Richmond Motor Group - MG Southampton Reviews 

727
TrustScore 4.5 out of 5

4.5

Richmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... See more

Company replied

Rated 5 out of 5 stars

Came in for advice on car models. Alfie was very helpful and knowledgeable. Great customer service and would definitely recommend.

Company replied

Rated 5 out of 5 stars

I received excellent service from everyone I had dealings with, especially Hamit. Nothing was too much trouble. Buying my new car was an absolute pleasure.

Company replied

Rated 5 out of 5 stars

The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, United Kingdom

  • 02380 724 274

4.5

Excellent

TrustScore 4.5 out of 5

727 reviews

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4.5

All reviews

(727)

1,611 reviews in the last 12 months

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Rated 5 out of 5 stars

MG4 Trophy

Bought my MG4 from here. Reached out through Carwow and have been speaking with salesman Chris. Chris was really helpful and explained all options with my part exchange and getting everything sorted for a smooth handover. Chris spoke me through all the features of the car aswell. I travelled 110 miles to come to this dealership and would do so again and highly recommend.

July 29, 2025
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Reply from Richmond Motor Group - MG Southampton

Good morning, thank you so much for sharing your lovely experience with us! We're pleased to know you would recommend Chris and the team at Richmond MG Southampton to others!

Rated 5 out of 5 stars

Great all round service

Came in looking for a new car and was not disappointed. Jag was brilliant with us from the beginning by showing us different models specific for our needs right through the purchasing process. Jag kept us updated letting us know when the car would be ready to take away when there were delays in it coming to the country, and always available at the end of the phone or email. Thank you for being so patient with us trying to sort insurance out on pick up day.

July 29, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Hi Jo, thank you for your 5-star review! We're glad to know you enjoyed your recent experience in the showroom and hope to see you again!

Rated 5 out of 5 stars

Jag was very professional and make the…

Jag was very professional and make the experience very easy.

July 21, 2025
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Reply from Richmond Motor Group - MG Southampton

Good afternoon, thank you for taking the time out of your busy day to share your lovely comments!

Rated 5 out of 5 stars

Elise sold us a car it had 4 wheels and…

Elise sold us a car it had 4 wheels and an engine. Vroom vroom. In all seriousness she was well informed not pushy or a typical bulshy salesman. She listened to what I wanted and didnt try sell me the opposite.

July 21, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Hi Katherine, sounds like Elise helped you find exactly what you were looking for! Thank you for sharing your experience with others!

Rated 5 out of 5 stars

Nearly new car sale MG

Jag Bhakar was approachable, knowledgeable and much more.

It was an enjoyable experience.

July 18, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Good morning, thank you for choosing Richmond MG Southampton. Hearing that you've had such "an enjoyable experience" is the best thing we could hope for!

Rated 5 out of 5 stars

From start to finish the sales person…

From start to finish the sales person made me feel relaxed about purchasing a car. Paper work was seamless and straightforward. Well done Richmonds of Botley.

July 16, 2025
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Reply from Richmond Motor Group - MG Southampton

Hi Martin, thank you for your lovely message!

Rated 5 out of 5 stars

Very good

Very good , nice salesman, no pressure,

July 3, 2025
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Reply from Richmond Motor Group - MG Southampton

Good morning

We're glad you had a positive, pressure-free experience with our team. Thank you for your feedback; we appreciate it.

Kind regards,
Mae

Rated 5 out of 5 stars

Motorbility customer

My husband and I were both very impressed and very happy with how Jagdeep welcomed us to MG from the moment we first entered the show room to our handover yesterday.
He was professional, friendly, respectful, and very down to earth and grounded unlike some sale reps you meet.
We were never made to feel rushed, or a nuisance, he listened and answered questions without hesitation or making me feel uncomfortable and anxious (I was a motorbility customer)
Every 2 weeks he gave us an update on the progress of our car.
This lovely gentleman with an amazing genuine smile, is without a doubt, an absolute gem and a credit to Southampton MG !!!!!!!!!

July 2, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

We're so happy to hear that you and your husband had such a positive experience. We appreciate your kind words regarding the team's professionalism and dedication to customer care. It's great to know that you felt comfortable and well-informed throughout the entire process. Thank you for sharing your feedback! Kind regards, Cameron

Rated 5 out of 5 stars

Exclusive purchase

My wife and I were welcomed by Elise on a hot day with a cold drink following a delay in making our appointment due to heavy traffic in the area. Having shown us around the vehicle she accompanied us on the test drive at our request as we do not know the area. We agreed to purchase the MG HS Exclusive due to the competitive pricing having searched for something similar over the last year. Elise also arranged to pick us up from the local railway station on the day to complete the purchase as I was not trading in a car. Again the trains were delayed due to staff shortages and fallen trees but this did not deter Elise from being at the station to wait for out arrival. All in all great personal service.

June 26, 2025
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Reply from Richmond Motor Group - MG Southampton

Hi Peter

We're happy to hear that you and your wife enjoyed such great personal service, especially with the challenges of traffic and train delays. It's wonderful you felt supported during your test drive and that you found competitive pricing on your MG HS Exclusive. Thank you for your positive feedback.

Kind regards,
Mae

Rated 5 out of 5 stars

Top salesman

I want to say our experience was very good all because of Jagdeep Bhakar .Very friendly explained everything to us about the mobility scheme. Then when picking the car up was so helpful and patient with me explaining everything about the car .Thank you so much Jag

June 24, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Hi Tracy

We're happy to hear your experience was very good. We appreciate your highlighting how friendly and helpful our team was in explaining the mobility scheme and car features. Thank you for your positive feedback!

Kind regards,
Mae

Rated 5 out of 5 stars

Thank you jagdeep

Would like to say a massive thank you to Jagdeep for everything you did to help my husband and myself in purchasing our new car. Your expertise was second to none you made us feel so relaxed and answered any queries we had,your appearance was immaculate and your repore was amazing thank you once again x

June 24, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

We're happy to hear that your car-buying experience was so positive. It's wonderful that everything went smoothly, and we appreciate your kind words. Thank you for sharing your feedback.

Rated 4 out of 5 stars

MG zs

It was ok seemed straight forward enough.

June 24, 2025
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Reply from Richmond Motor Group - MG Southampton

We appreciate your feedback and are glad the experience was straightforward for you. Thanks for your time!

Rated 5 out of 5 stars

Himat

Himat made our buying experience seamless & straight forward.
Looking forward to miles of happy driving in our MG4.
Thank you Himat

June 18, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

We're happy to hear that your buying experience was seamless and straightforward. We appreciate your positive feedback and hope you enjoy many happy miles in your MG4!

Rated 5 out of 5 stars

Just collected my new MG4 from …

Just collected my new MG4 from Richmond MG, Himat was great and definitely recommend him if you want a MG.

June 18, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

We're happy to hear that you had a great experience collecting your new car. We appreciate your recommendation, and we are grateful for your positive feedback.

Rated 5 out of 5 stars

Just picked up my third MG ZS Hybrid…

Just picked up my third MG ZS Hybrid from Richmond Motors at Botley.
Lovely motor and the salesman Jagdeep Bhakar was absolutely brilliant from my PX to buying the new car,answered all my questions on the purchase of the car without hesitation.
Thankyou Jagdeep.👏👏

June 18, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

We're happy to hear that you are enjoying your third vehicle. It's great to know that the purchase experience was brilliant and all your questions were answered. Thank you for your positive feedback.

Rated 5 out of 5 stars

Dealt with Chris Turner at the Botley…

Dealt with Chris Turner at the Botley branch. Got me up and running in my new MG3 in no time at all. Would highly recommend.

May 28, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Hi Anthony. We're happy to hear that your experience getting your MG3 was so quick and easy. We appreciate your recommendation and thank you for your feedback! Many thanks, Laurence

Rated 5 out of 5 stars

Happy with the new car

Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incredibly helpful and knowledgeable. Jag was able to give me timely regular updates about delivery and Chris who arranged the original test drive who was very friendly. I am very happy with the new car after the first few days, easy to drive, looks great in red.

June 5, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Hi Brett. We appreciate your feedback on your new car. We're happy to hear that despite the initial delays, our team provided helpful support and kept you informed. We're so glad you're enjoying your new car! Many thanks, Laurence.

Rated 5 out of 5 stars

My MG experience.

Chris Turner was very helpful with my MG purchase and went through everything thoroughly with me. I wouldn’t hesitate in recommending him to friends and family.

May 15, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

Good afternoon, we're happy to hear that your purchase experience was so positive. It's great to know that you found our service helpful, and we appreciate your recommendation! Kind regards, Cameron

Rated 5 out of 5 stars

Elise is excellent good service polite…

Elise is excellent good service polite and very professional all in all prepared to go the extra mile for the customer

May 31, 2025
Unprompted review
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Reply from Richmond Motor Group - MG Southampton

We appreciate your feedback! We're happy to hear that you received excellent, polite, and professional service. We're glad our team member went the extra mile for you.

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