Richmond Motor Group - Hyundai Southampton Reviews 

Our sales executive, Bhadur, really smoothed the whole process. He was friendly, very knowledgeable, encouraging but not pushy, and helped us to crystallise our decisions. He procured a car from another Richmond branch as the model we wanted wasn’t readily available locally. And although still trying to learn all the features, we’re very happy with the electric car we bought.

My experience with Hyundai Southampton has been incredibly frustrating from start to finish.
The problems began before I even collected the vehicle. My brand new car arrived late and with damage, resulting in me having to extend the insurance on my previous car at my own expense. At the time, I was assured that the damage would be repaired, I would be reimbursed for the additional insurance costs, and I would receive two free services as a goodwill gesture. To date, neither the reimbursement nor the repairs have been properly resolved.
The car was initially booked in for three days to have the damage repaired. After hearing nothing, I discovered that nobody seemed to know anything about the booking and the vehicle had simply remained on the forecourt. Following numerous phone calls, I eventually collected the car and was told that the person who dealt with the specialist paint had been called away. Whilst I appreciate that the paint is specialist, it is the paint finish on the vehicle Hyundai sold me, so this should hardly have come as a surprise.
The vehicle was then re-booked for another three-day period. When I arrived as requested, I was informed that the bodyshop was actually in Portsmouth and, once again, nobody appeared to know what was happening. I was told I could leave the keys and they would deal with it. Unsurprisingly, there were no updates.
When I returned to collect the vehicle, the work still had not been completed. Once again, I was given the "specialist paint" explanation. I requested to speak with a manager because I had not been provided with a courtesy vehicle despite still needing to work. After waiting 45 minutes, a manager finally appeared, having prioritised training commitments over dealing with a very unhappy customer. To make matters worse, he chose to discuss my complaint in front of an unrelated member of the public until I suggested we move to a private room.
After plenty of excuses, I was promised a full tank of fuel as compensation. A small loan car was eventually provided, but it had virtually no fuel in it, meaning I had to head straight to a petrol station.
After a week, my car was still not repaired. I eventually tracked down the outsourced bodyshop myself and spoke to a helpful gentleman there who explained that Hyundai had never actually booked the vehicle in. Instead, they had simply dropped it off and requested the work be carried out, despite apparently knowing there was already a four-week waiting list and that the repairs would need to be fitted around other jobs.
I collected the car yesterday and, unbelievably, the damage remains unrepaired.
The most disappointing aspect throughout this entire process has been the complete lack of communication. Different members of staff appear unaware of what others are doing, promised actions are not followed through, and I have repeatedly had to chase for updates. The overwhelming impression is that once the sale is completed, customer service effectively comes to an end.
Based on my experience, I would not recommend Hyundai Southampton for after-sales support. The sales process may be straightforward, but if anything goes wrong afterwards, be prepared for delays, excuses, poor communication and a significant amount of frustration.
I only hope that claiming the two promised free services proves easier than getting the damage repaired.

Great experience with Aman. Very helpful and supportive throughout. Made the process very easy!

Very good customer service! Good offers! Prompt communication!

Great friendly service. A no fuss part exchange and finance agreement that met our needs.
The purchase car in excellent condition
Very happy, satisfied customers

Excellent customer service and very friendly sorted out everything in the purchase of our car

Ali was superb - he was very patient and knowledgeable. He was very engaging and easy to speak to. The overall process was really smooth and made buying my car really straightforward and stress free. Highly recommend Richmond Hyundai in Southampton

Excellent customer service from Ali - he didn’t make me feel like he was rushing me to make a decision when I purchased my car, the handling of the finance the options given were all explained and was made to feel looked after and comfortable. The handover was excellent and Ali showed me around the car and made sure there was petrol in it and went the the controls and in car entertain system and even connected my phone to the Bluetooth for me. All round top guy and excellent service would highly recommend.

Sales team were really positive, provided some great advice and weren’t too pushy. Once we explained what we were looking for, we got a great car to test drive and weren’t constrained on time. We were, in fact, positively encouraged to take as long as we wanted which was great and meant we could get a really good feel for the vehicle.

Just picked up my wife's new car from Hyundai Southampton and I couldn't be more pleased with the service we received from our advisor, Bryn who made the whole experience painless and easy. He was knowledgeable but not in away you feel overloaded. He was friendly. I will be recommending Bryn and Hyundai Southampton.

Our sells advisor, Bryn was simply amazing he went above and beyond and made buying a new car easy and a very happy experience and there was definitly no stress. He was friendly and explained everything in way that anybody would understand. I would certainly recommend Richmond's in Southampton. Thanks Bryn for your excellent service.

The salesman Sam made my enquiry a breeze turning it into a sale very quickly due to him being able to turn my expectations into reality.
I visited Richmond Hyundai Southampton to enquire about a possible change to my vehicle which I had previously bought from them some years previously and was served by a polite and friendly young man who was a credit to Richmond Hyundai.

Sinead (sales executive) made the whole process very easy……excellent sales service.

Great customer service from Bryn , very professional & polite, thank you Bryn .

Bryn our sales guy was very helpful & explained everything professionally, great customer service thank you bryn.

I have had my new I10 for two weeks now and loving it. This is my second i10 from Richmond Southampton. I would like to say a special thank you to Sam Kazim, new to Richmond's, who dealt with the purchase from start to finish. Sam made the experience a pleasure, very professional, answered all my questions, nothing was too much trouble. Kept me updated from the day of order through to handover and since, calling to check that everything was ok and that I was happy with the car. Sam you a star.

After choosing the vehicle I wanted we came back two days later to pick it up. We made an appointment for 10am unfortunately our bus was late but walked through the door at 10.03am only to receive a call from salesman complaining we were late I said we were here and why. So things didn’t start well. First he pushed a paper at me to sign that was already ticked off even though most items had not been seen ie my insurance etc. I refused to sign until things had been checked in front of me. Then he wanted me to pay even though I had not seen any of the paperwork involved so I refused. I asked for the slip off the logbook he didn’t want to give it but eventually he did. All the time going and checking with his manager. I asked if the manager was the same as the day before he said no but why did I ask. I said as this man was very abrasive trying to sell us things we had already said no too. Eventually after saying no for a third time he said “I can see your bored so I will let you go “! He also kept laughing at inappropriate times. Then I asked for the service book at which the salesman said no we don’t do that anymore so I said no book no sale plus I want ALL the paperwork or no sale. He then went to check with his manager and the service manager and eventually put together a service book. I eventually paid and I asked for an invoice again he said we don’t normally do that so I insisted. He came back and reluctantly pasted me a piece of paper which I took his word for but when I got home it was headed order form not invoice. We were spent over an hour trying to get the paperwork etc completed because of his keep going off to check with his manager. I have bought many new vehicles in my life time and none were as amateur as this. Once we had paid he slid the keys across the desk and thanks very much and stood up and started to walk off he did not even when we had a test drive explain any of the controls etc which should be a standard procedure. Very poor. Also in the paperwork it says should be at least 100 miles of fuel in the tank and there was barely 60. Shame service just doesn’t seem to get any better.

I just had my forth car from Richmond Southampton.
Really happy with the service and customer care at the branch. Special thanks to Sinead McFarlane to help with choosing the right car for me.
Really quick and efficient service.
Thank you,
Agnes

very helpful great service nice showroom great staff