company details
Written by the company
Detta är vår officiella sida för Resurs, här svarar vi på era frågor och kommentarer. Kika gärna in på vår FAQ www.resursbank.se/kundservice, där hittar du svaren på de vanligaste frågorna.
Contact info
Björkavägen 111, 254 69, Ödåkra, Sweden
- 077-111 22 33
- kundservice@resurs.se
- resursbank.se
3.8
Great
3K reviews
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Resurs is alot help WHEN YOU GET AHOLD…
Resurs is alot help WHEN YOU GET AHOLD OF THEM. Had to wait almost two hours to reach support,that totally drags down my review,otherwise it had been five out of five!!!
January 27, 2022
Unprompted review
Reply from Resurs Sverige
Hi Karl! I am very sorry for the time you needed to wait to reach our Customer Service. We are aware about the queue times that we have right now. We are doing our best to help every one of our customer.
I am glad that despite this you are giving us five of five! Thank you! Kind regards / Resurs Bank, Binela
Resursbank is always helpful and the…
Resursbank is always helpful and the service is always on hight quality ;) bra jobbat !!
January 24, 2022
Unprompted review
Reply from Resurs Sverige
Hi Robert! Thank you very much for your view! It makes us very glad that you are happy with us! Kind regards / Resurs Bank, Binela
Only positive things to say about…
Only positive things to say about Resurs Bank, they are always nice and helpful 😊✌️
January 3, 2022
Unprompted review
Reply from Resurs Sverige
Hi! It makes us very happy that you left this nice review. We agree that the straff at customerservice is great. Best regards / Resurs Bank, Helena
Reply from Resurs Sverige
Hej Jonathan! Tack för att du tog dig tid att lämna omdöme! Härligt att allt flyter på som det ska för dig. Vänliga hälsningar / Resurs Bank, Rebecka
Somebody usel my kreditcard without my…
Somebody usel my kreditcard without my notise for almost a month. I got help very fast and all the money back. Thank you Resursbank ⭐️
December 30, 2021
Unprompted review
Reply from Resurs Sverige
Hi! Wonderful to hear that this problem worked out in the end. Thanks for using Resurs Bank! Kind regards / Resurs Bank, Rebecka
Long waiting in line on phone but good…
Long waiting in line on phone but good service once you reach them.
December 29, 2021
Unprompted review
Reply from Resurs Sverige
Hi Arnold! We are aware of that we from time to time have long waiting in line to reach us. We are sorry for that and trying our best to work as fast as possible! But luckily you got good help when talking to us. Thanks for you feedback! Kind regards / Resurs Bank, Rebecka
Can only give them a golden star
Can only give them a golden star
and 10 +
thank you for all the help...
December 27, 2021
Unprompted review
Reply from Resurs Sverige
Hi Nina! We are extremely happy for this golden star. Thank you for leaving this positive review. Kind regards / Resurs Bank, Helena
Absolut scam
Absolut scam. They send me letters with "pause your payment" every month, while I have been asking them for OVER A YEAR to STOP sending me physical letters. All they mumble that "oh but this might still happen automatically for 4-6 weeks". 4-6 weeks passes and letters continuing. I am not going to seek for lawyer assistance, contact Konsumentverket and find all ALL possible instances I can contact to stop this. Despicable.
December 15, 2021
Unprompted review
Reply from Resurs Sverige
Hello and thanks for your feedback! Here it sounds like something went wrong. What you mention with 4-6 weeks is usually in cases where you do not want advertising sent to you. If you as a customer wish to receive all types of information from the bank digitally, for example offers to pause your payment, we will of course solve it for you. To help you with this, we ask you to send an email to help@resurs.se with your contact information and we will get in touch with you. Kind regards / Resurs Bank, Helena
Fraud
They silently added a fraudulent "insurance surchage". Unbelievable. Now I have to waste my time calling the customer service and dispute the invoice of these morons.
December 10, 2021
Unprompted review
Reply from Resurs Sverige
Hi! Without having taken a closer look at your case, it sounds like you have inadvertently activated the insurance via the offer of insurance that is sent with your invoice.
We apologize if this was not clear enough on your invoice. If you want to close the insurance, you can email us at help@resurs.se and we will contact you. Kind regards / Resurs Bank, Rebecka
Top knotch service as I called the…
Top knotch service as I called the customerservice to ask for help with an invoice issue that I had. The girl that took care of my queries was simply outstanding, professional and kind! Truly a super experience talkin to her and get rid of my problem! 🏆
December 10, 2021
Unprompted review
Reply from Resurs Sverige
Hi Alexander and thanks for your feedback! It makes us very happy that you have provided this great review regarding our customerservice staff. We always strive to provide the best possible service to our customers. Kind regards / Resurs Bank, Helena
I am really sorry that I hadn't read…
I am really sorry that I hadn't read the reviews any sooner.
I do believe that it is not an accident that your invoicing system is creating so much confusion and mislead anyone.
It reminds me of my homeland, there the banks were just the same. It's sad that I find the same here ........
December 9, 2021
Unprompted review
Reply from Resurs Sverige
I'm sorry you find the invoices unclear. If there is something you want us to explain or help you with, you are welcome to email us at help@resurs.se and we will answer you there. Kind regards / Resurs Bank, Björn
Only have the privateloan experience…
Only have the privateloan experience with Resursbank and that have been no problem!
December 8, 2021
Unprompted review
Reply from Resurs Sverige
Hi Joakim and thanks for your feedback! It makes us very happy that you have left this positive review about us. Kind regards / Resurs Bank, Helena
I have very bad experience with this bank
I have very bad experience with this bank. First of all they have worst apps and website. They did 3 times credit check and it was error at the end. Well finally i was able to purchase something with them and then i choose 12 month interest free but in fact it was 575 fee on 2970 purchase, What a joke. I paid 280 + full price of that item and got rid of them ! Please save your money and do not go with these thieves.
November 25, 2021
Unprompted review
Reply from Resurs Sverige
Hi Muhammad and thanks for your feedback! Regarding the app and our website we would be greatful if you will send us your suggestions on what we can do better. You can e-mail us at help@resurs.se. Our aim is to always improve and our customers opinions are of great value for us.
If you chose to have a interest free payment plan no interest will be added but there can still fees you need to pay. These fees are presented in the agreement and SEKKI that you got when you made the purchase. If you have any more questions you can e-mail us at help@resurs.se. Kind regards / Resurs Bank, Rebecka
Misleading
I was going to pay the whole amount for a sofa when a Resurs bank invoice offered me to break it down over three months for 25kr a month. I signed up under my husbands name and the first payment was paid by autogiro no problem. The next month I noticed the second payment had not been taken. It was past the due date so I quickly paid it manually via my bank. I now have an invoice for a late fee, interest and an incorrect total. I logged in to Mina sidor to get clarification and there is no option that shows how to pay, when to pay and is overall confusing. I sent an email to complain and ask why they did not take the second payment. I got brushed off with the response that I should read what’s on Mina sidor. Awful response and rubbish customer service. Thanks for not being so clear and helpful Resurs Bank! This is a company who have designed their site, invoices and replies to mislead you and get you to pay fees one way or another. I have now just read many other reviews with the same story. I do not recommend this bank.
June 17, 2021
Unprompted review
Reply from Resurs Sverige
Hi Jen and thanks for your feedback! We try to make our website/app, our invoices and answers as clear as possible. We are constantly working on changes so the services should suit everyone, but unfortunately this is not always possible. Kind regards / Resurs Bank, Björn
I bought something and it was faulty
I bought something and it was faulty. I am supposed to get refunded but for some reason I have to call the bank to do that even thought they hemselves send me an email mentioning this. Now that I call its a minimum of 50 minutes waiting on the phone!!!
December 1, 2020
Unprompted review
Reply from Resurs Sverige
Hi Arya! Unfortunately, you need to call our customer service to resolve certain issues. This is due to bank secrecy. In December, we had very long queues on the phone. We are sorry for this! Hope you'll have a nice week! Kind regards, Resurs Bank, Rebecka
Very poor App..
Very poor App... Should have been fixed long time ago, as people have been complaining for long now!
April 25, 2020
Unprompted review
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