Richmond Motor Group - Suzuki Southampton Reviews 

698
TrustScore 5 out of 5

4.9

Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB


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Rated 5 out of 5 stars

Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more

Company replied

Rated 5 out of 5 stars

Geoff could not have been anymore helpful, thank you for making this whole process so seamless. It is so nice to have a friendly face to put to the calls, this has hands down been the easiest experien... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into the show room Jagdeep Bhakar welcomed us and helped so much nothing was to much trouble, we never had an appointment but Jag made time to sit and explain everything eve... See more

Company replied

Rated 4 out of 5 stars

Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom

  • 02380 873 888

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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4.9

All reviews

(698)

1,624 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Richmond

I m 83 and was a bit concerned about changing my car after 10years but the sales person Geff Cain gave me great service in a friendly manner and sorted a great automatic Suzuki Swift for me, he also did the tax and logbook details which was a creat help. Thank you for making life easy!

July 23, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're so pleased to hear you had such a positive experience with our team! It's wonderful that we could make your car change smooth and enjoyable, especially after ten years. Thank you for your kind words.

Rated 5 out of 5 stars

Geoff was excellent whilst looking at a…

Geoff was excellent whilst looking at a MG SUV Yesterday and helping with the purchase of it/arranging collection! Really happy with the transparency of the service and advice provided!

July 20, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're delighted to hear that our team member provided excellent assistance with your SUV purchase and collection arrangements. We appreciate your positive feedback regarding the transparency of our service and advice!

Rated 5 out of 5 stars

Geoff was fantastic helped us with a…

Geoff was fantastic helped us with a smooth transaction. Would recommend this dealership.

July 21, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your five-star rating! We're so glad to hear that our team helped you with a smooth transaction. Thank you for your recommendation!

Rated 5 out of 5 stars

A pleasure to deal with

Geoff was a pleasure to deal with , very personal & knowledgeable about the car , made the whole process seamless & enjoyable

July 21, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review! We're so glad to hear that your experience was seamless and enjoyable, and that our team was knowledgeable and personable.

Rated 5 out of 5 stars

Jag provided excellent…

Jag provided excellent service.....thank you

July 20, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're so glad to hear that you received excellent service. We truly appreciate you taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Jeff Cain is a consummate professional

Geoff Cain is a consummate professional, most helpful in explaining whatever needed doing so. He was also extremely patient while my wife spent ages getting our bank to release the funds to purchase the car. We wish him all the very best and a long and prosperous career with the Richmond Motor Group at Totton.

July 12, 2026
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Reply from Richmond Motor Group - Suzuki Southampton

We are so pleased to hear about your positive experience with us! We appreciate your kind words regarding the helpful and patient assistance you received. It's wonderful to know you had such a great experience.

Rated 5 out of 5 stars

Excellent service from Jag

After buying numerous cars over the last 50 years, buying a car from Jag, at Newmans Suzuki (Totton) was the best experience we have had. He was professional, polite and nothing was too much trouble. He made the whole process very easy and stress free. If you’re looking for a new or used car in Southampton we would highly recommend going to Newmans and speaking to Jag.

June 30, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We are so pleased to hear about your fantastic experience purchasing a car. It's wonderful that the process was made easy and stress-free for you. Thank you for your high recommendation!

Rated 5 out of 5 stars

Sam was really professional and helped…

Sam was really professional and helped us find the car we wanted. Would def recommend.

May 30, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're so glad our team helped you find the car you wanted. We appreciate your recommendation and feedback!

Rated 5 out of 5 stars

I just wanted to say a big thank you to…

I just wanted to say a big thank you to you and the team at Suzuki Southampton.

Sam and Del were exceptional and I’m really pleased with both the vehicle and the level of service provided, and I would happily recommend your dealership.

May 28, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful feedback! We're so pleased to hear you're happy with your vehicle and the exceptional service provided. We are glad you would happily recommend us!

Rated 5 out of 5 stars

Very pleased with the service we had…

Very pleased with the service we had with Jag. He is a very nice non pushy sales man. He went through everything on my husbands list when picking up my new car. If no sorry WHEN we get another car we will be coming back to Jag definitely. He needs a pay rise too.

May 29, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're so pleased to hear you had such a positive experience with our sales team! It's wonderful that we could make your new car pickup smooth and enjoyable. Thank you for your kind words.

Rated 5 out of 5 stars

They were friendly and helpful

They were friendly and helpful. I would recommend them to other customers.

May 25, 2026
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Reply from Richmond Motor Group - Suzuki Southampton

We are so glad to hear you had a positive experience. Thank you for your kind words and recommendation.

Rated 4 out of 5 stars

Great to deal with

Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive and explained all the controls. She is an exceptional driver. Wonderful lady to deal with. The only negative comment is the car had no charging lead and one had to be ordered. This limits how you charge your vehicle. Del was also informative about other add on warranties'. We found Richmond showroom clean pleasant and comfortable.

May 22, 2026
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Reply from Richmond Motor Group - Suzuki Southampton

We're so happy to hear about your positive experience with our team and showroom. We truly appreciate your kind words regarding the assistance you received. Thank you for sharing your valuable input.

Rated 5 out of 5 stars

Great service from Jag

Great service from Jag, friendly helpful and professional 😊

May 22, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review and five-star rating! We're delighted our service was friendly, helpful, and professional.

Rated 5 out of 5 stars

Helpful staff

Staff were very cooperative and helpful.

May 2, 2026
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Reply from Richmond Motor Group - Suzuki Southampton

We appreciate you taking the time to share your positive experience with our cooperative and helpful staff. Thank you!

Rated 5 out of 5 stars

Excellent staff

Sam and Delbir were very helpful and friendly they were brilliant and gave recommendations that suited my liking 10/10 service

April 18, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your fantastic review and five-star rating! We're happy to hear that our team members were helpful and provided recommendations to your liking.

Rated 5 out of 5 stars

Jag was brilliant, great service

Jag was amazing a no fuss salesmen that knew his stuff, there was no pressure and the service was amazing from start to finish we'd highly recommend

April 24, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your recommendation and are happy to hear about your amazing service experience! We're glad that our service was no-fuss and pressure-free for you.

Rated 1 out of 5 stars

Took my Suzuki swace 2021 model to the…

Took my Suzuki swace 2021 model to the main dealership in commercial street in totton it was booked in for a 60,000 miles service bearing in mind I’ve got a service payment plan paying £87 on the 1st of each month with bumper payment they weren’t very helpful whatsoever firstly telling me there was no service plan in place also I’ve had the vehicle since September of last year brought it from lesleys in the Isle of Wight so not a happy customer I plan to take this issue to head office yours Neil Wilson

April 23, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

Hi Mr Wilson,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement.

Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Rated 5 out of 5 stars

A great company to do business with

A great company to do business with. Ricky went out of his way to ensure we knew everything about the car and helped with paperwork involved.

April 16, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're glad you had a great experience and that our team member ensured you knew all about your car and helped with the paperwork. Thanks for your feedback.

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