Richmond Motor Group - Suzuki Fareham Reviews 

293
TrustScore 5 out of 5

4.9

Suzuki Fareham, Newgate Lane, PO14 1AJ Fareham, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... See more

Company replied

Rated 5 out of 5 stars

Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... See more

Company replied

Rated 5 out of 5 stars

Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom

  • 01329 820 620

4.9

Excellent

TrustScore 5 out of 5

293 reviews

5-star
4-star
3-star
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1-star

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4.9

All reviews

(293)

1,587 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Part exchanged my car here for a newer model. Excellent service throughout the whole process from Jag. Really happy with the car and the deal I was offered.

February 20, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Jason. Thank you for your 5-star review. We're so glad Jag provided you with a great car-buying experience and hope to see you again in the future!

Rated 5 out of 5 stars

Great customer service from Pete

Pete was super helpful in showing me my now new car! Very friendly and honest, I didn’t feel pressured to purchasing the extras but he explained everything simply so it made decision making easy!

February 18, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Jade. Thank you for your delightful review. Pete and the team at Suzuki Fareham will be very happy with your kind comments. We hope you enjoy your new car!

Rated 5 out of 5 stars

Great service from Pete

Great service from Pete. Very helpful and understanding, even picked me up from the train station! Not pushy at all, and although it's early days yet, so far I'm very happy with the car. Other guys in the showroom very nice too..sorted me out an espresso as I was knackered from being up at 4.30am to get train!

February 17, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning, Daniel. Thank you for your 5-star review! We're so happy that Pete and the team at Suzuki Fareham provided you with a great car-buying experience.

Rated 5 out of 5 stars

Good experience

We were looking for a new car and saw one we were interested in. Mr Jay Singh came over and spoke to us, asked us what we were interested in and showed us around a potential car. His professionalism and knowledge was great and I didn't feel pressured and felt I could ask the questions I needed. We ended up getting a car from elsewhere but appreciate the time and kindness.

January 21, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Victoria, thank you for taking the time out of your busy schedule to leave this wonderful comment! We hope to see you again in the future!

Rated 4 out of 5 stars

Great service!

Recently had a review about changing my car for something more affordable and Jag was so helpful and friendly!

February 3, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Eleanor. Thank you for your feedback! We're very happy Jag was able to assist and provide a great experience.

Rated 5 out of 5 stars

Very helpful and clear

Jag was very helpful and clear throughout the process of buying a car. He went above what was expected to improve my experience

February 9, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Dear customer. Thank you for taking the time to leave a review. We're so happy that Jag and the team at Suzuki Fareham were able to go above and beyond to provide you with a great car-buying experience!

Rated 4 out of 5 stars

Customer Service. Jag was the person that helped us when…

Jag was the person that helped us when we went in to look at part exchanging and he was very helpful. Nothing was too much trouble and he helped us get the right car for our needs.

January 13, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Joanne. Thank you for your positive feedback. We're very happy to hear that you had a great experience with Jag and the team at Suzuki Fareham.

Rated 5 out of 5 stars

Pete in fareham branch very helpful

Pete in fareham branch very helpful, not pushy and very informative.

January 26, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Perry. Thank you for your 5-star rating. We're very happy to know that you had a great experience at Suzuki Fareham and will be sure to pass your positive feedback onto Pete.

Rated 5 out of 5 stars

Nothing was too much trouble - good teamwork …

Changed my Suzuki for a different Swift model at Richmond Suzuki Fareham at the end of January - the teamwork from Sam Oxenford and Wil made the experience feel very worthwhile, and nothing was too much trouble for them. There were some problems with documentation or paperwork, easily overcome (eventually) and helped by their positive approach problems. Good customer experience.

January 31, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good afternoon, Bob. Thank you for your 5-star review. We're very pleased to know that Sam, Will and the team over at Suzuki Fareham provided you with a great car-buying experience. We wish you many happy miles in your new motor and hope to see you again in the future!

Rated 5 out of 5 stars

Knowledgeable staff.

Knowledgeable staff.
No salesman pressure.
Very smooth process.
Good part exchange.

January 26, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Dear Mr Bennett. Thank you for your positive feedback. We're glad to hear you had a great experience at Suzuki Fareham and hope to see you again in the future!

Rated 5 out of 5 stars

Thank you Peter Fowler

Kind, caring, friendly service. Listened to what we needed, helped us get the best deal for the exact car we were looking for. Thanks again

January 14, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good afternoon, Gemma. Thank you for your positive review. We're really happy to hear you had a great car-buying experience with the team over at Suzuki Fareham and will be sure to share your kind comments with Peter!

Rated 5 out of 5 stars

Amazing

Will and Peter made me feel like a valued customer. Professional but also friendly.
Thank you.

January 25, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Heather. Thank you for taking the time to leave such positive feedback. We're very happy to hear about your amazing car-buying experience at Suzuki Fareham and will be sure to pass your kind comments on to Will and Peter!

Rated 5 out of 5 stars

Thank you Suzuki Our needs were listened to so that the…

Our needs were listened to so that the best vehicle to suit us could be suggested for us to view. We were under no pressure to purchase, all our questions were answered and the whole team was friendly and welcoming. Special thanks to Jag Singh, our main sales person, whose help, humour and warmth throughout made the whole a great experience.

January 21, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Andrew. Thank you for your positive feedback. We are so happy that Jag provided you with a great car-buying experience and will be sure to pass over your kind words. Enjoy your new car!

Rated 5 out of 5 stars

Great customer service

January 18, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Stephen. Thank you for your review. We are pleased to know you received great customer service.

Rated 4 out of 5 stars

Good salesman

The service is explained in detail enough

January 13, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Matthew, thank you for your review. We are so pleased you received a great customer experience!

Rated 5 out of 5 stars

Jag has been great during my search for…

Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because I truly appreciate all that Jag did to help me find me just what I was looking. Call Jag if you want top-notch customer service!

January 16, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Niki, thank you for taking the time to leave us a review. We are so pleased Jag provided you with an excellent car-buying experience!

Rated 5 out of 5 stars

Must thank Sam Oxenford (Suzuki…

Must thank Sam Oxenford (Suzuki Fareham) for all his attention during my enquiry. Very professional, friendly, one couldn’t deal with a better Salesperson. You certainly deserve 5* and more. Regards. Brigitte

January 9, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Brigitte, we couldn't be happier that Sam provided you with excellent customer service! Thank you for your kind words.

Rated 5 out of 5 stars

Me and my wife were served by Mr

Me and my wife were served by Mr. Mou who was very professional and with great welcoming attitude after he came out side of the show room just about when we were leaving the site. We end up by buying the car after that. That’s what we call a super sales man.

December 21, 2022
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning, thank you for your kind words. Mr. Mou will be so pleased you were happy with the customer service you were provided with.

Rated 4 out of 5 stars

Quality car at a fair price

Good quality car at a fair price

December 22, 2022
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Reply from Richmond Motor Group - Suzuki Fareham

Thank you for the positive review, Paul. We take pride in offering a wide selection of high-quality vehicles at competitive prices and are pleased to have met your expectations.

Rated 5 out of 5 stars

The person I spoke to

The person I spoke to, Sam Oxenford, had all the information that I needed to know about a vehicle and I ended up with the one I wanted, all staff there were very helpful.

November 29, 2022
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Christine, we couldn't be happier that Sam provided you with such an amazing car-buying experience! We hope you love your new car.

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