The experience was so easy and laid back, fantastic customer service and incredibly friendly staff. Everything clearly explained and left feeling I'd got a great deal and had been well treated throug... See more
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See what reviewers are saying
The customer service was exceptional. Jag Singh listened to my needs and was patient and helpful, his customer service was second to none.
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
Company replied
Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget! He was friendly & most importantly not pushy at all (as I’d imagined car salesman m... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
298 reviews
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The customer service was exceptional
The customer service was exceptional. Jag Singh listened to my needs and was patient and helpful, his customer service was second to none.
September 27, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear that our team member provided exceptional customer service. It's wonderful that they listened to your needs and were patient and helpful.
Outstanding Experience
The experience was so easy and laid back, fantastic customer service and incredibly friendly staff. Everything clearly explained and left feeling I'd got a great deal and had been well treated throughout.
Special shoutout to Jag Singh for his outstanding customer service and friendliness, he and his team were outstanding throughout!
September 19, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your wonderful feedback and 5-star rating! We're so glad to hear that your experience was easy and that you received fantastic customer service from our friendly staff. It's great that everything was clearly explained and that you felt well-treated throughout.
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for the 5 star review!
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear that your car-buying process was efficient and that you appreciated our no-pressure approach. Thank you for your kind words!
All good, easy car purchase
All good, friendly, helpful staff, purchase of car was very straightforward with good communication from contact centre and staff at the dealership.
September 4, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear that everything was good and that our staff were friendly and helpful! It's wonderful that your car purchase was straightforward with good communication.
Jag was the salesperson who assisted…
Jag was the salesperson who assisted was extremely personable, informative and not pushy at all. Would recommend him him to anyone I know visiting your dealership.
August 21, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're so pleased to hear that our salesperson was personable, informative, and not pushy. We appreciate you recommending us to others!
Very friendly
Very friendly, informative… polite and made buying a car an easy experience.
August 25, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're so pleased to hear that our team was friendly, informative, and polite, making your car-buying experience an easy one. Thank you for your wonderful feedback!
Very professional from the outset
Very professional from the outset.
Friendly, honest and great communication.
Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do their best to sort out any problems.
August 22, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your positive feedback! We're delighted to hear that our team provided professional, friendly, and honest service with great communication, making your experience a good one.
Friendly professional advice without…
Friendly professional advice without pressure salesman jargon. Very impressed with the customer service and handover of purchased vehicle from salesman
August 15, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear you received friendly, professional advice without any pressure. It's wonderful that you were impressed with the customer service and vehicle handover.
Jag was very helpful in finding us…
Jag was very helpful in finding us exactly what we wanted/ needed
August 15, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your wonderful review and five-star rating! We're delighted to hear that our team member was very helpful in finding exactly what you wanted and needed.
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear that you had a seamless experience with our team. Thank you for your wonderful feedback!
Very pleasant buying experience with…
Very pleasant buying experience with Robbie Murrell.
Professional and straightforward.
August 14, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your five-star rating! We're delighted to hear that your buying experience was pleasant, professional, and straightforward.
Bradley was great
Bradley was great. Good communication, explained everything clearly. Really helpful when setting up the car. Friendly and approachable
July 3, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your wonderful review! We're so glad to hear that our service was helpful and that everything was explained clearly.
A huge thank you to Robbie and Bill for…
A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish, and even had my car delivered to my address. Fantastic customer service, I wouldn’t hesitate to buy from them again. Highly recommend!
June 27, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your positive feedback and 5-star rating! We're happy to hear that the process was easy and that our team was kind, helpful, and professional. We're glad everything was organized from start to finish.
Reply from Richmond Motor Group - Suzuki Fareham
We are very happy to hear this positive feedback. We appreciate you taking the time to share your experience.
Phillip was fantastic
Phillip was fantastic. He listened to what we needed, understood and then offered us a choice of cars that fitted us.
His first recommendation was ideal and we are delighted with the car and the service we were given, thank you so much.
November 16, 2025
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your positive feedback! We're happy to hear our team listened to your needs and helped you find the ideal car. Thank you for your kind words!
Jag was great
Jag was great. Very patient and listened to what we were looking for. He even stayed late after his finish time which we didn’t realise as we were made to feel so comfortable. Thank you Jag.
April 17, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're happy to hear that you had such a positive experience! We appreciate your feedback and are glad that you felt comfortable and that your needs were listened to. Thank you!
A happy customer
Jag was very good and helpful and the car well prepared. There are always a couple of things to sort out after the sale and these are in progress.
I would say that the company is generally honest and straightforward in its approach and the sale was fine although contact response was a little slow afterwards.
March 29, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We appreciate your positive review and four-star rating! We're happy to hear that you found the car well-prepared. We're addressing the after-sale items and acknowledge that our response time could be better.
Bradley was professional and couldn't…
Bradley was professional and couldn't do enough for us
March 30, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're happy to hear that the service exceeded your expectations. Thank you for your positive feedback; we appreciate it greatly.
A fantastic dealership experience
A fantastic dealership experience! Bill, Robbie, Thea and team went out of their way with fantastic customer service! Great job Richmond Suzuki! I’m really pleased with my new car!
March 12, 2026
Reply from Richmond Motor Group - Suzuki Fareham
We're happy you had a fantastic dealership experience and that our team provided outstanding customer service! We appreciate your positive feedback and are glad you're pleased with your new car.
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