Our sales executive, Bhadur, really smoothed the whole process. He was friendly, very knowledgeable, encouraging but not pushy, and helped us to crystallise our decisions. He procured a car from anoth... See more
Company replied
Location
Switch locationHyundai Southampton, West Quay Road, SO15 1GY Southampton, Hampshire, GB
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See what reviewers are saying
From start to finish the service was amazing, all my questions were answered, the car I got had a dent at the back and I was told that would be sorted by the time I pick it up and it was, honestly I’m... See more
Company replied
Our sells advisor, Bryn was simply amazing he went above and beyond and made buying a new car easy and a very happy experience and there was definitly no stress. He was friendly and explained everyth... See more
Company replied
Just picked up my wife's new car from Hyundai Southampton and I couldn't be more pleased with the service we received from our advisor, Bryn who made the whole experience painless and easy. He was kno... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Hyundai Southampton, West Quay Road, SO15 1GY, Southampton, Hampshire, United Kingdom
- 02380 639 844
4.6
Excellent
1K reviews
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Staffs are friendly and very…
Staffs are friendly and very accommodating,especisllySinead
December 15, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Hi Francis, thank you for your wonderful review and five-star rating! We are thrilled to hear that you found our staff friendly and accommodating, especially Sinead. Your kind words mean a lot to us, and we look forward to welcoming you back to Richmond Hyundai Southampton in the future. Best regards!
Callum was really helpful
Callum was really helpful. Answered every question I had and was easily contactable.
December 15, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that Callum was helpful and easily contactable. We appreciate you taking the time to leave us this great feedback.
Great member of staff Bryn Kellaway
Great member of staff Bryn Kellaway. Time and commitment. Very caring and sharing sorting out policies, insurance and car details. Excellent service.
December 14, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your wonderful review, Nigel. We are delighted to hear about your positive experience at Richmond Hyundai Southampton. Bryn Kellaway will be thrilled to know their dedication and commitment made such an impression. We truly appreciate your kind words and look forward to welcoming you again in the future.
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your fantastic review, Mr Loup. We are delighted to hear that you found our customer service trustworthy. Your kind words mean a lot to us, and we look forward to welcoming you back in the future. Best regards, Richmond Hyundai Southampton.
Brilliant service found Bryn helpful
Brilliant service found Bryn helpful! Made the whole buying experience easy
December 10, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your wonderful review and five-star rating, Mr Read. We are delighted to hear that Bryn made your car-buying experience easy and enjoyable. Your kind words mean a lot to us, and we will be sure to pass on your feedback to Bryn. Best regards, Richmond Hyundai Southampton.
I was greeted politely by Bryn
I was greeted politely by Bryn, part of the sales team, he was informative, confident in his ability to answer all of my questions. I look forward to speaking with Bryn in the future.
December 12, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your wonderful review, Mr Kellaway. We are delighted to hear that Bryn provided you with such a polite and informative experience here at Richmond Hyundai Southampton. We will be sure to share your kind words with him, and we look forward to assisting you again in the future.
Great experience
I visited the showroom to look at what was available. I had a gentleman called Bryn, help me. He was very knowledgable and he wasn’t shy to answer any questions I had. I appreciate the advice and I look forward to my next visit. Thank you again
December 12, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your wonderful review, Layla. We're delighted to hear that Bryn provided you with such knowledgeable and helpful service during your visit to Richmond Hyundai Southampton. Your kind words are greatly appreciated, and we look forward to welcoming you back soon. Best regards, Richmond Hyundai Southampton.
Great customer service
I went into richmond group with lots of questions about a specific car as im looking to buy. I was greeted by a young man named Bryn. He was'nt pushy but clearly knew what he was talking about. He awnsered all my questions and put me at ease. He has great customer skills and is an asset to the company. I will definatley go back to Richmond and i will be asking for him when i go back to buy my car
December 12, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your wonderful review, Jane. We're delighted to hear that Bryn provided you with such excellent service and made you feel at ease during your visit to Richmond Hyundai Southampton. Your kind words about his customer skills and knowledge are greatly appreciated, and we will be sure to pass along your feedback to him. We look forward to welcoming you back when you're ready to purchase your car!
Well deserved 5 stars!
Great customer service and great professionalism by the sales executive Bryn. Answered all questions and was happy to help and provide all the information we needed. Highly recommend thanks again !
December 8, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that Bryn was helpful and professional! We appreciate you recommending our services and thank you for taking the time to leave us your feedback.
Fantastic service
Fantastic service, Bryn made everything quick and easy. Highly recommend Richmond Motor Group.
December 11, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that you had a quick and easy experience. We appreciate your recommendation and thank you for your feedback.
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate you taking the time to share your positive experience. We are happy to hear that the service was helpful to you.
Great buying experience
Very fluent purchase process from the beginning to completion, lead by sales officer Brin, who was very professional and accommodating, attentive to details and supportive in resolving any questions or issues. Thank you!
November 30, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Good afternoon, we're delighted to know you enjoyed your visit to the showroom so much! Thank you for your positive words!
A well presented and welcoming showroom
A productive visit to showroom. Bhadur was extremely helpful, professional . Would highly recommend the showroom and especially Bhadur.
November 26, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We're happy to hear that you found your visit productive and the service helpful. We appreciate your recommendation and thank you for your positive feedback.
New car purchase
Huge thanks to Callum and Deepak with the purchase of my first brand new car, both were very helpful and knowledgable and always went the extra mile. Would highly recommend.
November 25, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi James, thank you for your fantastic review and five-star rating! We're delighted to hear that Callum and Deepak made your experience of purchasing your first brand-new car so positive. We will be sure to pass along your kind words to them. Enjoy your new car, and thank you for recommending Richmond Hyundai Southampton!
Would give a 10 but it's not strictly…
Would give a 10 but it's not strictly come dancing, joking aside very comunitive and respectful sales staff
November 21, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Thank you for your review and the fantastic rating, Philip! We're thrilled to hear that you found our sales staff communicative and respectful. Your kind words mean a lot to us, and we’ll be sure to share them with the team. Best regards, Richmond Hyundai Southampton.
Callum was so helpful from the start
Callum was so helpful from the start, and we felt so at ease.
November 22, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Hi Charlotte, thank you for your wonderful review and five-star rating! We are delighted to hear that Callum provided such helpful service and made you feel at ease. We will be sure to pass on your kind words to him. Best regards, Richmond Hyundai Southampton.
Superb Service 5*
I don't tend to write many reviews as people tend to only moan never praise.
I have purchased here before and I'm now on my third car. The service that Thomson provided was over and above the norm. Very helpful throughout, nothing was too much trouble and he was very knowledgeable about the car and it's benefits. Would definitely recommend him to others as he's a credit to the company.
Thanks also to Deepak for his commitment.
Nice to know that the great team hasn't changed over the years. Always greeted with the warm friendly welcome and topped off with the same great service.
October 31, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
We appreciate you taking the time to leave such a positive review. We're happy to hear that you consistently receive great service from our team. It's wonderful to know that their helpfulness and knowledge made your car-buying experience so enjoyable. Thank you for your continued loyalty and recommendation!
Pricing inconsistency, a plan to rip customer off
There Is an inconsistency in their pricing for non standard repairs.
Last year, I decline to do my broken rear washer pipe that was price at £55 due to insufficient fund becausei had to fix my brake for over £500.
I wanted to fix it this today but the price had suddenly gone up to £234.46 which i seriously considered a rip off.
I am very dissatisfied and traumatised with this attitude 😒
November 18, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Fatai,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Richmond Hyundai Southampton
Very poor again the warning lights are…
Very poor again the warning lights are on Lowe tyre pressure fuel consumption poor 12 mpg oil consumption 1 ltr every 1000 miles EGR fault been in 3 times for repairs only done 12000 miles from new
Condescending manager service ,
Advise don’t buy
November 18, 2025
Unprompted review
Reply from Richmond Motor Group - Hyundai Southampton
Hi Andy,
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your recent experience.
We take allegations of poor service extremely seriously, as they do not reflect the high standards we set for ourselves across our group.
That said, we’re committed to resolving concerns constructively and would welcome the opportunity to discuss this further. Please contact our customer care team directly at customerservice@richmondmotorgroup.com, referencing your vehicle registration and service date.
We value all feedback and remain committed to ensuring every customer feels fairly treated and fully informed.
Kind regards,
Richmond Hyundai Southampton
Damaged vehicle and shocking service
Absolutely awful service from start to finish. Purchased a car 2 years old and had a few issues chasing and getting paperwork done as it was all last minute by the sales adviser. When the vehicle arrived there was significant damage that was not in the advert photos including a cracked windscreen, damage to the bumper with a large crack and deep scratch as well as scratches all diwn the wing, a horrible stain on the driver seat and pain damage on the door handle. I expected chips and scratches which there were but that's to be expected on a 2 year old car. The damage was not shown in the photo so I asked the garage for help. It took a week and had been ignored and had to get firm but they agreed to collect and repair. This then changed to offering money off then back to collection. I was dealing with the manager at this point and was told that thet were sorry that they didn't manage my expectations of a used vehicle. Not sorry that the car was not as described or had clearly been damaged since the photos were taken. After another week I was offered £500. I explained that this would not cover the work and not even the bumper. The manager then said it dies not need a new bumper even though the hyundai garage I sent photos to said they can't repair the deep scratch in the black gloss. The manager then said if I offered £750 would I keep it. I just wanted the work done not at my expense but this was not going to be possible. The car was rejected and collected. I was assured I would be refunded in full by the close of buisness today but it has not been done so I am now told the next 24 hours. There were so many issues from start to finish that I will be making an official complaint and hopefully they will be made to review their staff as I would never recommend you buy a vehicle from here.
October 28, 2025
Reply from Richmond Motor Group - Hyundai Southampton
Hi Alex,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and apologise for any inconvenience or frustration caused.
This is not the level of service we strive to provide, and we would like the opportunity to put things right. Please email us at customer.service@richmondmotorgroup.com with your contact number, address and car registration so we can investigate the issue thoroughly.
We appreciate your patience and hope to restore your confidence in us.
Kind regards,
Isabelle
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