Richmond Motor Group - Suzuki Fareham Reviews 

292
TrustScore 5 out of 5

4.9

Suzuki Fareham, Newgate Lane, PO14 1AJ Fareham, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... See more

Company replied

Rated 5 out of 5 stars

Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... See more

Company replied

Rated 5 out of 5 stars

Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom

  • 01329 820 620

4.9

Excellent

TrustScore 5 out of 5

292 reviews

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4.9

All reviews

(292)

1,722 reviews in the last 12 months

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Rated 5 out of 5 stars

I have purchased a vehicle from fareham…

I have purchased a vehicle from fareham Suzuki with outstanding service and help from Mo, I have travelled from Birmingham for this vehicle and have felt really welcomed and supported by Mo in all of the process.Mo is a credit to your company very polite ,professional and can’t ask for a better service.Highly Recommend dealing with Mo and of course the dealership. Thankyou all very very Happy.

September 23, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good Morning Ms Payne, thank you for taking the time to leave us such a lovely review and recommendation! We are over the moon you had such a positive experience at our Suzuki Fareham branch with Mo. He will be delighted to hear your kind words! Enjoy your new car! 😊

Rated 5 out of 5 stars

Jag was incredibly helpful

Jag was incredibly helpful, knowledgeable and friendly and made the whole process very easy. He is a credit to your Company. 20/10

August 17, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Natalie. Thank you for your 5-star feedback. We're so glad that you were happy with the level of service Jag provided you and will be sure to pass on your kind words!

Rated 5 out of 5 stars

Jag made me feel comfortable from the…

Jag made me feel comfortable from the moment we sat down and there was no pressure to buy a car. He was very helpful and took the time to explain things and answer my questions. I would definitely recommend buying a car from Richmond Suzuki. Thank you Jag.

September 10, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning, Kevin. Thank you for your 5-star feedback. We're very happy to hear that Jag provided you with an excellent car-buying experience and will be sure to pass on your praises. Have a great day!

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Very pleasant experience. Thank you.

September 15, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good Afternoon Peter, thank you for the great review! It is brilliant to hear you had a 5-star experience at our Suzuki Fareham branch.

Rated 5 out of 5 stars

Very friendly and efficient salesman

Very friendly and efficient salesman. He answered all my questions and provided information on items that I should have asked about but forgot at the time.
Vehicle was prepared in first class condition.
Five stars all the way.

September 9, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good Afternoon Peter, It is brilliant to hear you had a five star experience at our Suzuki Fareham branch. Enjoy your new car!

Rated 5 out of 5 stars

5* from the moment we drove in

5* from the moment we drove in (in our old car) until the moment we drove out in our "new" car. Top service, excellent range of clean and tidy cars, smart and approachable staff. Mo was our sales advisor, he was very friendly and knowledgeable. Extremely happy with our new purchase, everything went smoothly.

September 6, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good Morning Miss Williams, wow its great to hear you had a 5-star experience at our Suzuki Fareham branch. I will be sure to pass your kind words along to Mo. Safe travels and enjoy your new ride!

Rated 5 out of 5 stars

No hard sell

No hard sell, listened to our requirements carefully, discussed options and great test drive. We felt it was our decision and absolutely no pressure

August 25, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning Tracy, thank you for taking the time to leave us a 5-star review. We're happy to hear you had a positive experience at our Suzuki Fareham branch, enjoy your new car!

Rated 5 out of 5 stars

I found Jag and his colleagues very…

I found Jag and his colleagues very helpful and was provided with plenty of relevant information
Jag was spot on on helping me choose just the right vehicle

September 6, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good afternoon Diane, thank you for your 5-star review! It is great to hear that Jag and the team were able to provide you with excellent service at our Suzuki Fareham branch. Enjoy your new ride!

Rated 5 out of 5 stars

Decided on a car I liked

Decided on a car I liked. Was left to look at the vehicle and test drive without any pressure. Peter was friendly and helpful all the way through my experience. Car is great. Would buy from again. Thanks.

June 24, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Ian, thank you for taking the time to leave this lovely review! We're delighted to learn of your high praise and that you love your new car! We wish you many happy miles ahead!

Rated 5 out of 5 stars

My whole experience with Suzuki fareham…

My whole experience with Suzuki fareham has been 5 star, and especially with Jag, he was so helpful, but not pushy , very friendly and knowledgeable, a true professional, I would highly recommend buying your next car from here .
Thankyou Jag and Will .

August 18, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Karen, hearing that Jag and Will provided you with such a fantastic experience is the best thing we could hope for! We're grateful for your positive feedback and look forward to seeing you again in the future!

Rated 5 out of 5 stars

Jag was excellent

Jag was excellent, the service he supplied was brilliant. He was very knowledgeable in his subject of both the car and finance and confidently answered all questions. Overall this was an enjoyable experience.

August 13, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning, Hannah. We're so glad that Jag provided you with brilliant service during your car-buying experience and you're very happy with the outcome. Thank you for this lovely review and have a good day!

Rated 5 out of 5 stars

No-pressure, informative, friendly and helpful car sales.

I popped in one weekend evening to test drive a used approved vehicle I had found on Autotrader, and Mo and Will couldn’t be more helpful. They were non-pushy and allowed me to test drive the car on my own and gave me a good 30minutes to enjoy the drive. The informative approach and no-pressure sales technique really works, they followed up with a phone call to give me details of the offers available on the purchase and gave me plenty of time to make up my mind. They had even reserved the car for me after I said I needed a little more time to get my ducks in order. I reserved the car with a small holding deposit and a the car was ready a week later. They even offered to have the wheels painted black free of charge which was an incredibly generous suggestion and sets the car’s style off brilliantly! I’m very impressed. The handover appointment went very smoothly and within 30minutes, I was driving away in my immaculate Mini. They even followed up with a phone call after 48hours of ownership to make sure I was enjoying the new car! Thank you Mo & Will at Suzuki, Richmond Motor Group, Fareham. I hope the aftersales is as high quality as I will endeavour to use their service in future. Thank you.

July 29, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning, Harry. Thank you for taking the time to leave such generous feedback regarding your car-buying experience with Mo & Will at our Fareham branch. We're delighted to hear about your wonderful experience and are so happy that you were impressed with everything and the service you received. We wish you many happy miles in your new Mini and look forward to welcoming you back to the dealership in the future!

Rated 5 out of 5 stars

Amazing friendly team

I have been very well looked after by Jag, who has been amazing in finding me the car that i wanted. He has been patient and understanding in my needs. Everyone is very friendly and helpful

July 28, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hey Tina. Thank you for your wonderful 5-star feedback. We're so happy to know that you were well looked after by Jag and had an amazing car-buying experience!

Rated 5 out of 5 stars

Jag was very friendly

Jag was very friendly, helpful, polite & put us at ease.

July 25, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi John. Thank you for taking the time to share your 5-star feedback. We're very glad to hear you had a pleasant experience with Jag.

Rated 5 out of 5 stars

Jag provided a great service all round

Jag provided a great service all round, very friendly and efficient.

July 22, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Mark. Thank you for your 5-star rating and kind words! I will be sure to pass the great review on to Jag. Have a good day.

Rated 5 out of 5 stars

Great experience!

From start to finish everyone I dealt with was open and honest, making dealing with them really easy. Jag explained the whole process and then we reached a really good deal. Even when I tried to find a cheaper car online, I couldn’t find anything. The price promise really is true!

July 17, 2023
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Reply from Richmond Motor Group - Suzuki Fareham

Good afternoon, Peter. Thank you for your wonderful 5-star feedback! We're very happy to hear that you had a great car-buying experience with Jag and the team and wish you all the best with your new motor!

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish! So friendly and great communication with everyone here. Would very highly recommend everyone here but especially Mo!

July 16, 2023
Unprompted review
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning Josie, thank you for your excellent review. We are delighted to hear that Mo and the team at Richmond Suzuki Fareham provided exceptional service from start to finish.

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