Richmond Hyundai Bognor Regis have been absolutely exceptional from the start of my Motability journey to handover and pick up of my new vehicle. Maz Miah is just brilliant, knowledgeable and caring.... See more
Company replied
Location
Switch locationHyundai Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB
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Very supportive and helpful. Made the whole buying process very easy. From the test drive to the day of collection nothing was to much bother. Would highly recommend Richmond Hyundai. Excellent s... See more
Company replied
Fantastic experience at Hyundai Bognor Regis! I recently bought a car here and dealt with Maz Miah, who was absolutely brilliant and highly attentive. He answered all my questions and made sure the ca... See more
Company replied
I have received an excellent service from Maz from the time I walked in the door. Made to feel comfortable as a woman buying a car and very approachable/knowledgeable. Communication was excellent and... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Hyundai Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom
- 01243 583 185
4.8
Excellent
524 reviews
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very unimpressed
very unimpressed, delivered car at 10.00hrs for recommended brake adjustment, went to collect at 15.00 and told to come back in 1.5 hrs. Went back and not even started on it.
Poor communication, no service.
Won't be back.
November 17, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Hi Annie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and apologise for any inconvenience or frustration caused.
This is not the level of service we strive to provide, and we would like the opportunity to put things right. Please email us at customer.service@richmondmotorgroup.com with your contact number and address so we can investigate the issue thoroughly.
We appreciate your patience and hope to restore your confidence in us.
Kind regards,
Hyundai Bognor Regis
great experience with Maz buying a new…
great experience with Maz buying a new car
November 13, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
We're glad you had a great experience purchasing your new car. Thank you for sharing your positive feedback with us.
100/10!
After having trouble at another dealership, I came to Hyundai in Bognor Regis, and Maz Miah was absolutely fantastic. From the beginning of my car search to the day I collected my car him and sales manager Ben was amazing and both really looked after me :) Thankyou very much and definitely will recommend family and friends come here in the future!
November 12, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your wonderful review and five-star rating! We are delighted to hear that Maz and Ben provided you with fantastic service and made your car-buying experience so positive. Your recommendation means a lot to us, and we look forward to welcoming your family and friends in the future. Best regards, Richmond Hyundai Bognor Regis.
Did not fix the fault, and haven't called back as promised.
Car was booked in to rectify a fault at Richmond Cars Bognor. As arranged my car was collected and a courtesy car was left for me. Later in the day I recieved a call to advise that the car had been repaired, but it was too late to return my car and that it would be brought back the next day. As promised, my car arrived mid morning the next day, and the driver took the courtesy car back. So I took my car for a drive to find that the fault had not been fixed. I called Richmond Bognor, to be told that the service department was busy and that I would get a call back - I did not get that call back (this was on a Friday) So I again called on Monday, to again be told service department was busy and I would get a call back - no call back. I went on the live chat, and left a message about the issue with my car - again no response. Really not happy at all, as my car still has the fault. Genesis GV60, booked in 30 October 2025.
UPDATE 11 November 2025
I have another booking to hopefully rectify the fault, not until 27 November though. But hopefully this will cure the issue with my car. Just a shame that it took a bad Trustpilot review to get things moving.
October 30, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Hi John,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with your recent visit to Richmond Hyundai Bognor Regis. It is disappointing to hear that the fault with your Genesis GV60 was not resolved and that our communication fell short of expectations.
Your concerns are very important to us, and we deeply regret any inconvenience caused by the lack of follow-up and the unresolved issue with your car. Please rest assured that we take matters like this seriously and will investigate this further to ensure improvements are made to our service.
We kindly request you to contact us at customerservices@richmondmotorgroup.com at your earliest convenience so we can address this matter promptly and work towards a resolution.
Kind regards,
Richmond Hyundai Bognor Regis
The customer service we received from…
The customer service we received from Maz Miah was exceptional and really made us feel valued as a customer.
November 5, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your wonderful review, Ross. We are delighted to hear that Maz Miah provided you with exceptional customer service and made you feel valued. We will be sure to pass on your kind words to Maz. Best regards, Richmond Hyundai Bognor Regis.
Maz at Hyundai Richmond Bognor was 10…
Maz at Hyundai Richmond Bognor was 10 out of 10 in his expertise, communication, friendliness and looking after us.
I will be going back to request Maz to purchase another car.
Very professional, approachable and patient with any questions asked.
See you soon
Laura
November 1, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your wonderful review and five-star rating, Laura.
We are delighted to hear about your positive experience at Richmond Hyundai Bognor Regis.
Maz will be thrilled to know that his expertise, communication, and professionalism made such a great impression.
We look forward to welcoming you back when you're ready for your next car.
Best regards, Richmond Hyundai Bognor Regis.
Maz Miah
Maz Miah, explanation of all goods sold to me was very understandable and a necessary ce guy who followed up everthing
October 31, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your wonderful review, Lesley.
We are delighted to hear that Maz Miah provided clear explanations and excellent service throughout your experience with us.
Your kind words will certainly be shared with him.
We look forward to welcoming you back to Richmond Hyundai Bognor Regis in the future!
We felt at ease and welcome as soon as…
We felt at ease and welcome as soon as we arrived. Being greeted at the front desk is a nice touch.
Maz guided us through choosing our motability vehicle. He made sure we understood the process and went above and beyond. Nothing was too much trouble. Genuinely a really nice guy who we felt completely at ease with from the start. An all round nice experience. Thank you
October 31, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your wonderful review and five-star rating, Ms. Boxall.
We are delighted to hear that you felt at ease and welcomed during your visit to Richmond Hyundai Bognor Regis.
It's fantastic to know that Maz provided exceptional guidance and made the process of choosing your motability vehicle such a positive experience.
We will be sure to pass on your kind words to him.
Thank you for choosing us, and we hope to assist you again in the future!
Excellent from start to finish
I recently purchased a Hyundai from RMG. I have to say the process was seamless from start to finish. Ben W and Finley M were two exceptional young men and very professional salesmen. No forceful extras, simply explaining what is available leaving the choice up to me. Communication from Ben Has been outstanding even to the level he responded to a query on his day off late in to the evening.
If you're gonna get a new car, I would highly recommend the Bognor Branch.
I truly hope both Fin and Ben are praised for their efforts and are an absolute credit to your organisation.
October 27, 2025
Reply from Richmond Motor Group - Hyundai Bognor Regis
Hi Michael, thank you for your fantastic review and five-star rating!
We’re delighted to hear that your experience at Richmond Hyundai Bognor Regis was seamless and that Ben W and Finley M provided such professional and attentive service.
We will make sure your kind comments and praise are shared with them. It’s wonderful to know they went above and beyond to assist you.
Thank you for recommending our branch, and we wish you many happy miles in your new Hyundai!
Best regards, Richmond Hyundai Bognor Regis.
Finley was fantastic
Finley was fantastic! He provided amazing customer service on our car purchase, understood the product and was professional and friendly. I highly recommend seeing him for your car purchase
October 30, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your fantastic review and recommendation, Fleur. We are delighted to hear that Finley provided such excellent customer service and made your car purchase experience so positive. We will make sure to pass along your kind words to him. Best regards, Richmond Hyundai Bognor Regis.
Great experience dealing with Ben from…
Great experience dealing with Ben from sales. From first contact Ben was helpful and professional gave me all the information I required, and sent me a filmed walk around the car. Arranged a test drive the next day, on arrival car was ready and getting going was straight forward. Ben was able to give clear answers to my questions and was helpful throughout, including part exchange. Agreed to purchase the car and collection was seamless and car well prepared. In all a great experience made all the better from the service I received form Ben. Many thanks
October 23, 2025
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your fantastic review and five-star rating, Mr C. We're thrilled to hear about your great experience at Richmond Hyundai Bognor Regis. Ben will be delighted to know his professionalism and helpfulness made the process seamless for you, from the initial contact to collecting your car. We truly appreciate your kind words and hope you enjoy your new vehicle. Best regards, Richmond Hyundai Bognor Regis.
This is a second car I have bought from…
This is a second car I have bought from the dealership and they could not be more helpful and went beyond expectations with the service.
This time, I had Louis.
He went out of his way to help out with everything i needed, communication was brilliant and was the perfect salesman. Highly recommended.
October 20, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your glowing review, Rochelle. We are delighted to hear that you had another positive experience at Richmond Hyundai Bognor Regis. It's wonderful to know that Louis provided exceptional service and went above and beyond to assist you. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Buying a new car
We dealt with Finley who was very friendly, polite and easy to talk to. He made us feel at ease and nothing seemed a problem for him. He was very enthusiastic about the product he was selling and we didn't feel at any stage pressurised into making a decision too soon.
October 2, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your wonderful review and five-star rating, Customer. We’re delighted to hear about your positive experience at Richmond Hyundai Bognor Regis. It’s great to know that Finley’s friendly and professional approach made you feel at ease throughout the process. We’ll be sure to pass on your kind words to him. Best regards, Richmond Hyundai Bognor Regis.
Very welcoming & attentive
Very welcoming & attentive, as usual.
Very pleasant premises & staff.
Very happy to recommend this branch
October 13, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Thank you for your kind review, Richard. We are delighted to hear that you found our premises and staff at Richmond Hyundai Bognor Regis welcoming and attentive. Your recommendation means a great deal to us, and we look forward to seeing you again in the future. Best regards, Richmond Hyundai Bognor Regis.
Good all around service …
Was a very easy and smooth service from choosing the car, to buying the car - all the sales people was great and very helpful.
Communication by emails was perfect.
A little disappointed as the valet of the car was not very good - think it was being rushed through, so not very clean inside.
October 1, 2025
Reply from Richmond Motor Group - Hyundai Bognor Regis
Hi Ann, thank you for taking the time to leave us a review and for your kind words about our sales team and the smooth process of purchasing your car. We’re pleased to hear you were happy with the communication throughout. However, we’re sorry to learn that the valet did not meet your expectations. Your feedback is valuable, and we’ll make sure to address this with our team to ensure improvements are made. Best regards, Richmond Hyundai Bognor Regis.
Maz Miah was very helpful
Maz Miah was very helpful. 10/10 experience
October 8, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Hi Bae, thank you for your fantastic review and the 5-star rating! We're thrilled to hear that Maz Miah provided you with such a helpful and positive experience. We'll be sure to pass along your kind words. Best regards, Richmond Hyundai Bognor Regis.
Well done Ben 👏 thank you
Went to do a test drive, and came out 2hrs later with a superb car. Thanks to a lovely young salesman Benjamin WAWMAN, extremely professional and helpful. Ben really made sure the all process was smooth with out putting any pressure on the sale . He sorted straight away couple of minor issues with the car . Ben is certainly a credit to this establishment with the way he approached us and looked after us ..5 stars is well deserved. I do hope he'll still be there in a couple of years when we'll return to buy another Kona ..thank you 🙏
September 8, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
We're happy to hear that you had such a positive experience and drove away with a superb car! It's great to know the process was smooth and professional. Thank you for your kind words!
I brought a new car from richmond…
I brought a new car from richmond hyundai in bognor regis and maz miah made it such a good experience thankyou
October 3, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
We're happy to hear that your new car buying experience was so positive. Thank you for sharing your kind words; we appreciate your feedback.
very poor customer service
During the sales process everyone at Richmond Hyundai was friendly and helpful, but unfortunately once the deal was done the customer service completely disappeared.
I purchased a car from them to work as a taxi driver, and they gave me a green slip with a black bar across it, leaving me unable to use it. Instead, they applied for the logbook through the Post Office — the slowest method — and after over a month I am still without it. This has left me unable to work for 4 weeks.
Worse still, despite their promises to help me, they have now stopped replying to my emails. This lack of professionalism has caused me serious financial loss and unnecessary stress.
I am escalating this matter to the Motor Ombudsman and Trading Standards, as no customer should be treated this way.
Friendly faces at the point of sale are meaningless if the aftercare is this poor. Avoid this dealership if you want proper service and support.
September 1, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
Good evening,
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your recent experience.
We take allegations poor service extremely seriously, as they do not reflect the high standards we set for ourselves across our group.
That said, we’re committed to resolving concerns constructively and would welcome the opportunity to discuss this further. Please contact our customer care team directly at customerservice@richmondmotorgroup.com, referencing your full name, vehicle registration and number.
We value all feedback and remain committed to ensuring every customer feels fairly treated and fully informed.
Kind regards,
Izzy
This is my first time getting a car and…
This is my first time getting a car and maz Miah has been exceptional, he answered each and every question and made us feel confident and comfortable throughout the whole process, making sure we knew exactly what we are getting and taking the time to help us with our needs, I am very happy to say we are very confident and would definitely recommend this place thank you maz, just a quick update all the staff and team are polite and friendly and non judgmental of your situation I am so relieved and we are very happy with the new car thank you for all your help maz and making the whole process easy to manage, 10/10 service 🙂
September 29, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Bognor Regis
We're happy to hear that your first car-buying experience was exceptional. It's great to know that Maz made you feel confident and comfortable by addressing your questions and needs. We appreciate your recommendation!
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