Our sales executive, Bhadur, really smoothed the whole process. He was friendly, very knowledgeable, encouraging but not pushy, and helped us to crystallise our decisions. He procured a car from anoth... See more
Company replied
Location
Switch locationHyundai Southampton, West Quay Road, SO15 1GY Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish the service was amazing, all my questions were answered, the car I got had a dent at the back and I was told that would be sorted by the time I pick it up and it was, honestly I’m... See more
Company replied
Our sells advisor, Bryn was simply amazing he went above and beyond and made buying a new car easy and a very happy experience and there was definitly no stress. He was friendly and explained everyth... See more
Company replied
Just picked up my wife's new car from Hyundai Southampton and I couldn't be more pleased with the service we received from our advisor, Bryn who made the whole experience painless and easy. He was kno... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Hyundai Southampton, West Quay Road, SO15 1GY, Southampton, Hampshire, United Kingdom
- 02380 639 844
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that our explanations were helpful and clear for you. Thank you for your positive feedback; we appreciate it!
Very knowledgeable and friendly
Very knowledgeable and friendly. Didn’t feel rushed and Sinead was happy to answer all questions.
April 15, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate your five-star rating! We're happy to hear that you found our team knowledgeable and friendly and that all your questions were answered.
Bhads thanks
Bhads, was very informative and answered all my questions.
April 4, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that our team member was helpful and thorough in addressing your inquiries. Thank you for your positive feedback!
Sinead
Sinead looked after me from point of purchase, right through to driving my new car off the forecourt, and then checking in on me afterwards. I’m so glad to have purchased through this branch.
March 11, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that your purchase experience was so positive, from start to finish. We appreciate your kind words and are so glad you're happy with your new car.
Sinead has been very helpful with my…
Sinead has been very helpful with my enquiry and she took her time to explain everything I needed to know. She has a very good customer relations. I am glad I met her. She is one of the best sale executives in Richmond Hyundai Southampton. Thank you for your service.
March 30, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate your positive feedback and 5-star rating! We're so glad to hear that you found your sales executive helpful and that she took the time to explain everything clearly. Thank you for acknowledging her excellent customer relations.
Amazing service.
I took my wife’s car in for its first service this morning. I was greeted by Lisa at the arranged time and she promptly attended to organising my booking. The work was confirmed, my keys taken and I was shown to the cafe area and treated to a delicious cup of coffee made by Dora, a cheery, helpful lady. The car was completed in the arranged time and returned to me having been washed. The whole experience was made as easy as possible. Lisa was friendly, helpful and very professional, a delight to deal with, confirming our decision to purchase my wife’s car from this dealership was a great idea. Thank you all for your service today and throughout our ownership of this vehicle.
March 25, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that the service experience for your wife's car was easy and enjoyable. It's great to know that our team made a positive impression and that you enjoyed the coffee. We appreciate your kind words and thank you for your continued trust.
If I could give 0 I would
If I could give 0 I would. Absolutely shocking & simply dangerous customer service, ignored complaint into the fact they failed to fix a fault that the RaC witnessed twice. They simply ‘reset’ the computer to remove diagnostic alert & said that was it fixed. Fault repeated & car deemed un-drivable by RAC. Stay well clear if you want a safe reliable car!
November 17, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Nix,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Very polite and helpful
Very polite and helpful. I well recommend Tara hitchcock if you trying to change or buy a new car.
March 18, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your wonderful review, Robert. We're thrilled to hear you had such a positive experience at Richmond MG Guildford. It's great to know Henry provided you with excellent service and patience, and we're glad Kelly's hot chocolate made your visit even better! We look forward to assisting you again in the future. Best regards from the entire team at Richmond MG Guildford.
Bhads was great!
Bhads was great, he helped me find the perfect car and made the process easier. He was informative, helpful and replied to all of my queries quickly. I would highly recommend Hyundai Richmond Southampton for buying a car .
March 18, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate you taking the time to leave us this fantastic five-star review! We're so glad that we made the car buying process easier for you and that you were happy with the service you received.
Friendly service from sales
Bryn and Deepak always make the experience enjoyable. They're personable and respectful.
March 17, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate your kind words! We are so glad that Bryn and Deepak made your experiences enjoyable with their respectful and personable approach.
Had a test drive with Bahadur
Had a test drive with Bahadur. He is really nice and helped with all the required information..
March 15, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Narasimharao, thank you for the fantastic five-star review! We're delighted to hear that Bahadur provided excellent assistance during your test drive and helped with all the information you needed. We look forward to welcoming you back to Richmond Hyundai Southampton in the future. Best regards!
Couldn’t fault Bhads and the team at…
Couldn’t fault Bhads and the team at Richmond. Bhads listened to our needs, was generous with his time and in the end proactively found us a car we’re very happy with. He even solved our transport issues to pick it up! Thanks for your help and especially to Bhads.
March 3, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate your wonderful feedback! We're so happy to hear that you were listened to and that we could find you a car that meets your needs. It's great we could resolve your transport issues.
Car not ready work not done not enough…
Car not ready work not done not enough communication
March 10, 2026
Reply from Richmond Motor Group - Hyundai Southampton
Hi Susan,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised. This is certainly not the level of service we aim to provide.
We would really like the opportunity to look into this further and address the issues you’ve mentioned. Please could you email us at customer.service@richmondmotorgroup.com with your full name, contact details, and vehicle registration so we can investigate?
Your feedback is important to us, and we appreciate the chance to make things right.
Kind regards,
Izzy
Theprocess of changing my car was easy…
The process of changing my car was easy and was in a timely manner. Service was great, and available to answer my questions on the phone and nothing was too much trouble. Thank you.
March 8, 2026
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate you sharing your feedback! We're happy the car changing process was easy and timely, and that our service met your needs. Thank you!
Reply from Richmond Motor Group - Hyundai Southampton
We're glad to hear that you had a positive experience. Thank you for your feedback; we appreciate it very much.
Lisa and Sam went above and beyond to…
Lisa and Sam went above and beyond to accommodate me and explain everything to me. Excellent service. Thank you.
February 20, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We are so happy to hear that you received excellent service and that our team members were helpful and accommodating. Thank you for your positive feedback!
Brilliant job 👍
I purchased a Hyundai Ioniq Electric from another dealer (SG Petch) and had issues with the car almost instantly namely the 3 way coolant valve and the front slam panel bolts being snapped. after booking into Richmond Hyundai Southampton they quickly identified the faults and repaired my vehicle in a timely manner, I dropped off the vehicle thursday and picked up monday afternoon.
Communication was brilliant all round, big thank you to Isabel from service and Lisa who was my service advisor for this period for being professional & understanding at all times and for keeping me updated on developments.
Had a small non-critical issue afterwards and Richmond Hyundai immediately offered to book the vehicle back in free of charge to be resolved.
I frequently asked for updates and all staff I dealt with were happy to answer any/all questions.
Would recommend to anybody who is considering visiting 👍
February 26, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Sam, thank you for your fantastic review and five-star rating! We are delighted to hear about your positive experience at Richmond Hyundai Southampton. It's great to know that Isabel and Lisa provided professional and understanding service while keeping you updated throughout. We’re pleased we could resolve the issues with your Hyundai Ioniq Electric to your satisfaction. Your recommendation means a lot to us, and we’re always here to assist with any future needs. Best regards, Richmond Hyundai Southampton.
Excellent service throughout the experience.
Easy to book appointment over the telephone, service reception team excellent in particular Sophia and Lisa Thomas.
Detailed free inspection with video record.
February 18, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Trevor, thank you for taking the time to leave us a five-star review! We are delighted to hear that you found it easy to book your appointment and were pleased with the excellent service provided by our reception team, especially Sophia and Lisa Thomas. We are glad you appreciated the detailed free inspection with the video record. Best regards, Richmond Hyundai Southampton.
Bought a car on Saturday at Hyndai…
Bought a car on Saturday at Hyndai Southampton. We spoke to Bhads and he was very professional throughout, made everything very easy and he was great to talk to. Any questions we had he answered brilliantly, highly recommend and the car is great so far!
February 21, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi William, Thank you for the wonderful review and five-star rating! We are delighted to hear about your positive experience at Richmond Hyundai Southampton. It's great to know Bhads provided professional and helpful service, making the process easy for you. We hope you enjoy your new car and look forward to welcoming you back in the future. Best regards, Richmond Hyundai Southampton.
Bhads was really friendly and helpful…
Bhads was really friendly and helpful from start to finish. Made everything easy and hassle free.
February 21, 2026
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your fantastic review, Lee. We're delighted to hear that Bhads provided you with friendly and helpful service, making the process smooth and hassle-free. Your kind words mean a lot to us, and we look forward to welcoming you back to Richmond Hyundai Southampton in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.