Rexall Reviews 96

Shopped on line … I thought it’s cheap for 30% off … but the wait??? Holy molly… I should have bought at some stores for full price at no stress and no wait…. I’ll never buy again at this store.
Until now I’m still waiting….👹

I have my Rx's on auto renew and not once have all of them been refilled at the same time, on time. I do not go out much in winter and find their inability to keep my Rx's filled very frustrating.

Absolutely dreadful experience in what i hoped would be a delightful one when entering the store. From start to finish I had the most uncomfortable experience. I had come in for an interview, which understandable I am already feeling nervous, only then to be greeted by a rude egotistical male. So as the interview took place he was very rude, dismissive and unpleasant. The moments I got to answer a question, were soon then dismissed with a distasteful look and rolling eyes and not to forget to mention A LOT of attitude. Let me just say this, I do not need this job as we have established businesses already. For people who are meant to be educated, this definitely did not come across. I thought a change would be good and this is why i applied which i now regret doing so
Treat people with respect. Felt very uneased with the whole experience which has left me stunned.

This has been happening to me and my family to often the rexall in Thorold continues to never have our perceptions and always blame it on the doctors. When I speak to the doctors they tell me it on the pharmacy end. When I talk to the pharmacist they are always rude and never actually listen. This is unacceptable in there profession!!! They alway mix up my insurance information and submit claims multiple times cause they don’t know what they are doing!!! Don’t go there unless you want stress when picking up medicine for your family and yourself!

I was very happy with my experience with Rexall Direct! :) The staff was very kind and knowledgeable.

Twice in the past few weeks we’ve had prescriptions dropped off at this Pharmacy. Neither time did we receive a text indicating our prescriptions were filled. Yesterday, my husband had a tooth implant and needed his antibiotics/& pain medication. He dropped off his prescription at noon, and was told it would be a half hour. so he left, but I went back 3 hrs. later and they still weren’t filled. So I left, we waited for a text to say they were ready. Didn’t get one, he called the next morning and they said they were ready to pick up. Still no text regarding this. He went all night with no antibiotics or pain medication, there is definitely something wrong with that pharmacy. There was 4 people behind that counter but nothing seemed to be running smoothly. As of today, we will no longer support our local drugstore Pharmacy in Waterford. Simcoe is only 10 minutes away, but totally worth the drive to have piece of mind.

I found the same difficulty using and searching Rexall website for products.
You really need to take a look at other competitors websites, how easy it is to search for porductas.
It almost looks like you do not want us to shop online - just walk into the store.
Before I go to the store, I make a shopping list, I need to know what I will find there.
My search for ?Veet Pure 400ml hair remover creme" returned "Not found". Go figure.

Recently I had questions about how to wean myself from a painkiller I was taking after a successful medical procedure. As I asked the pharmacy tech to speak to the pharmacist, the pharmacist (who was quite busy), set down what she was doing and came right over. She gave me clear concise guidelines and answered all of my questions in an efficient, friendly manner. Thank You Michelle D. Rexall Trunk Rd SSMarie. That is what customer service looks like!

Ron F

This review is in regards to Rexall Direct.ca, Rexall's online way to order prescriptions that they claim are then delivered to you within 24 hours.

I placed an order for a prescription on Wednesday and it is now late afternoon Friday and still haven't heard a thing back - that is way longer than 24 hours. And in your account there is no way to track your prescription. After placing an order, they acknowledge the order and then say that you will only be able to track your prescription AFTER they send you the email saying your order is being filled and when to expect it. I still have not received that email.

When you phone their help line, it takes you to a call centre in India, it seems. The line is very poor and it is hard to understand the accent. Bottom line is the friendly lady at the other end of the line was not able to help me at all.

I will never use Rexall Direct again. Thank Gd the prescription wasn't for a medication I need desperately. I now have to call my regular Rexall store on Monday and speak to the pharmacist and see if they can help unravel this mess.

This review is specific to the Rexall on 87 Avenue Road, Toronto. They relocated from the lower level in Manulife to this new address. My mother (96) always praised the pharmacy staff for their knowledge and their kindness in answering questions. Its a shame they moved but the staff at 87 Avenue Road are very very helpful and kind and professional. This is a true and proper Pharmacy!! Thank you