Ricoma Reviews 

Purchased a TC1501 embroidery machine June 2023 have not completed the first order, was sent a used machine that won't work for the original machine. Stay away from Ricoma it is a nightmare.

I required assistance aligning my Mighty Hoop on my Ricoma 1501 TC machine. Initially, I was frustrated as I had to wait a few days to schedule a video meeting. Nevertheless, after my session with Reynaldo Delgado, he patiently guided me through calibrating all my Mighty Hoops. This experience turned my initial disappointment into satisfaction.

Was promised a working machine over half a year ago. Machine still doesn't work, I've paid for 6 months of rent in a space that I haven't been able to make a dime off of because of Ricomass's horrid speed and service. Still don't have a working machine and still no solution or owning up to a problem, no discount, no customer appreciation, no nothing, just slowly trying one problem at a time. They've done zero to remedy any situation and have not taken any blame. I wouldn't touch anything this company does.

Thanks to Daniel B,
I just purchase my Ricoma EM1010 embroidery machine, I am loving this machine, thanks to Daniel for the advise and for always been text and email away. He helps me to choosing between the embroidery machine and the printer, which actually make sense in long run, because the type of work and project I would be doing require the embroidery machine.
My machine is here, I am loving it, can't wait to start.
Thanks again Daniel B.

OMG. Save yourself. I'm serious. We bought two machines in August. It's April now. One machine has NEVER run - we haven't been able to run one job on it - a 20k machine - Revel DTF. Our embroidery machine ran well until last month. They tried to diagnose it over the phone for a week, then agreed to overnight a part, but then said that overnight will actually take two days and this is only if we paid $200 in addition to the overnight shipping fee.This is a machine under warranty. We paid because we're over a barrel. Then they shipped us the wrong part. Sent the replacement part (the once correcting their error of sending the wrong part THREE DAY SHIPPING) and said, 'overnight wasn't really overnight,' whatever that means. Refuse to send another, at any cost, because they already sent one. So, to recap, they said they'd overnight a replacement on Monday. It's Friday and we still don't have it. This is typical.

When you call Ricoma, notice that if you want sales, you press one. Someone answers right away. Try pretending you want technical support and see how long you wait. And remember that the person who picks up is not a technician. That person picking up will tell you they'll have a technician call you. It's rarely the same day. And if you miss the call because you were in the bathroom, you have to call back, he on hold again, and go to the end of the line. If you use the automated option to put in a work order, it's worse.

No other company can be this bad.

Anthony Neyra was great! I was having an issue with my sonic jet NOT SPRAYING and he took the time to help me over a course of 2 days we were able to get the sonic jet running. He was very thorough with the trouble shooting and we learned that my lines needed to A. be pushed in further B. he helped to make sure the wiring was connected correctly. Once these two things had been done the machine started working properly. He was very patient and I am happy to be able to use my machine now. I highly recommend Ricoma produce a video with more in depth training on the sonic jet as I followed the pretraining for the Vision and the education is very limited and the labeling of which line is light and which line is dark were incorrect. It would be very helpful to have an in depth video specific to this product and or a training dedicated to the sonic jet with a live rep. Anthony THANKS SO MUCH for your help! Sincerely, Janis

Carlos Roque helped me fix my machine in no time. Expertise and Professionalism were second to none

Customer support has ALWAYS assisted me and helped me fix the problem. All of the problems have been user error and I appreciate their ability to facetime and walk me through it all.

I have had their Vision DTG printer for less than a year and I have been having issues after issues with the printer. Every time I try to get in touch with customer service they take a long time to get back to me. My printer has been sitting their for 3 weeks with unresolved issues and the replacement part I purchased hasn't been shipped yet. I'd stay away from this company.

I appreciate Michelle’s help, she was patient and talked me through troubleshooting my MT 1502 clearly. She made my day 10x better, Thanks.

WORST EXPERIENCE EVER! STILL PAYING FOR A MACHINE I HAVEN'T USED. RICOMA 2402, STILL NOT WORKING! I HAD TO PAY A CONTRACTOR TO KNOCK DOWN A WALL TO PUT SOME DOUBLE DOORS IN TO GET THIS HUGE MACHINE IN. ELECTRICIAN HAD TO RUN THE LINES FOR A NEW PLUG. I HAVE TO KEEP ORDERING INK BECAUSE TECH SUPPORT HAS ME LOADING INK EVERY 2 MINUTES. THEN I HAVE TO RESCHEDULE WHEN I GET THE INK THAT TAKES WEEKS. TECHS HAD ME TAKE APPART MY MACHINE AND STILL COULDN'T FIGURE IT OUT. MEANWHILE I STILL HAVE TO MAINTENANCE SO THE INK HEADS TO GET CLOGGED. IT'S A DISASTER! MY MACHINE LOOKS LIKE A DISASTER! AND I'M IN THE SH@*** WITH MY CUSTOMERS. AND RICOMA DOESN'T CARE! NO RUSH ON THEIR PART TO SEND OUT PARTS. A NIGTMARE I DON'T WISH ON ANYONE!!!

Roberto and Nicole were awesome. if you get the chance to choose your support technician and/or sales rep....they are both top notch!!!

Instant responses from Michelle Martell re: tech support. I would talk with her any time I need assistance.

The worst customer service and spare parts department support ever. One person stated the cut off time for fedex 4pm and another 1:30pm! Tech support requested on Friday and as Monday afternoon they didn't call at!

Anthony was amazing. Fixed my printing issue and even explained why it was happening. He was very patient and understanding through all of my issues.

I recently begin working with a Ricoma machine and appreciate the customer service. Embroidery machines are completely new for me. A big thank you to Reynaldo Delgado for his patience and willingness to provide helpful hints.

Definitely appreciate the assistance with my machine. The service after the sale is great! Arel took the time to walk me through the problem I was having with my machine and Arel Real stayed on until everything was complete. Hats off to the team at Ricoma.

Michelle Martell did amazing job and helped a lot! Professional, clear response, fast actions and super polite! Thanks Ricotta for hiring such amazing workers! Wish you guys all the best!

Roberto Rodriguez is the best tech support person. He can troubleshoot my printer problem and resolved. I am very satisfied with Ricoma And the tech support team. I propose to raise the salary to those people in tech support in special to Roberto Rodriguez.

Horrible machine and pathetic customer service. The machine sat because
they wouldn’t send out a tech to
set it up. We finally got a zoom call for
setup…not great. Machine still doesn’t work properly…at the moment, it won’t print AT ALL…