Customer service was very good Jake was knowledgeable about the car Little problem with the forms on line But sorted out satisfactory
Company replied
Richmond Select Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Customer service was very good Jake was knowledgeable about the car Little problem with the forms on line But sorted out satisfactory
Company replied
I bought a car from Richmond motor group very recently, I was seen by Emily. She made my first experience of buying a car from a car garage very pleasant, easy and quick. She informed me of everythin... See more
Company replied
Purchased a used car from the new Richmond Motors showroom in Bognor Regis. Had fantastic service from Emily. We had a problem with getting to the showroom, Emily kindly brought the car to our... See more
Company replied
Would like to start by saying how professional and compassionate Chris from MG bognor was. He was a delight, no hard sale. I was fussy! Lol.. I could make up my mind on colour or model to start with,... See more
Company replied
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Richmond Select Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just want to say Sarah went above and beyond to try and help my daughter with what she was looking for. Would definitely recommend her to any of my friends looking to buy a used car

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Hampshire car sales very friendly, very knowledgeable and very helpful. Nev who helped me deal with pretty much everything from start to finish, who's very friendly and extremely helpful. Would recommend to anyone wanting to buy from there. All very genuine people want to help whoever out what ever the circumstances

Reply from Richmond Motor Group - Richmond Select Bognor Regis
This is my first time buying a car, I was informed of every step. Staff are helpful and smiling. Answer all the questions and advise some better options. Highly recommended.

Reply from Richmond Motor Group - Richmond Select Bognor Regis
The team at HCS really made me feel valued and worked hard with me to find the right car. It took several visits before I found the right one, with several test drives but every time I was welcomed and with no hard sell whatsoever. The completion of sale was dealt with quickly once the necessary paperwork was completed. This was not my 1st purchase from HCS and it won't be my last.

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Reply from Richmond Motor Group - Richmond Select Bognor Regis
very helpful through out and provided excellent service. would very much recommend

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Nev was an outstanding customer service rep and understood my position as a serving soldier and the lack of flexibility in my timings. He was fantastic from the start of the process through to the end and I am very pleased to say that this is my 2nd car from HCS. I’ll be looking to get another vehicle from there again. 10/10

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Great friendly customer service from Jag. We had a concern with the car which he sorted quickly and efficiently. Kept us updated which was great. Definitely recommend buying from there!

Reply from Richmond Motor Group - Richmond Select Bognor Regis
We were told about HCS from a friend and we would definitely recommend them to others. We were met by Brad who passed us over to Nev and we were truly thrilled with the service we received. Nev was so thorough with what it was we were looking for and made sure we were happy the entire time. I went in thinking I wouldn't find what I wanted but left very positive and ended up getting a car that suits me and my new baby. Would highly recommend getting your car from here, they make it hassle free and Nev stayed in contact with me throughout the entire buying process!

Reply from Richmond Motor Group - Richmond Select Bognor Regis
I would just like to say how satisfied i was with this young lady and her professionalism, courteous and friendly manner throughout the purchase of my car

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Good friendly dealership with well priced stock.If I had to find a fault it would be on their efforts to sell add on products rather than concentrating on the sale of the vehicle.Would definitely consider buying from then again!
Kevin Lofting,Waterlooville.

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Very helpful team excellent service from start to finish my new vehicle was ready to collect in a couple of days would definitely buy again for this company

Reply from Richmond Motor Group - Richmond Select Bognor Regis
I knew the car I wanted and saw it in an advert so the process was fairly textbook. I was disappointed not to be able to test drive the car there and then but it was explained to me very clearly how you work. The advert did say that the car had already been through the? Point testing etc. But it hadn't. That might be a point to look at in the future. The car was ready to be test driven in seven days and I was pleased to see it ready and waiting for me at my pre booked appt. Nev was very patient and explained everything very well. He checked paperwork with his supervisor to make sure all was correct. I was not put under pressure at all and was very happy to proceed with buying car. To date, (a week later) I remain happy with the car bought.

Reply from Richmond Motor Group - Richmond Select Bognor Regis
The customer service from Jay was great. He made the process of buying my first car easy and comfortable. He explained everything clearly and didn’t pressure me into buying any of the additional products. Overall the atmosphere was relaxed and I would definitely recommend Richmond Motor Group

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Massive thank you to Nev for making my daughters first car such a pleasant and enjoyable experience.
Really appreciate all your efforts.

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Brilliant services jag was amazing not ur usual sales man no pushing you into buying a car very friendly guy would definitely recommend them and jag 100%

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Absolute amazing service. Jaz was great in ensuring I got the car I wanted and was happy. Nothing was too much. I have already recommended Hampshire cars to my family ans friends

Reply from Richmond Motor Group - Richmond Select Bognor Regis
My 17 year old lad had a very specific vehicle he was looking for which came up for sale at Hampshire car sales (around 1.5 hours from home).
Nev has been amazing from start to finish. It didn’t feel like he was a salesman, he was our friend wanting Joe to get an awesome first car and this is what he has got.
Nev helped with the practical things I (mum) needed answers to and understood the ‘wants’ of a young person. The personal video Nev did for us had everything Joe wanted focussing on - the wheel trims and the look of the interior!
We travelled for a test drive and the heavens opened when we got there, Nev escorted us to the car with an umbrella and suggested a route for us.
Purchase made.
Nev arranged for delivery that suited us and worked around our other commitments over the next couple of days.
We have received a shiny car that we are all super pleased with.
Speaking to Nev about young persons car insurance he has shared information from his own family about possible companies to use (above and beyond what we could ever have expected from a salesman).
Nev, you have been amazing, thank you.

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Great service from Sarah & Brad at HCS in Drayton.
First car bought on my own so was a bit nervous, but these guys helped me through the process with ease. Am loving my new car.
Many thanks Sarah & Brad

Reply from Richmond Motor Group - Richmond Select Bognor Regis
they were supportive and helpful
they guided us to make the right choice

Reply from Richmond Motor Group - Richmond Select Bognor Regis
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.