Ricoma Reviews 

I was confused after trying to do Chroma. I'm not computer savvy. Jose Medrano explained it twice and I had it. So thanks again for being there.

Tech support was very helpful, and emailed me back within 5 to 10 mins of my inquiry. Issue with my machine was solved very quickly. Thank you again!

Tech agent was patient with me and walked me through what I should look for and how to resolve

Mark Torres and Jose Medrano are the absolute best! We were on a time crunch to complete a project, and they both came through with flying colors. Jose took the time to understand the problem, kept us informed of progress, and followed up with us until the machine was operational. We are thankful that he connected us with Mark who was able to quickly identify and fix the issue. Their kindness and professionalism is unsurpassed.
With sincere gratitude,
Meredith Gill

Jose solved all my problems with my luminaris 200! Thank you so much Jose! I will definitely be back and 100% recommend Jose to solve a printer problem. If he can't he will direct you to someone who can!

Jose Medrano has excellent customer service skills. He supplied me with clear and precise directions which corrected my problems immediately. Thank you Jose

We just got the machine and I will be the first to say there were more problems then ever. However the tech support Kelvin made sure I had some out here. I was on a deadline due to traveling for work and a event. They worked hard with my time frame. Once rep was out here I had a few problems and Kelvin was right on the phone with me trying to get it up and running. I messed with the tension and got it resolved. Kelvin has been a wonderful tech support. We are already thinking of the next one we will get.

Great support! Resolved issue so fast!

Im very new at heat pressing. I got a heat press just a few months ago from Ricoma. I had my first heat press issue and Eric Gonzalez with his busy agenda never gave up on me. Numerous emails and phone calls until finally we coincided and Eric helped me resolve my heat press pressure through a Video call!!. Big Thanks to Eric and Thank you so much for your patience!. You are a great Ricoma’s Representative!.

We purchased a DTF machine from Ricoma a year ago and have had issue after issue with little to no resolution. We call and leave messages with no answer, we have had many issues with the machine and when we do get to talk to someone, they give us a wide array of possible solutions that never end up helping. We have wasted thousands of dollars for a machine that does not work correctly and absolutely terrible customer service.

I recently had the pleasure of working with Keelven Nazien an exceptional tech support person who went above and beyond to help me resolve my technical issues. His knowledge, patience, and professionalism were truly impressive. I highly recommend his services to anyone in need of tech support. Thank you for your outstanding assistance!

Had a very quick turn around on the solution to my issue. Very promptly and professional

I had the pleasure of speaking with Jose Medrano. He answers the phone with a smile and was a joy to talk to. I appreciate his sense of humor and his kindness.

Sydney Reyes responded to my submitted ticket quickly with instructions to help solve my problem.

I am so grateful that I purchased my Ricoma machine because it is a workhorse but also for the tech support when something (rare occasion) goes wrong.
Thank you,
Kelley Goldsmith

I purchased the luminarious 200 white toner printer along with the heat press back in 2021. I have had nothing but problems with both units.

The white toner printer is a joke. Adhering the A and B sheets together was a nightmare to learn. I finally got the process down but the quality sucked. The colors are dull and the crack after a few washes. I contacted support and was recommeded to purchase some different transfer sheets. They worked a little better but after a few months I started having problems with my toner. I have streaks thru my images. I contacted support and their recommendation was to replace all of my toner cartriages that are $500 each x 4. Im sorry not all the cartridages can be bad because the printer says that they are 3/4 full. I finally gave up on the printer and it just sits here like a log.

The heat press has been nice but I have had issues with it as well. First time the wire inside the machine burnt up. Support sent me a replacement. Then shortly after that the powercord caught fire in the outlet. Thank goodness I was home and was able to take care of it before it burnt down my house. Then 3 days ago the hex bolt that keeps the top plate straight broke. I contacted support and they wanted $32 for a new bolt. I went to Home Depot and bought a new bolt for $2.

First I got a no needle halfway through my embroidery. I didn't want to mess up my project so I called Ricoma Tech support they told me what to do right after I got a color change error Jose was very patient and kind, he stayed with me until I got my Ricoma running again, and I didn't loose my embroidery that I was halfway done with. Thank you sooo much for the support!!!

From day one this company has showed just bad their management team really are as well as being the worst company on the face of the earth .

My wife bought an new machine , when we received the delivery the machine was not in the box!! it took two day to finally get some one to talk to and all they could do was come up with excuses,. now we are having a issue with machine not working properly. trying to get help from tech support is imposable

My Laptop was stolen needed to reinstall Chroma, was sent the link immed along with instructions. I did not realize Chroma had its own serial number so I tried to use the Machines which did not work. Called Tech support explained the issue was told I needed the Chroma serial number was sent immed to my email I entered the correct number and now have access and active Chroma Thanks

Most times the tech can send a video to show how to fix a problem but every once in a while you need their eyes on the machine! Kimberley was extremely helpful and patient while we awkwardly went over the problem and possible solutions! A part was needed so between payment, shipping and delivery and a video showing how to install we were up and running great in less than four days! Awesome job guys (Kimberly) and thanks!

I had a very bad issue with my Embroidery machine 1501, after a week of being self tech because that weekend was a holiday, customer support provided videos and links that helped with some of the lil problems but seriously my machine was completely out, finally called tech support and they schedule a video call, and then surprise agent was very patient, showed acknowledgment on the problem that I had, he resumed one week that took me figured same negative result with my very limited tool acknowledge, to fix it in 4 hours that could be just 1 if he had the chance to be hands on, but I am in California and I believe they are in Florida, he saved a lot of money and time! Thanks Arel!

Everyone at Ricoma is very helpful. Joseph was diligent in helping troubleshoot the problem and get the correct replacement part necessary to fix my machine. It’s nice to have the support and know you have a team there to help.