The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed... See more
Company replied
Location
Switch locationSuzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB
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See what reviewers are saying
Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own... See more
Company replied
Me and my fiancé came to look at getting a new car, we both wasn’t sure what we was looking for and was worried about being pressured and being taken advantage off, we spoke too Jag and he couldn’t ha... See more
Company replied
From the moment Jag recieved my call, he did everything possible. When it came to light that transport was currently difficult a lift to the dealership was offered. Jag was prompt and courteous and ve... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom
- 02392 455 455
4.8
Excellent
356 reviews
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Richmond Suzuki - Jag
Calm manorism, easy to talk to, explained things clearly. No problems at all. Jag Singh
March 15, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Tony, we appreciate your kind words and are glad you found our service helpful. We strive to provide a positive and informative experience for all our customers. Kind regards, Cameron
Ginelle was excellent and very…
Ginelle was excellent and very informative
March 15, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon, we're so glad to hear you had a positive experience. We appreciate your kind words about Ginelle. Kind regards, Cameron
Great service
I dealt with jag, he was really helpful with the whole process and transparent really happy with the service
March 4, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon James, thank you for your kind words! We're delighted to hear that you had a positive experience and found the process to be helpful and transparent. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, Cameron
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon John, thank you for your kind words. We appreciate your positive feedback and are glad you had a pleasant experience. Kind regards, Cameron
Used Suzuki Swift 1.0 SZ5
Ginelle Yagoy was extremely helpful in assisting my enquiry for a used Swift 1.0 Boosterjet. Her product knowledge is excellent. I wouldn’t hesitate to recommend Richmond Suzuki.
February 23, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Robert. Thank you for your kind words. We're thrilled to hear you had a positive experience with Ginelle. We strive to provide our customers with exceptional service and appreciate your recognition of Ginelle's expertise. We're glad you found the Swift 1.0 Boosterjet to be a good fit for your needs. Many thanks, Laurence.
bought a used Suzuki from Suzuki…
bought a used Suzuki from Suzuki Portsmouth great service and a thanks to Rory at Suzuki Portsmouth for his help, would recommend
February 16, 2025
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Karl. Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you had a great experience purchasing your used Suzuki and that you received excellent service. We'll be sure to pass your compliments on to Rory. Many thanks, Laurence.
Happy Experience buying my first car
I’m delighted to have purchased a car from Richmond Suzuki Portsmouth. One of their staff is Ginelle who assisted me throughout the process of purchase She is very kind, helpful, and always wears a warm smile. As a learner driver, I truly appreciated her patience in explaining the plan, services, and details about the car. She is an outstanding five-star staff member.
Despite her busy schedule, she and her colleague ensured my car was delivered smoothly. I would like to express my heartfelt gratitude to them here!
I truly appreciate Richmond Suzuki Portmouth's excellent service and wish Ginello great success in her career in the UK!
February 21, 2025
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Ying. Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you had such a wonderful experience with our team, especially Ginelle. We strive to provide exceptional customer service and it is heartwarming to know that Ginelle's dedication and patience made your car purchase a positive one. We are proud of our team and appreciate your recognition of their efforts. We wish you all the best in your driving journey and hope you enjoy your new car. Many thanks, Laurence.
Test drive
Ginelle received me for a test drive of the Suzuki S series and I have to say for the size of car the performance was a bit of a surprise. I really enjoyed the drive and the car is a must try.
February 20, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon, we're thrilled to hear you had a positive experience with Ginelle and the Suzuki S series. It's wonderful to know you were impressed with the car's performance, especially considering its size. We hope you'll consider the Suzuki S series for your next vehicle. Kind regards, Cameron
Thank you….Ginelle
I’d like to say thank you to Ginelle Dagoy and the team from Richmond Motor Group-Suzuki for being friendly, supportive and accomodating.
February 20, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Ryan and Christine, we appreciate your kind words and are delighted to hear about your positive experience. We strive to provide excellent customer service and are thrilled that Ginelle and the team were able to assist you. Kind regards, Cameron
New Vitara
We have just purchased our new suzuki vitara from Richmond Suzuki Portsmouth. We had an outstanding service from Ginelle who was professional, knowledgeable and helpful at all times. Thank you.
February 17, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good morning Steve, thank you for your kind words and 5-star rating! We're delighted to hear that you had such a positive experience with Ginelle. We strive to provide excellent service and we're thrilled that Ginelle was able to make your purchase of the Suzuki Vitara a smooth and enjoyable one. We appreciate your feedback and hope you enjoy your new car. Kind regards, Cameron
Thankyou Joe & Richmond Hyundai
I can't thank Joe, Becky and all the team at Richmond (Portsmouth) enough for all there help in making the process of having my vehicle repaired after unfortunately having someone reverse into my car whilst it was parked. They literally sorted everything.
Feeling so glad I chose Richmond Thankyou.
February 18, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your kind words! We are so happy to hear that you had a positive experience with our team at Richmond. We appreciate you taking the time to share your feedback. It's wonderful to know that you were so pleased with the service you received. We will be sure to pass your compliments along to Joe, Becky, and the rest of the team.
VERY POOR SERVICE
This company is ok when it's going their way, but will not bother with you when you ask about a problem on your key fob, and give you conflicting answers and then leave a video of the problem in a staffs email inbox whilst the staff have gone on an extended holiday leaving me locked out of my car.
January 2, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Steve. Thank you for sharing your feedback. We sincerely apologise for the frustration you've experienced with your key fob and the lack of timely communication. This is certainly not the level of service we aim to provide. We understand how inconvenient and upsetting it must have been to feel locked out of your car, especially during a time when you were seeking assistance. Your experience with conflicting answers and delays in addressing your issue is not acceptable, and we’re taking your comments seriously to improve our processes.
We would appreciate the opportunity to make things right and ensure you have a better experience moving forward. Please reach out to us directly at customerservice@richmondmotorgroup.com so we can resolve this situation as quickly as possible. Thank you for your patience and understanding. Many thanks, Laurence
They did what they promised Ginelle was…
They did what they promised Ginelle was really easy to deal with throughout
February 8, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi there! We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and are pleased that Ginelle was able to assist you. Many thanks, Laurence
Great chat with Jag today! :-)
Great chat with Jag today, really good depth of knowledge with all things Suzuki, was able to help us negotiate a good financial plan deal explaining everything clearly along the way.
February 8, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Hi Michelle. We're thrilled to hear about your positive experience with Jag. It's wonderful to know that he was able to provide you with the information and support you needed to make a confident decision. We appreciate your kind words and will share your feedback with Jag. Many thanks, Laurence.
Very pleased with service of Ginelle…
Very pleased with service of Ginelle Dagoy,completely satisfied
February 6, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good evening, thank you for your kind words. We're delighted to hear that you were completely satisfied with the service you received. We appreciate your feedback. Many thanks, Cameron
The service from Jag was amazing
The service from Jag was amazing. Didn’t feel rushed or pressured. although a deal wasn’t agreed today still really happy with the service.
February 4, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're so glad to hear you had a positive experience. It's wonderful to know that you felt comfortable and valued during your visit, even though a deal wasn't reached. We appreciate your kind words about Jag's service.
Satisfied customer
The sales executive Ginelle was very friendly and knowledgeable, answering all my queries and concerns. We went on a test drive which resulted in me purchasing the vehicle. I have no hesitation in recommending Richmond Suzuki in Portsmouth.
January 29, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Thank you for your kind words and positive review. We are thrilled to hear that you had a positive experience with Ginelle and that you are happy with your new vehicle. We strive to provide excellent customer service and appreciate your recommendation.
Friendly knowledgeable team
Jag was so knowledgable and helpful helping me find the perfect car in my budget
January 31, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good afternoon Natasha, we're thrilled to hear about your positive experience! It's wonderful to know that you found the perfect car within your budget. We appreciate your kind words about Jag's expertise and helpfulness. Many thanks, Cameron.
Jag Singh has gone out of his way to…
Jag Singh has gone out of his way to find me the right car big thank you
January 27, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
We're thrilled to hear that you had such a positive experience! It's wonderful to know that you felt supported throughout the process. We appreciate your kind words about Jag Singh and his dedication to helping you find the perfect car.
One step to happy motoring
Walking in of the street into a car showroom is nearly allways a daunting experience not so at Richmond hyundai my wife and I were greeted at the door by a wonderfull receptionist we asked to see a salesman that was when we met kallum Edwards, we sat down at his desk and he listened to what we were looking for he eventually found us exactly what we had asked for, unlike many car sailsman of today he was very knowledgeable and able to answer all of our questions on the car. Sufficed to say we are now the prized owners of said car.He has been in touch since to ask us if all is well with the car, you don't get that from many people these days.all staff we came in contact with were very professional, forgot to mention we were offered a drink wich is allso a nice touch, I would not hesitate to recomend Kallom and Richmond motors to any of my friends
January 17, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Portsmouth
Good morning Tony, we are thrilled to hear about your positive experience at our dealership. It's wonderful to know that you felt welcomed and well-cared for from the moment you walked in. We strive to create a comfortable and approachable environment for our customers, and it sounds like our team achieved that goal.
We are especially pleased to hear about your interaction with Kallum. It's fantastic that he was able to listen to your needs and find the perfect car for you. His dedication to customer satisfaction and willingness to go the extra mile are truly commendable. We appreciate you taking the time to share your positive feedback. Kind regards, Cameron.
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