After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer ser... See more
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I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy t... See more
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3.1
Average
499 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Urine Analysis
The prepackaged kit comes with everything needed to test. The procedure is communicated very well with the instructions provided. The nurse chat option makes it easy to get your questions answered.
January 30, 2026
Unprompted review
Reply from RibbonWell™
Hi Bobby,
Thank you so much for your thoughtful feedback! We’re glad to hear the kit had everything you needed and that the instructions made the process clear and easy. We’re especially happy you found the nurse chat helpful—our goal is to make sure questions are answered quickly and confidently. We truly appreciate you choosing Ribbon and being part of our community!
Kind regards,
Michelle
Doesn’t work
I have documented health issues that do not register with the Ribbon device. I have been emailing and trying to return but no luck.
February 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Ken,
We’re really sorry to hear about your experience, and we understand how concerning this must be—especially given your documented health issues. Ribbon is intended as a screening and monitoring tool, not a diagnostic replacement for lab work or a physician, and results may not always align with clinical tests. We apologize if this wasn’t clear or if the results caused confusion.
We also regret the difficulty you’ve had reaching us regarding your return. Please share your order details (email used), and we’ll review your account right away and follow up with you directly to help resolve this. Our goal is to make sure your concerns are addressed properly and fairly.
Kind regards,
Michelle
Peace of mind in minutes.
I ordered the test kit to see where my health was in several different areas. Kidney function, liver function and eight others. The instructions were very clear and the test was very easy to take. within minutes I had the results. I now have peace of mind knowing I had excellent results.
Thank you Ribbon!
February 1, 2026
Unprompted review
Reply from RibbonWell™
Hi Glen,
Thank you for sharing your experience! We’re so glad to hear the instructions were clear, the test was easy to use, and that you received your results so quickly. Most importantly, we’re happy Ribbon gave you peace of mind and confidence in your health. Thank you for choosing Ribbon—we truly appreciate you!
Kind regards,
Michelle
My wife and I can't say enough about…
My wife and I can't say enough about Ribbon. We are both in our 70"s and use the product monthly. It is such
a well organized kit that is so easy to use with great instant results. Waiting for a yearly exam is frustrating in that something can develop in a short time. This is such
a piece of mind to be able to finally take control of your own health and have a clear understanding. I can't understand why is isn't in everyones home.
January 27, 2026
Unprompted review
Reply from RibbonWell™
Hi Dale,
Thank you so much for sharing this wonderful feedback. We’re truly honored that both you and your wife trust Ribbon as part of your monthly health routine.
It’s great to hear that the kit is easy to use and that the instant results give you peace of mind between annual checkups. You’re absolutely right—health can change quickly, and being able to monitor it regularly at home can make a real difference.
We appreciate your kind words and your support. It means a lot to us to know Ribbon is helping you feel informed, confident, and in control of your health. 💙
Kind regards,
Michelle
Love how easy and reliable the system…
Love how easy and reliable the system is. The shipping time the communication and every other aspect off this tests are.
Thanks Ribbon love it
January 28, 2026
Unprompted review
Reply from RibbonWell™
Hi Alexander,
Thank you so much for the love! We’re thrilled to hear that you found the system easy and reliable, and that shipping and communication met your expectations. Your support truly means a lot to us. Thanks for choosing Ribbon—we’re so glad you love it!
Kind regards,
Michelle
I do not disputethe product
I do not disputethe product, it is the hidden app fees that comes along with the product. They charge a $19.99 monthly subscription to their application. I did NOT know this was added to the product but noticed this fee on my credit card. I tried to resolve this directly but they DO NOT have a contact number. They just wanted me to to email the dispute to support, I was able to chat with what seemed like a live person but in the end worked with my credit card company to dispute this hidden charge. Why make the fee hidden, what are they hiding?
February 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Heather,
We’re sorry to hear about your experience and truly appreciate you taking the time to share this feedback. We understand your frustration regarding the $19.99 monthly app fee and how it may have felt unexpected. While the subscription is listed during checkout and in our terms, we recognize that it may not always be as clear as it should be, and we apologize if this was overlooked.
The subscription supports access to the web app, including scanning, results interpretation, secure storage, and ongoing tracking. That said, we take concerns about transparency very seriously. We are currently reviewing feedback like yours to improve how this information is presented so it’s clearer upfront.
We’re also sorry you had difficulty reaching us. Our support is handled online via email and chat, and we’re actively working to improve response times and accessibility.
Thank you again for your feedback—it helps us improve.
Kind regards,
Michelle
Just had a very positive experience…
Just had a very positive experience with customer service. Angel was patient explaining the program and ended our transaction quickly and positively.
February 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Joellen,
Thank you so much for sharing your experience!
We’re thrilled to hear you had such a positive interaction with our customer service team. Angel will be so happy to know her patience and clear explanations made a difference and helped wrap things up smoothly for you.
We truly appreciate your feedback and thank you for choosing Ribbon Checkup!
Kind regards,
Michelle
I was not receiving email responses
I was not receiving email responses, unable to fix the issue we changed to a different address and the issue was resolved. Very satisfied with the chat responses and in a timely manner. That's good customer service.
So I tried using my new email address I set up the next and I'm showed there is no record of that email account. Tired using the the chat room, got no where. I explained the issue and I was told my order is delayed. Nothing mentioned of my email issue not on the account. Nothing resolved. I've will have to give a star one for this
February 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Robert,
Thank you so much for taking the time to share your experience!
We’re glad we were able to identify the email issue, switch to a different address, and get everything resolved for you. It’s great to hear that our chat support was timely and helpful—that’s exactly the level of service we aim to provide.
We truly appreciate your feedback and your patience, and we’re always here if you need anything else!
Kind regards,
Michelle
SNEAKY and UNETHICAL
This is one of the SNEAKIEST and UNETHICAL company!. After they sold you the strips they keep LEACHing you $19.99 EVERY month under "subscription". They give you the false understanding once you purchase the strips you already paid the results but instead they keep charging you every month.
January 29, 2026
Unprompted review
Reply from RibbonWell™
Hi Shai,
We’re very sorry for the frustration and confusion around the subscription charges. We completely understand how concerning it can feel to see unexpected billing.
To clarify, the subscription covers access to the RibbonCheckUp web app, which includes scanning and results interpretation, secure storage, and unlimited consultations with healthcare professionals. The test strips themselves are a one-time purchase, and the subscription is separate.
We want to review your account to ensure everything is in order and to address your concerns. We’ll follow up with you directly as soon as we have an update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
Michelle
I drink a lot
I drink a lot, and for years. Yet my results were perfect, no issues ! It can’t be right
January 31, 2026
Unprompted review
Reply from RibbonWell™
Hi Eddie,
Thanks so much for sharing your experience! We totally get why perfect results might feel a little surprising after years of drinking—it’s not what most people expect. The good news is that your body can sometimes keep up surprisingly well, and labs don’t always catch stress or early changes until later.
We’re really glad to hear your results came back good! If you need any further assistance, we’re always here to help.
Thanks again for your honest feedback—we really appreciate it!
Kind regards,
Michelle
Reply from RibbonWell™
Hi Gwen,
Thank you for letting us know. We appreciate you updating your review, and we’re glad we could address your concerns. Please don’t hesitate to reach out if you need any further assistance
Kind regards,
Michelle
I ordered this 10 days ago
I ordered this 10 days ago. I never got it. The website had buttons to check my order. when I put in my info nothing happens tells me nothing. noone to contact. Ill be contesting the charge on my card.
January 20, 2026
Unprompted review
Reply from RibbonWell™
Hi Ben,
We’re very sorry to hear that your order hasn’t arrived and for the frustration with our website. We completely understand how concerning this must be.
To help resolve this quickly, could you please provide your order details (name, email used, or order number)? Once we have that, we can check the status of your order and reach out to you directly to ensure it’s tracked and handled properly.
We sincerely apologize for the inconvenience and appreciate your patience as we get this resolved.
Kind regards,
Michelle
Scam
Ordered at 11:46am. Sent a cancel order request at 11:53am after seeing that they snuck a $20 monthly charge for using the test kits. Got a response from Faith at 11:58 acknowledging my request. Spent next couple hours emailing about why im canceling and then trying to explain the subscription. I said I still wanted to cancel and she said it was too late and the item shipped already. What a scam.
And before I could even use it, it has been discontinued for use in the US. Wtf
January 29, 2026
Unprompted review
Reply from RibbonWell™
Hi Joel,
We completely understand your frustration and apologize for the confusion regarding your order. Once an order has already been processed, we unfortunately cannot cancel it immediately. Our policy is to wait for the return of the product before issuing a cancellation or refund.
Please rest assured that once the returned item is received, your refund will be processed according to our 30-day guarantee.
We understand this isn’t the ideal experience, and we sincerely apologize for the inconvenience. If you have any questions about the return process or need assistance, we’re happy to help.
Kind regards,
Michelle
Ribbon review
Using the app, it was easy instructions to follow and the results were fast! They can link you to a doctor online for a prescription if you need one. As a mom, I have no time to go to a doctor's office. Thank you Ribbon for making my life a bit easier and less worry.
January 24, 2026
Unprompted review
Reply from RibbonWell™
Hi Jessie,
Thank you so much for sharing your experience! We’re glad to hear the app was easy to use and that you received fast results. Making healthcare more convenient—especially for busy parents—is exactly what we aim to do. We appreciate your trust in Ribbon and are happy to help make things a little easier and less stressful for you.
Kind regards,
Michelle
The site was easy to navigate
The site was easy to navigate. Great information provided. Cost was reasonable. Received product very timely.
January 24, 2026
Unprompted review
Reply from RibbonWell™
Hi Dee,
Thank you for your great feedback! We’re happy to hear you found the site easy to navigate, the information helpful, and the pricing reasonable. It’s also great to know your order arrived quickly. We truly appreciate you choosing Ribbon and being part of our community!
Kind regards,
Michelle
Ribbon check up is a super easy process…
Ribbon check up is a super easy process to help understand your body and health on a real time basis. Once set up, which takes 5 minutes, one time only, monitoring your body takes 2 minutes.
Before I started using ribbon health, I was concerned about accuracy. I had a complete urine test, as part of a medical check up 2 weeks before so I could compare the results. The medical lab results matched my at home results, so that concern about accuracy was erased. I now have full confidence, if I suspect there is problem, or I am not feeling so good, I can test at home to see if I need some doctor/medical attention. If I am feeling fine, I still plan to test every few weeks, just to ensure, everything is OK. The real time results, without going to a lab or a doctor, makes this product/service a winner.
January 26, 2026
Unprompted review
Reply from RibbonWell™
Hi JD,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that the setup and ongoing testing fit so easily into your routine. It’s especially great to know that your at-home results closely matched your recent lab results — that kind of confirmation really reinforces confidence, and we’re glad Ribbon delivered that for you. Being able to monitor your health in real time, whether you’re feeling great or not, is exactly what Ribbon is designed for. We truly appreciate your trust and are grateful to have you as part of the Ribbon Checkup community.
Kind regards,
Michelle
Easier to Do The Test Than It Looked at First Glance
I was initially intimidated at what looked like it might be an elaborate process to actually do these tests, but as it turned out, it was easier than I expected.
And the "bots" that answer your questions are actually programmed to do so accurately and directly, unlike many other sites I've dealt with that use AI.
January 28, 2026
Unprompted review
Reply from RibbonWell™
Hi Pete,
Thank you for sharing your experience! We’re so glad to hear that the testing process turned out to be easier than expected. Making health monitoring simple and approachable is exactly what we aim for. We also appreciate your feedback about our support tools — providing clear, accurate answers is very important to us. Thanks again for choosing Ribbon and for taking the time to leave such a thoughtful review!
Kind regards,
Michelle
I was really excited about this…
I was really excited about this product. It worked great! BUT....There was NOTHING mentioned on the site about a $19.99 a MONTH fee to use the app! I suddenly get a charge! Not cool!
January 12, 2026
Unprompted review
Reply from RibbonWell™
Hi DV,
We’re really glad to hear the product worked well for you, and we’re truly sorry for the frustration caused by the unexpected $19.99 charge. We understand how upsetting that can be. The monthly fee applies to access to the web app for scanning, storing, and tracking results, and we recognize that this may not have been clear enough during checkout—our apologies if it was overlooked. If you’d like, please reach out with your order details so we can review your account, make sure everything is resolved properly, and help ensure you can continue monitoring your health without any unwanted charges.
Kind regards,
Michelle
Wasn't aware of the subscription that I…
Wasn't aware of the subscription that I was on, it was explained, options were shown to me, and it was quickly took care of.
January 30, 2026
Unprompted review
Reply from RibbonWell™
Hi Tina,
Thank you for sharing your experience! We’re glad our team was able to clearly explain the subscription options and take care of everything quickly for you. Providing transparent information and smooth resolutions is very important to us. We truly appreciate your feedback and your support of Ribbon Checkup.
Kind regards,
Michelle
Reply from RibbonWell™
Hi Holly,
Thank you for your kind feedback! We’re thrilled to hear you had an excellent experience with our customer service. Supporting our customers is always our top priority, and we truly appreciate you sharing your experience. 💙
Kind regards,
Michelle
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