Richmond Motor Group - Suzuki Botley Reviews 

124
TrustScore 5 out of 5

4.8

Suzuki Botley, Broad Oak, Botley, SO30 2EU Southampton, Hampshire, GB


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Rated 5 out of 5 stars

We wanted to give Sandeep Arora superlative feedback for his masterly salesmanship, friendly informative and perfectly timed intervention between us buying a car for a Skoda dealer in the midlands a... See more

Company replied

Rated 5 out of 5 stars

Joe and his colleagues very pleasant, polite and , helpful throughout, no pressure to buy. Able to inspect, test drive and consider in own good time. Made sure car had been checked over before collect... See more

Company replied

Rated 5 out of 5 stars

Bought a Great Black Corsa from Richmond Suzuki in Botley, nothing was too much trouble, very organised and smooth transaction, the wife really loves the car. Many thanks to Barry, Geoff and Joe, all... See more

Company replied

Rated 5 out of 5 stars

We called into Richmond at Botley on our way home on 27 October as the module had disconnected for the radio. The car was taken to the workshop where the module was reset. Hopefully it won't happen ag... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Botley, Broad Oak, Botley, SO30 2EU, Southampton, Hampshire, United Kingdom

  • 01489 775 000

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

1,674 reviews in the last 12 months

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Rated 4 out of 5 stars

Many thanks to Lee from Botley

Many thanks to Lee from Botley for making the exchange very smooth. Impressed with his expertise and knowledge. We now have a vehicle skoda rapid that we are very happy with.

January 6, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Hi Jane, thank you for taking the time to leave us a review. Lee will be so pleased to hear you're happy with your new vehicle!

Rated 5 out of 5 stars

Excellent service

They went above and beyond to help me with my purchase, they even delivered my new car and took my part ex away, I had problems with taxing my car, they sorted that as well for my, cannot thank the team enough.

January 2, 2023
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Reply from Richmond Motor Group - Suzuki Botley

Hi Peter, it is great to hear our Suzuki Botley team provided you with excellent service! Thank you for your kind words.

Rated 5 out of 5 stars

Steve was outstanding

Steve was outstanding, efficient and helpful during the process

November 15, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Anita, thank you for taking the time to leave us a review. We are so pleased you received an excellent car-buying experience from Steve!

Rated 5 out of 5 stars

Well done

The staff were very helpful and friendly. A good experience from first contact to collecting vehicle.
Well done and keep it up.

November 26, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Brian, thank you for taking the time to leave us a review. We are so pleased you received excellent customer service!

Rated 5 out of 5 stars

Great Service, Knowledge & Patience

I would highly recommend the team at Suzuki Botley, especially Sadie. Throughout the purchasing process she was extremely helpful, knowledgeable and patient. We are really happy with our recent purchase and will definitely be returning to this dealership in future.

October 1, 2022
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Hi Oli, we couldn't be happier that Sadie and the Suzuki Botley team provided you with such an excellent car-buying experience. We hope to see you again in the future!

Rated 5 out of 5 stars

Simple suzuki is all you need to know…

Simple suzuki is all you need to know at half the price of the Germany car's and probably half the price to fix to at a later date. Had a blue motion golf diesel I traded in for the little inglis. As the golf to low for UK roads and little suzuki much better as for the hybrid system it's good at sorting its self out but when you take your foot off the acceleration it slows it self down so not sure it's any better than just the normal petrol 1.2 engine. Plus side is you can get a nearly new car that's not a silly price with excellent reliability. But some people don't like it when you driving a newer car than them that does 70mpg and alot cheaper to. Overall if you had old rubbish car's all your life and you don't want pay the backstreet fix it garages anymore. Then take on the suzuki at a cheap monthly price and watch all their faces drop when you drive old scrappers no more.lol

October 22, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Steve, thank you for your kind words. We are so pleased you are happy with your new Suzuki! Happy motoring!

Rated 5 out of 5 stars

The professional way the car I was…

The professional way the car I was purchasing was handled without pressure and the arrangements for collection.
When the new car needed checking a curtesy car was provided, delivered to my home.

October 14, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Graham, thank you for taking the time to leave us a review. We are so pleased you were happy with the car buying experience you were provided with.

Rated 5 out of 5 stars

We met a very personable salesperson…

We met a very personable salesperson who showed interest in our questions, was at no time “pushy” or desperate for a sale. She took us through our options and made us feel very comfortable.
We would recommend Richmond to anyone. Hi

October 10, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Ann, thank you for taking the time to leave us a review. We are so pleased you're happy with the customer service you received.

Rated 5 out of 5 stars

Helpful

Very quick and smooth sale. Felt welcomed and understood the minute we walked through the door. Sadie and Delbir are lovely down to earth people that was nothing but helpful through the whole process. Thanks again.

September 30, 2022
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Hi Hannah, thank you so much for leaving your kind feedback! Sadie and Delbir will be pleased to know you had such an amazing car purchasing experience. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Excellent service

I am pleased with my purchase and the service received. Very friendly and professional staff, especially Sadie Horsted and Delbir Bhatti, both knowledgeable and very nice. They made me feel very welcome from the moment I arrived. The whole experience was very nice, the process was quick and smooth. I would definitely recommend buying from them.

September 24, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Robert, hearing that you have had such a positive experience at Richmond Suzuki in Botley is the best thing we could hope for! We are glad to know Sadie and Delbir delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Excellent used car (Vauxhall Corsa) sale…

I bought a used car (Vauxhall Corsa) from Richmond after finding it online. From the first point of contact by 'phone I was impressed by the sales rep., Sadie Horsted. She was friendly, professional and helpful when making the appointment to view the car.

At the appointment itself she was welcoming, efficient in the best way and well-informed about the car and the purchasing process, particularly as I was not confident or particularly knowledgeable myself. At no point did I feel unduly pressured, harassed or forced into a decision. I felt that the focus was more on whether the specific car was right for me personally, rather than simply achieving a sale. I was able to take my time over the test-drive and decisions and all questions were answered with patience and clarity.

I did buy the car and am very happy with my purchase. At all times, Sadie and Delbir were very helpful, clear in the information needed and the steps to take and a pleasure to deal with, both during the sale process and once the purchase had been completed.

The whole process of buying the car was made enjoyable by Sadie's calm, knowledgeable, friendly and helpful manner, as far removed from the worst stereotypes of high-pressure dealers as could be. I would not hesitate to use Richmond again and I would be happy to recommend them to anyone I know. Grateful thanks to Sadie and Richmond for their time and their expertise.

September 24, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Ruth, we are pleased to know your recent visit to the showroom was so amazing; Sadie will be delighted to learn of your high praise! Thank you so much for leaving this lovely comment!

Rated 5 out of 5 stars

Wonderful service

As soon as we started looking at cars on the forecourt we were approached by Sadie and from there on we were guided by Sadie as we had not bought a car from a dealer before, she listened to what we needed and found a car for us and arranged a test drive, she was very friendly and helpful and made the whole experience good. We fell in love with the car and again Sadie and the team helped us. Would recommend Sadie and the team to anyone,

September 22, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Susan, on behalf of Sadie and the rest of the team at Richmond Suzuki in Botley, thank you so much for your lovely comments!

Rated 5 out of 5 stars

Excellent experience

We had a really great experience with Del, he was friendly, very helpful, and made the process really easy

September 20, 2022
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Hi Nicole, hearing that you have had such a positive experience at Richmond Suzuki in Botley is the best thing we could hope for! We are glad to know Del delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Thank You So Much!

From start to finish, Delbir has made this experience stress free and easy. He was kind enough to offer me multiple test drives to make sure I was absolutely certain of my purchase, and never made me feel like I was pressured into a sale. I'm so chuffed with my new car. I'll be recommending you to anyone I hear is in the market!

September 14, 2022
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Hi Fi, Congratulations on your new car! We are so pleased you received such a great car buying experience from Delbir!

Rated 5 out of 5 stars

First class service!

I needed to find myself a new car and, all I can say is the service I have received has been second to none! Delbir, has been excellent from the first time I met him, nothing has been too much, and he's kept me updated on my purchase from my first visit. If you're thinking of a new car purchase, please make this garage your first port of call!

August 30, 2022
Unprompted review
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Reply from Richmond Motor Group - Suzuki Botley

Hi Tony, thank you for choosing Richmond Suzuki in Botley! We are pleased to know you would recommend us to others and we look forward to seeing you again!

Rated 5 out of 5 stars

Buying a car was a pleasant experience

Buying a car was a pleasant relaxed experience. The staff were Knowledgeable and helpful. I would definitely recommend.

August 23, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Ian, hearing that you have had such a positive experience at Richmond Suzuki in Botley is the best thing we could hope for! We are glad to know the team delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Very helpful team

Very helpful team. No pressurised selling. Part exchanged car for a smaller vehicle. No issues at all. Recommend.

August 11, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Good afternoon, thank you for the positive five star rating and review. We hope you enjoy your vehicle and look forward to seeing you again.

Rated 5 out of 5 stars

Sadie is brilliant

We had the best customer service purchasing my Mercedes!! Sadie was really helpful and informative! Top service

July 29, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Clare, hearing that you have had such a positive experience at Richmond Suzuki in Botley is the best thing we could hope for! We are glad to know Sadie delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Great service Sadie Kevin and Delbir…

Great service Sadie Kevin and Delbir all made us buying our new car the easiest most fun process and was a great experience !

July 25, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Georgia, hearing that you have had such a positive experience at Richmond Suzuki in Botley is the best thing we could hope for! We are glad to know Sadie, Kevin & Delbir delivered excellent customer service and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Thank you Sadie, James and Kevin for making me feel like a really valued customer. If you're looking to purchase your next car this pro team will assist you with all steps to drive away with your new vehicle hassle free.

July 25, 2022
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Reply from Richmond Motor Group - Suzuki Botley

Hi Pawel, congratulations on your new car! We are so happy that Sadie, James & Kevin provided you with an excellent car buying experience. Enjoy your car!

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