Richmond Motor Group - Skoda Southampton Reviews 

Richard was very helpful with dealing with my purchase. There was no pressure and he went the extra mile to help me pick up the car

Excellent service from the team at Botley. Our salesman Tomasz was really helpful and had great knowledge. Would definitely recommend and return in the future.

My sales person David was absolutely on my level from our first conversation. He understood my needs and desired outcomes, and was not pushy or too 'salesy' with me, which is what I personally like. He sorted me a test drive and then was efficient with the sales discussion and paperwork - vehicle was even ready the same day. He did exactly what he said he'd do when he said he'd do it and I cannot ask for any more.

Upon arriving at the Richmond Skoda showroom my wife and I was greeted by Tomasz. He asked us what were we looking for and we told him we needed a newer car than the one we have and a car that can take 2 dogs in the boot.
He showed us around two models, one was a good size and the other slightly smaller.
He then asked what we would like on the car in the way of features, to which we gave him our requirements.
We then went indoors and had a discussion about costs, colour of car, type of gearbox etc, this went on for sometime because Tomasz wanted to be sure he had what we were looking for.
After a short time, he said he one that suited our needs. Within 15 minutes the car was brought round for us to look at.
Our first impressions and requirements were happily met, and the colour was just what we wanted.
The mileage was slightly higher than we wanted, but given the fact we got 2 years warranty, 2 years servicing, 2 years MOT and road side assistance at no extra cost, made it a great deal for us.
We were given an hour to test drive the car, just so we were sure it was what we want, which was a lovely thing for him to do.
We drove back after the test drive and made the deal!
Tomasz was very understanding, listening to our every need. He explained everything in simple terms so we did not get confused or inundated with jargon we know nothing about. The time spent was a pleasant one from start to finish.
The car was ready for collection a few days later, full valet and a big red bow on the top :)
Tomasz spent a good 20 minutes going through all the functions and controls on the car, making sure we understood everything.
All in all I could not have wanted it to go any different, we felt relaxed and glad we went to Richmond in Botley.
Just having the car a few days, we are so glad we bought the model that Tomasz recommended.
A follow up call was made to us from Tomasz to see how we were getting on, which again is something I have never experienced with any other dealer, so it was appreciated to know we were not just "another sale".
I would highly recommend Richmond Skoda if you are considering a new or used car, and go see Tomasz, he is a great guy!

Everyone in Skoda Southampton was very nice people to help me buy my new car.They treat you with respect,not like another car dealer.But specially Joseph who was doing everything with me from start to finish.He managed to find me correct car,when I was too late to buy car which I found online and was going to see without appointment.And later he was supper helpful through all purchases process.This man knows what he is doing. I will definitely go back to them for my future car.

I have bought cars from Botley and Totton branches of Richmond group and have had two very similar experiences. All is great until you want any kind of after care, then they are awful. Also both cars I bought have had botched paint jobs on them. I bought a very low mileage two year old mg and the paint has chipped, two garages have taken a look and said there had been a shocking paint and bodywork repair done which is why it has chipped. I would not use Richmond group again as they can’t be trusted, I love my car but not richmond group. They promise everything but don’t deliver.

Really smooth process. Joey the salesman explained everything thoroughly without trying to upsell all the packages which a lot of dealers would otherwise do. I made clear informed decisions and I am very happy with the customer service provided.

I met Mark when I attended the show room. Already panicked as my car has just been written off, I had recently had a baby and also started a new job, therefore I required a quick fix to get me back on the road. From the moment Mark introduced himself, he was friendly, knowledgable and down to earth. Mark asked key questions to understand my current financial situation, gave me an opportunity to take two cars home to see if they fitted my family situation and it seemed as if nothing was too much of a problem. Having agreed a very reasonable finance plan, I wouldn’t hesitate in recommending Mark to everyone and anyone. I will certainly been attending Škoda, Botley when the time comes to upgrade my Škoda Scala. If I could give more than 5* I certainly would.

Started to deal with us as soon as we arrived. Asked us relevant questions and sought to find a car that answered my needs eg more leg room and more space getting in and out of the car. Arranged satisfactory means of payment.
Revd Thomas Johns

Tom at this dealership was amazing. He worked hard and gave me all the information I needed before I brought my new car!! Would definitely recommend

I bought a Skoda Kamiq (registered in Mar 2024) and assured me there are still 2 years manufacturer warranty from this company on 6 March 2025 and on the first day, I discovered that this car's display (Infotainment System) will hang and reboot for averagely every 10-20 mins which is very annoying and disturbing. Even worse, the parking sensor will be DISABLE if the display screen is hanged and you may not notice that. That means, the parking sensors is not working sometimes and you may not notice that which can cause serious safety issue. But their representative argued that parking sensor is not a legal requirement.

I have informed them that the car would hang and reboot no matter it is connected to Android, Iphone (whether wireless or with cable) or connected nothing (i.e. Showing the Clock only). I have told them either fix the problem or make a full refund of car. As I feel it is not comfortable for me to drive a car with malfunctioning parking sensors and the frequent reboot make the display navigation function not possible. They have tried to fix it for three times but failed and refused to make a full refund as of today.

On 2 April 2025, they informed me that SKODA told them the car is not compatible with IOS 17.xx-18.xx (which accounts for more than 95% iphone market). And I need to wait for IOS 19 see if the problem persists. I did encounter the same problem by connecting to Andriod Phone. But they said nothing about Andriod. The company told me that they have nothing to do at their side.

The situation is like that, SKODA make a car with fault that are not compatible with Apple and Andriod phone and randomly reboot itself even connected nothing. They launch this car to the market, took the money and cannot fix it but ask you to "wait" for the solution. But this car was released more than one year before, and SKODA are STILL looking for solution. SKODA/this company cannot fix the issue and they are also reluctant to make the refund. Me, as a customer bought a car in this company. I felt there is:-

-NO PEACE OF MIND (bought a faulty car and no fix)
-NO CONSUMER RIGHT under Consumer Right Acts 2015 (as I cannot excise my right to request a refund-they just said I cannot reject like that. But why?) and

What is the use of manufacturer warranty?
-USELESS OF the Manufacturer warranty. (if they cannot fix the issue, what is the use of the warranty)

I spent over 20K pounds and bought a faulty car. Display/screen randomly hang and reboot and faulty parking sensors. This company told me, it is SKODA software issue. SKODA told them it is Apple iphone IOS issue. But who took my money? they all have no duty to deliver a car with reasonable standard. Maybe I am the only one to be blamed with the very bad luck and make the worst decision ever to buy a car from them.

We popped in to Richmond Skoda just to have a look at the range of Karoqs for sale. We were warmly greeted by Tomasz who listened to our wishes and managed to find us a car we were looking for. The whole experience was great, Tomasz delivered on his promises and we left happy, driving off in our first Skoda.

Welcomed from the start to the finish and more. Joey, was very attentive and really got to know us well to make sure we got the right car to meet our family’s needs. In his words “I’m your co pilot”. I told Joey I only wanted a heated front windscreen and he managed to find ways to make me compromise.
We have been loyal costumers to Hendy Ford and Joey and the team made the difference and switched our thinking to a Škoda Richmond family - so we bought two cars. Even when Joey was busy, he ensured someone else would look after us. We have been delighted with everything - he even replaced a missing air vent clip. Joey made our handover easy, smooth and made our teenage girls smile with a Kodiaq bear and us with a bottle of Champagne! My even better would be to make Joey a business card with his name on it so he doesn’t have to scribble on a generic one!! I will come in soon to check he has one and maybe another coffee! Thank you Joey - you are a Škoda Super Star. Warren, Amy and the girls.

Picked up my Skoda Octavia from Richmond Botley. I am based a 3 hour drive away. However after speaking to James Gregory I knew I wanted to buy through this team and the journey would be worth while. Thankfully I was proved right.

The customer service from the team there was exceptional. Bearing in mind I had gone to a SKODA dealership just 20 min from me and did not rate the service. They more than made up for this at Botley.

At the dealership I dealt with David Hallett - Sales Executive, Matthew Phillips - Transaction manager, James Gregory - General sales manager

All three of them provided excellent customer service and you could tell really cared about there jobs and not just getting a sale done, but making sure the customer was purchasing the right type of vehicle for there needs and budget.

Couldn't recommend them highly enough and I will defiantly be going back to them in the future.

Thank again team.

By far the worst dealership experience I have ever come across!

I called on Monday to reserve a car that had just become available (no pictures on the website yet - car Reg: KW18FZL Skoda Octavia vRS). Ben, who I was talking to, sent me a quick video to show that the heated seats option that I wanted is there. He also showed me the outside, stating that the car will have a clean before I go there to test drive it on Sunday (as I was coming from Milton Keynes and weekdays weren't an option), and that there are no scratches or dents, apart from a small one in the front.

Come Sunday, I drive down from Milton Keynes (planning my entire day around this). Upon going for the test drive, I asked Ben to join us as we are not familiar with the area. He refused and instead put a destination on the satnav. When getting in the car and looking around I was greeted by the most disgusting car I have ever seen, it was clear to see why he refused. Having had a vRS before I knew what to expect, but this car did not even perform as well as my partner's current 138bhp Honda (the vRS had approx 230bhp), which is a sign of underlying issues.

When I returned from the test drive, I looked around in more detail. Ben tried to find excuses that the car went for mechanical checks, so they didn't have time to clean it. This would not have been a problem if the car was in a somewhat decent state, but:
- Everything inside was covered in mud (front and back seats, head rests, some of the ceiling and the boot, with sticky residue everywhere you touched);
- Several dents/scratches on the outside;
- Damaged alloys and a piece of the tyre was split;
- The boot compartment, where the spare wheel sits, was full of water (an issue that coincidentally I had with my previous vRS). The spare wheel was rusty and all the accessories were loose. Again, not something you'd expect from a 'completed' inspection.
- The AC didn't work. This apparently had also been inspected as part of the mechanical checks.
- I also noticed a leak in the engine bay.

Nevertheless, I went inside to discuss. I was willing to try and put everything aside for now pending discussion and potential negotiations. Ben was unable to provide full service history info, the 130 UCC check report, and was unwilling to present any extras they had to offer (extended warranty, paint protection etc.). He mentioned that he would provide all of this the following day. He was then very quick to demand that I make a decision there and then if I want the car or not. His excuse was that they had someone else interested, and they were going to offer it to them. A week later, the car is still available for sale with no reserve put down...guess that other person wasn't impressed either.

After expressing to him that I found this very unprofessional considering the state of the car and all the missing info, he agreed to allow me to make a decision by next day Monday 10am (how generous!).

I had visited another dealership the day before whereby I had a completely different experience. The sales team were friendly, attentive and went the extra mile. From the moment I made an initial call with them expressing my interest in the car, they sent a personalised long detailed video highlighting all I needed to know about the car before I considered a visit. Due to the impression they made and how they presented the car to me, I visited the dealership where the staff were outstanding. The car was as I would expect, in a good clean condition, the salesman spent time with me answering any questions I had and I left feeling respected and listened to. They even held the car for me, knowing I was visiting another dealership the day after! Due to their fantastic service, going above and beyond to a potential customer...I decided to call them on the way back from the Skoda dealership and agreed to purchase the car. I had high hopes for the experience with Skoda, but their service, lack of respect, transparency and attention to detail was shocking. Fair to say, I will not be going back to a Skoda dealer anytime soon!

The salesperson was extremely helpful . He showed us a range of vehicles within our price range, highlighting all features . He was not pushy nor patronising.on purchase he set up the car radio etc after a couple days rang to check all was ok , said to pop back if we had and issues

I recently purchased a Škoda Karoq from Tomasz at Richmond's Škoda in Botley and the experience was fantastic from start to finish. Tomasz took the time to understand exactly what I was looking for in a car, ensuring I got the right fit for my needs. He arranged a lengthy test drive, allowing me to get a real feel for the car, and patiently explained how everything worked in detail. Throughout the process, he was professional, knowledgeable, and never made me feel rushed. His friendly and approachable manner made the whole experience smooth and enjoyable. If you’re looking for a helpful and professional car salesman, I highly recommend Thomasz and the team at Richmond's Škoda in Botley, Southampton.

Scott was efficient and informative.