Richmond Motor Group - Richmond Select Bognor Regis Reviews 

240
TrustScore 4.5 out of 5

4.7

Richmond Select Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Customer service was very good Jake was knowledgeable about the car Little problem with the forms on line But sorted out satisfactory

Company replied

Rated 5 out of 5 stars

I bought a car from Richmond motor group very recently, I was seen by Emily. She made my first experience of buying a car from a car garage very pleasant, easy and quick. She informed me of everythin... See more

Company replied

Rated 5 out of 5 stars

Purchased a used car from the new Richmond Motors showroom in Bognor Regis. Had fantastic service from Emily. We had a problem with getting to the showroom, Emily kindly brought the car to our... See more

Company replied

Rated 5 out of 5 stars

Would like to start by saying how professional and compassionate Chris from MG bognor was. He was a delight, no hard sale. I was fussy! Lol.. I could make up my mind on colour or model to start with,... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond Select Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom

  • 02392 221 223

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(240)

1,680 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Our experience when first arriving to…

Our experience when first arriving to view a specific car seen online was very friendly and we were offered drinks. We were asked many questions about what sort of car we were looking for (used not new) and the representative was incredibly helpful and knowledgable. We cannot fault the service we have received and are delighted with our new car.

December 31, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Diana and Jim, thank you for the kind words. We are so pleased you received an excellent car-buying experience at our Bognor showroom!

Rated 5 out of 5 stars

Thank you to Emily and the team for…

Thank you to Emily and the team for providing great customer service during the purchase of a new car. They were able to make repairs to the paintwork on the vehicle, great at communication and flexible in the pick up times of the car despite my busy schedule.

December 17, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Chris, thank you for taking the time to leave us a review. We are so pleased you received excellent customer service from Emily and the team!

Rated 5 out of 5 stars

Smooth and easy going

Smooth and easy going, friendly!definitely recommend!

December 23, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Declan, thank you for taking the time to leave us a review. Our team will be so pleased to hear you were happy with your experience!

Rated 5 out of 5 stars

Honest and professional …

Would like to start by saying how professional and compassionate Chris from MG bognor was. He was a delight, no hard sale. I was fussy! Lol.. I could make up my mind on colour or model to start with, but he was so patient. At the end we were sold on the MG HS exclusive. Lovely car. Thanks again for wonderful, honest service. Maggie

December 19, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Maggie, congratulations on your MG HS Exclusive! We are so pleased Chris provided you with such a great car-buying experience.

Rated 5 out of 5 stars

Owen was amazing

Owen was amazing. Helpful at every step of the way in assiting me in deciding the right car for me.
he had patience, always called back when he said he would and gave me everyhting i needed.

top class service

December 13, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Yaron, thank you for taking the time to leave us a review. We are so pleased Owen provided you with such a great car-buying experience!

Rated 5 out of 5 stars

Fantastic service

Purchased a used car from the new Richmond Motors showroom in Bognor Regis. Had fantastic service from Emily.
We had a problem with getting to the showroom, Emily kindly brought the car to our home for a test drive.
She went above and beyond with her customer service.
Would highly recommend.
A very excellent service from this young lady.

December 11, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Lisa, hearing that you have had such a positive experience with our Bognor Regis team is the best thing we could hope for! We are glad to know Emily delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Best Dealership!

What a wonderful experience and great service. I needed my new car as soon as possible. Chris was very helpful with choosing the car, providing the details of the car and sorting out the deposit. I called the next morning to say I would be around to pick up the car. The team, Jamie, Matt and Joe, were able to finish the paperwork electronically so when I was at the dealership everything went smoothly. I live three hours away. I would highly recommend the dealership as they had the best price, best service and best car!

November 29, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Sharon, we are pleased to know your recent visit to the showroom was so amazing; Jamie, Matt, and Joe will be delighted to learn of your high praise! Thank you so much for leaving this lovely comment!

Rated 5 out of 5 stars

We were dealing with Jade when we…

We were dealing with Jade when we bought our Fiat 500, she was great from the start to the end!
Really recommend Richmond motors
Lovely people

November 28, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Steve, thank you for taking the time to leave us a review. We are so pleased Jade provided you with such a great car-buying experience!

Rated 5 out of 5 stars

The service was brilliant

The service was brilliant, no faults at all.
Staff were very helpful and friendly.
Matt was a great communicator, did an excellent job.
Would definitely recommend.

November 21, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Stephen, thank you for your kind words. We are so pleased you received an excellent car-buying experience. We hope to see you again in the future!

Rated 5 out of 5 stars

Just brought a car for the first time…

Just brought a car for the first time by myself and Matt Saunders was brilliant, he actually listened to what I wanted there was no pressure at all.He helped answer all questions and talked through everything.Showed me all the extra interior features in the car that was amazing it showed how he payed attention to little details. Thank you

November 20, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Anna, thank you so much for leaving your kind feedback! Matt will be pleased to know you had such an amazing car-purchasing experience. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Recommendation for Richmond, Havant

I was delighted with Richmond Suzuki Havant's service in relation to my purchase of a Ford Ecosport car from them. In particular, Jag provided excellent and trustworthy support conducted in a friendly, sensitive and professional manner. I was also grateful for the additional input from other people on the sales floor, including managers and other sales' staff.

November 16, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good morning, we are pleased to know your recent visit to the showroom was so amazing; Jag will be delighted to learn of your high praise! Thank you so much for leaving this lovely comment!

Rated 5 out of 5 stars

Great professional service

Great, friendly customer service delivered with top draw professionalism. I feel reassured by the quality of car maintenance and impartial advice. Dave, Rachel, Adam and the team of technicians deliver a great garage service.

November 4, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Philip, thank you so much for leaving your kind feedback! We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Richmond Suzuki Havant

Richmond Suzuki Havant. Had made an enquiry and Nev Chapman contacted us to offer a test ride in an older model of the car we were after. We did this, which confirmed our choice. Despite not having exactly what we were looking for, Nev was excellent, searching all contacts and offering sound advice. We didn't purchase our car through him in the end, but would be very happy to do so in the future.

November 14, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Jane, thank you so much for your kind feedback. We are so pleased Nev provided you with excellent customer service!

Rated 5 out of 5 stars

Open and honest folk

Jade was amazing. Lots of communication throughout and honesty at each step too. It's genuinely terrifying spending so much on a used car, so this all adds up to being able to buy with confidence. Would definitely recommend and use again if needed

November 4, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Darren, thank you so much for leaving your kind feedback! Jade will be pleased to know you had such an amazing car-purchasing experience. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Good experince and good service

Really pleased with the service i received from Matthew Saunders the salesman who dealt with me on the purchase of my new car,very polite,helpful and friendly.The rest of the staff were pleasant as well.i would recommend this company to anyone looking to buy a new vehicle.

November 7, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Brian, thank you for taking the time to leave us a review. We are so pleased that you received an excellent car-buying experience from Matthew.

Rated 5 out of 5 stars

My first time buying a car

My first time buying a car and Jag Singh couldn't of been more helpful. I'm very happy with my purchase and highly recommended Richmond for anyone looking for their first car.

November 4, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Shane, hearing that you have had such a positive experience at Richmond Select in Havant is the best thing we could hope for! We are glad to know Jag delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Nev was very welcoming and friendly and…

Nev was very welcoming and friendly and made the experience of purchasing my new car more enjoyable!

November 4, 2022
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Charlie, thank you for taking the time to leave us a review. Nev will be so pleased to hear you were happy with your car-buying experience.

Rated 5 out of 5 stars

From Start to Finish Sarah was very…

From Start to Finish Sarah was very helpful,polite and very welcoming! Any questions we had she was more then happy to answer and the overall experience was great! 10/10 service from Sarah and all the team at Richmond Motor Group.

November 5, 2022
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Miah, we are pleased to know your recent visit to the showroom was so amazing; Sarah will be delighted to learn of your high praise! Thank you so much for leaving this lovely comment!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look