Rickshaw Travel (AUS)Reviews 

63
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very professional group. Their attention to detail is great, was really impressed and hope to use them again.

Rated 5 out of 5 stars

We asked Rickshaw travel to organize our holiday to India. They organized everything from travel, hotels, tours, drivers and guides. Our total experience was excellent and we would not hesitate to use... See more

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Rated 5 out of 5 stars

Have used this mob twice and would use them again. They try their best to understand your wants and needs to ensure you get the right holiday package. Their contactable by phone which helps when ironi... See more

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Rated 4 out of 5 stars

Our trip had no hiccups thanks to rickshaw travel, transfer pickups were waiting for us with roomy comfortable cars. The tours/tour guides were good fun, informative & took us to places tourists don't... See more

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Company details

  1. Tour Operator
  2. Travel Agency

Information provided by various external sources

Rickshaw Travel was founded by travellers for travellers, and we believe in creating authentic and meaningful experiences for travellers who prefer the independent approach to their trips. With Rickshaw Travel you can create your own personal itinerary by combining our bite-sized trips, each typically 3-4 days long, which include charming accommodation and carefully selected local tours. By piecing these smaller trips together, you can create your perfect itinerary and travel your own way. We operate in South East Asia, South Asia and South America.


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4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

Koh Rong Samloem

Rickshaw we're easy to communicate with and accommodated our requests with no issues. The accommodation was top notch. Such a great experience I want to go back every year!

March 15, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Joanne,
Thanks so much for your review. Glad to hear you all had a wonderful time, I hope you enjoyed catching up with your sister!
I look forward to the opportunity to assist you with your next travel plans in the future.
All the best,
Yvette

Rated 5 out of 5 stars

Too busy to organise

I love independent travel but like many busy professionals have no time to organise it. Rickshaw travel managed everything very quickly and efficiently. Everything went absolutely according to plan and it meant that my family and I could travel for two weeks with everything taken care of.

March 6, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Mrs Webster,
Thanks very much for your great review! It was a pleasure assisting your family in building an itinerary across North India & Rajasthan, and very glad to hear everything ran smoothly and according to plan. Keep our independent travel options in mind for your future travels,
All the best,
Matthew

Rated 5 out of 5 stars

Trip to Laos and Thailand

We went on a family trip to Laos and Thailand in January. Thanks to Kate at Rickshaw the travel arrangements, accommodation, tours, drivers and guides were all excellent. Everything went very smoothly. If you haven't been to Laos, then do not hesitate in going. It is a beautiful country with very welcoming people. We visited Luang Prabang alongside the Mekhong River and stayed at Sala Prabang along the river-highly recommend. Luang Prabang is a place of temples, good food, Botanic Garden, easy to walk around and visit the countryside to the Bear Sanctuary and Kuang Si Falls. Next we went to Bolaven Plateau, southern Laos and stayed at the Tad Fane Resort in the forest with beautiful butterflies, amazing waterfalls and walks through the coffee plantations and on the plateau. Then on to Four Thousand Islands and stayed on Don Khone with brilliant sunsets on the Mekhong River, very peaceful, and recommend cycling through the rice fields. Highlight in Thailand was our visit to Khao Yai National Park. We went there by train from Bangkok which was lots of fun and stayed at the Khao Yai Life Nature Resort, located in the countryside and a very enjoyable stay. We went to see the bats leave the caves as dusk and next day went to Khao Yai National Park. We did see gibbons, hornbills, macaques, sambar deer and one wild elephant. It is a large park with many visitors, so be realistic about how much wildlife you expect to see. The walk through the forest and grasslands and visit to one of the waterfalls was very enjoyable in itself.

February 19, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hello Kean Family!
Thank you so much for your outstanding review about your travels in Laos and Thailand. It's great to know that you enjoyed your adventures, saw lots of the local sights and especially getting to see lots of wildlife including an Elephant in the wild at Khao Yai National Park!!
I would be super happy to be able to create another travel adventure for you in the future.

Take care,
Kate

Rated 5 out of 5 stars

Excellent service, everything went off without a hitch!

Rickshaw was great, they responded promptly to emails in the organisation stage and everything they organised went off smoothly. Happy to recommend for future travelers to Peru.

February 16, 2017
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Reply from Rickshaw Travel (AUS)

Hi Rebecca,
Thanks very much for your great review and recommendations! Very glad to hear you enjoyed your arrangements with us across Cusco and the Sacred Valley, and I look forward to helping you with your next international adventure!
Cheers,
Matthew

Rated 4 out of 5 stars

Great Rickshaw experience

Great service from Matthew from Rickshaw, trying to suit all our needs for a great trip. Some ups and downs due to the age differences in our group. But overall a good experience. Vietnam was good, and will be better in another 10 years I am sure.

February 16, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Christine,
Glad to hear you enjoyed your experience across Vietnam with your family of five. You had a great set of destinations that certainly let you experience the full length of highlights throughout Vietnam. Keep us in mind for your future travels and we'll be happy to assist your family again.
All the best,
Matthew

Rated 5 out of 5 stars

Patagonia

Matthew from Rickshaw travel was great. He was very prompt in responding to any questions regarding our itinerary prior to our booking.
We enjoyed that our travel was completely independent. We especially enjoyed the airport pick ups and the tour guides were very knowledgeable of the local destinations. When we had problems with our luggage due to a baggage handlers strike, Matthew and Martina from the local agency in Argentina kept in touch with us to ensure that our issues were resolved.
There were too many highlights, an additional day in Torres Del Paine would have been great and perhaps if we stayed 4 days in Buenos Aires rather than 2 days at the beginning of the trip and another 2 days at the end. We recommend staying in Mendoza and the private wine tour was excellent.
The only aspect I would change is some of the accommodation was not very central with very standard rooms.

January 24, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Marion,
Thanks very much for your review, great to hear that you enjoyed your time in Argentina & Chile. Patagonia truly is a beautiful and unique area that few tourists manage to tackle, so it's great to hear that you enjoyed your time there and made it a focus of your trip. Mendoza too is a great area so I'm glad you enjoyed the wine tour there.
Thanks again for travelling with us and keep us in mind for your future travels!
Cheers,
Matthew

Rated 5 out of 5 stars

Great Service, assistance and friendship from Rickshaw

Rickshaw are like that perfect travel friend you WANT to have. The one who can give you great advice and help make your trip great - no matter what your budget. Let them know what you dream for and they will do their best to make your wishes come true. They fill in what you don't have - knowing the places, the people, the tricks and the secrets. You'll find yourself as worry free as you can be with all the fuss taken care of. Rickshaw has the quality you need if you need help planning and organising a trip. The sense of confidence and security you will have with your travels will really help you relax and enjoy yourself. Priceless really. JC

January 18, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Julianna,
Thanks very much for your magnificent review! It was great reading your detailed feedback throughout your travels across India and hearing that you and the kids truly had a great time experiencing the highlights of the north. I did comprise all the pieces of your feedback into a blog that you can read for yourself at Rickshawtravel.com.au/blog
It was a pleasure assisting in your travels and delivering a dream, care free trip.
I look forward to helping you with your next adventure in the future!
All the best,
Matthew

Rated 5 out of 5 stars

Customised Service

We were a group of 7 that were spending some time together and then breaking up into two groups only to meet up again later. Matthew from Rickshaw had no problem dealing with our requests. He customized an itinerary for three of us while the other four did their own thing.
All of the accommodation and transport that was booked for us were perfect for our needs and budget, definitely more luxurious than we thought we would get for the price.
We had the very best of tour guides, just for our group and all of our transfers and guides met us at the time and place they were booked.
I feel we got a much better deal, much more personalized service and definitely a more authentic experience than travelers that book through big agency's or tour brochures.
Im planning on talking to them for our next holiday.

January 17, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Vanessa,
Thanks very much for your glowing review! It's absolutely great to hear you had a great time in Vietnam and all your arrangements for the two separate groups worked out seamlessly. Great guides that can provide authentic experiences are exactly what we aim to provide our travellers with, so very glad your guides added to your overall experience!
We look forward to helping you with your next adventure to Argentina & South America.
All the best until then!
Cheers,
Matthew

Rated 5 out of 5 stars

Wonderful trip to Vietnam and Cambodia

Matthew at Rickshaw was excellent in setting up our holiday and providing us with a balanced itinerary over 2 weeks. We saw a lot about what the countries had to offer which has a balance between planned tours and free time. The Accommodation and Tour guides were excellent and all people we were in contact with over the time were extremely professional.
Thanks Matthew for planning this with us and we look forward to another adventure with Rickshaw in the future.

January 10, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Sean,
Excellent to hear that you and your family had a great time in Vietnam & Cambodia! You had a great itinerary that certainly let you experience the highlights of both countries, so it's great to hear the guides and accommodation added to the experience.
We'll definitely be happy to help you plan your next adventure, all the best until then!
Cheers,
Matthew

Rated 5 out of 5 stars

Stress free India

Well organised, comfortable hotels and home stay, our drivers spoke enough English for us all to know what we were doing ang going to. Cars were comfortable and clean with A/C that worked. Cheers

January 3, 2017
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Yvonne,
Thanks very much for your review, very glad to hear you had a stress free time in India. I especially hope you enjoyed your time in Hampi and cruising the Kerala backwaters by houseboat.
We look forward to building your next Rickshaw Travel adventure, we'll be starting trips to Sri Lanka & China in the coming weeks if they're on your radar!
Thanks again,
Matthew

Rated 5 out of 5 stars

Travel in Vietnam

Our first trip to Vietnam and all our requests were fulfilled with punctuality and expertise to enable us to enjoy an amazing holiday. Thank you Matthew for your suggestions, we travelled with confidence knowing help was there if required.
Tony & Linda

December 26, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Tony & Linda,
Very glad to hear that you had an amazing time in Vietnam and everything went off without a hitch!
Thanks very much for your review, and keep us in mind for your future travels as we're always adding new destinations and experiences, in the coming weeks we hope to launch trips to Sri Lanka and China!
Thanks again,
Matthew

Rated 5 out of 5 stars

14 Days in Vietnam

We booked on line with Rickshaw Travel. Everything went very smoothly from airport pick ups to checking into hotels. They planned the itinerary for us and organised all our tours which were all exceptional. In between tours it was all free time for us to do as we please. The Hotels they booked for us were all clean and comfortable with very helpful friendly staff. We Highly recommend this company.

December 19, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Glenn,
Great to hear that you had a great time experiencing the highlights of Vietnam and particularly enjoyed the balance between a set itinerary and free time. Thanks very much for your review, and keep us in mind for your future travels as we're always adding new destinations and experiences, in the coming weeks we hope to launch trips to Sri Lanka and China!
Thanks again,
Matthew

Rated 5 out of 5 stars

Holiday to India

We asked Rickshaw travel to organize our holiday to India. They organized everything from travel, hotels, tours, drivers and guides. Our total experience was excellent and we would not hesitate to use them again for future holidays or recommend them to our friends and others. They stayed with us from beginning to end and followed up during to make sure everything was going well. They even gave us tips at various places to enhance our holiday experience.

December 6, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Kerin,
Thanks for your excellent review, very glad to hear that you thoroughly enjoyed your time in India and especially appreciated the services and support from our local agents. I hope you enjoyed the full colour and contrasts of India and the destinations you experienced, from the deserts of Rajasthan to the vibrancy of Varanasi and the tranquillity of the Himalayas & Dharamsala!
Thanks again,
Matthew

Rated 5 out of 5 stars

Great to work with. Just what we wanted.

Lots of choices to make and tailor your own holiday.
Absolutely fantastic.

December 6, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Peter,
Thanks very much for the fantastic review. We're glad to hear you had a great time in Vietnam, I especially hope you enjoyed your time in the Mekong Delta and on Phu Quoc Island. Keep us in mind for your future travels as we're always adding new destinations and experiences!
All the best,
Matthew

Rated 5 out of 5 stars

TRIP OF A LIFETIME INDIA

From the time of booking the service was exceptional. Matthew Miller from Rickshaw Travel made sure our trip ran smooth everything was taken care of we did not have to worry about a thing from planes, trains and automobiles. We loved evey moment of our trip and could not recommended it more highly

December 6, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Faye,
Great to hear that you had a great time in India and that I was able to assist in providing a smooth and worry free trip. India certainly is a unique destination so I was happy to help in creating some lifetime memories. Thanks for the great review and we look forward to building your next Rickshaw Travel adventure in the future, keep a look out on our site as we'll be launching trips to Sri Lanka and China in the coming months.
Thanks again,
Matthew

Rated 5 out of 5 stars

An amazing trip to Northern India !!

Our holiday was much more than we had anticipated, the people, the food, the weather, the forts, and all the amazing sights we saw as we travelled all made it very special. One of the factors that certainly added to our experience is the wonderful accommodation that you organised, the haveli’s were out of this world. Everything ran very smoothly and was very well organized, certainly a trip I will never forget. Also thanks to Matthew for all the helpful tips !!

December 2, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Angela,
Excellent to hear that you and Annette had a great time across Rajasthan and enjoyed all the unique accommodation and havelis throughout your trip. India certainly is a memorable travel destination, like no other, so we were glad to be a part in helping you experience this unique country.
We look forward to helping you build your next Rickshaw Travel adventure, keep an eye on our site as we'll be launching Sri Lanka and China trips in the coming weeks!
Thanks again,
Matthew

Rated 5 out of 5 stars

Awesome off the tourist track journey

If you're looking for an experience away from the regular tourist stops, check out Rickshaw Travel. They made it easy for our family to stay with local families in small villages. We experienced the 'real' Cambodia, and have so many more stories to tell because of it.

November 14, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi David,
Thanks very much for your review, we were glad to help you and your family in reaching the real Cambodia and having some authentic experiences with your rural homestays. It was also great to hear your detailed feedback and stories over the phone.
We'd love to be able to send more people after such local experiences to these parts of Cambodia, so hopefully you received my email from a few days ago.
Thanks again,
Matthew

Rated 5 out of 5 stars

Vietnam and Cambodia,

I am usually a very independent traveller, a remnant of backpacking in my youth. On a recommendation from a friend I booked Rickshaw travel as traveling with children aged 12 and 15, a mother aged 75 and a husband, seemed a little too daunting to organise solo. I couldn't have been happier with the decision. Last minute changes on our request were made to the itinerary without an issue by Rickshaw and everything ran smoothly. The local guides were all exceptional I especially liked the down time and freedom that was built into the trip to allow us to do our own thing and make some independent decisions on activities and experiences. I wouldn't hesitate to use Rickshaw travel again or to recommend them to others.

November 12, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Donna,
Thanks very much for your feedback and praise on our services. It's great to hear that you enjoyed our independent style of travel and the free time that was built into your trip. Excellent to hear that you enjoyed your travels throughout Vietnam and Cambodia with your family, I was glad to be involved in helping create an ideal trip!
Thanks again,
Kind regards,
Matthew

Rated 5 out of 5 stars

All well organised with a good variety

Great guides in Vietnam and Cambodia.
Loved the rickshaw ride to the boat on the Mekong loaded up with all our luggage. Entertained the locals too.
Only one complaint in 18 days travelling.
That was our accommodation in Pnohm Penh - the Cara hotel was substandard.
Having said this - our holiday was very very near perfect.
Thank you Matthew for a job well done

October 26, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Jayne,
Thanks very much for your feedback. Excellent to hear that you enjoyed your travels with us and found all the guides that you encountered to be valuable. The Along the Mekong trip from Saigon to Phnom Penh is a unique experience so I'm glad to hear you enjoyed it! We'll definitely take your feedback about the Cara hotel on board for future travellers.
Thanks again for your feedback and we look forward to helping you with your next trip to one of our specialist destinations in the future!
Cheers,
Matthew

Rated 5 out of 5 stars

well organised, great experience

Rickshaw Travel helped organise our recent trip to Cambodia. From beginning to end, it was well organised, good hotels and great guides.

Our favourite part as a family was the homestay that we did. I was concerned that the kids would find it difficult - no internet etc. but they really enjoyed it. Playing games with the local children, cycling through the jungle exploring temples and eating with our host family. I would completely recommend it if you want to show your family how people live and what is important to them.

Cambodia seems to be a very complex, resilient, thriving nation. The history is staggering, the people are very gentle and the food is good. The temples are staggering in their size and sophistication, architecture is lovely, and if you go to Battambang, please go to the circus school. it is brilliant.

October 25, 2016
Unprompted review
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Reply from Rickshaw Travel (AUS)

Hi Annabelle,
Thanks very much for your amazing feedback! It's great to hear you found the Homestay in the Cambodian Countryside so enjoyable and insightful! It's so beneficial to see how other cultures live and I'm glad we were able to assist you in showing you and your family this. The locals certainly make Cambodia such a warm, inviting and authentic destination, especially in light of what they've gone through in the past.
Thanks again for travelling with us and enjoying our style of travel. We look forward to assisting you with your next trip to one of our specialist destinations in the future!
Cheers,
Matthew

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