Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... See more
Company replied
Location
Switch locationRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
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The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... See more
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We recently bought a Škoda Fabia from the Botley branch and had great service from Mark who gave us plenty of time and information about 2 cars we were interested in. The whole process even to the del... See more
Company replied
Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incr... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, United Kingdom
- 02380 724 274
4.5
Excellent
728 reviews
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Worst experience ever, no product knowledge and missselling
To say its the worst experience Ive ever had looking to buy a car would be a understatement. Inexperienced sales people and no idea of the products they sell. Topped with almost misselling a car.
We were looking to purchase a MG4, and following research we spotted a deal online a Richmond. My partner spoke to a salesmen told him what we were after and our budget and he indicated they could do something to help.
We travelled down and test drove the MG4 all well. Then came the issues and problems. Firstly the deal on the website wasnt valid anymore, why was it still on the website as this is total misselling.
The deal listed origonally as £259 PM and £259 Deposit for 6K miles was now £290 and £290 for 6K miles. We then asked a price for 10K miles. After much faffing around a speaking to.his manager, almost 15 minutes later the offer came back at £470 P/M and £470 deposit. £200 more a month than the 6K miles and way outside the budget my parnter made clear we had.
More faffing and 4/5 negoiations later, the price miraculously dropped to £370 P/M, still well outside the price range we discussed origonally. However what if this was a old lady, theyd be totally taking advantage of them.
We left the garage and thought nothing of it. During the course of the day the garage called us 5/6 more times offering deals. Clearly desperate for sales they offered old cars, increased the deposit to make monthly figures lower and dropping spec. Almost bordering on harrasing that day. We left it as none of these deals imrpoved the price.
Despite on our first interaction my partner mentioning she was in the NHS the salemen failed to mention MG offer a Affinity Scheme, offering discount on new cars. Another garage instead told us about this a few days later.
Despite the above, we wanted to purchase from a local garage and gave them a second chance. Taking this information to them. We sent over screenshots of some Affinity deals at other garages and after initally not being able to match the deal, by magic they were able to do a deal.
A cancelled order meant they were able to offer us a car within our price range per month after speaking to his manager. Fantastic lets do a deal.
We had a few questions we wanted clarifying first, simple questions such as service plans and car mats. The salesmen seemed to have no idea and took 2 days to reply and a few nudges, after constantly needing to speak to his manager.
Whilst waiting for these answers, we were made aware by Eden MG and Waylands MG that Richmonds offer might be too good to be true and the APR rate they included on the deal was only for high deposit customers.
Skeptical this was sales talk from other garages, we asked the salesmen at Richmond to confirm the APR listed was correct. Twice he confirmed this was. Great news lets pay the deposit.
However 30 minutes later we recieved a phone call back to let us know that the other garages were indeed correct and that we couldnt have that rate.
If we hadnt asked the question at which point during the sales process would this have been mentioned. After we paid a deposit, as the finance application happened or a few months down the line.
We asked to speak to a manager but were told no one was avalible and but that someone would call us back the next morning. Well guess what no-one called back. Was it embarrsement or I cant be arsed. Reading other reviews this doesnt seem to be a one off.
On top of this the product knowledge of the salesmen was awful. I know more from research online and its not my job.
Even if a amazing offer were to come up in the future I would never purchase from this company and will be ensuring all my friends, family and clients at work are aware of this.
In a customer facing job, customer service always come first and they lack any of this.
I will be contacting MG and the motor ombisman to make sure no other customers are missold in the future
January 4, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Sam. Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We aim to provide the best customer service possible, and it’s clear that we fell short during your visit.
I understand your frustration, especially regarding the pricing discrepancies, communication delays, and lack of product knowledge. This is not the experience we want for any of our customers, and I apologise for the confusion and inconvenience caused. Our team should have provided clear and accurate information from the start, and we certainly should have been more proactive in answering your questions.
It’s also concerning to hear that you felt you were misled about the financing terms, and I can assure you that’s never our intention. I understand how frustrating it must have been to feel like you were not being given the proper answers or attention, and we will be looking into this matter internally to ensure that our staff is fully trained and equipped to provide better service in the future.
We also appreciate your feedback regarding the follow-up calls. We strive to stay in touch with our customers, but I’m sorry to hear that our communication didn’t meet your expectations. I will ensure that your concerns about this are addressed so we can improve the experience for others.
Your comments are invaluable, and we will use them to help us grow and do better in the future. If you'd like to discuss this further, I’d be more than happy to personally speak with you to address any outstanding issues. I understand you’re understandably upset, but I genuinely hope we can turn your opinion around.
If you’d like to discuss this further, please contact us at customerservice@richmondmotorgroup.com. We’d like the opportunity to restore your confidence in us.
Thank you again for sharing your experience, and I wish you all the best in finding the perfect car.
Kind regards, Laurence
I found Jag to be more than helpful in…
I found Jag to be more than helpful in the process of ordering my car through to deliver a very professional attitude and very plesent man
January 14, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience with Jag! It's wonderful to know that he provided such exceptional service throughout your car ordering process. His professionalism and pleasant demeanor clearly made a significant difference in your overall experience. We're so glad you had such a positive interaction and appreciate you sharing your feedback. We will certainly share your comments with Jag.
Fantastic Service from Elise
We had great service from Elise C when buying our MG ZS. Lots of helpful information was given about the car and finance options. Looking forward to many happy miles of motoring.
January 14, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Angela. Thank you for your wonderful feedback! We're so pleased to hear about your positive experience purchasing your MG ZS. It's fantastic that you found Elise to be so helpful and informative, particularly regarding the car's features and financing options. We strive to provide exceptional customer service, and your comments are a testament to our team's dedication. We hope you enjoy many happy miles in your new car! Many thanks, Laurence.
Excellent MG experience
Jagdeep ( sales executive) was excellent, from the minute I walked into until I left with my new car.
Informative, friendly & knowledgeable without being pushy.
A great experience & would highly recommend both Richmond & Jagdeep.
Thanks!
January 14, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Caz. We're thrilled to hear about your fantastic experience! It's wonderful to know that you found the entire process so positive, from your initial contact to driving away in your new car. We truly appreciate you taking the time to share your positive feedback. We're especially delighted to hear such high praise for Jagdeep's expertise, friendly demeanor, and informative approach. It sounds like he went above and beyond to ensure a smooth and enjoyable car-buying experience for you. We're incredibly proud to have team members who consistently deliver exceptional customer service. Thank you again for your kind words; we value your business and look forward to welcoming you back in the future. Many thanks, Laurence.
Great car purchase
Really friendly,loads of useful information about my first all electric car. Great job thanks Jag for all your help.
January 10, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Simon. thank you for your wonderful 5-star review! We're thrilled to hear about your positive experience. It's fantastic that you found the information about your new electric car so useful, and we're delighted you had such a friendly experience. We'll be sure to share your kind words with Jag. We appreciate you choosing us and hope you enjoy your new car! Please don't hesitate to contact us if you need anything further. Many thanks, Cameron.
Fantastic experience buying my new MG…
Fantastic experience buying my new MG HS Trophy
Can not fault the whole buying process and particularly Jag who took time to make sure everything was seamless and ran smoothly
Excellent customer service and professionalism all round from whole team and especially from Jag who is outstanding !
Thank you
December 24, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Elizabeth. It's wonderful to hear about your fantastic experience purchasing your new MG HS Trophy! We're thrilled you had a seamless and smooth buying process. We truly appreciate you taking the time to share your positive feedback, and we're delighted to know that the team, and especially Jag, provided you with excellent customer service and professionalism throughout your purchase. We strive to make every customer's experience exceptional, and your comments are a testament to their hard work and dedication. Enjoy your new vehicle! Many thanks, Laurence
New Vehicle purchase
I recently purchased a vehicle through this dealership, and Elise was really helpful from start to finish. I would highly recommend - thank you
January 9, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Callum. We're thrilled to hear about your positive experience! It means so much to us that you found the entire process helpful and enjoyable, especially thanks to Elise's assistance. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words. We strive to provide exceptional customer service, and your review confirms we're on the right track. Thank you again for choosing us and for your wonderful recommendation. We hope you enjoy your new vehicle! Thanks, Laurence
Very friendly dealer
Very friendly dealer, Elise was excellent and patient
January 8, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Joseph, we're thrilled you had such a positive experience! It means so much to us that you found our team member to be friendly, excellent, and patient. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words. We strive to provide exceptional customer service, and your review confirms we're on the right track. Thank you again for choosing us and for your wonderful review. We hope to see you again soon! Kind regards, Cameron.
Richmond MG Botley- Elise
Came to Richmond MG to buy my new car. The sales representative Elise made the experience absolutely flawless, nothing was ever too much and made the process streamline and efficient. Would highly recommend Richmond MG to anyone looking for their next car.
January 7, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your fantastic experience buying your new car! It sounds like Elise went above and beyond to make the process smooth and enjoyable for you. We truly appreciate you taking the time to share your positive feedback. We strive to provide exceptional customer service, and Elise's dedication to ensuring a seamless experience is a testament to our commitment. Your kind words are a wonderful reward for our team's hard work. We're delighted you're happy with your new car and wish you many happy miles ahead. Thank you again for choosing us and for your glowing review.
Just taken delivery of my new MG ZS…
Just taken delivery of my new MG ZS hybrid. Was helped at every step of the way by Will in the Southampton office who was pro-active and responsive, and has an excellent taste in music to boot! Was also helped by Andreea who stayed behind late to allow me to sign the paperwork in time as I couldn't make it earlier due to work. Would highly recommend the service from Richmond MG in Southampton, and Will and Andreea in particular.
December 21, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you Howard, we are thrilled to hear about your positive experience with our team in Southampton. It's wonderful to know that Will and Andreea went above and beyond to ensure a smooth and enjoyable car buying experience for you. We are proud to have such dedicated and helpful employees who strive to make every customer feel valued. Thank you for taking the time to share your feedback, it means a lot to us. Kind regards, Cameron.
Good experience buying a car
Good experience buying a car. I already pretty much knew what I wanted, so it was not a particularly complex sale. The paperwork took a long time (but that is not the garage’s fault). The sales staff (Elise and Andreea) looked after me well and were very patient as I spent time working out the numbers and going through the various documents and quotes in detail and made the process as painless as possible. Decent coffee machine helped too!
December 19, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that you found the sales process to be positive, and that Elise and Andreea were helpful and patient with you. We appreciate your understanding regarding the paperwork process, and we're glad that our coffee machine helped make the experience more enjoyable. Kind regards, Cameron.
Very poor on communication
Very poor on communication - trying to find the right telephone no on their website is like trying to get blood out of a stone, and when you do get a number for the service dept, it rings and rings on choice no 1 - if your car is in our workshop today, and choice no 3 - anything else - and only gets answered on 2 - book a service, because they want your money! Singularly unimpressed with this issue. Won't be using Southampton (Botley) again.
December 19, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Pippa, thank you for taking the time to share your experience. We’re sorry for the difficulty you faced in reaching the correct department and for any frustration caused by our phone system. We understand how important clear communication is and regret that we fell short on this occasion. Your feedback is invaluable as we want every customer to have a seamless experience, and we’re committed to making this right. I understand that your concerns have already been logged, and our customer service team has been in touch to address this matter with you directly. Kind regards, Cameron
"Elise is a Star in the making !! "
Where do I begin ..
This is my 4th New MG ZS car purchase from the Richmond group and I can say hand on heart it has been the most enjoyable and unforgettable purchase experience from beginning to end , From the 1st phone conversation with Elise , She was bubbly , made me feel like a wanted customer and most importantly listened to me , I collected my wife's new car and everything went like clockwork - You Legend ! Having been in the motor industry for nearly 40 years - it just goes to show that there are " some good people " and this young lady is one of them , Do not let go of this one - she has got the lot and some , Thanks again Elise and I hope you enjoyed the well deserved bottle of fizz ..
Best Graham Drew.
P.s - Apologies this review is late - just had a bit going on x
December 1, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Graham. We are thrilled to hear about your positive experience with our team. It's wonderful to know that Elise made your car purchase so enjoyable. We appreciate your kind words and recognition of her dedication to providing excellent customer service. We are committed to fostering a positive and supportive environment for our team members, and we are delighted that Elise's efforts have been recognized. Thank you for sharing your feedback, and we look forward to welcoming you back in the future. Many thanks, Laurence.
Himatt Bhatti in sales was amazing
From start to finish i was met by himat Bhatti sales advisor who treated me with
Kindness courtesy and was very knowledgeable he met every requirement i needed he made the changeover simple. It was very logical and gave me all the information I needed. Would defiantly use him again my handover was swift and i was extremely happy
Thank you Himatt for everything your knowledge and help was exceptional Thank you so much ftom his help from this my son will be making a purchase too
December 9, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you Annette, we are thrilled to hear about your positive experience with Himat. It's wonderful to know that he provided you with such exceptional service, making the process smooth and informative. We strive to ensure our customers feel valued and supported, and it's heartwarming to hear that Himat went above and beyond to meet your needs. We appreciate your kind words and are delighted that you were so satisfied with the experience. Kind regards, Cameron
Excellent service from Jagdeep and…
Excellent service from Jagdeep and Elise. Love our new car.
Haven’t bought a new car before, throughly recommend MG and theses guys!
December 5, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Dionne. Thank you for your kind words! We're delighted to hear that you had a positive experience with Jagdeep and Elise. It's wonderful to know that they made your first new car purchase a smooth and enjoyable one. We appreciate your recommendation of MG and our team. Enjoy your new car! Kind regards, Laurence.
ELISE Crowley Friendly
ELISE Crowley Friendly, extremely attentive, nothing too much trouble. Made buying a car a pleasure
December 5, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you found our team to be friendly and attentive. We strive to make every customer feel valued and comfortable throughout the car-buying process.
Himat was extremely pleasant and…
Himat was extremely pleasant and helpful.
He showed me all the available cars on the mobility scheme when I came look.
Showed me how everything worked when I came to pick it up.
December 4, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your kind words! We're thrilled to hear about your positive experience with Himat. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are glad that Himat went above and beyond to help you.
What a good experience
What a good experience, decided to treat myself to a new car and loved the look of the new MG3 hybrid + after visiting the dealership was sold on the car . Thanks to Jag for all his assistance throughout my experience
December 3, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you Pablo, we're thrilled to hear about your positive experience! It's wonderful that you found the MG3 hybrid to be the perfect fit for you. We're also delighted to hear about the outstanding service you received from Jag. We appreciate your kind words and hope you enjoy your new car.
5* service
The sales representative did a fantastic job. Luke Green. I would recommend MG to any member of my friends and family. 5* service Many Thanks Luke Green
December 1, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you found our sales representative helpful.
Easily explained by Jags
Easily explained by Jags. Trustworthy and have been accommodating. I would recommend it to anyone I know to get an MG.
November 28, 2024
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Christopher, thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience and that you found the process easy and trustworthy. We appreciate your recommendation.
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