I bought hangers for $ 23 and was charged $ 206 for shipping. how the hell can you rob a customer like that? I will never shop from this company again even though they have great products. I will als... See more
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Very expensive for the actual product I received shipping cost as much as purchase. Never again. After a response from Retail Resource, I will rate their customer service a five star. They h... See more
Company replied
One of the pieces was defective when my order arrived. It happens. I've encountered it many times. But what I've never encountered before was the excellent customer service from Retail Resource!! Imme... See more
Company replied
The two items purchased work well with what they were ordered for. Our Youth Program now has the tools to showcase their brochures, pamphlets, and other materials highlighting the program for others... See more
Company replied
Company details
Information provided by various external sources
The extensive assortment of products for retail stores is the largest in the industry with over 6,000 unique items. From retail store fixtures, to mannequins, to display props and tags; Retail Resource has everything you need to merchandise your store. The products are designed with retailers in mind, with the goal of making the retail store environment more effective and pleasant for the consumer, thereby increasing foot traffic and store sales.
Contact info
9555 Dry Fork Rd, 45030, Harrison, United States
- 1-800-762-8186
- customercare@retailresource.com
- retailresource.com
Robbed!
I bought hangers for $ 23 and was charged $ 206 for shipping. how the hell can you rob a customer like that?
I will never shop from this company again even though they have great products. I will also not recommend shopping from this company.
November 23, 2020
Unprompted review
Excessive shipping fees that are tacked…
Excessive shipping fees that are tacked on after the order has already been completed.
March 10, 2020
Unprompted review
BEWARE of shipping fees!
Ordering was easy and baskets shipped fast. The product was of high quality. When I reviewed my credit card statement it was a different amount than the invoice I was sent when I placed the order. I went online and it had the same amount as noted on the invoice sent when I placed the order. When I called, they sent me the actual invoice which included a 35% shipping fee. Although it is possible that I missed this fee when ordering, I am very anal when it comes to shipping fees, so it's doubtful. I found it very odd that the information sent to me, when I placed the order, did not include the shipping fee on the invoice and when I looked up the order online, it too was void of the shipping fee.
July 18, 2018
Unprompted review
Service is always 5 star
Service is always 5 star. Joan Duffy is amazing.
July 2, 2018
Unprompted review
Excellent service
Excellent service. Everything arrived as promised and the quaility of these products of excellent. Thank you.
September 8, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
I placed my order from your website and …
I placed my order from your website and I couldn't believe how fast the product shipped. Thanks!
August 30, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Couldn't have been better.
August 30, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Great Product & Selection - Very High Shipping Fees
Very satisfied with the product, ease of ordering and delivery. I was very disappointed in the fact that the shipping cost was significantly more than the price of the product itself.
August 29, 2017
Unprompted review
Reply from Retail Resource
It is important to us that our customers are happy, please see your e-mail for a resolution.
Excellent!
Excellent customer service, quick delivery, great product, great prices!
August 29, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
I purchase a decent amount of product …
I purchase a decent amount of product from this company and the main reason is customer service. I recently bought four large items and two were broken in shipping and the other two were not what I was expecting. After I made one simple call it was all taken care of and they even paid the return postage. I will always recommend this company to anybody who needs their goods.
August 28, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Looks even better than the picture!
August 26, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Display Hangers
This was my first purchase from Retail Resource. My order shipped and arrived promptly. The items were exactly as described.
August 23, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Excellent customer service
I received an incorrect item and some damaged items in my order. Retail Resources quickly shipped me the correct item and replaced the damaged items. Everyone can make a mistake. It's how we handle it that makes a big difference!
August 22, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
I was charged more for shipping
I was charged more for shipping. I bought 4 baskets $20 and shipping was $30. One of the baskets has damage. I need the baskets for a display so i just have to use them. Not happy.
August 20, 2017
Unprompted review
Reply from Retail Resource
We want our customers to be satisfied with their experience, please see your e-mail for a resolution.
Received everything we ordered in a …timely manner
Received everything we ordered in a timely manner---sales associate was very polite
August 14, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Great experience overall
Great experience overall. One Hook arrived damaged and I spoke to a Rep the day the hooks arrived. They said they would replace it for free and send it straight away. I haven't received it yet but I feel confident it will be here soon to complete the amount I had ordered originally!
August 14, 2017
Unprompted review
Reply from Retail Resource
Thank you for your positive feedback and your replacement hook is due to arrive today!
very professional
August 13, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
Love the product but shipping kills you …
Love the product but shipping kills you way to big of a box !
August 11, 2017
Unprompted review
Reply from Retail Resource
It's our pleasure to have you as a customer. Thank you!
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