Very professional from the outset. Friendly, honest and great communication. Definitely a good experience for me and I genuinely feel that if I have any issues with the car, this dealership will do... See more
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Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... See more
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
Company replied
A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
292 reviews
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Over all happy with the…
Over all happy with the salesperson,there were a few small niggles with the car,nothing bad but things that stopped me giving 5.
February 9, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Stephen. We appreciate your feedback and are glad you had a positive experience with our salesperson. We're sorry to hear about the minor issues you encountered with the car. We strive to provide excellent customer service and will take your feedback into consideration as we continue to improve. Many thanks, Laurence.
Reply from Richmond Motor Group - Suzuki Fareham
Hi Abdul. Thanks so much for the positive review! We really appreciate your feedback. Kind regards, Laurence.
The friendliness of the staff
The friendliness of the staff. I felt comfortable and not pushed into buying. Very happy with my new purchase
January 3, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good morning Sharon, we're so pleased you had a positive experience! It's wonderful to hear that our staff created a comfortable and welcoming atmosphere for you, and that you felt no pressure during your visit. We genuinely appreciate you taking the time to share your feedback, and we're thrilled you're happy with your new purchase. We hope to see you again soon! Kind regards, Cameron
Recent purchase
Jag was really pleasant to deal with. He didn't push any extra products or try to encourage me not to make a cash purchase unlike other garages I had taken a test drive at previously.
November 28, 2024
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with our team.
Equity release on a car.
I had a need for a sum of money to help a relation and wondered if I could sell my 3 year old Suzuki Ignis back to Richmond Motor Group (RMG) for cash and buy it back over a few years. RMG accepted the proposal and arranged for a lump sum to go to my bank account and provided me with a 1 year old Ignis on a repayment schedule. A very satisfactory solution which was much appreciated.
November 19, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Adrian. We appreciate you taking the time to share your experience. It's wonderful to hear that we were able to provide a solution that met your needs during a challenging time. We're glad you found the process satisfactory and that you're happy with your new vehicle. Many thanks, Laurence
What a wonderful experience
What a wonderful experience! I’d gone into Suzuki after having a terrible few weeks with my old car at the end of it’s life. I made the decision that Suzuki was for me, on the off chance I went to go and see what they had in stock. I was greeted by Jag who listened very patiently to what I was looking for, what I could afford and generally was very helpful about the whole process. I felt very well looked after and did not receive the usual car salesman pressure at all. It was a very busy weekend day but he made time for me and my partner. Here I am now a proud Suzuki owner! I just wish I’d gone there sooner to avoid my past car issues!
November 8, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Katherine. Thank you for your kind words and comments regarding your recent experience with Jag at Suzuki. I'm very pleased you found the service to be 5-stars and on behalf of Jag and the team, we wish you many happy miles in your new Suzuki! Kind regards, Summer 😊
Ginelle was wonderful
Ginelle was wonderful, really helpful and listened when we went in to look for a family car.
October 31, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Henry. Thank you for your feedback - I'm glad Ginelle provided you with a professional and helpful service whilst you were browsing for a car. We hope to welcome you back again in the future! Kind regards, Summer 😊
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your kind review! We're so glad to hear that you enjoyed the service, atmosphere, and found our staff helpful. If you ever need anything else, feel free to reach out—we're always here to help! Thanks again for choosing us!
All good Jag
September 13, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for the great review! We're glad to hear that everything went well with Jag. If you need any further assistance, feel free to reach out. Thanks again!
Good service
Good helpful and friendly sales service by Ginelle and excellent service by the service department to sort out a minor issue.
August 16, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for the 5-star review! We're glad to hear that our service department provided excellent support in resolving the issue. Your satisfaction is our top priority, and we're here to help with anything you need. 🚗✨
Suzuki purchase.
Salesperson and Manager were both extremely helpful.
Bent over backwards to get me the Suzuki of my choice,
Knowledgeable,polite ,and genuinely nice people.
Gamelle our salesperson could not have been more helpful.would like to thank her for all the trouble she went to ,to get our Suzuki ready on time.
July 28, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your wonderful review! We're delighted to hear that our Salesperson Gamelle and Manager provided you with such exceptional service. It's great to know they went above and beyond to ensure you got the Suzuki of your choice. We appreciate your kind words and will make sure to pass along your thanks to Gamelle. Enjoy your new Suzuki!
A really easy car purchase with thanks…
A really easy car purchase with thanks to Sam. We absolutely love the car and couldn't be happier.
July 12, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Dear Kate,
Thank you so much for your 5-star review! We're thrilled to hear that you had an easy car purchasing experience with Sam and that you absolutely love your new car. Your happiness is our top priority, and it’s wonderful to know we met your expectations.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new car!
Best regards.
Excellent service
Excellent sales with Jag Singh, originally booked to test drive a white Suzuki, on arrival saw a red one, Jad was very helpful with any questions we had, didn't pressure us at all and had the car ready for us in 2 days. If thinking of buying a Suzuki go see Jad Sing, lovely patient and helpful.
June 21, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Mr. Dear! Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Jag Singh provided you with excellent service and ensured your experience with us was pressure-free. Wishing you all the best with your new Suzuki and in the future!
Experienced and helpful
Rory was very experienced and knowledgeable about the products.
Sam was extremely helpful with the final handover and signing
June 16, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your kind words! We're delighted to hear that you had an outstanding experience with our team. We look forward to serving you again in the future. Enjoy your new car!
Perfect place for a reliable car !
Staff were fantastic and so helpful, most welcoming place I’ve been to.
Special mention to Jag Singh for helping me with my car he was an absolute star !
June 3, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good day, Mr. Gray! A huge thanks for gifting us with a 5-star rating! We're over the moon with every snippet of praise from our cheerful clientele! Thrilled to know Richmond treated you like royalty and Jag Singh shone like the star he is, providing top-notch service! Wishing you endless joy rides in your new car and a future as bright as your vehicle's headlights!
We just part exchanged our car with Jag…
We just part exchanged our car with Jag @ Fareham Suzuki. He was very helpful & made the whole process easy!
April 23, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Rachel. Thank you for taking the time leave us this great 5-star review. We're delighted to hear Jag provided you with great service, and I will be sure to pass along your kind comments. Enjoy your new ride!
Reply from Richmond Motor Group - Suzuki Fareham
Hey Karen! Thank you for taking the time to leave us a 5* review! We really appreciate it and we're glad to hear a certain member of the team stuck out to you. All the best with the future.
Positive experience start to finish
Great communication. Helped me through the whole process when I had a car accident. Talked through and explained the process to me. Emailed me when said they would, called when they said too.
April 17, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Ms Fisher. Thank you for taking the time to leave us a review. We're delighted to hear you had such a positive experience, and I will be sure to pass your kind comments back to the team. Enjoy your new ride!
New second hand car
We were served by Jag Singh. Very friendly and helpful young man- just couldn't make the rain stop on the test drive! This is our third suzuki from this garage and very happy.
April 15, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Amanda. Thank you for this great review! We're delighted to hear Jag provided you with excellent service and I will be sure to pass your kind comments along to him. We wish you many happy miles in your new Suzuki! 😊
Great all round service from JAG at Fareham
Great all round service from JAG at Fareham. He gave clear information about the Suzuki Swift in which I was interested. On the four occasions I visited the showroom, he gave me all the time I needed to discuss fully. When my purchase could not be ready in time for a commitment, he negotiated my use of a car. Minor scratches that I pointed out were rectified. Excellent service. I would recommend JAG SINGH to all buyers.
Thank you, Pippa
April 9, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon. Thank you for taking the time to leave us this excellent feedback. We pride ourselves on offering excellent customer service and we're glad to hear you agree. Jag will also be pleased to hear your kind comments. Enjoy your new ride!
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