Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... See more
Company replied
Location
Switch locationRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
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Came in for advice on car models. Alfie was very helpful and knowledgeable. Great customer service and would definitely recommend.
Company replied
I received excellent service from everyone I had dealings with, especially Hamit. Nothing was too much trouble. Buying my new car was an absolute pleasure.
Company replied
The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, United Kingdom
- 02380 724 274
4.5
Excellent
727 reviews
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Jag and Andreea were extremely helpful…
Jag and Andreea were extremely helpful to find me a new car. Thanks everyone!
February 4, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Alberto. We're so glad to hear that you had a positive experience with Jag and Andreea. We appreciate your kind words and are happy that you found a new car that you love. Many thanks, Laurence.
Great service from MG Botley
Great service from MG Botley. Andreea got a great deal and service for me! Perfect handover with two restless children in the showroom from Himat!! Thank you. Very patient and thorough.
February 5, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Brooke. Thank you for your kind review! We're delighted to hear that you had a positive experience with our team. We appreciate your feedback and are glad that Andreea and Himat were able to provide you with excellent service, especially while managing two restless children. We strive to create a welcoming and comfortable environment for all our customers. Many thanks, Laurence.
Great experience
I would like to thank Jag for all his help with the part exchange of my old car and purchase of my new car. He is friendly, full of information and the whole process was easy and quick. Thank you again.
February 3, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We are thrilled to hear about your positive experience. It's wonderful to know that you found the process easy and quick, and that you appreciated Jag's friendly and informative assistance. We value your feedback and will share it with our team.
Car upgrade
Elise has been helpful from start to finish when upgrading my car. The process has been so smooth. From allowing me to pop in last minute to test drive the car to ensuring I had the most reasonable deal on my new car. Elise’s customer service is excellent and even made sure my 3 year old was looked after in the showroom offering him a drink which he loved! I only had to wait a week to receive the car. Would highly recommend Elise when buying your car at Botley MG.
February 3, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We are so pleased to hear about your positive experience with Elise. It's wonderful to know that she went above and beyond to make your car upgrade a smooth and enjoyable process. We appreciate you highlighting her excellent customer service, especially her attentiveness to your needs and your son's comfort. We are committed to providing our customers with a positive and memorable experience, and Elise's dedication is a testament to that commitment. Thank you for choosing Botley MG and for sharing your feedback.
Brilliant customer care
The whole experience was brilliant from start to finish , Jag showed us around the car and answered all our questions with ease and patience .we cannot thank him enough for his help in purchasing our new car .
February 3, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you were so well taken care of throughout the process. We're proud of our team's commitment to providing excellent customer service and are happy to hear that you were impressed with the knowledge and patience demonstrated.
Elise was very helpful and pleasant in…
Elise was very helpful and pleasant in dealing with the buying on my new car. I am so happy 😁
February 1, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you had such a great time working with Elise. We appreciate your kind words and will share your feedback with her.
Richmond MG in Botley - excellent
Elise worked extremely hard with her team to find us the car we wanted for a great price. Everything was explained thoroughly and the overall service was excellent. We will definitely be back for our next car. Thanks Elise.
February 1, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Craig, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. It's fantastic that you found the perfect car at a great price and that everything was explained thoroughly. We appreciate your kind words and will be sure to pass your compliments along. We look forward to assisting you again in the future. Many thanks, Craig.
Jag has been a great helpin sorting us…
Jag has been a great helpin sorting us out with our new Car
January 31, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Brian, we're thrilled to hear that you had a positive experience with Jag. We appreciate your kind words and are glad that Jag was able to assist you with your new car. Many thanks, Cameron.
Elise was extremely helpful
Elise was extremely helpful, not pushy, easy to talk to and very friendly and made buying a new car a very enjoyable experience. Thank you Elise
January 29, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Margaret, we are delighted to hear about your positive experience. It's wonderful to know that Elise made your car buying journey enjoyable. We strive to provide exceptional customer service, and we're thrilled that Elise exceeded your expectations. Kind regards, Cameron
Going for an upgrade
Giving us elise time and being very patient and answering our numerous questions
January 29, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Pat, we appreciate your kind words. We strive to provide our customers with the best possible experience, and we're glad you found Elise to be helpful and patient. Kind regards, Pat.
Elise Crawley was great and made the…
Elise Crawley was great and made the purchase really easy
January 28, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We appreciate your kind words about Elise. We're thrilled to hear that she made your purchase a positive experience.
…great service
Jag gave a Very good service much better experience than I had at other dealers
January 27, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your kind words! We're thrilled to hear you had a positive experience and appreciate your feedback. We strive to provide excellent customer service and are glad you found it here.
Thank you Jag, love our MG
Jag has given us amazing service from start to end. We brought our first motability car and are very happy with it! Thank you so much. Jag has given us great customer service, is everso friendly and helpful. Huge thank you to you and your colleagues at MG Botley
January 27, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our team member. It's fantastic that you are happy with your new car and that you found our team member to be friendly and helpful. We appreciate your kind words and will be sure to pass your compliments along. We are delighted that you chose us for your first Motability car.
Great experiencing purchasing a brand…
Great experiencing purchasing a brand new car on finance.
Salespeople have been supportive and knowledgeable - Jake, Andrea and Jag made sure I knew exactly what I needed to know and helped provide a streamlined experience during purchase.
Thank you so much!
January 26, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Alice. We're so glad to hear you had a positive experience purchasing your new car. It's wonderful to know that Jake, Andrea, and Jag were able to provide you with the support and knowledge you needed. We're committed to providing our customers with a seamless and enjoyable car buying experience. Many thanks, Laurence.
Great service and very professional
Great service and very professional
January 18, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Chris, thank you for your kind words! We're thrilled to hear that you found our service great and professional. We appreciate your positive feedback and are committed to providing excellent experiences for all our customers. Kind regards, Cameron.
Picked up my new MG HS today
Picked up my new MG HS today. The process of buying this car started last Saturday (11/01/2025) and through out Himat was very attentive. On the day of picking the vehicle up Himat explained every thing he could to ensure I felt safe and comfortable driving away. Thank you Himat!
January 17, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Stephen, we're delighted to hear you had such a positive experience purchasing your new MG HS. It's wonderful to know that Himat provided you with such attentive and helpful service throughout the process. We appreciate your kind words and are thrilled that you feel confident and comfortable driving your new car. Kind regards, Cameron.
Excellent customer service from Himat…
Excellent customer service from Himat Bhatti
January 17, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi there. We're thrilled to hear about your positive experience with Himat Bhatti! It's wonderful to know that you felt the level of care and attention to detail that we strive for in every customer interaction. We're so glad Himat could assist you and make your experience a positive one. We value your feedback and will share your comments with the team. Thank you for taking the time to leave this review; it means a great deal to us. We hope to see you again soon! Many thanks, Laurence
What a very pleasant experience we had…
What a very pleasant experience we had purchasing our new mg from the time we ordered to the time we collected . JAG was very helpful and responsive to my calls and kept us up to speed with the new car we can’t thank JAG enough for his time and his patience and professionalism thank you jag and all at mg thanks again rebbeca and Jo
January 16, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Joanne, we're thrilled to hear about your wonderful experience purchasing your new MG! It warms our hearts to know that every step of the process, from order to collection, was so pleasant. We truly appreciate you taking the time to share your positive feedback and highlight JAG's exceptional service. His helpfulness, responsiveness, and patience are qualities we deeply value in our team. We'll be sure to pass along your kind words to him and the entire team. Thank you again for choosing us and for your glowing review; we wish you many happy miles in your new car! Kind regards, Cameron.
Made it easy and was straight forward…
Made it easy and was straight forward and service was great
January 16, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon, thank you for your wonderful 5-star review! We're thrilled to hear that you found the entire process easy, straightforward, and that you received great service. It's rewarding to know we met your expectations and made your experience a positive one. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back in the future. We strive to provide seamless and efficient service to all our customers, and your comments are a great encouragement to our team. We value your business and hope to see you again soon. Kind regards, Cameron
Worst experience ever, no product knowledge and missselling
To say its the worst experience Ive ever had looking to buy a car would be a understatement. Inexperienced sales people and no idea of the products they sell. Topped with almost misselling a car.
We were looking to purchase a MG4, and following research we spotted a deal online a Richmond. My partner spoke to a salesmen told him what we were after and our budget and he indicated they could do something to help.
We travelled down and test drove the MG4 all well. Then came the issues and problems. Firstly the deal on the website wasnt valid anymore, why was it still on the website as this is total misselling.
The deal listed origonally as £259 PM and £259 Deposit for 6K miles was now £290 and £290 for 6K miles. We then asked a price for 10K miles. After much faffing around a speaking to.his manager, almost 15 minutes later the offer came back at £470 P/M and £470 deposit. £200 more a month than the 6K miles and way outside the budget my parnter made clear we had.
More faffing and 4/5 negoiations later, the price miraculously dropped to £370 P/M, still well outside the price range we discussed origonally. However what if this was a old lady, theyd be totally taking advantage of them.
We left the garage and thought nothing of it. During the course of the day the garage called us 5/6 more times offering deals. Clearly desperate for sales they offered old cars, increased the deposit to make monthly figures lower and dropping spec. Almost bordering on harrasing that day. We left it as none of these deals imrpoved the price.
Despite on our first interaction my partner mentioning she was in the NHS the salemen failed to mention MG offer a Affinity Scheme, offering discount on new cars. Another garage instead told us about this a few days later.
Despite the above, we wanted to purchase from a local garage and gave them a second chance. Taking this information to them. We sent over screenshots of some Affinity deals at other garages and after initally not being able to match the deal, by magic they were able to do a deal.
A cancelled order meant they were able to offer us a car within our price range per month after speaking to his manager. Fantastic lets do a deal.
We had a few questions we wanted clarifying first, simple questions such as service plans and car mats. The salesmen seemed to have no idea and took 2 days to reply and a few nudges, after constantly needing to speak to his manager.
Whilst waiting for these answers, we were made aware by Eden MG and Waylands MG that Richmonds offer might be too good to be true and the APR rate they included on the deal was only for high deposit customers.
Skeptical this was sales talk from other garages, we asked the salesmen at Richmond to confirm the APR listed was correct. Twice he confirmed this was. Great news lets pay the deposit.
However 30 minutes later we recieved a phone call back to let us know that the other garages were indeed correct and that we couldnt have that rate.
If we hadnt asked the question at which point during the sales process would this have been mentioned. After we paid a deposit, as the finance application happened or a few months down the line.
We asked to speak to a manager but were told no one was avalible and but that someone would call us back the next morning. Well guess what no-one called back. Was it embarrsement or I cant be arsed. Reading other reviews this doesnt seem to be a one off.
On top of this the product knowledge of the salesmen was awful. I know more from research online and its not my job.
Even if a amazing offer were to come up in the future I would never purchase from this company and will be ensuring all my friends, family and clients at work are aware of this.
In a customer facing job, customer service always come first and they lack any of this.
I will be contacting MG and the motor ombisman to make sure no other customers are missold in the future
January 4, 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Sam. Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We aim to provide the best customer service possible, and it’s clear that we fell short during your visit.
I understand your frustration, especially regarding the pricing discrepancies, communication delays, and lack of product knowledge. This is not the experience we want for any of our customers, and I apologise for the confusion and inconvenience caused. Our team should have provided clear and accurate information from the start, and we certainly should have been more proactive in answering your questions.
It’s also concerning to hear that you felt you were misled about the financing terms, and I can assure you that’s never our intention. I understand how frustrating it must have been to feel like you were not being given the proper answers or attention, and we will be looking into this matter internally to ensure that our staff is fully trained and equipped to provide better service in the future.
We also appreciate your feedback regarding the follow-up calls. We strive to stay in touch with our customers, but I’m sorry to hear that our communication didn’t meet your expectations. I will ensure that your concerns about this are addressed so we can improve the experience for others.
Your comments are invaluable, and we will use them to help us grow and do better in the future. If you'd like to discuss this further, I’d be more than happy to personally speak with you to address any outstanding issues. I understand you’re understandably upset, but I genuinely hope we can turn your opinion around.
If you’d like to discuss this further, please contact us at customerservice@richmondmotorgroup.com. We’d like the opportunity to restore your confidence in us.
Thank you again for sharing your experience, and I wish you all the best in finding the perfect car.
Kind regards, Laurence
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