Richmond Motor Group - MG Portsmouth Reviews 

522
TrustScore 4.5 out of 5

4.6

MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the start to the end great experience. We only went to look around without thought to buy new car. Ended up buying new one. Daniel was extremely helpful and made everything feel understandable an... See more

Company replied

Rated 5 out of 5 stars

I was looking for a second hand Suzuki Swift (they are fabulous little cars!), with an idea of what I was prepared to pay. Jag found me the car I wanted at a price I could afford. He didn't try to... See more

Company replied

Rated 5 out of 5 stars

We had thr best experience buy our mg from Richmond motor group portsmouth, sandeep our salesman was so warm a d friendly when we arrived and made us feel at ease. When my wife and I arrived at thw s... See more

Company replied

Rated 5 out of 5 stars

Daniel Tate was very helpful from first visit, explained whole process clearly. Very polite and friendly throughout. Made whole thing stress free by keeping us informed every step.Dan came across as a... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom

  • 02392 288 260

4.6

Excellent

TrustScore 4.5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(522)

1,660 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and efficient in all…

Very helpful and efficient in all aspects of the sale

May 21, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Glyn. We're happy to hear that our assistance was helpful and efficient. Thank you for your positive feedback! Many thanks, Laurence.

Rated 5 out of 5 stars

Absoutly amazing experience at mg…

Absoutly amazing experience at mg richmond motor in farlington. From.the moment we arrived to me leaving with my car.
Josh mason couldn't of done more for me, an amazing sales man. A very smooth transition. All staff from reception, cafe staff , sales and management were all polite and friendly.
Would highly recommend.

May 21, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Tracy. We're happy to hear you had such an amazing experience. It's great to know that our team provided a smooth transition and that you found everyone polite and friendly. We appreciate your recommendation! Many thanks, Laurence.

Rated 5 out of 5 stars

M G Richmond

Sundeep
was very helpful in looking after us and with several options available the Richmond group carry on looking out for our motor needs

May 21, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Phillip. We're glad you found our service helpful and appreciate that we could provide you with several options. We'll continue to look out for your motor needs. Thank you for your feedback. Many thanks, Laurence.

Rated 5 out of 5 stars

Amazing customer service from Josh…

Amazing customer service from Josh mason
He understood exactly what I needed and wanted
Got the car I wanted thanks to him

May 20, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning Nicola.

We appreciate your positive feedback and 5-star rating! We're so glad to hear that you received amazing customer service and we could help you find the perfect car.

Kind regards
Mae

Rated 5 out of 5 stars

josh is great with customers

josh is great with customers, very polite and helpful

May 20, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning

We're happy to hear about your positive experience with our team. We appreciate your feedback and are always here to help.

Kind regards
Mae

Rated 5 out of 5 stars

Thank you Josh!

Josh was so helpful and made my experience really good!

May 20, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning,

We're happy to hear that your experience was really good! Thanks for your positive feedback.

Kind regards
Mae

Rated 5 out of 5 stars

Perry was very helpful with getting me…

Perry was very helpful with getting me sorted with my new car. As this was my first time buying a new car, Perry was very understanding and patient and helped me get the whole process done swiftly and correctly.

May 18, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning Cam,

We're thrilled to hear about your positive experience with Perry. It's wonderful to know that he was able to make your first car buying experience smooth and enjoyable. We strive to provide excellent customer service, and we're glad Perry was able to meet your needs.

Kind regards
Mae

Rated 5 out of 5 stars

MG5S Electric Vehicle Purchase

Sundeep Valand Sales exec was excellent and very helpful. Service was amazing

May 16, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning,

Thank you for your kind words! We're thrilled to hear you had such a positive experience. We appreciate your feedback and will be sure to share it with our team.

Kind regards
Mae

Rated 5 out of 5 stars

We had Josh dealing with our new…

We had Josh dealing with our new Motabilty car - Very clear and good at explaining the process. Very friendly and approachable, made the experience more exciting, and very happy with the outcome.

May 11, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Goof afternoon Sophie, thank you for your kind words about your experience with Josh. We're thrilled to hear that he made the process of getting your new Motabilty car clear, exciting, and enjoyable. We appreciate your feedback and will share it with Josh. Kind regards, Cameron

Rated 5 out of 5 stars

Perry Ingles was great highly recommend…

Perry Ingles was great highly recommend him

May 10, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Josh, we're so glad to hear you had a positive experience. We appreciate your kind words about Perry. Kind regards, Cameron

Rated 5 out of 5 stars

Professional staff…

Professional staff and explained everything when purchasing the car. Perry was very calm and approachable and answered the questions well.
Definitely recommend MG/ Richmond for services.

May 2, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Sarah, thank you for your kind words and 5-star rating! We're delighted to hear about your positive experience purchasing your car. We strive to provide exceptional customer service and we're thrilled you found the process so smooth. We appreciate your recommendation and hope you enjoy your new car. Kind regards, Cameron

Rated 5 out of 5 stars

Josh was Very helpful and professional

Josh was Very helpful and professional

April 30, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Ian, we appreciate your kind words about Josh. We are glad to hear that you had a positive experience. Kind regards, Cameron

Rated 5 out of 5 stars

Sunny was unbelievable professional

Sunny was unbelievable professional, friendly and extremely helpful. This is our first time purchasing from MG and we can highly recommend the team. All staff were great, especially Sunny as he went above and beyond to explain every detail to us. Thank you so much Sunny and all at MG ⭐️

April 30, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Natasha. We appreciate your kind words and are thrilled to hear about your positive experience with our team. It's wonderful to know that Sunny made your first purchase with us a great one. We strive to provide exceptional customer service and are delighted that Sunny's dedication and expertise made your experience so positive. Thank you for your recommendation. Many thanks, Laurence.

Rated 5 out of 5 stars

We have been dealing with Josh Mason…

We have been dealing with Josh Mason trading our current MG in and he has been brilliant. Helped us find a new car that I am much happier with so I can now stop giving my husband grief lol!Thank you so much :) x

April 30, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Hollie. We are thrilled to hear about your positive experience with Josh Mason. It's wonderful that he was able to help you find a new car that you're happy with. We appreciate your kind words and are glad that Josh was able to make the process enjoyable for you. Many thanks, Laurence.

Rated 5 out of 5 stars

Michael Faulkner was very friendly

Michael Faulkner was very friendly, helpful and informative. The Transaction went smoothly and I am very happy with the vehicle.

April 18, 2025
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Diane, we're thrilled to hear about your positive experience! It's wonderful to know that you were well taken care of and happy with your purchase. Thank you for sharing your feedback. Kind regards, Cameron

Rated 5 out of 5 stars

Excellent company to buy a car from …

Excellent company to buy a car from Very informative and professional. Everything explained in full..Perry Ingles was great, very helpful and made everything a great experience. Would thoroughly recommend.

April 18, 2025
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Sally, we are thrilled to hear about your positive experience! It's wonderful to know that you found our team informative, professional, and helpful. We take pride in providing our customers with a smooth and enjoyable car-buying experience. We're delighted that Perry Ingles made your visit so positive. We'll be sure to share your kind words with him. Thank you for choosing us and for your recommendation. Kind regards, Cameron

Rated 5 out of 5 stars

Very nice guys

Very nice guys, friendly, and helpful.
Sundeep valand, took good care of us

Listened to what we wanted to do, and treated us respectfully.

April 18, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon James, we're so glad to hear you had a positive experience! We strive to provide excellent customer service and it's wonderful to know that Sundeep went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the team. Kind regards, Cameron

Rated 5 out of 5 stars

Very good service from josh from start…

Very good service from josh from start to finish he went above and beyond to get my new car to me!

April 18, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Claire, thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate you taking the time to share your feedback. We hope you enjoy your new car. Kind regards, Cameron

Rated 5 out of 5 stars

Sundeep at the motorbilty department…

Sundeep at the motorbilty department was very informative and very helpful ,he is a great team member of the mg group and I’d be happy to deal with again .

April 16, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

We're delighted to hear about your positive experience with Sundeep. It's wonderful to know that he provided you with informative and helpful service. We appreciate your kind words and are glad you had a great experience.

Rated 5 out of 5 stars

Great experience!

Josh was a delight to deal with! Helped me in every way possible and really went the extra mile, will be back!

April 5, 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Louis. We are so happy to hear you had a positive experience with Josh. We strive to provide excellent customer service and appreciate your feedback. We are glad you found Josh helpful and we look forward to seeing you again soon. Many thanks, Laurence.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look