Our sales executive, Bhadur, really smoothed the whole process. He was friendly, very knowledgeable, encouraging but not pushy, and helped us to crystallise our decisions. He procured a car from anoth... See more
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Location
Switch locationHyundai Southampton, West Quay Road, SO15 1GY Southampton, Hampshire, GB
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See what reviewers are saying
From start to finish the service was amazing, all my questions were answered, the car I got had a dent at the back and I was told that would be sorted by the time I pick it up and it was, honestly I’m... See more
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Our sells advisor, Bryn was simply amazing he went above and beyond and made buying a new car easy and a very happy experience and there was definitly no stress. He was friendly and explained everyth... See more
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Just picked up my wife's new car from Hyundai Southampton and I couldn't be more pleased with the service we received from our advisor, Bryn who made the whole experience painless and easy. He was kno... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Hyundai Southampton, West Quay Road, SO15 1GY, Southampton, Hampshire, United Kingdom
- 02380 639 844
4.6
Excellent
1K reviews
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Although I didn’t buy a car the…
Although I didn’t buy a car the salesperson Harry was very helpful. He was very professional and friendly.
May 22, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate you taking the time to share your positive experience. We're glad that our team member was helpful, professional, and friendly! Kind regards, Cameron
We found a Hyundai Tucson Hybrid for…
We found a Hyundai Tucson Hybrid for sale on your website and went to the Southampton Hyundai main dealer where we spoke to Callum one of the salesmen. Unfortunately that vehicle was no longer available so I asked if there was something similar in the forecourt so my 81 year old mother could sit in it and make sure this model of car was what she wanted. We were shown a newer car on the forecourt and mum decided that she would like a Tucson. Callum proceeded to sell us this car and it wasn’t until I got home I realised this was not a hybrid vehicle which we had specifically wanted. I found another on the website and went back in to advise that we had been sold a car that wasn’t a Hybrid when that had been what we actually wanted. I was told there were no hybrids available so I showed them the vehicle on the website. This was available but at another branch. The vehicle took a few days to move to Southampton and after we test drove it we put a deposit down. There were 3 warning lights on the dashboard illuminated and I advised Harry the salesman of this. We were told it was because the car was due a service and would be rectified during the prep. We were about to go abroad and the vehicle was not ready before we left so I left details of a relative who could accept the vehicle on our behalf. While away they sent a finance link, which would not work and on our iPhones. I emailed Harry who said he would get another link sent. I asked if it could wait until we were back in U.K. but he emailed back to say not really as they had no space to store the car we were buying. Another link was never sent therefore the day before we returned I emailed asking if we could come in the next day. Harry arranged for us to come in and complete payment and collect the following Monday. We attended, paid the balance and then Harry disappeared and was gone some time. The sales manager then came back and informed us we could not take the car as it had no MOT ! We were given a courtesy car to use and advised as good will the car would be filled with fuel on collection the next morning at 0930. At 0900 the next morning, before I drove to garage I decided to check the MOT online, only to find an MOT had still not been done. I phoned the garage who on checking confirmed it had not been done and car was still not ready ! It would have been nice to have been called by the garage to prevent a wasted trip - which would have happened had I not phoned them ! By 2pm we had still not heard from the garage and checked online again to see the car had failed the MOT as the ABS was not working along with other faults - clearly these were the dashboard warning lights I had pointed out to Harry 5 weeks earlier ! The car was finally delivered 2 days later, it is a lovely car which we are very pleased with but the service we received from the garage has been appalling and fell far below what I would expect from a main dealer.
April 24, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Dear Val,
Thank you for taking the time to share your detailed feedback, and I'm very sorry to hear about your experience with us.
We sincerely apologise for the inconvenience, confusion, and frustration caused throughout your vehicle purchase journey. It’s clear that the level of service you received fell short of the standards we strive to uphold, and we are extremely disappointed to learn that this was your experience with our Southampton Hyundai dealership.
Your comments regarding the initial misunderstanding about the hybrid model, the dashboard warning lights, the MOT delay, and the lack of clear communication during the sales process are deeply concerning and will be fully investigated. We agree that you should have been contacted about the MOT status to avoid a wasted journey, and we completely understand how upsetting this must have been.
While we’re pleased to hear that you’re happy with the vehicle itself, we appreciate that the process to get there was far from satisfactory. Please be assured that we take feedback like this seriously and use it as an opportunity to improve our service.
If you would be willing to provide any further information or discuss this matter in more detail, we kindly ask that you contact our Customer Service Team at customerservice@richmondmotorgroup.com. We would like the opportunity to address this properly and ensure steps are taken to prevent this from happening in the future.
Thank you again for your feedback, and we do hope to restore your faith in us.
Kind regards,
Cameron
I find Richmond Hyundai Southampton to…
I find Richmond Hyundai Southampton to be poor communicators. Following our last service I enquired about some items left in the car, after emails and phone calls I gave up.
Our recent MOT proved to be extremely expensive for the work they had determined required. The labour alone was quoted as £360, parts considerably more. Considering I’m a home Mechanic without their fancy tools, I did the work myself in about 1.5 hours all in. Parts being 90% less than they quoted.
Just saying….
Updated on 5th June as I had followed up as suggested and still no reply.
May 16, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good morning Mark
We appreciate you taking the time to share your experience. We understand your frustration with the communication and pricing issues you encountered. We strive to ensure our customers have a positive experience, and we are sorry to hear that this was not the case for you. We will take your feedback seriously and use it to improve our processes and communication moving forward.
If you want me to look into this further, please email customerservice@richmondmotorgroup.com with your reg and contact number so we can locate you on our system and we can investigate this matter.
Kind regards
Mae
Amazing and effortless purchase from…
Amazing and effortless purchase from Thomson, thanks so much!
May 9, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Ben, thank you for your fantastic review and five-star rating! We’re thrilled to hear that Thomson made your purchase experience amazing and effortless. We’ll be sure to pass on your kind words to him. Best regards, Richmond Hyundai Southampton.
Alfie was fantastic
Alfie was fantastic!
Didn’t rush me to make a decision about what I wanted to do and answered all my questions. A very positive experience. Thank you
May 9, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Claire, we're delighted to hear about your positive experience. It's wonderful to know that you felt comfortable and well-informed throughout your interaction. We appreciate your kind words about Alfie's helpfulness and dedication to providing a positive experience. Kind regards, Cameron
Happy Senior.
Both Callum and Thompson were friendly and knowledgeable. Made buying a newer car a less stressful situation.
May 1, 2025
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate your kind words about Callum and Thompson. We're thrilled to hear that they made your car buying experience less stressful. We strive to provide excellent customer service and are glad you had a positive experience. Kind regards, Cameron
The staffs are wonderful with great…
The staffs are wonderful with great commitment and communication and great brand vehicle
May 2, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Babatunde, we appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad you found our staff to be helpful and our vehicles to be of high quality. Kind regards, Cameron
Car leasing made easy
Alfie was a very easy person to deal with. He explained everything along the way and made the whole process very easy to understand. I feel very confident that Richmond will provide any ongoing support that I might need with my new car.
April 30, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good morning Paul, we're so glad to hear you had a positive experience with Alfie. We strive to make our customers feel confident and supported throughout the entire process. We appreciate your kind words and hope you enjoy your new car! Kind regards, Cameron
All staff we dealt with were pleasant…
All staff we dealt with were pleasant and helpful . Thomson was friendly, efficient and knowledgable from the outset. He had a very nice non-pushy manner and no question was too ‘stupid’ The car was immaculate for the test drive and again when we collected it . We were very happy with the whole experience and would definitely recommend Richmond Hyundai Southampton .
April 21, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your kind words and positive review. We are delighted to hear that you had a pleasant experience with our team, particularly with Thomson. We strive to provide excellent customer service and it’s wonderful to know that our efforts were appreciated. We are thrilled that you were happy with the car and the overall experience. We value your recommendation and look forward to welcoming you back in the future.
Excellant service but..
Shahin Ali definitely deserved a 5 star rating on the service given to us. However 1 star deducted as he was unaware of a Part ex offer despite being in the advert! Not his fault but still not sure how this could happen.
April 26, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Steve, we appreciate your feedback and are glad you had a positive experience with Shahin Ali. We understand your disappointment regarding the part-exchange offer. We value your feedback and will use it to improve our processes. Kind regards, Cameron
The sale process was great, aftersales is terrible.
The sale process was great, Thomson was excellent and despite missing a few of my asks got all the quotes I needed to me over email and allowed me lots of time to think things over.
Bought the car and was very happy, until things started needing looking at....
I have endless email chains with countless sales team members where I feel like I have to poke daily to keep my issues alert.
The extended warranty on my vehicle was improperly applied when I got the car at the end of January. This has STILL not been resolved.
I also have other minor issues with the vehicle which Richmond Motor Group have agreed to resolve but have since gone very quiet on. They also damaged my steering wheel when I had it in for work regarding tracking and steering wheel alignment.
Also had the car looked at for Clutch issues, then within a week the clutch failed and left me stranded for hours many miles from home.
Very much not impressed, very stressful experience and fed up with having to poke and remind people that I am still waiting for things.
April 18, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Jamie,
Thank you for sharing your feedback. We truly appreciate your positive comments about Thomson and the initial car-buying process. We’re pleased that he was able to assist with your quotes and provide you with ample time to make your decision.
However, I am genuinely sorry to hear about the ongoing issues you’ve faced since your purchase, and I completely understand your frustration. It's clear that we’ve fallen short of your expectations in addressing your concerns in a timely and effective manner, especially regarding the extended warranty, vehicle repairs, and communication. This is certainly not the experience we strive to provide, and we apologise for any inconvenience caused.
We take your feedback seriously, and I have personally escalated your case to ensure that the outstanding issues, including the warranty application, the vehicle repairs, and the damage to your steering wheel, are seen to promptly. We will also review the situation regarding your clutch and ensure that proper action is taken.
Please feel free to reach out directly at customerservice@richmondmotorgroup.com to work through the resolution of these concerns. Your satisfaction is important to us, and we are committed to making this right. If there’s anything further you’d like to discuss in the meantime, please don’t hesitate to get in touch with us directly.
Thank you again for your patience, and we sincerely apologise for the stress this has caused.
Many thanks, Laurence
Very impressed with Richmond Motors Southampton
Very impressed with Richmond Motors Southampton.
From the moment we entered the showroom we were made very welcome, given refreshments and introduced to Martin Shaw. We discussed part-exchanging our car for a new Hyundai and the process was very easy from start to finish. Martin explained everything and kept us informed until we collected our new Hyundai yesterday. We took out a service plan as we look forward to using this garage in future. We felt a valued customer from the minute we walked into the showroom. Thank you everyone.
April 25, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon, we are thrilled to hear about your positive experience at our Southampton location. It's wonderful to know that you felt welcomed and valued from the moment you walked in. We strive to create a comfortable and informative environment for our customers, and it's heartwarming to hear that Martin provided such excellent service throughout your car purchase journey. We are delighted that you are happy with your new Hyundai and look forward to serving you in the future. Kind regards, Cameron
Harry was fantastic from the get go
Harry was fantastic from the get go. Really professional and attentive to what I was looking for. All the best Harry!
April 25, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Shardae, we're so glad to hear you had a positive experience! We appreciate your kind words about Harry. We strive to provide excellent customer service and are happy to know that Harry met your expectations. Kind regards, Cameron
This is our second time buying a car…
This is our second time buying a car with Hyundai Southampton and they have been so amazing!! They have been so supportive and helpful during this transition and especially Martin Shaw who is apart of the Moterbility team, my grandparents are buying this car and they have been just so incredibly patient and helpful during the entire process! Thank you to Marin and Hyundai Southampton for making us feel welcome and safe when in your care!
April 19, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Anisha, we are thrilled to hear about your positive experience with our team at Hyundai Southampton. It's wonderful to know that Martin Shaw from the Mobility team provided such exceptional support and patience throughout your grandparents' car purchase. We strive to create a welcoming and safe environment for all our customers, and we're delighted that you felt that way during your visit. Thank you for sharing your kind words and for choosing Hyundai Southampton. Kind regards, Cameron
Would recommend Richmond hyandi to…
Would recommend Richmond hyandi to anyone looking to get a car! Martin has helped us from the beginning making us feel comfortable in what we was looking for! Definitely recommend!
April 17, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Ellis, thank you for your kind words! We're delighted to hear that you had such a positive experience with us. We strive to make our customers feel comfortable and confident throughout the car buying process, and we're thrilled that Martin was able to help you find the perfect vehicle. We appreciate your recommendation and are glad you chose us! Kind regards, Cameron
Excellent car purchase experience
Thomson Barrett provided fantastic service in the purchase of our vehicle. He was patient during the process and helped us find what worked best for our particular circumstances. Thanks!
April 16, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your kind words and 5-star rating! We're delighted to hear that you had a positive experience and that you were happy with the purchase of your vehicle. We strive to provide excellent service and are thrilled that you found the process smooth and enjoyable. We appreciate your feedback.
Martin Shaw was brilliant
Martin Shaw was brilliant. From start to finish the process was made easy and simple. Communication was great and it was a pleasure to deal with Martin. Thank you Richmond Hyundai
April 15, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're thrilled to hear about your positive experience with Martin. It's wonderful to know that he made the process easy and enjoyable for you. We appreciate your kind words and will be sure to share your feedback with Martin.
Alfie Brown went the extra mile to keep…
Alfie Brown went the extra mile to keep us fully informed and get us an amazing deal. Our thanks go to him for making the purchase and part exchange effortless.
April 15, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We are so pleased to hear that you had such a positive experience. We strive to provide excellent customer service and we are thrilled to hear that Alfie went above and beyond to ensure your satisfaction. We appreciate you taking the time to share your feedback.
Comprehensive Service
Alfie provided a comprehensive service, no pressure to buy. Very informative.
April 14, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your kind words! We're delighted to hear that you found Alfie's service to be comprehensive and informative. We strive to ensure our customers feel comfortable and informed throughout their experience.
Attentive customer service
Shahid Ali at Southampton branch has been great. He is attentive, friendly, knowledgeable and professional.
April 8, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon Sandie, we are thrilled to hear about your positive experience with Ali. It's wonderful to know that he provided you with such attentive, friendly, and knowledgeable service. We appreciate you taking the time to share your feedback. Kind regards, Cameron
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