Rickshaw Travel (AUS) Reviews 63

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very professional group. Their attention to detail is great, was really impressed and hope to use them again.

Rated 5 out of 5 stars

We asked Rickshaw travel to organize our holiday to India. They organized everything from travel, hotels, tours, drivers and guides. Our total experience was excellent and we would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Have used this mob twice and would use them again. They try their best to understand your wants and needs to ensure you get the right holiday package. Their contactable by phone which helps when ironi... See more

Company replied

Rated 4 out of 5 stars

Our trip had no hiccups thanks to rickshaw travel, transfer pickups were waiting for us with roomy comfortable cars. The tours/tour guides were good fun, informative & took us to places tourists don't... See more

Company replied

Company details

  1. Tour Operator
  2. Travel Agency

Information provided by various external sources

Rickshaw Travel was founded by travellers for travellers, and we believe in creating authentic and meaningful experiences for travellers who prefer the independent approach to their trips. With Rickshaw Travel you can create your own personal itinerary by combining our bite-sized trips, each typically 3-4 days long, which include charming accommodation and carefully selected local tours. By piecing these smaller trips together, you can create your perfect itinerary and travel your own way. We operate in South East Asia, South Asia and South America.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 4 out of 5 stars

The trip worked well with few problems …

The trip worked well with few problems - we are seasoned travellers so no issues which we could not handle - the service from the on ground agents in Argentina was a bit erratic and one of the accomodation places was below the standard we were expecting

July 7, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi John,
Thanks very much for your review from your travels in Argentina. It would be great if you could let us know by email or phone further details about the service from our local agents and the accommodation that wasn't quite up to standard, as we'd love to chase this up to improve our arrangements for future travellers.
Thanks again for travelling with Rickshaw Travel!
Kind regards,
Matthew

Rated 5 out of 5 stars

Our holiday arrangements went very …

Our holiday arrangements went very smoothly, with interesting hotels and inclusions.

June 28, 2017
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Reply from Rickshaw Travel (AUS)

Hi Sally,
Great to hear you had a great time in Peru experiencing the highlights of Lake Titicaca & Machu Picchu. Thanks for your fantastic review, and we look forward to welcoming you back to one of our Rickshaw Travel destinations in the future!
All the best,
Matthew

Rated 4 out of 5 stars

Great trip

Our trip had no hiccups thanks to rickshaw travel, transfer pickups were waiting for us with roomy comfortable cars. The tours/tour guides were good fun, informative & took us to places tourists don't go. All the hotels apart from one were clean, had great breakfasts & friendly staff. Overall for the price we paid I would highly recommend Rickshaw Travel

June 20, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Melinda,

Thanks for the great feedback and to hear that you had a fantastic travel experience.
I'll contact you separately regarding your comment on one of the hotels not being clean, it definitely requires some further investigation and I can also share that information with our local suppliers.

Hope to have you travelling with us again soon.

Cheers,

Kate

Rated 5 out of 5 stars

Recommending Rickshaw.

We have booked 3 trips through Rickshaw and would not hesitate to book another, or recommend them to others. Excellent service, value and travel the way we like it. Vietnam, Cambodia and recently South America. All good.

June 20, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Mark,
Thanks so much for your great review and for the detailed feedback you sent through. It's been a pleasure assisting you on all three trips and brings big smiles to hear you thoroughly enjoyed them all!
All the best,
Matthew

Rated 5 out of 5 stars

Trip of a lifetime

Superbly organised.
.

June 19, 2017
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Reply from Rickshaw Travel (AUS)

Hi Ian,
Thanks very much for your great review! It's great to hear that you had the trip of a lifetime and had plenty of highlights during your three weeks in South America. It was especially great to see your photos throughout Iquitos and the Amazon!
All the best on your upcoming European adventure.
Cheers,
Matthew

Rated 5 out of 5 stars

A Great Time

We recently toured Cambodia and Laos with Rickshaw Travel and I can honestly say that the service was first rate. Matthew and his team had every thing covered and helped us through the booking process and kept us up to date on any unforeseen changes to our travel plan once we were on the road ( such as flight changes ).
We chose to cut one section off of a set tour and combined that with at least two more advertised tours. The result was a tour tailor made to our requirements. We were met by drivers/guides at each of the tour finish/ start points and all of the vehicles we used were modern and air conditioned. The drivers didn't have a great grasp of English but they were on time, pleasant and as helpful as possible given the language barrier. The guides when provided spoke and understood English well and were even more helpful than the drivers if that were possible.
The accommodation was also top shelf, not 5 star but all the rooms were air conditioned with private bathrooms/ toilets and loads of hot water. I don't know how they did it given some of the places we visited.
This is the second year that we have gone on tour with Rickshaw and given the service and competitive pricing it is unlikely to be our last.

June 11, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Vic,
Great to hear you had a fantastic time in Cambodia & Laos. Especially great to hear you enjoyed the services and assistance from our local guides and drivers, who are a true testament of the regions warm welcomes and hospitality!
It would be a delight to assist with your next Rickshaw Travel adventure so we look forward to welcoming you back.
Cheers,
Matthew

Rated 5 out of 5 stars

Great team at Rickshaw Travel

Great team at Rickshaw Travel, very knowledgable and informative, nothing to difficult to sort out, have booked through them twice

June 7, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Thanks for the fantastic feedback, I look forward to sending you on another adventure soon.

Cheers,

Kate

Rated 5 out of 5 stars

Thanks Rickshaw Travel!

Rickshaw Travel were great to deal with on my recent trip to Nepal. They customized our itinerary to suit what we wanted to do, and were very responsive to emails. The local guides that they used in Nepal (Royal Mountian Travel) were all very friendly and helpful when we had a flight cancelled due to bad weather. They quickly organised us alternative transport at no additional cost and put our minds at ease!
I would recommend considering them for your next trip!

May 17, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Jess,
Thanks very much for your great review, very glad to hear you had an excellent time in Nepal and would recommend us to other travellers. Domestic flights in Nepal can be a bit dubious at times as they are at the mercy of the extreme mountain weather. However glad to hear our local agents assisted in getting you from Kathmandu to Pokhara on the same day.
I hope this next trip is now enticing your imagination!
Cheers,
Matthew

Rated 5 out of 5 stars

Bolivia, Peru & Chile

Planning a month in South America for 10 friends from around the world, meeting up in Peru to celebrate our 50th birthday, I sent out briefs to a number of agents. Matthew at Rickshaw was the ONLY agency who followed my brief perfectly, working with me on the ultimate bucket list itinerary. Our trip was TOTALLY AWESOME and all went smoothly. CATDMC, Rickshaw's local representatives in South America were FANTASTIC, our travel arrangements, accommodation and tour guides all wonderful.
We are a tough bunch to impress, but Rickshaw and CATDMC completely blew our socks off! I will highly recommend them to anyone travelling to South America or anywhere else for that matter!

May 11, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Rene,
Great to hear your group of 10 had a great time experiencing the highlights of South America! Thanks very much for your great review and kind words. And what a way to celebrate your 50th birthday, by checking South America off the bucket list, very glad to be a part of bringing it all together!
All the best,
Matthew

Rated 5 out of 5 stars

Myself and my family loved the 3 week …

Myself and my family loved the 3 week trip Kate organised for us to Thailand. Everything flowed perfectly, accommodation was great, great locations as was our trip with Kate to Vietnam.... Pondering over Peru next!!! Thank you Rickshaw.

May 10, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Sharon,

Great to hear your family loved your trip to Thailand! I enjoyed creating another travel adventure for your family, after your previous travels to Vietnam with Rickshaw. I think your family would really enjoy Peru, loads of culture, natural highlights and of course some epic Incan ruins to discover.

I look forward to hearing from you soon,

Kate

Rated 5 out of 5 stars

Flawless 9 days in Vietnam

Kate helped me plan a 9 day visit to Vietnam that exactly met my expectations. She understood the style of travel we were after and listened to my feedback on the draft itinerary she sent. With only a few changes the second draft of the itinerary was just what I wanted and we locked it in. The local guides/agents also were terrific and every element of the trip was delivered professionally and with lovely smiles by lovely people.

May 1, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Esther,

Thank you so much for your review. It's great to hear that you were happy with my service, and that the itinerary I created for you in Vietnam was exactly what you were after.

Keep me in mind for your next trip.

Kind regards,

Kate.

Rated 4 out of 5 stars

Had a fantastic trip

Had a fantastic trip. Very helpful, great local agents.

April 29, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Kay,
Excellent to hear you had a fantastic time across the Sacred Valley and Machu Picchu in Peru! Thanks very much for your great review, and we look forward to welcoming you back to Rickshaw Travel in the future.
Cheers,
Matthew

Rated 5 out of 5 stars

Lovely choice of hotels and excellent …

Lovely choice of hotels and excellent help with planning. Enjoyed our trip very much.

April 29, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Margaret,
Great to hear that you and Joe had a fabulous holiday and enjoyed the choices of your hotel accommodations.
Thanks so much for taking the time with your feedback.
I look forward to the opportunity of booking your next adventure!
All the best,
Yvette

Rated 5 out of 5 stars

A great experience with this travel company

I would recommend Rickshaw for travel bookings in South East Asia. Our trip ran smoothly from beginning to end and we found them helpful, knowledgable and responsive to our questions. All our accommodation was excellent as were the tours we did.

April 24, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Amanda,

Thanks for your review! It's great to hear everything ran smoothly during your travels in South East Asia, and that you found the accommodation and tours to be of an excellent standard.
We also offer travel in India, Nepal, Sri Lanka, Argentina, Bolivia, Chile and Peru if you are after a new region to explore : )

We hope to assist you again with your next travel adventure.

Cheers,

Kate

Rated 5 out of 5 stars

incredible India Done Exceptionally Well !!

Just returned from the most unbelievable tour of Northern India all arranged by Matthew at Rickshaw Travel.

I can't say enough positive things about this trip. From start to finish, everything ran like clockwork. The most amazing accommodation, brilliant driver, highly knowledgable guides & incredible locations.

Thank you to everyone at Rickshaw Travel & their on-ground partners in India for the most memorable vacation ever !!

Glenn & Alison

April 19, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Glenn & Alison,
So thrilled to read your glowing review and to hear that you had an exceptional time across the Himalayan foothills and Rajasthan in North India! It was a pleasure helping you build your ideal itinerary and we look forward to helping with any future plans, we've just launched trips to Sri Lanka and hope to launch China in the coming months too.
Cheers,
Matthew

Rated 5 out of 5 stars

a good trip to India

a excellent service made changes to the original plan to suit my needs tried to solve some external difficulties on visa requirements prompt attention to emails promised services all honoured good selection of accommodation

April 19, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Kevin,
Thanks very much for your review, very glad to hear you had a great time across North India (a shame about the cricket test result though!). It was great assisting in your travels, and we look forward to helping you in the future.
Cheers,
Matthew

Rated 5 out of 5 stars

Good service, everything went to plan

I did an individual tour across India to several areas and each segment went smoothly. The hotels selected were good with a couple a bit special. My driver for a tour in the Western Ghats was very good with a strong knowledge of the areas. Overall very good.

March 21, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi David,
Thanks very much for your glowing review! It's great to hear you had a great time in India, especially your time driving across the Western Ghats to the coast in the South of India, a relatively unexplored region with great scenery. Hope you enjoyed the cricket tests too!
All the best,
Matthew

Rated 4 out of 5 stars

Perfect in Thailand....not so in Laos

Rickshaw can only be as good as the local agents they work with. The blips over timing and other arrangemengs in Laos were entirely the responsibility of the in-country agent. Rickshaw has the responsibility to check all of tnis. In general a good holiday and would do another one with Rickshaw.

March 21, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Geoff,
Thanks very much for your review, glad to hear your arrangements worked seamlessly in Thailand. Sorry to hear that our local agents in Laos weren't quite up to scratch, I will speak with our agents to get to the bottom of this and ensure future arrangements do work just as well as in neighbouring Thailand.
Thanks again, all the best,
Matthew

Rated 5 out of 5 stars

Cambodia - February 2017

We really enjoyed our trip to Cambodia. It more than lived up to our expectations.
The accommodation was good with the exception of the Coolibah in Sianoukville which was not very clean and the plumbing didn't work.

March 21, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Sheena,
Thanks very much for your review. I am so happy to hear that your trip exceeded your expectations.
I look forward to the opportunity in the future to plan your next holiday adventure!
Take care and all the best.
Yvette

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