Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... See more
Location
Switch locationRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
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See what reviewers are saying
We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you
Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more
Company replied
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom
- 02380 873 888
4.9
Excellent
702 reviews
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Friendly and helpful staff
Joe was helpful, thorough and friendly from start to finish,any questions that I asked were answered in a timely manner.
March 22, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Clare, we're so glad to hear you had a positive experience! We strive to provide excellent customer service and appreciate your kind words about Joe. Kind regards, Cameron
Great communication and extremely…
Great communication and extremely helpful.
Would highly recommend.
March 20, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning David, we appreciate your kind words and are thrilled to hear about your positive experience. Your feedback means a lot to us and motivates us to continue providing excellent service. Kind regards, Cameron
Suzuki Swift purchase and delivery
Bought a little Suzuki Swift from Delbir. An approved used one for my mum. As it was a distance sale I dealt with it all over email and phone with Delbir, all went really smoothly with even the transport being handled by a trusted 3rd party sorted by the team. Great service, would recommend.
March 19, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Tom, we're so pleased to hear that your experience with us was positive. It's wonderful to know that the process of purchasing a car for your mum was smooth and efficient, especially given the distance involved. We appreciate you highlighting the excellent service provided by our team, including the seamless handling of the transport arrangements. We're committed to providing our customers with a positive and hassle-free experience, and your feedback is invaluable to us. Kind regards, Cameron
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon Yazz, we're so glad to hear you had a positive experience. We appreciate your kind words about Del. Kind regards, Cameron
Del was assisting me with my purchase
Del was assisting me with my purchase, very polite and helpful all the way through. Highly recommend him if your in the area
March 13, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Carl. We're so glad to hear you had a positive experience with Del! We strive to provide excellent customer service, and it's wonderful to know that Del went above and beyond to assist you. We appreciate your kind words and recommendation. Many thanks, Laurence
Brilliant experience buying a car from…
Brilliant experience buying a car from Geoff Cain at Newmans Suzuki in Totton. Extremely helpful right from the very first phone call to hand over. Everything perfect, the car looks like new.
March 12, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Frank, we're thrilled to hear about your fantastic experience! It's wonderful to know that Geoff Cain provided such exceptional service throughout your car purchase. We strive to make every customer feel valued and well-looked after, and it's fantastic to hear that we achieved that for you. We're delighted you're happy with your new car and hope you enjoy many happy miles ahead. Kind regards, Cameron
Geoff was great sales man
Geoff was great sales man, I always come back to the totton.
March 11, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so glad to hear you had a positive experience with Geoff. We appreciate your loyalty and hope to see you again soon.
Outstanding staff will always go back…
Outstanding staff will always go back to them.
Always happy go the extra mile, will always recommend
March 10, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our staff. We strive to provide exceptional customer service and appreciate your recommendation.
Geoff was brilliant helping me buy my…
Geoff was brilliant helping me buy my new car from start to finish. He is very professional and knowledgeable and a nice guy to chat to. Thanks Geoff
March 6, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Andy. We're thrilled to hear about your positive experience! It's wonderful to know that you had such a great experience with our team member. We appreciate your kind words and will share your feedback with him. Many thanks, Laurence.
Great efficient service
March 6, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Janet. Thanks for your 5 star review. We're so glad you had such a great service. Many thanks, Laurence.
Best Team and support
I was not planning buying a new car at all, wanted to change my Swift with a Vitara (2-3 years old), however I left with a brand new Vitara. Delbir always manage to make me buy a more expensive car than I am planning for, he made me a very good deal and helped me throughout the process even with the insurance as I had no clue how to full in all the forms. Definitely a 5 star service all the way.
January 31, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Andreea. We are thrilled to hear about your positive experience! It sounds like you had a fantastic journey with our team. We appreciate you highlighting Delbir's dedication to providing exceptional customer service and his ability to guide you through the process. We strive to make every customer feel valued and confident in their decisions, and it's wonderful to know we achieved that for you. Many thanks, Laurence.
Buying my new car
What a lovely experience from start to finish. The easiest car I’ve ever purchased
Lovely sales team very professional and knowledgeable.
Thank you for making this a great day
March 5, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Lee. We're so happy to hear you had such a positive experience! It's wonderful to know our team made your car purchase a breeze. We strive to provide excellent customer service and appreciate your kind words. Many thanks, Laurence.
Returned 3 times to this dealership and…
Third buy from this dealership and always get great service. Thank you Geoff!
March 4, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We are so happy to hear that you had another great experience with us! We strive to provide excellent customer service and appreciate your continued business.
Just collected my 3rd car from Newmans.
Just collected my 3rd car from Newmans.
Excellent service again and very happy with the whole buying experience 😀
The 'young' salesman Joe was very friendly helpful and professional.
He even knew who Billy Joe Spears is!! I'm still shocked 😲
March 2, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Alex, we're thrilled to hear about your positive experience! It's wonderful to know that you're happy with your new car and that you enjoyed the buying process. We appreciate your kind words about Joe and his friendly, helpful, and professional service. We're glad he made your experience so enjoyable. Kind regards. Cameron
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Adeel, we are thrilled to hear about your positive experience. We appreciate your kind words about Geoffrey's exceptional assistance. We strive to provide excellent customer service and are glad that Geoffrey was able to meet your needs. Kind regards, Cameron
Amazing experience
Amazing experience, really helpful and thorough! Thank you Delbir Bhatti
March 1, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Maddie, we're so glad to hear you had a positive experience. We appreciate your kind words and are happy to know you found our service helpful. Kind regards, Cameron
Our new MG
Amazing service Thanku Del Bhatti you were brilliant 🤩 very thorough and lovely coffee.
March 1, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Wendy, we are so happy to hear you had a great experience! We strive to provide excellent service and we're thrilled you enjoyed your coffee. Kind regards, Cameron
Probably the best experience I`ve had…
Probably the best experience I`ve had buying a used car (unseen).
Nothing was too much trouble despite me going back several times by telephone as concerns arose. Mainly because I hadn`t seen the car.
And having the car delivered from the mainland to the Isle of Wight without charge was a very pleasant
surprise.
So to Geoff who I spoke to initially (and who took most of my calls) and to Scott who delivered the car,
THANK YOU.
February 21, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Marion, we are thrilled to hear about your positive experience purchasing a used car from us. We understand the importance of trust when buying a vehicle unseen, and we strive to make the process as smooth and transparent as possible. We appreciate your kind words about our team, particularly Geoff and Scott. Their dedication to providing excellent customer service is a testament to our commitment to exceeding expectations. Kind regards, Cameron
Very friendly helpful Geoff was really…
Very friendly helpful Geoff was really good
February 23, 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Christopher, we're so glad to hear you had a positive experience. We appreciate your kind words about Geoff. Kind regards, Cameron
Amazing experience as always thankyou…
Amazing experience as always thankyou guys. Been using you for years ⭐️⭐️⭐️
February 22, 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Michelle. We appreciate your continued loyalty and are thrilled to hear you had another great experience. Thank you for your kind words and for being a valued customer. Many thanks, Laurence.
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