Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... See more
Company replied
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See what reviewers are saying
Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... See more
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
Company replied
A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
292 reviews
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Just brought a used car from Suzuki in…
Just brought a used car from Suzuki in Fareham. Jag was super efficient and had everything ready for our collection date.
April 12, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Anita. Thank you for taking the time to leave us this great review. We're delighted to hear Jag provided you with excellent service and I will be sure to pass along your kind comments. Enjoy your new ride!
Thank you Jag
Jag was absolutely amazing, couldn’t have asked for a better employee to help me through the purchase of my new Suzuki Vitara…. Personable, knowledgeable and excellent customer service…. The whole journey was made effortless and smooth, thank you 🤩
April 9, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Ms Hayley. Thank you for taking the time to leave us a review! We're delighted to hear you had an excellent experience at our Suzuki Fareham dealership with Jag, I will be sure to pass your kind comments along to him. Enjoy your new ride and we look forward to hopefully welcoming you back in the future! 😊
mr peter howell indeed helped me a lot…
mr peter howell indeed helped me a lot and made the experience salubrious. he is very kind, approacheable and efficient. regards, dr sujit, NHS
April 8, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Dr Sujit. Thank you for taking the time to leave us this glowing review. We're delighted to hear you had such a pleasant experience and I will be sure to pass your kind comments along to Peter. We look forward to hopefully welcoming you back in the future. Enjoy your new ride!
The experience from start to finish was…
The experience from start to finish was very good. The customer service from Jag was fantastic and very professional
March 25, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hey Becky. Thank you for your kind comments regarding your recent car-buying experience with Jags. I'm pleased to read that you were happy with the service provided to you. Thanks again!
Great service from jag
I cake in to look for a car to pretty much drive away straight away. I met jag who was such a great help and got me a great deal on px. The service he provided was great from start to finish so I would highly recommend jag and will definitely return when I am next ready for another car.
March 25, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Mrs. Obrien. Thank you for your 5-star review and recommendation. I'm very pleased to read that you had a great experience with Jag and wish you all the best with your car and look forward to seeing you again in the future!
Great service
Was in need of a new car for work as my Swift was just too small for what I needed. Jag went through all my options and found me exactly what I needed. Huge thank you for all his help and keeping me up to date in the process from start to end. Great service.
March 15, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Dear customer. Thank you for your great review. I'm so pleased that Jag was able to help you find exactly what you was looking for and he will be over the moon with your 5-star feedback. Have a lovely weekend. Kind regards, Summer 😊
High Recommendation
Very welcoming, polite, knowledgeable, and accommodating to my requests and needs. They kept me informed and the loop with the whole process of buying my car. I Would highly recommend to potential Suzuki car buyers.
March 15, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Aaron. Thank you for taking the time to share your thoughts. I'm very happy to read that you had a 5-star experience and will gladly pass your review and recommendation on to the team. I wish you many happy miles in your Suzuki and hope to see you again in the future!
Generally helpful sales team though…
Generally helpful sales team though communication could have been better.
March 14, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Hi Mr. Nolan. Thank you for your honest feedback, customer feedback is very important to us so we know where we need to improve for the future! I'm glad you found the sales team helpful and hope you have a good weekend. 😊
Absolutely great experience very…
Absolutely great experience very friendly and approachable really happy with the service provided would recommend to family and friends so I am a very happy customer
March 5, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Siu. Thank you for your 5-star review and recommendation. I'm so pleased that you had a great experience and left a happy customer. I'll be sure to pass your feedback on to the team. Thanks again! 😊
Very happy with sales exec Jag .very…
Very happy with sales exec Jag .very welcoming,explained everything to me.
March 4, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Mr Jenkins. Thank you for your 5-star review - we're pleased that you had a great experience with Jag!
Great service
We went to Suzuki to check out the Swift. We were met by Jag who was so helpful, knowledgeable and really took notice of what I wanted and needed from a car. He matched me up with an Ignis which is not what id gone to look at but was perfect for me. Outstanding service from start to finish. Highly recommend!
March 3, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Dear Kylie. Thank you for your honest and positive review - customer feedback is very important to us! I'm thrilled to read that you had a 5-star car-buying experience with Jag and found the perfect car to suit all your needs! I will be sure to pass on your kind words and recommendation. Kind regards, Summer 😊
New finance
Came in knowing nothing about finance, and Jag was very helpful and explained it all fully for us! Very polite and funny, could not fault the customer service!
February 29, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Holly. Thank you for your wonderful feedback - Jag will be very pleased with your kind words, kind regards, Summer 😊
Customer Service
Jag Singh was the sales executive I spoke to about the purchase of my new car. There were a couple of things they found on the service that needed attention and they put right. Jag was amazing, he kept me up to date with where my car was, what was being done to it and he sorted me out a temporary car to use to get to work until mine was ready. Service was absolutely brilliant. Highly recommend. Thank you Jag.
February 29, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Neil. Thank you for taking the time to feedback on your experience, we really appreciate it! We're so pleased that you had a pleasant car-buying experience with Jag and found the service brilliant. I will be sure to pass on your 5-star review and recommendation! Kind regards, Summer 😊
Reply from Richmond Motor Group - Suzuki Fareham
Hi Florence. Thank you for your great feedback - we're glad to have been of service!
Jag was really helpful and made sure…
Jag was really helpful and made sure all basis was covered. First financed car made easy
February 27, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Morning Cerys, thank you for your honest and positive feedback. We're so happy that Jag provided you with a 5-star service and wish you many happy miles in your car!
Jags really knowledgable and helpful…
Jags really knowledgable and helpful when purchasing my car.
Sam at head office always great to deal with too.
February 26, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Rachel. Thank you for your positive feedback - we're glad to have been of service!
Mo has been fantastic throughout our…
Mo has been fantastic throughout our experience with Suzuki, answering my questions and making the process as smooth as possible
February 24, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Alison. Thank you for your positive feedback. We're so pleased that you had a fantastic experience with Mo and hope to see you again soon! 😊
Purchasing first vehicle from dealership
Came into Richmond Suzuki with next to no knowledge on finance options or buying a car from a dealership. We had a bad experience at a different dealership in the past so we where pretty apprehensive about trying again. However a gentleman by the name of Jag was our advisor for the day and his cheerful, helpful demeanor was comforting and relaxing. After he carefully explained everything, gave us all the information necessary and allowed us to test drive the vehicle we where interested in we left very happy and look forward to picking up our shiny new Ignis. Couldn't recommend the dealership or advisor any more.
February 23, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hello Shamus. Thank you for taking the time to leave a review, customer feedback is very important to us so we appreciate it. Jag will be thrilled with your kind comments and recommendation and we're very pleased that you left happy after a pleasant experience. Kind regards, Summer 😊
Good people and motors
Relaxed, no pressure approach by Jag was most appreciated. Nice guys and good motors.
February 18, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Hi Michael. Thank you for your 5-star review - I'm pleased to hear that Jag was helpful! Thank you.
Helpful
Helpful, friendly and knowledgeable salesman. Straight forward process when purchasing a used car.
February 12, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, James. Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed your experience at our Suzuki Fareham branch. I will be sure to pass your kind comments along to the team. Kind regards.
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