Richmond Motor Group - Suzuki Fareham Reviews 

298
•
TrustScore 5 out of 5

4.9

Suzuki Fareham, Newgate Lane, PO14 1AJ Fareham, Hampshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The experience was so easy and laid back, fantastic customer service and incredibly friendly staff. Everything clearly explained and left feeling I'd got a great deal and had been well treated throug... See more

Company replied

Rated 5 out of 5 stars

The customer service was exceptional. Jag Singh listened to my needs and was patient and helpful, his customer service was second to none.

Company replied

Rated 5 out of 5 stars

Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more

Company replied

Rated 5 out of 5 stars

Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget! He was friendly & most importantly not pushy at all (as I’d imagined car salesman m... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Car Inspection Station
  4. Car Service
  5. Hyundai Dealer
  6. Skoda Dealer
  7. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom

  • 01329 820 620

4.9

Excellent

TrustScore 5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(298)

1,712 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best car buying experience!

Looked after by Peter Fowler, who was brilliant from the moment we entered the showroom. He made sure I was happy with my decision before proceeding, I didnt feel bulldozed at all - as I have at other dealerships! He went out of his way to ensure I could take my chosen car that day. He really knows his stuff so, if you’re in the market for a new car, I recommend you go to see him! Thanks Peter!

March 4, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Dear customer. Thank you for your 5-star feedback and recommendation! It's always appreciated. We're so glad to hear that Peter gave you an excellent car-buying experience, he will be over the moon with your kind words and comments. We wish you all the best with your new car and hope to welcome you back in the future!

Rated 5 out of 5 stars

Decided to purchase a used Volvo XC40…

Decided to purchase a used Volvo XC40 for my daughter with a PX on her VW Polo. The online advert was excellent thus we called in to see it in the flesh. Approached by Sales Exec. Peter Fowler, who proved a charming, knowledgeable chap void of the usual pushy sales patter just intent on meeting our needs. During the negotiations, he covered all matters professionally and during the course of some 2 hours calmly answered all of our questions. We were also introduced to Will, Sam and Jaz and others who all represented Richmond at the highest level giving us full confidence in the Company and in the manner that they all worked so well as a team. Still awaiting papers from DVLA to complete a private plate transfer but otherwise, my daughter is driving her dream car and despite the B.O.D taking a bashing, we are all very happy. Thanks, Peter and team, you have certainly done yourselves and Richmond proud.
Brgds, Martin & Tamara.

March 3, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Good morning, Martin. Thank you for your 5-star review, we really appreciate it. Peter and the whole team at Suzuki Fareham will be over the moon with your praises! We're so glad that they gave you an excellent car-buying experience. We hope your daughter loves her new car and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Easiest car purchase I've done

I've just bought my new car through Fareham Suzuki garage with the assistance of Pete.
He was really knowledgeable and helpful which made the normally stressful process, a dream. Everyone in the branch was really friendly.
Thank you so much

February 28, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Cam. Thank you for your 5-star review! We're delighted to hear that Pete and the team at Suzuki Fareham made your car-buying experience a dream. They will be very happy to hear of your praises.

Rated 5 out of 5 stars

We received absolutely amazing service…

We received absolutely amazing service from start to finish when we bought our suzuki Swift. Jag was professional throughout.

February 17, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Krystal. Thank you for your 5-star review, we appreciate it! We're so glad to hear that Jag was able to provide you with amazing service throughout your car-buying experience!

Rated 5 out of 5 stars

Excellent Service

Part exchanged my car here for a newer model. Excellent service throughout the whole process from Jag. Really happy with the car and the deal I was offered.

February 20, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Jason. Thank you for your 5-star review. We're so glad Jag provided you with a great car-buying experience and hope to see you again in the future!

Rated 5 out of 5 stars

Great customer service from Pete

Pete was super helpful in showing me my now new car! Very friendly and honest, I didn’t feel pressured to purchasing the extras but he explained everything simply so it made decision making easy!

February 18, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Jade. Thank you for your delightful review. Pete and the team at Suzuki Fareham will be very happy with your kind comments. We hope you enjoy your new car!

Rated 5 out of 5 stars

Great service from Pete

Great service from Pete. Very helpful and understanding, even picked me up from the train station! Not pushy at all, and although it's early days yet, so far I'm very happy with the car. Other guys in the showroom very nice too..sorted me out an espresso as I was knackered from being up at 4.30am to get train!

February 17, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Good morning, Daniel. Thank you for your 5-star review! We're so happy that Pete and the team at Suzuki Fareham provided you with a great car-buying experience.

Rated 5 out of 5 stars

Good experience

We were looking for a new car and saw one we were interested in. Mr Jay Singh came over and spoke to us, asked us what we were interested in and showed us around a potential car. His professionalism and knowledge was great and I didn't feel pressured and felt I could ask the questions I needed. We ended up getting a car from elsewhere but appreciate the time and kindness.

January 21, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Victoria, thank you for taking the time out of your busy schedule to leave this wonderful comment! We hope to see you again in the future!

Rated 4 out of 5 stars

Great service!

Recently had a review about changing my car for something more affordable and Jag was so helpful and friendly!

February 3, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Eleanor. Thank you for your feedback! We're very happy Jag was able to assist and provide a great experience.

Rated 5 out of 5 stars

Very helpful and clear

Jag was very helpful and clear throughout the process of buying a car. He went above what was expected to improve my experience

February 9, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Dear customer. Thank you for taking the time to leave a review. We're so happy that Jag and the team at Suzuki Fareham were able to go above and beyond to provide you with a great car-buying experience!

Rated 4 out of 5 stars

Customer Service. Jag was the person that helped us when…

Jag was the person that helped us when we went in to look at part exchanging and he was very helpful. Nothing was too much trouble and he helped us get the right car for our needs.

January 13, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Joanne. Thank you for your positive feedback. We're very happy to hear that you had a great experience with Jag and the team at Suzuki Fareham.

Rated 5 out of 5 stars

Pete in fareham branch very helpful

Pete in fareham branch very helpful, not pushy and very informative.

January 26, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Perry. Thank you for your 5-star rating. We're very happy to know that you had a great experience at Suzuki Fareham and will be sure to pass your positive feedback onto Pete.

Rated 5 out of 5 stars

Nothing was too much trouble - good teamwork …

Changed my Suzuki for a different Swift model at Richmond Suzuki Fareham at the end of January - the teamwork from Sam Oxenford and Wil made the experience feel very worthwhile, and nothing was too much trouble for them. There were some problems with documentation or paperwork, easily overcome (eventually) and helped by their positive approach problems. Good customer experience.

January 31, 2023
Unprompted review
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Good afternoon, Bob. Thank you for your 5-star review. We're very pleased to know that Sam, Will and the team over at Suzuki Fareham provided you with a great car-buying experience. We wish you many happy miles in your new motor and hope to see you again in the future!

Rated 5 out of 5 stars

Knowledgeable staff.

Knowledgeable staff.
No salesman pressure.
Very smooth process.
Good part exchange.

January 26, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Dear Mr Bennett. Thank you for your positive feedback. We're glad to hear you had a great experience at Suzuki Fareham and hope to see you again in the future!

Rated 5 out of 5 stars

Thank you Peter Fowler

Kind, caring, friendly service. Listened to what we needed, helped us get the best deal for the exact car we were looking for. Thanks again

January 14, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Good afternoon, Gemma. Thank you for your positive review. We're really happy to hear you had a great car-buying experience with the team over at Suzuki Fareham and will be sure to share your kind comments with Peter!

Rated 5 out of 5 stars

Amazing

Will and Peter made me feel like a valued customer. Professional but also friendly.
Thank you.

January 25, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Heather. Thank you for taking the time to leave such positive feedback. We're very happy to hear about your amazing car-buying experience at Suzuki Fareham and will be sure to pass your kind comments on to Will and Peter!

Rated 5 out of 5 stars

Thank you Suzuki Our needs were listened to so that the…

Our needs were listened to so that the best vehicle to suit us could be suggested for us to view. We were under no pressure to purchase, all our questions were answered and the whole team was friendly and welcoming. Special thanks to Jag Singh, our main sales person, whose help, humour and warmth throughout made the whole a great experience.

January 21, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Andrew. Thank you for your positive feedback. We are so happy that Jag provided you with a great car-buying experience and will be sure to pass over your kind words. Enjoy your new car!

Rated 5 out of 5 stars

Great customer service

January 18, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Stephen. Thank you for your review. We are pleased to know you received great customer service.

Rated 4 out of 5 stars

Good salesman

The service is explained in detail enough

January 13, 2023
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

Hi Matthew, thank you for your review. We are so pleased you received a great customer experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look