Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... See more
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Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... See more
Company replied
A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... See more
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
291 reviews
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I keep coming back for a reason…
Richmond Motor Group listened to my requirements and got a great match at the first attempt. They expertly guided me through the process and helped me complete in two days. I would not hesitate in recommending them.
September 30, 2025
Reply from Richmond Motor Group - Suzuki Fareham
We're happy to hear that we matched your requirements so well! We appreciate your kind words and are glad you enjoyed our guidance through the process. Thank you for recommending us!
Polite and courteous, knew their stuff.
Polite and courteous. Knew their stuff about the cars on offer. No hard sell, just good service. Bradley was brilliant for such a new member of their team.
August 28, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, thank you very much for this 5-star rating and review!
Enthusiastic and friendly staff
August 2, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Marion, thank you for taking the time to rate and review us!
Very helpful,with great help from Jag…
Very helpful,with great help from Jag Sign,couldn’t of been more professional Thanks Ivan
July 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Ivan, lovely to hear you've had a great experience! We'll make sure Jag gets the message!
They made the sell very easy.
They made the sell very easy.
No problems at all.
The salesman was very good.
July 12, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your positive feedback, Michael!
Roy was so lovely and helpful gave me…
Roy was so lovely and helpful gave me all my options but didn’t push anything unwanted
July 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Christina, we're pleased to know you've had a lovely experience at Richmond Suzuki! Thank you for sharing it with others online!
Jag Singh was excellent to deal with…
Jag Singh was excellent to deal with .He was very patient and not pushy and had time to answer our questions .To answer your question ,yes I am enjoying my Suzuki swift .I will hopefully upgrade in the near future .
July 15, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Jag, it's great to know you're enjoying your new Suzuki Swift! Thank you for sharing your positive experience with others online!
Very pleased with service ty
July 9, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, we are grateful for your 5-star feedback! Thank you for choosing us!
I had a bad experience at your mg show…
I had a bad experience at your mg show room but at the Suzuki one was 1000 times better jag was so knowledgeable and wanted our interests to suit which car we wanted great chap well done
June 7, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi David. We appreciate you sharing your experience. We're glad the Suzuki showroom visit was much better, and our staff member's knowledge and service met your needs. Thanks for your feedback. Many thanks, Laurence
Excellent experience
The first person I saw when looking for a car was George. He was the reason I chose the car I did. He was friendly ,charming without being pushy. He made me feel comfortable on the test run. He always has time to say hello if he sees you even though he is busy.
Ginelle was excellent at sorting out all the paperwork a very pleasant young lady.
May 23, 2025
Reply from Richmond Motor Group - Suzuki Fareham
We're glad you enjoyed your experience. We appreciate you highlighting how our team made you feel comfortable and valued. Thank you for your feedback.
Having had a bad experience with a…
Having had a bad experience with a different Richmond showroom i was reluctant to purchase from them again, however from the moment I met Jag, he was a genuinely, friendly and helpful salesman. He explained everything in detail and discussed all the options available. I did not feel pressured in anyway. When I arrived to collect the vehicle, Jag and Rory bent over backwards to assist me with securing the finance package and helping to load my ID electronically. Everyone at Suzuki Portsmouth were friendly and welcoming. They have made the whole experience a pleasure and my new car is perfect.
May 20, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Colette, we appreciate you sharing your experience. We're happy to hear that our team was helpful and accommodating, especially after your previous experience. We're glad we could make your purchase a pleasure and that you're happy with your new car. Kind regards, Cameron
Swift Experience
Rory made our experience of buying from Suzuki very easy & pleasant with his knowledge and professionalism and non-pushy manner.
We are very pleased with our little Swift and hope to have many hours of happy motoring.
May 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Celia, we're thrilled to hear about your positive experience with Rory. It sounds like he went above and beyond to make your car buying journey smooth and enjoyable. We're delighted you're happy with your new Swift and wish you many happy miles ahead. Kind regards, Cameron
Jag was very welcoming and helpful
Jag was very welcoming and helpful. Amazing service and grateful for my car.
May 8, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Roseannah, thank you for your kind words! We are delighted to hear you had a positive experience and appreciate your feedback. We hope you enjoy your new vehicle. Kind regards, Cameron
Great customer service
The Sales Executive, Jag Singh that assisted me with the purchase made the experience enjoyable, he was also very knowledgeable and professional, but made me feel at ease knowing I've purchased a good vehicle. I'd highly recommend Jag to friends and family should they wish to purchase a new vehicle from Richmond Suzuki Portsmouth.
April 12, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Chanette, thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience with our Sales Executive. We strive to provide our customers with exceptional service and it's wonderful to know that our team member exceeded your expectations. We appreciate your recommendation and will share your feedback with our team. Kind regards, Cameron
Poor Admin
Three days after completing the purchase of my car I still have not received all the documentation. Otherwis treated well
March 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, We understand your frustration with the delay in receiving your car documentation. We strive to provide a seamless experience for our customers, and we apologise for any inconvenience this has caused. We are working diligently to ensure all necessary documents are delivered to you promptly. Please get in touch with us so we can investigate further on customerservice@richmondmotorgroup.com
Kind regards
Mae
Reply from Richmond Motor Group - Suzuki Fareham
We're delighted to hear you were happy with the service. We appreciate your kind words and are glad you had a positive experience.
Ginelle was very warm and friendly
Ginelle was very warm and friendly. She listened carefully to my desires and wishes for a new car. She was helpful but not pushy which was great.
February 22, 2025
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear you had a positive experience with Ginelle. We appreciate your kind words about her warmth, attentiveness, and helpfulness. It sounds like she did a great job understanding your needs and providing a comfortable car-buying experience.
great service
very helpful, not pushy, listened to what I wanted and gave me exactly what I asked for. not only that but were really nice people.
February 24, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Paul, we're thrilled to hear you had such a positive experience! We strive to provide exceptional service and are happy to know we met your expectations. It's wonderful to hear that you found our team helpful, attentive, and friendly. We appreciate your kind words and will share your feedback with our team. Kind regards, Cameron
Richmond found my car for me it was…
Richmond found my car for me it was exactly what I was looking for. They carried out all the repairs that they promised, and the car was collected in the condition that you would expect.
February 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, we appreciate you taking the time to share your positive experience. We're thrilled to hear that you were happy with the car we found for you and that the repairs were completed to your satisfaction. We strive to provide our customers with the best possible service and we're glad that we were able to meet your expectations. Kind regards, Cameron
Over all happy with the…
Over all happy with the salesperson,there were a few small niggles with the car,nothing bad but things that stopped me giving 5.
February 9, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Stephen. We appreciate your feedback and are glad you had a positive experience with our salesperson. We're sorry to hear about the minor issues you encountered with the car. We strive to provide excellent customer service and will take your feedback into consideration as we continue to improve. Many thanks, Laurence.
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