Richer Sounds Birmingham Reviews 508

Excellent service as usually,been with richer sounds for years keep up the great work folks

I approached Richer Sounds in Birmingham as I wanted to completely update my home cinema system.

This would mean spending a HUGE amount.

Over the last week I've been speaking predominantly with Bernie at Birmingham Richer Sounds.

We've just today got to the point through negotiation where I've got a price I'm happy with and have placed my order getting all my items from Richer Sounds.

My experience with Bernie has been at such a high level that I thought no longer existed in customer services anywhere these days.

Bernie knows his stuff. I'm a tech head myself and Bernies knowledge was accurate regarding every item I was purchasing. Very impressive.

Every time Bernie said he'd call back or email me... he did. What other company actually does that these days? Not many and especially if you still haven't spent any money yet.

Bernie and the other members of staff I spoke to were friendly but also professional.

I was happy that Bernie came through with a good price as customer service is important to me and I wanted to give him my custom.

Wonderful experience from start to finish.

Thank you.

I returned a faulty stereo CD player expecting it to go off for repair. Instead I was given a brand new unit in exchange.
Top marks to Richer Sounds, you surpassed my expectations.

I have been with oakams since 2014 and I would recommend all my friends and family as they are really helpful make me happy so much

The service from Richer Sounds was exceptionally courteous and efficient and It was a pleasure to deal with them.

Andrew Reynolds

I have always shopped at Richer Sounds for all my Hi-Fi needs, for the best price, service, after care plus 6 year guarantee on tv's when signed up to VIP club which is free.

I was very pleased with the level of service I received from the Birmingham store and the staff was very professional with there job , many’s thanks

Due to a new house move, I was looking at a completely new dolby atmos cinema setup and had done extensive research on products that would fit my budget. I thought I would pop into the Birmingham store to see if any of the products I had decided upon were on display in store and to also discuss my setup with a member of the team.

I went into store on a Wednesday and spoke to Sam who was absolutely brilliant, he took time to listen to me and then discussed my proposed setup and gave me honest advice (good and bad) regarding each component that I had chosen.
He didn’t actively try to upsell to me but instead offered advice on products at both ends of the scale which would allow me to make an informed decision.

After leaving the store that day I went away to think/ research about the advice I had been offered, I decided that I was now going to go for a better AV receiver and also better atoms speakers to compliment my screen and room size.

I then received a follow up call from Sam on Sunday asking if there was anything else he could help with or if I needed any more information on the products we had discussed.
I explained to Sam that I had now decided on the products that I wanted but that I had found them cheaper online and due to the price difference I may have to purchase from a competitor (although I preferred to purchase from RS due to the service).

Sam advised me to come and speak to him before placing my order with the competitor and that he was in store until 4pm that day.
Unfortunately due to work I was running late to get to the store by 4pm and called Sam to explain… he said that this was not a problem and that he was happy to keep the store open for me.
Once I arrived, Sam once again went through my requirements and attempted to see if he could do any better on the Richer sounds advertised prices…
After showing him the competitors prices online, Sam explained that he would be able to match the deal if I wanted to purchase from Richer Sounds… (This was always going to happen if the deal could be matched)

I went ahead and purchased a Denon 4400 AV receiver and Focal Sib Atoms speaker package on this visit… my transaction wasn’t complete until 4:30pm but none of Sam, Simon or Bernie who were in store showed any discontent that they had to keep the store open for me and were more than helpful when discussing my future requirements for my games room setup.

I have now set everything up and I am blow away by the quality of the speakers and the options on the Receiver (Previously had pioneer receiver with B&W Speakers) this setup is on a completely different level!!

You have yourself a very happy customer for life….
And to prove this…

I have since purchased a 50’ 4k TV and Sanus bracket.

I am now looking at a Heos speaker and an additional TV for my kitchen… you guessed it.. the only place I will be buying from is Richer Sounds!!

I WOULD LIKE TO THANK THE WHOLE TEAM AT RICHER SOUNDS BIRMINGHAM FOR ALL THEIR ADVICE BUT SPECIAL MENTION MUST GO TO SAM FOR HIS OUTSTANDING PRODUCT KNOWLEDGE AND CUSTOMER SERVICE.

Jas

First time I had shopped at Birmingham branch but like the other branches I have shopped at staff were brilliant. Very knowledgeable and very helpful. Would recommend to anyone without any reservations.

I contacted the Birmingham shop via the phone and spoke to Bernie ,he was most helpful with good advice
I purchased a LG OLED TV and the manager agreed to a home installation [I am disabled] for the next day
Bernie arrived punctually with the new tv ,he removed my old tv etc and installed the new one tuning and programming completely followed by giving me full instructions ,then clearing away all the packaging.
I fully recommend Richer Sounds and Bernie
Many Thanks P.J.A.

Excellent service, very helpful and polite staff who are knowledgeable and happy to go the extra mile to help. Feel very valued as a customer - this is exactly how customers should be treated!
Can't praise the store/staff/service enough - thank you!
6 year guarantee is an excellent bonus!

Dear everyone,

i just wanted to say i have received absolutely amazing customer service from this employee from richer sounds. His name is Steve.

Honestly his product knowledge is outstanding and is genuinely a nice guy.

I would strongly recommend if buying anything from richer sounds to go only to him direct and travel if you have to.

Im very happy with my advice and purchase.

Excellent service by Cliff at B-ham branch.

What can I say.
The staff at the Birmingham branch just brilliant I i have now been building my set up last couple of years.
Everytime I need something they all ways very helpful. The service is first class.
I had arranged to go do a demo on some new speakers .
They compared the range I was after and never felt rushed are hassled. At any time.
I ended with the focal 926.
I went in Friday delivered by Sat.
they sound amazing
Thanks to manager Cliff and all the staff.Steve Sam etc always very friendly and any problems always have sound advice Itrust.

pre ordered item mix up. tom from customer services. sorted problem many thanks. always pleased with quality help with my purchases

Sam looked after me on my visit, he guided me through selecting the right equipment for the particular need that I wanted. He changed both amplifier and speakers to reach the best combination that performed best for me, I was a hard customer to please as I had moved from a house to an apartment. This meant my large stand alone speakers I had to sell were to be replaced by much smaller bookshelf ones, this was solved by his skill and knowledge of products that would be suitable.
Thank you Sam, a much better buying experience than I had the previous week at the Lichfield store.
Alan Turner

As always an amazing service. Thanks guys

Once again, an excellent and professional service provided by Richer sounds in Birmingham - many thanks to Cliff and Shak for the brilliant curteous service.

Excellent service and advice from Clive, we have used Richer Sounds for many years now and will continue to do so. Great shop