The experience was so easy and laid back, fantastic customer service and incredibly friendly staff. Everything clearly explained and left feeling I'd got a great deal and had been well treated throug... See more
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The customer service was exceptional. Jag Singh listened to my needs and was patient and helpful, his customer service was second to none.
Company replied
Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more
Company replied
Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget! He was friendly & most importantly not pushy at all (as I’d imagined car salesman m... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom
- 01329 820 620
4.9
Excellent
298 reviews
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Great customer service
The Sales Executive, Jag Singh that assisted me with the purchase made the experience enjoyable, he was also very knowledgeable and professional, but made me feel at ease knowing I've purchased a good vehicle. I'd highly recommend Jag to friends and family should they wish to purchase a new vehicle from Richmond Suzuki Portsmouth.
April 12, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Chanette, thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience with our Sales Executive. We strive to provide our customers with exceptional service and it's wonderful to know that our team member exceeded your expectations. We appreciate your recommendation and will share your feedback with our team. Kind regards, Cameron
Poor Admin
Three days after completing the purchase of my car I still have not received all the documentation. Otherwis treated well
March 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, We understand your frustration with the delay in receiving your car documentation. We strive to provide a seamless experience for our customers, and we apologise for any inconvenience this has caused. We are working diligently to ensure all necessary documents are delivered to you promptly. Please get in touch with us so we can investigate further on customerservice@richmondmotorgroup.com
Kind regards
Mae
Reply from Richmond Motor Group - Suzuki Fareham
We're delighted to hear you were happy with the service. We appreciate your kind words and are glad you had a positive experience.
Ginelle was very warm and friendly
Ginelle was very warm and friendly. She listened carefully to my desires and wishes for a new car. She was helpful but not pushy which was great.
February 22, 2025
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear you had a positive experience with Ginelle. We appreciate your kind words about her warmth, attentiveness, and helpfulness. It sounds like she did a great job understanding your needs and providing a comfortable car-buying experience.
great service
very helpful, not pushy, listened to what I wanted and gave me exactly what I asked for. not only that but were really nice people.
February 24, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon Paul, we're thrilled to hear you had such a positive experience! We strive to provide exceptional service and are happy to know we met your expectations. It's wonderful to hear that you found our team helpful, attentive, and friendly. We appreciate your kind words and will share your feedback with our team. Kind regards, Cameron
Richmond found my car for me it was…
Richmond found my car for me it was exactly what I was looking for. They carried out all the repairs that they promised, and the car was collected in the condition that you would expect.
February 11, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, we appreciate you taking the time to share your positive experience. We're thrilled to hear that you were happy with the car we found for you and that the repairs were completed to your satisfaction. We strive to provide our customers with the best possible service and we're glad that we were able to meet your expectations. Kind regards, Cameron
Over all happy with the…
Over all happy with the salesperson,there were a few small niggles with the car,nothing bad but things that stopped me giving 5.
February 9, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Hi Stephen. We appreciate your feedback and are glad you had a positive experience with our salesperson. We're sorry to hear about the minor issues you encountered with the car. We strive to provide excellent customer service and will take your feedback into consideration as we continue to improve. Many thanks, Laurence.
Reply from Richmond Motor Group - Suzuki Fareham
Hi Abdul. Thanks so much for the positive review! We really appreciate your feedback. Kind regards, Laurence.
The friendliness of the staff
The friendliness of the staff. I felt comfortable and not pushed into buying. Very happy with my new purchase
January 3, 2025
Reply from Richmond Motor Group - Suzuki Fareham
Good morning Sharon, we're so pleased you had a positive experience! It's wonderful to hear that our staff created a comfortable and welcoming atmosphere for you, and that you felt no pressure during your visit. We genuinely appreciate you taking the time to share your feedback, and we're thrilled you're happy with your new purchase. We hope to see you again soon! Kind regards, Cameron
Recent purchase
Jag was really pleasant to deal with. He didn't push any extra products or try to encourage me not to make a cash purchase unlike other garages I had taken a test drive at previously.
November 28, 2024
Reply from Richmond Motor Group - Suzuki Fareham
We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with our team.
Equity release on a car.
I had a need for a sum of money to help a relation and wondered if I could sell my 3 year old Suzuki Ignis back to Richmond Motor Group (RMG) for cash and buy it back over a few years. RMG accepted the proposal and arranged for a lump sum to go to my bank account and provided me with a 1 year old Ignis on a repayment schedule. A very satisfactory solution which was much appreciated.
November 19, 2024
Unprompted review
Reply from Richmond Motor Group - Suzuki Fareham
Hi Adrian. We appreciate you taking the time to share your experience. It's wonderful to hear that we were able to provide a solution that met your needs during a challenging time. We're glad you found the process satisfactory and that you're happy with your new vehicle. Many thanks, Laurence
What a wonderful experience
What a wonderful experience! I’d gone into Suzuki after having a terrible few weeks with my old car at the end of it’s life. I made the decision that Suzuki was for me, on the off chance I went to go and see what they had in stock. I was greeted by Jag who listened very patiently to what I was looking for, what I could afford and generally was very helpful about the whole process. I felt very well looked after and did not receive the usual car salesman pressure at all. It was a very busy weekend day but he made time for me and my partner. Here I am now a proud Suzuki owner! I just wish I’d gone there sooner to avoid my past car issues!
November 8, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Katherine. Thank you for your kind words and comments regarding your recent experience with Jag at Suzuki. I'm very pleased you found the service to be 5-stars and on behalf of Jag and the team, we wish you many happy miles in your new Suzuki! Kind regards, Summer 😊
Ginelle was wonderful
Ginelle was wonderful, really helpful and listened when we went in to look for a family car.
October 31, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good afternoon, Henry. Thank you for your feedback - I'm glad Ginelle provided you with a professional and helpful service whilst you were browsing for a car. We hope to welcome you back again in the future! Kind regards, Summer 😊
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your kind review! We're so glad to hear that you enjoyed the service, atmosphere, and found our staff helpful. If you ever need anything else, feel free to reach out—we're always here to help! Thanks again for choosing us!
All good Jag
September 13, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for the great review! We're glad to hear that everything went well with Jag. If you need any further assistance, feel free to reach out. Thanks again!
Good service
Good helpful and friendly sales service by Ginelle and excellent service by the service department to sort out a minor issue.
August 16, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for the 5-star review! We're glad to hear that our service department provided excellent support in resolving the issue. Your satisfaction is our top priority, and we're here to help with anything you need. 🚗✨
Suzuki purchase.
Salesperson and Manager were both extremely helpful.
Bent over backwards to get me the Suzuki of my choice,
Knowledgeable,polite ,and genuinely nice people.
Gamelle our salesperson could not have been more helpful.would like to thank her for all the trouble she went to ,to get our Suzuki ready on time.
July 28, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your wonderful review! We're delighted to hear that our Salesperson Gamelle and Manager provided you with such exceptional service. It's great to know they went above and beyond to ensure you got the Suzuki of your choice. We appreciate your kind words and will make sure to pass along your thanks to Gamelle. Enjoy your new Suzuki!
A really easy car purchase with thanks…
A really easy car purchase with thanks to Sam. We absolutely love the car and couldn't be happier.
July 12, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Dear Kate,
Thank you so much for your 5-star review! We're thrilled to hear that you had an easy car purchasing experience with Sam and that you absolutely love your new car. Your happiness is our top priority, and it’s wonderful to know we met your expectations.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new car!
Best regards.
Excellent service
Excellent sales with Jag Singh, originally booked to test drive a white Suzuki, on arrival saw a red one, Jad was very helpful with any questions we had, didn't pressure us at all and had the car ready for us in 2 days. If thinking of buying a Suzuki go see Jad Sing, lovely patient and helpful.
June 21, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Good morning, Mr. Dear! Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Jag Singh provided you with excellent service and ensured your experience with us was pressure-free. Wishing you all the best with your new Suzuki and in the future!
Experienced and helpful
Rory was very experienced and knowledgeable about the products.
Sam was extremely helpful with the final handover and signing
June 16, 2024
Reply from Richmond Motor Group - Suzuki Fareham
Thank you for your kind words! We're delighted to hear that you had an outstanding experience with our team. We look forward to serving you again in the future. Enjoy your new car!
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