Richmond Motor Group - Hyundai Southampton Reviews 

Car was not ready to.pick up at agreed date/time.
Issue with road tax was not picked up by admin, car had to be taxed at post office which meant returning the following day to collect car.
Due to this hold up.i had to cancel an appointment arranged for the day after original pick up date.

Thomson Barrett has been an absolute star from start to finish!

Had a great experience with Tom! We had a delay with the car but he handled it brilliantly!

Used this showroom to purchase a new car, couldn’t be happier the whole process was very easy and comfortable. Kept in phone contact and kept us updated with each process. Our sales person was Ibrahim and he was polite, professional and very helpful. Would definitely recommend the garage, but if the other sales people are as good ibrahim then your in for a pleasant experience.

Knowledgeable, helpful, felt secure in our purchase

I am super glad I bought my car through Richmond. It’s been over a year now and I’m still loving my experience. Bhads (Bhadur S) was super helpful and explained all the relevant details to me as a first time buyer who knew “bare minimum” about cars. And the service plan was a great decision. So a massive thank you 🥳

Good rep easy to talk to very helpful did not push explained difference of car done everything I wanted

Bryn worked very hard to find a vehicle at the price I wanted to pay. Sadly, it didn't work out (through no fault of his nor the company).
If you're looking for a car you could do a lot worse than speaking to Bryn at Richmond.
I'll definitely contact him when I'm next looking. Strongly recommended.

Really unhappy with the service and this isn’t the first time not accepting responsibility and not replying to my complaint so far not the feedback on their questionnaire despite saying someone would be in touch

Car was late to pick up but the management team were very good in communicating this and later in the day I collected the car, this is the third car i have had with you guys so very happy overall

From the moment I walked into Richmond Southampton Bryn was personable and professional. On my initial visit to test drive a Tucson Bryn ensured I was well informed but without the pushy ‘sales man’ approach. He left me feeling a valued customer despite me still being unsure of my decision. Bryn called me mid week to ask how I felt things went and if he can help further. I asked him to call me in a week as I was aiming to try another similar vehicle at the weekend. Well, there was no comparison! So I went straight back to Richmond and was greeted by Bryns colleagues as he was on a day off. They were equally as accommodating and helpful, at no point did I feel pressured (like other dealerships I’d visited) and the whole experience was pleasant and personable.
I finished the day with a purchase of a 2024 Tucson!
Returning to complete the sale with Bryn was a pleasure. Highly recommended!

Bryn was excellent, he outlined everything for the car sale that you could possibly want or imagine. He is very accommodating patient and an excellent salesman. Very impressed, thank you.

What an outstanding experience I had with Charlie Bishop, the dealer principal at Richmond Hyundai Portsmouth.
While a recent car purchase initially went awry at Richmond Hyundai Southampton due to some unintentional misinformation, Charlie himself stepped in and completely turned the situation around.
He demonstrated exceptional customer service, making me feel genuinely listened to and understood.
It's rare to encounter someone in his position who takes such personal responsibility, but Charlie not only acknowledged the problems I experienced, but actively worked to resolve them to a resolution, which speaks volumes about his commitment to customer satisfaction.
Thanks to Charlie's direct involvement and unwavering dedication, I went away happy despite the initial snag.
His professionalism and integrity are truly commendable, and I wouldn't hesitate to recommend him and his dealership, knowing that customer care is clearly a top priority.

Martin Shaw what a pleasure it has been with you looking after me and helping me get the right car for me.
I am so happy with my new electric kona.
It a beautiful car with everything i needed anyone else on motability if you want an Hyundai in Southampton go to this fabulous guy who makes you feel comfortable and keeps you updated at every opportunity so I say thank you Mr Martin Shaw 🩵🩵🩵🩵🩵🩵🩵

Great service and a great selection of new and used cars. Had my new car in less than a week.

Employees were all polite, helpful, friendly, knowledgeable and not pushy.
Showroom was clean and tidy

Liaising with Callum Upton, I was able to purchase a car replacement vehicle with ease. His service was excellent.

I have been attending hyundai with my mother in law while shes been getting her new car sorted with motility. Martin Shaw is a absolute super star! He looked after us and made sure we was super happy! What a brilliant gentleman! Definitely recommend speaking to Martin or Dean the manager theyre both lovely and a amazing help! Martin also gave us a Free Trolley Coin!!!

Went in to check out a vehicle size at Richmond in Southampton last weekend, I now have a very nice shiny new car outside the house. Ibrahim the young sales guy was very friendly, polite and a credit to himself and the dealership. We discussed all the different purchase options, but he was happy with my suggested options without being pushy for what may have been better for him. Professional service, I believe he’s quite new, but doing well his manager did speak to us last week too and was very helpful. Happy with the deal we agreed, he was very positive to let Ibrahim close the deal and do the handover today . Oh the car is very nice too.