Richmond Motor Group - Suzuki Southampton Reviews 

686
TrustScore 5 out of 5

4.9

Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the moment we walked into the show room Jagdeep Bhakar welcomed us and helped so much nothing was to much trouble, we never had an appointment but Jag made time to sit and explain everything eve... See more

Company replied

Rated 4 out of 5 stars

Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more

Company replied

Rated 5 out of 5 stars

I m 83 and was a bit concerned about changing my car after 10years but the sales person Geff Cain gave me great service in a friendly manner and sorted a great automatic Suzuki Swift for me, he also d... See more

Company replied

Rated 5 out of 5 stars

Jag was brill not pushey at all real dissent he was very patient with me and my wife as we needed quite a lot of help but all the staff were very friendly and patient but would give jag 10 out of 10 �... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom

  • 02380 873 888

4.9

Excellent

TrustScore 5 out of 5

686 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(686)

1,615 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful, friendly and knowledgable. Everything was done in a speedy, but not rushed pace, which was encouraging
I would like to mention especially Jag, Dal and Geoff

August 7, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're delighted to hear that our team provided you with such helpful, friendly, and knowledgeable service. It's wonderful to know that everything was handled efficiently without feeling rushed. We appreciate you highlighting our team members.

Rated 5 out of 5 stars

Jag was brill not pushey at all real…

Jag was brill not pushey at all real dissent he was very patient with me and my wife as we needed quite a lot of help but all the staff were very friendly and patient but would give jag 10 out of 10 👍👍

August 1, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so glad to hear that our team was friendly and patient, and that you received such excellent service. We appreciate your kind words!

Rated 5 out of 5 stars

Ricky was very professional and helpful.

Ricky was very professional and helpful.

August 1, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

Thank you for your five-star rating! We are so pleased to hear that our team member provided professional and helpful service.

Rated 5 out of 5 stars

Totton Suzuki

I purchased a new car from Suzuki Totton, and the saleman Ricky Singh was 1st class, nothing was a problem, I was kept informed all the time and even got an upgrade to the two tone colour scheme free of charge 👌 I have had 4 cars from Totton branch and evertime I have had excellent customer service would 100% recommend them.

June 23, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We are so pleased to hear about your excellent experience with us! It's wonderful that you felt well-informed throughout the process and received an upgrade. We truly appreciate your continued loyalty and recommendation.

Rated 5 out of 5 stars

Very smooth and efficient service

Very smooth and efficient service. Staff were polite and attentive and didn’t try to rush anything at all.

July 26, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your fantastic five-star rating! We're so glad to hear that you found our service smooth and efficient, and that our staff were polite and attentive.

Rated 5 out of 5 stars

Very good experience, fantastic service

Great service, very professional and polite and not pressured on sales whatsoever.
I located a car on the website unfortunately was a different branch. This was no problem whatsoever as they transferred the car to my local branch and prepared it for inspection.

July 24, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review and five-star rating! We're so pleased to hear that you experienced professional and polite service without any sales pressure. We're glad we could arrange for the car to be transferred to your local branch for your convenience.

Rated 5 out of 5 stars

First class service

From the moment we first enquired on the car to collecting the car Geoff helped us every step of the way . He was very personable & knowledgeable & made the buying experience very enjoyable & easy , a first class service

July 24, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your positive feedback! We're delighted to hear that our team member provided personable and knowledgeable assistance, making your car-buying experience enjoyable and easy.

Rated 5 out of 5 stars

Amazing …

From the moment we walked into the show room Jagdeep Bhakar welcomed us and helped so much nothing was to much trouble, we never had an appointment but Jag made time to sit and explain everything even took our order on the spot. Nothing was to much trouble even when I couldn't find how to happen boot. Such an amazing experience.

July 24, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so pleased to hear about your excellent experience! It's wonderful that our team member was so welcoming and helpful, making time to explain everything and even taking your order on the spot. We appreciate your kind words about the amazing experience.

Rated 5 out of 5 stars

Great service from Richmond

I m 83 and was a bit concerned about changing my car after 10years but the sales person Geff Cain gave me great service in a friendly manner and sorted a great automatic Suzuki Swift for me, he also did the tax and logbook details which was a creat help. Thank you for making life easy!

July 23, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so pleased to hear you had such a positive experience with our team! It's wonderful that we could make your car change smooth and enjoyable, especially after ten years. Thank you for your kind words.

Rated 5 out of 5 stars

Geoff was excellent whilst looking at a…

Geoff was excellent whilst looking at a MG SUV Yesterday and helping with the purchase of it/arranging collection! Really happy with the transparency of the service and advice provided!

July 20, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're delighted to hear that our team member provided excellent assistance with your SUV purchase and collection arrangements. We appreciate your positive feedback regarding the transparency of our service and advice!

Rated 5 out of 5 stars

Geoff was fantastic helped us with a…

Geoff was fantastic helped us with a smooth transaction. Would recommend this dealership.

July 21, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your five-star rating! We're so glad to hear that our team helped you with a smooth transaction. Thank you for your recommendation!

Rated 5 out of 5 stars

A pleasure to deal with

Geoff was a pleasure to deal with , very personal & knowledgeable about the car , made the whole process seamless & enjoyable

July 21, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review! We're so glad to hear that your experience was seamless and enjoyable, and that our team was knowledgeable and personable.

Rated 5 out of 5 stars

Jag provided excellent…

Jag provided excellent service.....thank you

July 20, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so glad to hear that you received excellent service. We truly appreciate you taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Jeff Cain is a consummate professional

Geoff Cain is a consummate professional, most helpful in explaining whatever needed doing so. He was also extremely patient while my wife spent ages getting our bank to release the funds to purchase the car. We wish him all the very best and a long and prosperous career with the Richmond Motor Group at Totton.

July 12, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We are so pleased to hear about your positive experience with us! We appreciate your kind words regarding the helpful and patient assistance you received. It's wonderful to know you had such a great experience.

Rated 5 out of 5 stars

Excellent service from Jag

After buying numerous cars over the last 50 years, buying a car from Jag, at Newmans Suzuki (Totton) was the best experience we have had. He was professional, polite and nothing was too much trouble. He made the whole process very easy and stress free. If you’re looking for a new or used car in Southampton we would highly recommend going to Newmans and speaking to Jag.

June 30, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We are so pleased to hear about your fantastic experience purchasing a car. It's wonderful that the process was made easy and stress-free for you. Thank you for your high recommendation!

Rated 5 out of 5 stars

Sam was really professional and helped…

Sam was really professional and helped us find the car we wanted. Would def recommend.

May 30, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so glad our team helped you find the car you wanted. We appreciate your recommendation and feedback!

Rated 5 out of 5 stars

I just wanted to say a big thank you to…

I just wanted to say a big thank you to you and the team at Suzuki Southampton.

Sam and Del were exceptional and I’m really pleased with both the vehicle and the level of service provided, and I would happily recommend your dealership.

May 28, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful feedback! We're so pleased to hear you're happy with your vehicle and the exceptional service provided. We are glad you would happily recommend us!

Rated 5 out of 5 stars

Very pleased with the service we had…

Very pleased with the service we had with Jag. He is a very nice non pushy sales man. He went through everything on my husbands list when picking up my new car. If no sorry WHEN we get another car we will be coming back to Jag definitely. He needs a pay rise too.

May 29, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so pleased to hear you had such a positive experience with our sales team! It's wonderful that we could make your new car pickup smooth and enjoyable. Thank you for your kind words.

Rated 5 out of 5 stars

They were friendly and helpful

They were friendly and helpful. I would recommend them to other customers.

May 25, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We are so glad to hear you had a positive experience. Thank you for your kind words and recommendation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look