Richmond Motor Group - Suzuki Southampton Reviews 

698
TrustScore 5 out of 5

4.9

Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more

Company replied

Rated 5 out of 5 stars

Geoff could not have been anymore helpful, thank you for making this whole process so seamless. It is so nice to have a friendly face to put to the calls, this has hands down been the easiest experien... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into the show room Jagdeep Bhakar welcomed us and helped so much nothing was to much trouble, we never had an appointment but Jag made time to sit and explain everything eve... See more

Company replied

Rated 4 out of 5 stars

Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom

  • 02380 873 888

4.9

Excellent

TrustScore 5 out of 5

698 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(698)

1,631 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with Jagdeeps service

Very happy with Jagdeeps service. Very friendly kind and not pushy.

April 17, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review and five-star rating! We're delighted that our service was friendly, kind, and not pushy.

Rated 5 out of 5 stars

Great experience- helpful and efficient

Jag had been incredibly helpful, friendly and efficient. Able to answer any questions and made what could be a complicated process very easy.
Highly recommend.

April 14, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that our service was helpful, friendly, and efficient! We appreciate your positive feedback and are glad we made the process easy. Thanks for recommending us!

Rated 5 out of 5 stars

Recently bought a Suzuki Vitara from Suzuki richmonds

Recently bought a Suzuki Vitara from this garage. Brilliant from start to finish, the service was top notch, they went above and beyond making sure the vehicle was ready. Big thanks to Jag on getting everything sorted for us. Highly recommend

April 10, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your high rating! We're happy to hear that you had a brilliant experience and that our service met your expectations. We're glad everything was sorted for you and we appreciate your recommendation.

Rated 5 out of 5 stars

Sam Was Excellent

Great time with Sam, explained everything in a relaxed, no pressure way. Was a good experience, would visit here again and would recommend speaking with Sam!

April 8, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy you had a great experience! It's wonderful to hear that everything was explained in a relaxed manner. We appreciate your recommendation and hope to see you again.

Rated 5 out of 5 stars

Del and Will were super helpful

Del and Will were super helpful, this is my 4th Suzuki now, love the car and they did me an amazing deal for my new one, which I love, it was super easy to swap for a new one over the phone, came to pick it up and everything was done professionally and smoothly, thank you both again and see you for the next one

March 28, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your continued loyalty and are so glad you had a super easy and professional experience. It's great to hear that you love your new Suzuki and the amazing deal we provided. We look forward to seeing you for your next one!

Rated 5 out of 5 stars

Positive experience

All the staff we spoke to were helpful and polite and our sales executive, Jagdeep Bhakar, was particularly friendly, knowledgeable and very patient with all our questions. It would be a pleasure to deal with him again in the future as he made it a positive experience for us both

March 26, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful feedback! We're so glad to hear that our staff were helpful and polite, and that your sales executive was friendly, knowledgeable, and patient. We're happy you had a positive experience.

Rated 5 out of 5 stars

Thanks Jag

Thanks Jag! Very professional and patient, gave great advice and customer service! Thanks again for the extra touches!

March 27, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your fantastic review and five-star rating! We're happy to hear that you had a positive experience with the great advice and customer service.

Rated 5 out of 5 stars

Happy Customer

Saw what I wanted on Website so went out there on spec.

Very helpful salesman, Sam Beevers who wasn't at all pushy & came with me on a test drive.

Very happy with car so bought it. Smooth transaction with a part exchange allowed.

A clunking noise developed within a month so rang Garage & agreed to take it in to be looked at. Needs new D rings (bushes) which had to be ordered & was told a week.

After 10 days, I rang & the parts hadn't arrived to they chased it for me & car is now booked in. As it is under warranty, there is nothing to pay.

I would recommend & if I needed to purchase another car again, I would look there first.

January 11, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're glad you found what you wanted and appreciated the helpful service during your purchase. We apologise for the clunking noise and delay with the parts. We appreciate your recommendation and would be happy to assist you again in the future.

Rated 5 out of 5 stars

Will Austin was very helpful and…

Will Austin was very helpful and friendly and not at all pushy. Very pleased with the service and the car. Thank you

March 26, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you found our service helpful and friendly. It's great to know you are pleased with your car. Thank you for your feedback!

Rated 5 out of 5 stars

Kept updated through the process

I was kept updated through all the stages of the purchase, with politeness and efficiency.

March 26, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you were kept informed during your purchase. Thank you for your kind words about our team's politeness and efficiency!

Rated 5 out of 5 stars

Came in to have a look at a Swift and…

Came in to have a look at a Swift and the salesman (Jag) was fantastic, answering any questions with honesty and passion also the sales manager (i think) Simon was very welcoming and willing to amswer any questions. On picking up the car it was full valeted and perfect, Jag then went through everything thoroughly and made sure i was completely happy with the purchase before I left. I would highly recommend Jag and the team at Richmond Suzuki for sales and service. A****

March 26, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had a fantastic experience! We appreciate your kind words regarding Jag's passion and honesty. It's great to know you were completely happy with your car and the thorough service we provided. Thank you for recommending us!

Rated 5 out of 5 stars

Jag made the purchase of our new car so…

Jag made the purchase of our new car so easy. He is knowledgeable and a pleasure to talk to. Highly recommend. Thanks Jag

March 25, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review! We're happy to hear that your new car purchase was easy and that you found Jag knowledgeable and pleasant.

Rated 5 out of 5 stars

Purchased a used MG

Purchased a used MG, great experience not pushy like other companies, very good experience.

March 23, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had a great experience purchasing your used MG! We appreciate your feedback regarding our non-pushy approach.

Rated 5 out of 5 stars

Excellent

Very helpful, information on everything given. Excellent. Kind and friendly.

March 20, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review and five-star rating! We're delighted that our team was helpful, kind, and provided excellent information.

Rated 5 out of 5 stars

Jag was friendly and informative

Jag was friendly and informative, explaining every step of the way

March 19, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that our explanation was helpful and friendly. Thank you for your positive feedback!

Rated 5 out of 5 stars

Vitara upgrade

Following our recent invite along to the upgrade event, all the staff were welcoming as always. Jag was our sales representative on this particular return to upgrade our Suzuki Vitara and he’s been excellent - super friendly and informative. All in all very happy customers 🙂

March 12, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your wonderful review! We are so glad to hear that the staff made you feel welcome and that your sales representative was super friendly and informative. We are happy you're a satisfied customer!

Rated 5 out of 5 stars

FIVE STARS for Jagdeep Bhakar at Richmond Suzuki, Totton!

I arrived to collect our new car and was warmly welcomed by Jagdeep Bhakar, offered a drink and seat.

There was some technical difficulties registering the new car and this did take some time but Jags kept me informed and apologised for the delay.

With the car registered Jags went through the paper work and helped me set up the App that supports the vehicle.

I needed to collect some items out of my old car and Jags kindly drove the new one alongside it so it was easier for me to transfer my belongings.

Jags waited with me to ensure the App technology was working.

Jags was polite, kind and engaging in all our interactions - I couldn't have asked for more - Thank you

March 11, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that your new car collection experience was a positive one. We appreciate your kind words regarding the service you received, and we are so glad everything went smoothly despite the technical difficulties. Thank you!

Rated 5 out of 5 stars

everything was explained clearly and…

everything was explained clearly and all questions answered. When a problem arose, a way to solve it was found.

March 9, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that our explanations were clear and that we addressed all your questions effectively. We appreciate your feedback regarding the problem-solving.

Rated 5 out of 5 stars

Jag was excellent

Jag was excellent, showed me everything I needed to see and know about my new car and helped me set up the Suzuki connect app. He's the best 🤞

March 9, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had such a positive experience! It's great to know that you felt well-informed and supported with the car and app setup.

Rated 5 out of 5 stars

We didn’t have any problems it all went…

We didn’t have any problems it all went very smoothly the sales man was very pleasant and easy to talk to got everything sorted out and collected on time.

March 2, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your positive feedback and are so glad to hear that your experience went smoothly. It's great knowing our team helped get everything sorted out for you. Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look