After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
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The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer ser... See more
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I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy t... See more
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3.1
Average
499 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Monthly subscription was not disclosed…
Monthly subscription was not disclosed when purchase was made. The product was fast and easy.
February 6, 2026
Unprompted review
Reply from RibbonWell™
Hi Robert,
Thank you for sharing your experience. We’re glad to hear you found the product fast and easy to use.
That said, we’re truly sorry for the frustration around the subscription. While the monthly app access is disclosed during checkout, we understand it was not presented clearly enough and could easily be missed. We recognize how that feels misleading, and we apologize for the lack of clarity.
You can provide your email or order details so we can review your account. Your feedback is important and helps us improve how we communicate pricing and subscription details so expectations are clear from the start.
Kind regards,
Michelle
FRAUDULENT SUBSCRIPTION with NO WAY TO CONTACT RIBBON
I purchased the Ribbon Kit there was no mention of a subscription and come to find out there are different choices for subscription of which none was given during the purchase. There is no Customer Service phone number and no address listed on their website. This situation screams FRAUD.
February 8, 2026
Unprompted review
Reply from RibbonWell™
Hi Ron,
Thank you for sharing your concerns. We’re truly sorry for how this experience came across and understand why it felt alarming and frustrating.
The Ribbon Kit does require access to the web app to view and track results, and the subscription details are disclosed during checkout; however, we acknowledge that this information was not presented as clearly or prominently as it should have been. We understand how this could feel misleading, especially when different subscription options were not clearly explained at the point of purchase. That’s on us, and we apologize.
We also recognize your concern about accessibility. While we currently provide support via email and chat, we understand that the absence of a phone number or clearly listed address can add to feelings of distrust. Please know that we are a legitimate company, and feedback like yours is actively being used to improve transparency, communication, and trust.
We take accusations of fraud very seriously, and it was never our intention to make you feel misled or unsupported. We genuinely appreciate you raising these issues, and we are working internally to ensure future customers have a much clearer, more straightforward experience.
Kind regards,
Michelle
The fact that they listened and helped…
The fact that they listened and helped me with an issue that really made a huge difference in my health. Great people to work with
February 8, 2026
Unprompted review
Reply from RibbonWell™
Hi Pam,
Thank you so much for sharing this. We’re really glad we could listen, help, and make a meaningful difference for you. Our team truly cares about every customer’s health and experience, and feedback like yours means a lot to us. We appreciate you being part of the Ribbon community!
Kind regards,
Michelle
The test package arrived sooner than…
The test package arrived sooner than expected, they made it very easy to use and you can’t get any easier than being able to test from home at your convenience. All around great product with ease and convenience.
February 1, 2026
Unprompted review
Reply from RibbonWell™
Hi Rick,
Thank you so much for taking the time to share your experience! We’re happy to hear the kit arrived sooner than expected and that you found the process easy and convenient. Being able to test from home on your own schedule is exactly what we aim to provide.
We truly appreciate your support and kind words!
Warm regards,
Michelle
Hidden fees :(
Like everyone else is saying … They hide the required monthly fee. Not a real person in support — pre-generated replies. It makes sense why they don’t have real people in support as i can see after buying so many people complain and feel cheated by this but they’re still doing it.
Had to file with the credit card company for a refund because you can’t even return it and you can’t use it without paying the monthly subscription.
They have a $5 per month plan which to me is reasonable and I would pay that but they auto sign you up for a $20 / month plan. Honestly I would even pay the $20 IF they were up front about it. Nobody likes having the wool pulled over their eyes though and so I practice I refuse to support companies who do use tricky methods on customers.
November 30, 2025
Unprompted review
Reply from RibbonWell™
Hi Jeshua,
Thank you for sharing your honest feedback. We’re truly sorry for the frustration and disappointment you experienced.
We understand how upsetting it feels to discover a charge after purchase, especially when it wasn’t as clear or upfront as it should have been. While the app subscription is disclosed during checkout, we acknowledge that the way it’s presented can be easy to miss, and that’s on us. Recurring fees should never feel hidden or misleading, and we regret that this was your experience.
We also want to clarify that our support team is made up of real people, but we recognize that response delays or templated replies can come across as impersonal—particularly when customers are already frustrated. That’s something we are actively working to improve.
Your point about the $5 plan is completely valid, and we appreciate you sharing that perspective. Transparency matters, and feedback like yours is critical in helping us improve how we communicate pricing and options so customers can make fully informed decisions.
We’re genuinely sorry that this experience led you to feel cheated rather than supported. That is never our intention, and we appreciate you taking the time to explain why this felt unacceptable.
Kind regards,
Michelle
As a person who doesn't like going to…
As a person who doesn't like going to the doctor, this kit was perfect at making sure I was healthy
February 5, 2026
Unprompted review
Reply from RibbonWell™
Hi Lisa,
Thank you for sharing your experience! We’re glad Ribbon made it easy to check in on your health without the hassle of a doctor’s visit. Providing simple, at-home testing and peace of mind is exactly what we’re here for. We appreciate your feedback and are happy to have you in the Ribbon community!
Kind regards,
Michelle
Easy affordable testing with fast results
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing at home for me gives piece of mind without the hassle of making doctor visits and shelling out big dollars with the ability to download the test results. I can print them out and share the with my doctor if the test reveal areas that are abnormal.
January 28, 2026
Unprompted review
Reply from RibbonWell™
Hi there,
Thank you for sharing your experience! We’re so glad to hear how easy the test was to use and how quickly you received your results. Providing convenient, at-home testing with fast, clear results—and the ability to download and share them with your doctor—is exactly what we aim for. We truly appreciate your feedback and are happy Ribbon has given you added peace of mind.
Kind regards,
Michelle
A great product with excellent customer…
A great product with excellent customer service, which is hard to find these days.
February 5, 2026
Unprompted review
Reply from RibbonWell™
Hi Dee,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that our customer service stood out to you. Providing both a reliable experience and genuine support is very important to us. We truly appreciate you taking the time to share this!
Kind regards,
Michelle
I purchased a Ribbon Health Kit. Subscription disclosed only in order summary, not clearly at checkout
I purchased a Ribbon Health Kit for $89, expecting a one-time purchase based on the product description and pricing. On their pricing page, it only speaks to number of test kits. During checkout, the focus was on the kit price and total.
Only in the order summary was there small text stating that the Ribbon Web App is “Free for 30 days then $19.99 monthly.” There was no clear checkbox, acknowledgment, or explicit opt-in confirming that I was agreeing to a recurring subscription.
The subscription fee was easy to miss and not presented prominently as a required, ongoing charge at the point of purchase. I did not realize I had agreed to a monthly subscription until after the transaction.
If a purchase includes recurring billing, that should be clearly and unmistakably disclosed with affirmative consent, not embedded in secondary text within the order summary.
August 5, 2025
Unprompted review
Reply from RibbonWell™
Hi Andrew,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion you experienced regarding the subscription associated with the Ribbon Web App.
We understand your concern, and we’re truly sorry that the subscription fee was not as clear or prominent as it should have been during the checkout process. While the web app subscription is noted in the order summary, we recognize that this disclosure can be easy to miss and may not feel sufficiently explicit or clear at the point of purchase.
Your feedback is important to us, and we acknowledge that recurring charges should be clearly and unmistakably disclosed with affirmative consent. We regret that your experience did not meet that expectation and caused you to feel misled.
Please accept our sincere apologies for the inconvenience and frustration this has caused. We are actively reviewing how this information is presented so we can improve clarity and transparency for all customers moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Michelle
1ST test uncovered a infection in my…
1ST test uncovered a infection in my body my body...Got results almost instantaneous. 2nd had minor issue with billing, called resolved within minutes .
An outstanding company with people that care
January 17, 2026
Unprompted review
Reply from RibbonWell™
Hi Jeffrey,
Thank you so much for sharing your experience! We’re glad the first test helped uncover an infection quickly and that you received near-instant results. We’re also happy to hear our team was able to resolve the billing concern right away. Your kind words mean a lot to us—providing accurate tools and caring support is exactly what we strive for. We truly appreciate your trust in Ribbon!
Kind regards,
Michelle
Super easy to use
Super easy to use. Instructions are well written and would be hard to make a mistake.
February 3, 2026
Unprompted review
Reply from RibbonWell™
Hi Kim,
Thank you for the great feedback! We’re happy to hear you found the instructions clear and the process easy to follow. Making Ribbon simple and stress-free is exactly our goal. We truly appreciate you taking the time to share your experience!
Kind regards,
Michelle
Product was shipped expeditiously after…
Product was shipped expeditiously after ordering and arrived within a couple of days.
The Ribbon test strips are accurate and easy to use.
The kit comes complete with everything you need to assist you in better health.
January 27, 2026
Unprompted review
Reply from RibbonWell™
Hi Ron,
Thank you so much for taking the time to share your experience! We’re glad to hear your order arrived quickly and that you found the Ribbon test strips accurate and easy to use. It’s great to know the complete kit helped support your health journey. We truly appreciate your feedback and your trust in Ribbon Checkup.
Kind regards,
Michelle
Everyone needs to know about this test!
I am a 67-year-old female. I bought this test mainly to watch my liver. I took my first test on December 30 and it said I had a UTI. I had absolutely no symptoms so I kind of dismissed it as maybe this just really isn’t very good. I tested two weeks later, and it showed that my leukocytes had gone up 50% in two weeks. I made an appointment with my doctor the next day and got on antibiotics. I never would have known I had an infection if it wasn’t for this test. It was very nice when I finished my antibiotics to be able to go back and test to see whether the infection was gone. It showed I no longer had an infection, but there was blood in my urine. I tested one week later and still blood but no change. I went to the doctor today, and there was blood detected and they have sent my urine out for a culture. Everyone needs to know about this test!
February 3, 2026
Unprompted review
Reply from RibbonWell™
Hi there,
Thank you so much for sharing such a detailed and meaningful experience. We’re really glad Ribbon was able to alert you early and help you take action before symptoms appeared—that kind of insight is exactly what the test is designed to provide. It’s also great to hear how helpful it was for follow-up testing after treatment and for continuing the conversation with your doctor.
We truly appreciate you taking the time to share your story, and we’re wishing you the very best as you complete the additional testing. Thank you for helping others understand how proactive monitoring can make a real difference.
Kind regards,
Michelle
Peace of mind is invaluable
After a long hospitalization, this summer, as a result of Rhabdomyelosis that strained my kidneys, almost to the point of dialysis, I have become extremely vigilant about my numbers. I am very happy to have the ribbon urine test, as it gives me peace of mind, before my next bloodwork. The procedure is very simple, and results are immediate. There is a virtual doctor available to answer any questions that arise. I highly recommend this product!
January 25, 2026
Unprompted review
Reply from RibbonWell™
Hi Valerie,
Thank you so much for sharing your experience with us. After what you’ve been through, it means a great deal to hear that Ribbon is helping give you peace of mind while you stay vigilant about your health. We’re especially glad you’ve found the testing process simple, the results immediate, and the virtual doctor support helpful when questions come up.
Your recommendation truly means a lot, and we appreciate you trusting Ribbon as part of your ongoing health monitoring. Wishing you continued strength and good health moving forward.
Kind regards,
Michelle
I wasn't feeling great and before being…
I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy to follow.
The wait time wasn't much to get the results, just 2 minutes and super informative and easy to understand.
It put my mind at ease and dropped my worry stress level way down, and actually started feeling better right away. It must have been a mental thing! But I'm grateful just the same for the quick information on my health.
January 21, 2026
Unprompted review
Reply from RibbonWell™
Hi Mike,
Thank you so much for sharing your experience! We’re really glad Ribbon could help give you quick clarity and peace of mind while you were waiting to see your doctor. Knowing that the fast results helped ease your stress means a lot to us. We appreciate your trust in Ribbon and are happy to be part of your health journey.
Kind regards,
Michelle
I AM NOW A HOSTAGE WITH NO WAY OUT!!!!!!!!!!!!!!!!!!!!!!!!!
I purchased a testing kit on 12/28/25 (order #243526). I did not want to continue
with recurring shipments of the product from the very beginning, so on 12/30/25, I emailed the company
at the email address they provided to tell them this, but on 1/28/26, they charged me another $19.99
for a repeat order, a recurring order for a subscription I told them I did not want from the start!!!
I emailed them to let them know the issue and I still have not heard from the company so I can get my refund for the transaction of the $19.99 on my card
and to cancel the upcoming the order shipment and any other recurring shipments they may have scheduled in their system.
This is just a crappy business tactic and they should not be in business!! I don't care what kind of product they offer. They make people feel like they have been taken hostage!
And what's with the absence of communication with their customers??? I have gotten absolutely NO RESPONSES from them besides an automated response from a third party handling their "reviews" department, saying they were happy I put up a review, even though it was not a good one and offered me another "deal" if I put up more stuff for them. I just want my money back and for them to LET ME GO!!!!
February 3, 2026
Unprompted review
Reply from RibbonWell™
Hi Niki,
We’re truly sorry for how frustrating this experience has been, and we understand why you’re upset. That’s not the experience we want anyone to have. We want to look into your account immediately to make sure all subscriptions and shipments are fully stopped and to review the $19.99 charge you mentioned. Please share your order number and the email address to contact you, so we can assist you personally and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention—we’re actively looking into it.
Kind regards,
Michelle
I am completely happy with Ribbon
I am completely happy with Ribbon. It is so easy to use. Especially for the technology challenged! I was worried I wouldn't be able to actually figure out getting the results but it was a snap! I love that you can ask questions and get answers. So far totally happy with Ribbon.
January 26, 2026
Unprompted review
Reply from RibbonWell™
Hi Jennifer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ribbon was easy to use, even if technology isn’t your favorite. 😊 It’s great to know you found getting results simple and that our support features were helpful. We truly appreciate your trust and are so glad you’re happy with Ribbon!
Kind regards,
Michelle
The ribbon check up is so convenient…
The ribbon check up is so convenient and easy to use for those who need or want to take their personal health care to the next level and to be able to get vital information at your fingertips …….thx again ……
February 1, 2026
Unprompted review
Reply from RibbonWell™
Hi Patrick,
Thank you so much for sharing your experience! We’re thrilled to hear that Ribbon Checkup has made monitoring your health convenient and easy. Giving you vital information at your fingertips is exactly what we aim for, and we truly appreciate your kind words and support.
Kind regards,
Michelle
Kit arrived promptly and well packaged
Kit arrived promptly and well packaged. It was easy to use, directions well explained. The cards and app were terrific.
February 2, 2026
Unprompted review
Reply from RibbonWell™
Hi there,
Thank you so much for the kind feedback! We’re glad to hear your kit arrived promptly and that everything—from the packaging and instructions to the cards and app—worked smoothly for you. We appreciate you taking the time to share your experience and are happy to have you as part of the Ribbon community.
Kind regards,
Michelle
Peace of mind
Simple and easy instructions to follow fast results and fast respond
January 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Dennis,
Thank you for sharing your experience! We’re glad to hear you found the instructions simple, the results fast, and our response time helpful. We appreciate your support and are happy to have you as part of the Ribbon community.
Kind regards
Michelle
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