I recently purchased a car and had the pleasure of dealing with a young salesman Dylan who had only been with the company for one month. Despite being new, his knowledge was impressive. If there was e... See more
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Location
Switch locationMG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
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Marius Mockus the sales person was not at all pushy, he gave me good advise when deciding how to pay for the vehicle. He helped me with the paperwork regarding transfer of ownership and taxation. H... See more
Company replied
We had a very warm welcome by a polite sales person called Marius Mockus who was not over powering and dealt with my son new motorbility vehicle and explained everything to my son about his new car .... See more
Company replied
Kelly was very good but the overall experience could have been better. Failures with the email system resulted in essential information (eg new car reg number etc) not getting to me. Kelly picked me u... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom
- 01483 668 303
4.8
Excellent
359 reviews
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Charlie was very helpful
Charlie was very helpful, friendly and the whole process was hassle free. Would recommend.
January 27, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your kind review and five-star rating, Charlotte. We are delighted to hear that Charlie provided helpful and friendly service, making the process hassle-free for you. We truly appreciate your recommendation and look forward to welcoming you back to Richmond MG Guildford in the future.
Marius was fantastic in helping us purchase our car
Marius Mockus was fantastic throughout the entire process of purchasing our new MG. He guided us through every step with clarity and professionalism, was always available to answer questions, and never left us waiting long for a response. His communication and support made the whole experience smooth and stress-free. Highly recommended.
November 19, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that your car-buying experience was smooth and stress-free. We appreciate your kind words regarding the clarity, professionalism, and support you received. Thank you for your recommendation!
Reply from Richmond Motor Group - MG Guildford
Hi Charles, thank you for your five-star review! We’re delighted to hear you were pleased with the service at Richmond MG Guildford. Your kind words are greatly appreciated. Best regards, Richmond MG Guildford.
Great experience
From my initial inquiry to getting the car, communication was quite good. I had worries about buying a used car with my budget as I had read horror stories about after sale nightmares. Marius in particular was very helpful, patient with my queries and polite. Couldn't have asked for a better representative as he found me a deal within my budget and in a short space of time. Other members of the team were always willing to assist if he was off duty. I have only had the car for a few weeks and so far I don't have complaints. As they are an approved dealership, I feel I am in good hands if ever there is an issue based on my current experience. Thank you Marius and the team! Highly recommend.
January 25, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your glowing review and five-star rating, Olere. We are thrilled to hear about your positive experience with Marius and the rest of the team at Richmond MG Guildford. Your kind words about the assistance, patience, and professionalism you received mean a lot to us. We're delighted that you are happy with your new car and feel confident in choosing us as your approved dealership. If you ever need any assistance in the future, we’ll be more than happy to help. Thank you for your recommendation!
Marius gave fist class service
Marius gave fist class service keeping me updated throughout the purchase.
January 21, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your fantastic review, Alex. We are delighted to hear that Marius provided first-class service and kept you well-informed throughout your purchase. We will be sure to pass on your kind words to him. Best regards, Richmond MG Guildford.
Marius was great!
Marius was great at helping me find the perfect car, not at all pushy like previous car sellers I've dealt with and when the car I wanted wasn't available he sourced a car that was even better than the one I had previously seen. All transactions were smooth and I came away very happy with my new car - thank you again!
October 21, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review and five-star rating, Anna. We're thrilled to hear that Marius provided you with such a positive experience at Richmond MG Guildford. It's great to know he was able to help you find the perfect car and ensure a smooth transaction. We hope you enjoy your new car and look forward to welcoming you back in the future. Best regards, Richmond MG Guildford.
Amazing customer service
Marius was amazing from the initial time we walked into the showroom until we drove off with our new car. This is our second purchase from this dealership with Marius and I wouldn't hesitate to go back to him when its time to change the car again
January 24, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Natalie. We are delighted to hear that Marius provided you with such excellent service once again at Richmond MG Guildford. Your loyalty and kind words mean a lot to us, and we look forward to welcoming you back when it’s time for your next car.
Excellent dealer experience.
Spur of the moment decided to look at the MG brand , so had an appointment with Marius to test drive the Hs Trophy .i was very impressed with the car and placed an order for the White with Tan interior . Car is excellent , so was Marius very helpful and informative and pleasant . Have recommended Marius and Richmond motors to my friends
December 12, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your fantastic review and five-star rating, Leslie. We're delighted to hear that you were impressed with the MG HS Trophy and that Marius provided such helpful, informative, and pleasant service. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope you enjoy your new car and look forward to welcoming you and your friends to Richmond MG Guildford in the future!
MG4 EV
Would like to say that Charlie made the whole process of buying a new car very easy and great explanation of how all works when we picked car up.
January 18, 2026
Reply from Richmond Motor Group - MG Guildford
Hi Dani, thank you for your fantastic review and five-star rating! We're delighted to hear that Charlie made the process of buying your new car so easy and provided clear explanations during collection. We will be sure to pass on your kind words to him. Best regards, Richmond MG Guildford.
Exceptional service and support from…
Exceptional service and support from Kelly. It was excellent experience dealing with her
January 16, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your review and five-star rating, Ahmed. We're delighted to hear about your excellent experience with Kelly. Your kind words will certainly be shared with her. Best regards, Richmond MG Guildford.
Brilliant Customer Service
Following on from my initial call to MG Richmond on the 29th December 2025. The service I have received to get the damaged repaired to my car has been exceptional. Dave White from MG's base in Hampshire in particular has been a star. To the point where he came to my house on a Sunday morning to complete the work required. The attention to detail, to levels of communication shows this company really care's about their customers and the level of service they are striving to deliver. I was very impressed when I purchased my MG through them 18 months ago. But after the last 10 days, they have exceed that and more. Many thanks.
January 11, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your glowing review, Mrs Baker. We are thrilled to hear about your exceptional experience with Richmond MG Guildford. It’s wonderful to know that Dave White went above and beyond, even taking the time to assist you on a Sunday morning. We truly value your kind words about our attention to detail, communication, and dedication to customer service. It’s fantastic to hear that your experience with us has exceeded your expectations. We appreciate your continued support and look forward to assisting you again in the future. Best regards, Richmond MG Guildford.
Great experience!
A massive shout out to Kelly for helping me find the right car. She has been very kind, helpful and caring towards me and has shown the upmost professionalism every time I’ve been here. She’s lovely and approachable and calmly explains everything I was unsure about. Shes a great salesperson, going above and beyond - truly pleased with my experience because of her. Thank you Kelly! :D x
January 6, 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Natasha. We are thrilled to hear about your positive experience at Richmond MG Guildford. Kelly will be delighted to know that her kindness, professionalism, and dedication made such a difference for you. We truly appreciate your kind words and look forward to welcoming you again in the future. Enjoy your new car!
A very positive experience
A very positive experience. Charlie at Richmond MG Guildford provided outstanding service.
December 20, 2025
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Helen. We are thrilled to hear that you had such a positive experience at Richmond MG Guildford. Your kind words about Charlie's outstanding service will certainly be passed along. Best regards, Richmond MG Guildford.
Had a great purchasing experience with…
Had a great purchasing experience with MG Richmond Guildford and Henry in particular. Thank them once again.
December 15, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Kursat, thank you for your wonderful review and five-star rating! We are delighted to hear about your great purchasing experience with Richmond MG Guildford and Henry. We will be sure to pass on your kind words to him. Best regards, Richmond MG Guildford.
Good and bad.
The sales service was good but a bit rushed, don’t always believe what you are told as we have had issues with the used vehicle we bought that should have been picked up prior to us taking ownership. The after sales service has been good and very helpful, but then we have only had the vehicle under a week.
December 14, 2025
Reply from Richmond Motor Group - MG Guildford
Hi Carol,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Mr Charlie Swayne & Mr Marius
This is Santhosh, an existing happy customer of Mg Hs Exclusive and now new to the Brand New ZS Hybrid plus - Can’t appreciate enough for the efficiency Mr Marius and Mr Charlie Swayne got. Kudos to both and his excellent team in getting the deal done right from the scratch to the possession. It’s a Wow experience! Kudos Marius.. and Bravo Charlie.!!! I am so glad you guys made my decision process made it easier. Keep up the great work and wish you good luck.!!
December 10, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Bobby, thank you for taking the time to leave such an enthusiastic review! We're thrilled to hear about your positive experience at Richmond MG Guildford and your satisfaction with your new ZS Hybrid Plus. Marius, Charlie Swayne, and the team will be delighted to hear your kind words. We hope you enjoy many happy miles in your new car. Best regards, Richmond MG Guildford.
Kelly was extremely helpful and calm…
Kelly was extremely helpful and calm even if was very busy
December 10, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your five-star review, Ted. We are thrilled to hear that Kelly provided you with such helpful and calm service, even during a busy time. We will be sure to pass along your kind words to her. Best regards, Richmond MG Guildford.
Great service and love my new car
Great service and love my new car. Charlie is sales was great.
December 4, 2025
Reply from Richmond Motor Group - MG Guildford
We're so glad you had a great experience and are happy with your new car! Thank you for letting us know about your sales experience.
Kelly Fsith was brilliant
Kelly Fsith was brilliant! We list our dad snd she even had a sympathy card waiting for us when we came to collect our new car. Her customer service was exemplary.
December 3, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Sally, thank you so much for taking the time to leave this lovely comment for Kelly.
James was very helpful from start to…
James was very helpful from start to finish. Would recommend.
November 26, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your kind review, Kevin. We're delighted to hear that James provided such helpful service throughout your experience. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
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