The experience was so easy and laid back, fantastic customer service and incredibly friendly staff. Everything clearly explained and left feeling I'd got a great deal and had been well treated throug... See more
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See what reviewers are saying
The customer service was exceptional. Jag Singh listened to my needs and was patient and helpful, his customer service was second to none.
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
Company replied
Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget! He was friendly & most importantly not pushy at all (as I’d imagined car salesman m... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
298 reviews
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Jag was really helpful and made sure…
Jag was really helpful and made sure all basis was covered. First financed car made easy
February 27, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Morning Cerys, thank you for your honest and positive feedback. We're so happy that Jag provided you with a 5-star service and wish you many happy miles in your car!
Jags really knowledgable and helpful…
Jags really knowledgable and helpful when purchasing my car.
Sam at head office always great to deal with too.
February 26, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Rachel. Thank you for your positive feedback - we're glad to have been of service!
Mo has been fantastic throughout our…
Mo has been fantastic throughout our experience with Suzuki, answering my questions and making the process as smooth as possible
February 24, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Alison. Thank you for your positive feedback. We're so pleased that you had a fantastic experience with Mo and hope to see you again soon! 😊
Purchasing first vehicle from dealership
Came into Richmond Suzuki with next to no knowledge on finance options or buying a car from a dealership. We had a bad experience at a different dealership in the past so we where pretty apprehensive about trying again. However a gentleman by the name of Jag was our advisor for the day and his cheerful, helpful demeanor was comforting and relaxing. After he carefully explained everything, gave us all the information necessary and allowed us to test drive the vehicle we where interested in we left very happy and look forward to picking up our shiny new Ignis. Couldn't recommend the dealership or advisor any more.
February 23, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hello Shamus. Thank you for taking the time to leave a review, customer feedback is very important to us so we appreciate it. Jag will be thrilled with your kind comments and recommendation and we're very pleased that you left happy after a pleasant experience. Kind regards, Summer 😊
Good people and motors
Relaxed, no pressure approach by Jag was most appreciated. Nice guys and good motors.
February 18, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Hi Michael. Thank you for your 5-star review - I'm pleased to hear that Jag was helpful! Thank you.
Helpful
Helpful, friendly and knowledgeable salesman. Straight forward process when purchasing a used car.
February 12, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, James. Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed your experience at our Suzuki Fareham branch. I will be sure to pass your kind comments along to the team. Kind regards.
Speak to Jag!
Went into the dealership looking to potentially get a new addition to my current Swift SZ4 and was greeted by Jag who talked me through the options. I already knew the car that I wanted but due to the new options not offering me what I wanted, so had to looked for used. A suitable car was found in stock (and funnily enough one I had actually found online previously). Jag was friendly and very helpful throughout the whole process. Would recommend.
February 17, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning Emma, thank you for taking the time to leave us this great review. We're delighted to hear Jag provided you with an excellent experience on your recent visit to our Suzuki Fareham branch. Thank you for your reccomendation and enjoy your new ride!
Would recommend to anyone
Peter was a great help and super friendly! Couldn’t be happier with my new vitara x
February 12, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Megan, thank you for taking the time to leave us this lovely review! We're delighted to hear you would recommend us and that Peter provided you with great service. Enjoy your new ride! 😊
Good customer service and very friendly
February 5, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Hi Mr & Mrs Ware. Thank you for your 5-star review - we're glad to have been of service!
Great service from Jag
Great service from Jag. Friendly & helpful. Good option to take it for a test drive unaccompanied.
February 8, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Melvyn. Thank you for your positive feedback regarding your recent experience with Jag - we're glad to have been of service! 😊
Excellent customer service from jag he…
Excellent customer service from jag he needs a pay rise
February 1, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Dear customer. Thank you for your feedback - I will be sure to pass your kind comments on to Jag 😊
Jag made everything run smoothly
Jag made everything run smoothly. Excellent service.
January 30, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hello Peter. Thank you for you 5-star feedback - we're glad you had a pleasant experience with Jag! 😊
Jag has been excellent
Jag has been excellent. He is very considerate, very attentive to customers and I have enjoyed buying a car from him.
January 19, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Liz. Thank you for your 5-star review - We're so pleased that you had an enjoyable car-buying experience with Jag.
I will highly recommended working with…
I will highly recommended working with Jag in Fareham, Suzuki. He did a great job taking me through all the details of the cars I was interested in, he was able to answer any questions I had and was an amazing help. He showed me a different car that was better price, had better mileage and had all the spec I wanted. I loved it and I ended up getting. High level of service.
November 24, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Anna. Thank you for taking the time to leave a review, it's really appreciated! We're so pleased that Jag provided you with a 5-star car-buying experience and will be sure to pass on your praises! We're thrilled that you found your perfect car and wish you many happy miles! 😊
I have been with Richmond for about 10…
I have been with Richmond for about 10 years and always had good service and jag has exceeded my expectations, he made the purchase easy and comfortable.
I want to say a big thank you to Jag👍
November 26, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Rafal. Firstly thank you for taking the time to leave a review and secondly for your loyalty to Richmond over the past 10 years, it's very much appreciated! We're so pleased that you had a great car-buying experience with Jag and wish you all the best with your new car! 😊
We found the sales staff very helpful and the product excellent
We found the sales staff that helped us were very good both the sales staff for Škoda and especially the Suzuki gentleman who sold the car to us. I have not as yet driven the car very far as i have to be taken to hospital each day. What i have done shows me I have made a good decision.
November 22, 2023
Reply from Richmond Motor Group - Suzuki Fareham
Hi Mr. Thomas. Thank you for your excellent feedback regarding your recent purchase with us. We're so pleased that you found the experience great and hope you love your new car!
An excellent experience
An excellent experience. Jag was helpful and informative. Nothing was too much trouble! I’m looking forward to getting my new car.
November 6, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Sandie. Thank you for you5-star feedback. It's great to know that you had excellent car-buying experience with Jag and we look forward to welcoming you back for your handover! 😊
Was kept fully informed throughout the…
Was kept fully informed throughout the process. Helpful and polite staff. Nothing too much trouble when wanting to test drive a few different vehicles.
October 31, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning Paul, thank you for the glowing 5-star review! We're happy to hear you had a positive car buying experience at our Suzuki Fareham branch.
Buying a Suzuki from Jag was ace
Jag was fantastic from start to finish. He made buying the car really simple and nothing was too much trouble.
October 16, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Suzanne. Thank you for your brilliant 5-star feedback. We're so pleased to hear that you had an excellent car-buying experience with Jag!
Superb service
Superb service. No pressure at all and I was really pleased. Mo, the salesman was so helpful. There was an admin problem, at my end that he helped with and even gave my wife a lift home while it was sorted. Excellent.
October 1, 2023
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good Morning Joe, thank you for sharing your feedback! We're delighted to hear that you had a 5 star experience at our Suzuki Fareham branch with Mo. We look forward to hopefully welcoming you back in the future!
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