Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... See more
Company replied
Location
Switch locationRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
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See what reviewers are saying
The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... See more
Company replied
We recently bought a Škoda Fabia from the Botley branch and had great service from Mark who gave us plenty of time and information about 2 cars we were interested in. The whole process even to the del... See more
Company replied
Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incr... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, United Kingdom
- 02380 724 274
4.5
Excellent
728 reviews
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Brilliant customer service
Brilliant customer service, been kept informed all the way through the process.
Thanks Elise Crowley
November 27, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hello, Matt. I'm very happy to hear that Elise kept you up to date throughout your car-buying process and you found the service 5-stars! On behalf of the team at MG, I wish you many happy adventures in your new motor. Thanks! Summer 😊
Good customer service
All my questions were answered promptly by Luke Green, no confusion, overall experience was good
November 27, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi, Alex. Thank you for your feedback. I'm pleased that you had a good experience with Luke and will be sure to pass on the kind words.
Fantastic communication throughout the…
Fantastic communication throughout the process and great patter.
November 27, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi, Danielle. Thank you for your 5-star review, I'm glad you had a great experience. 😊
Elise guided us thoroughly through all…
Elise guided us thoroughly through all proceedings making everything transparent. A pleasure to deal with
November 21, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hello, Neil. It's great to know that you had an excellent car-buying experience with Elise. Thank you for taking the time to feedback, we really appreciate it!
Jagdeep made the process simple and was…
Jagdeep made the process simple and was really helpful
Kept us informed and made us feel valued
Hope to go back in the new year to upgrade another car
November 20, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi, Sal. Thank you for your kind words and comments, Jagdeep will be very pleased that you were impressed with the service provided and on behalf of the team, we wish you all the best with your new motor and look forward to seeing you again in the new year!
Luke Green at Richmond MG was really…
Luke Green at Richmond MG was really helpful and choose the right vehicle for me and my family! Beautiful car and great service, thanks Luke!
November 20, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Amanda. Thank you for the fantastic review! We're thrilled to hear that you had a great experience and that Luke was able to find the perfect vehicle for you and your family. We appreciate your kind words and look forward to assisting you in the future. Many thanks, Laurence.
CAUTION - DO NOT BUY AN MG FROM THESE PEOPLE
Took my MG ZS EV to RMG Botley today for a service and MOT. Also asked them to sort out the reversing camera whose image is very distorted and practically useless. Further both the forward and reversing cameras are useless in the dark. Have been told 'they're all like it' and nothing they can do (or rather nothing they want to do)
One of the reasons I bought this car was the 7 year warranty and peace of mind. Believe me it's not worth the paper it's written on - I have been shown the exclusions which take up two sides of A4 and covers much more than 'fair wear & tear'.
All in all a terrible product and even worse customer service.
I wouldn't buy another Chinese MG if you paid me too and certainly not from Richmond Motor Grou
November 20, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Dear customer. I'm very sorry that your experience with our aftersales department at MG Southampton has left you feeling this way. We strive to provide our customers with the best service so I apologise that you didn't find the staff helpful on this occasion. I would like to investigate the matter further so ask that you email customerservice@richmondmotorgroup.com with your full name, address and vehicle reg so that we're able to locate you on our system and contact you regarding your feedback. Kind regards.
Elise was excellent
Elise was excellent
Very kind and helpful, very welcoming and kept me up to date
Very glad to have had her!
November 20, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Callum. We're so happy to hear you had such a positive experience. We appreciate your kind words about Elise and her dedication to providing excellent service. Many thanks, Laurence.
Pouncing Salesman
I visited Richmond Motor Group Southampton yesterday with a view to buying a car. It has two dealerships on site, Skoda and MG. I parked in one of a number of vacant parking spaces in front of the MG site. The sales/showroom area appeared empty save for one male person who came to my car and asked if I was going to be long, “not sure” I replied; “you can’t park here”; there was nothing to indicate it was anything other than a vacant parking slot of several; “oh, who can park here?” I asked; “us” he said and disappeared! I took myself, my car with Blue Badge and my custom elsewhere.
November 19, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon, Mr. Kelly. I'm very sorry to read that this altercation with our member of staff left you feeling this way. We pride ourselves on our customer service so I'd like to apologise that we fell short on this occasion. I've sent this across to the relevant team to look into the matter further. To help us with our investigation I also ask that you email all relevant information to customerservice@richmondmotorgroup.com. Thank you.
Highly recommend!
Great from start to finish, I originally came up just to get some information as I had become eligible for a motorbility car. Ended up doing a test drive and fell in love with the car. From there the process was so simple and easy. Jag kept me updated and made the handover easy. Happy to awnser any questions too. Highly recommend!
November 19, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning, Laura. Thank you for taking the time to leave feedback regarding your recent car-buying experience with Jag, he will be over the moon with your 5-star review and recommendation! I'm pleased you were impressed with the service you received and wish you all the best with your new car! 😊
Buying a MG4
Elise has done a great job of telling me about products available. I’m really happy with the service I have received.
November 18, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi, Colin. Thank you for your 5-star review, we're pleased you had a great service with Elsie and appreciate your feedback! 😊
Good friendly honest service
Good friendly honest service. Polite and courteous at all times. Luke was very helpful throughout the process
November 17, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Andy, thank you so much for taking the time to leave this review! We truly appreciate your kind feedback and look forward to the opportunity to earn your 5 stars in the future.
Himat was extremely helpful and…
Himat was extremely helpful and couldn’t do enough to help.
November 15, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Dear Carol, we're so glad to hear that you had a positive experience. We appreciate your kind words about Himat and hope to see you again at Richmond MG Southampton!
Never been one for going to a main…
Never been one for going to a main dealer went to Richmond found the car we wanted at a good price no pushy salesman straight forward from start to finish
November 11, 2024
Reply from Richmond Motor Group - MG Southampton
Hi Mark, we're pleased you had a great car-buying experience at Richmond MG in Southampton! We hope you're enjoying your new car!
Excellent service
Very happy with the service received from beginning to end of purchasing my new car. Luke has been great keeping my updated and helping with any queries I had.
November 9, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning, Michael. I'm very glad to hear that you were pleased with the service you received from Luke during your car-buying experience. He will be very happy with your feedback. On behalf of Luke and the team, we wish you many happy miles in your new car! Thanks, Summer 😊
Jagdeep bhakar easy to deal with from…
Jagdeep bhakar easy to deal with from start to finish a good all round experience as this is the first time we have brought a car from a main dealer.
November 8, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning, Tracy. Thank you for taking the time to feedback, I'm very happy to read that Jags provided you with a 5-star experience and hopefully see you again in the future!
Excellent service
Excellent service, from the moment we first walked into the dealership, we felt comfortable. We were given time to browse, no salesperson jumping on you or being pushy. Jag and Andreea were helpful and very knowledgeable. Jag kept us in the loop at all times, for once, purchasing our new vehicle was a great experience. Well done Jag
November 2, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hello, Paul. It's great to know that Jag and Andreea were super helpful when browsing for a new car and you had a 5-star car-buying experience. On behalf of the team, we thank you for taking the time to feedback - it's greatly appreciated! Have a good day 😊
Exceptional dealership
Exceptional dealership, very friendly service, never pushing you, very knowledgeable which hives confidence in purchasing a car from them, would definitely recommend them
October 26, 2024
Reply from Richmond Motor Group - MG Southampton
Hello, Kevin! Thank you for your 5-star review and recommendation, it's great to hear that you had an excellent experience with the team! Kind regards, Summer 😊
Just a quick thank you to all staff at…
Just a quick thank you to all staff at Richmond Southampton and in particular Shahin Ali, for the assistance, information and curtesy, I have experience in my latest purchase of my new Tucson.
Really happy regards Brian
October 31, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your fantastic 5-star review and your kind words about Shahin. It's very much appreciated, Brian!
We had a fantastic experience with Ben…
We had a fantastic experience with Ben at MG Southampton. He was knowledgeable, took the time to talk us through the car we were looking at and provided us with regular updates on its preparation for test drive and collection. He wasn't your typical pushy salesperson
September 26, 2024
Reply from Richmond Motor Group - MG Southampton
We are delighted to read your 5-star review and to know that you had a great car-buying experience with Ben at Richmond MG Southampton.
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