Retail Resource Reviews 497

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought hangers for $ 23 and was charged $ 206 for shipping. how the hell can you rob a customer like that? I will never shop from this company again even though they have great products. I will als... See more

Rated 5 out of 5 stars

Very expensive for the actual product I received shipping cost as much as purchase. Never again. After a response from Retail Resource, I will rate their customer service a five star. They h... See more

Company replied

Rated 5 out of 5 stars

One of the pieces was defective when my order arrived. It happens. I've encountered it many times. But what I've never encountered before was the excellent customer service from Retail Resource!! Imme... See more

Company replied

Rated 4 out of 5 stars

The two items purchased work well with what they were ordered for. Our Youth Program now has the tools to showcase their brochures, pamphlets, and other materials highlighting the program for others... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

The extensive assortment of products for retail stores is the largest in the industry with over 6,000 unique items. From retail store fixtures, to mannequins, to display props and tags; Retail Resource has everything you need to merchandise your store. The products are designed with retailers in mind, with the goal of making the retail store environment more effective and pleasant for the consumer, thereby increasing foot traffic and store sales.


Contact info

3.5

Average

TrustScore 3.5 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this find

The prices are great it is the shipping that KILLS

March 14, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Great Company

I ordered for the first time & i mistakenly put the wrong state I my order form..I was immediately linked online and it was corrected..not to mention the speedy delivery. I will definitely order again. And will tell my friends about the super fantastic customer service i received.

March 14, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Display Rack

Product appears to be what I need but assembly instructions leave a little to be desired.

March 13, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 2 out of 5 stars

Inaccurate product description

I didn't find the information I needed in the product description, so I sent an email to Retail Resource with my question. Based on their answer, I purchased the product. It turns out that their response was wrong and the display I purchased doesn't fit our needs.

March 12, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Customer service is very important to us so please see your e-mail for a solution to your issue.

Rated 5 out of 5 stars

Great Purchase

Was looking for something to showcase a shirt at my husband's retirement party and this torso turned out perfect for this and future occasions.

March 9, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Fast & Accurate

Product was as described and shipped from stock right away. Great experience.

March 4, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Very Helpful

There were some issues with the order from my company's end, but Katie W. stuck with it, we got the issue resolved, and the product has been received. I have to look at the product with the end user to make sure this will work for them. I discussed other options with her and she did let me know about the no problems return policy. This is great to know.

March 3, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and we are very grateful to have Katie as part of our team!

Rated 5 out of 5 stars

Excellent Service!

The customer service agent in the chat box was more than helpful at finding the items I needed, the items arrived in the expected amount of time and were exactly what I needed!!

March 2, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Excellent Customer Service

I ordered product on line, when the product arrived I realized I ordered the wrong item. I contacted Customer Service via email they were quick to respond, issued a pick up tag immediately. I sent a photo of the item I was looking for, they did not stock it BUT located it with another vendor and shipped it out to us. Happy Customer :)

March 1, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your feedback!

Rated 5 out of 5 stars

Worked well for me!

I'm using these label holders over a steam table in a cafeteria service line setting. I have searched for ways to label our menu items such that does not distract the eye from the food, that the steam from the steam table does not effect & is durable enough to stand up to changing the label out 3 times a day. SO FAR SO GOOD! They clip onto the "sneeze guard" easily. They do not distract the eye from the label because they are clear (the same as the sneeze guard). All you notice is the actual food & the label. They are also cleanable, which is important to any food service.

February 24, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Excellent Website & Customer Service

Love the website. Easy to find items, and when I am unable to find what I'm looking for the online chat with a representative is fantastic! Super friendly and helpful.

On the one occasion I had to process an exchange/return, that went smoothly as well.

February 20, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your business and the positive feedback!

Rated 5 out of 5 stars

I love the product and the price.

I saw this product in a catalog and searched for it on line and found Retail Resource where I got it considerably cheaper. I love the product and the price. It took a while to get here, but it was worth it. Thank you Retail Resource!

February 18, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 4 out of 5 stars

initial shipping costs are too high

paid almost as much in shipping as I did for my product

update: company contacted me and offered half of my shipping back. excellent service!

February 17, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

We strive to make every customer happy so please check your e-mail for a solution.
Thank you for updating your rating!

Rated 5 out of 5 stars

Excellent quality

I was very happy with the quality of these torsos sturdy well-made. They were delivered and a quick timely manner also.

February 15, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Great!

Shipped quickly and product arrived in beautiful condition as advertised

February 15, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your business and your positive feedback!

Rated 3 out of 5 stars

Everythiing was great until I went to pay and shipping was so high!

Shipping was like 50% the price of my product and I wasn't buying large items. I almost deleted my order but I needed the product, however it makes me not want to shop on this site again and instead find somewhere with better shipping rates.

February 14, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

We strive to make every customer happy so please check your e-mail for a solution.

Rated 5 out of 5 stars

Online Ordering

Found the products I needed & completed the required info. My order arrived within a few days.
Easy - seamless - very happy customer!

February 11, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and your positive feedback!

Rated 4 out of 5 stars

Fair pricing and fast shipping

Would do business with again, thank you

February 11, 2017
Unprompted review
Retail Resource logo

Reply from Retail Resource

Thank you for your order and we look forward to doing business with you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look