I have always appreciated the help I have received at Riddles Jewelry in Rimrock mall. Joan is so kind and helpful. Their repairs in store have been professional. A young man was being trained, and... See more
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I have several jewelry items from Riddle’s Jewelry. While I have no complaints about the quality of these items, I do take issue with the customer service. I have always found the staff to be less t... See more
I went in the store looking to change my movado battery and the personel were so friendly and so glad to help me they replaced my battery and with a big smile and their professionalism has no doubt I... See more
I went into your store this morning to buy a gift card. The man working told me that you didn't sell them but then asked another person behind the counter if you did. He started fumbling through drawe... See more
Company details
About Riddle's Jewelry
Information provided by various external sources
Since 1959, Riddle’s Jewelry has been a family owned and operated business and during those years we have expanded to 65 stores in nine Midwest states.
At our headquarters located in Rapid City, South Dakota, we operate a thriving factory that produces many of our own jewelry designs and where our diamond cutters create our own signature Noventa diamond. Like you, we believe that producing and buying products made in the USA is still the backbone of our strong country!
After fifty-seven years of dedicated service to our customers, our Riddle’s family name has become synonymous with fine jewelry and diamonds. We are committed to providing the very best variety in style and price, including many designer brands.
Riddle’s Jewelry, a name you can trust for all of life’s special moments.
At our headquarters located in Rapid City, South Dakota, we operate a thriving factory that produces many of our own jewelry designs and where our diamond cutters create our own signature Noventa diamond. Like you, we believe that producing and buying products made in the USA is still the backbone of our strong country!
After fifty-seven years of dedicated service to our customers, our Riddle’s family name has become synonymous with fine jewelry and diamonds. We are committed to providing the very best variety in style and price, including many designer brands.
Riddle’s Jewelry, a name you can trust for all of life’s special moments.
Contact info
3.8
Great
84 reviews
Hasn’t replied to negative reviews
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Bought a ring from our local store and…
Bought a ring from our local store and had to have a stone replaced three times. First of which was within 3 months of purchase. By the second repair our local store had closed so had to drive an hour for repair. By the third repair THAT store had closed as well. So now up to and hour and a half drive to closest store. By the third time I was fed up and just wanted to return the ring. The staff suggested maybe a different type of setting would not have so many issues so my husband suggested I just upgrade since our anniversary was coming up anyway.It was such a sweet gesture how could I refuse?...Mistake! I got a bigger ring which of course means bigger price.Well, it has been just over 2 weeks...yes 2 WEEKS and the stone has come out of this one. Seriously? I could understand if I was doing hard labor and banging this thing around but I work in an office! The staff is always friendly and helpful without being overwhelming but the workmanship is terrible. Makes you wonder why so many of their stores are closing!?
September 20, 2019
Unprompted review
Awesome customer service-
Awesome customer service- helped me with replacing the backs of special earrings and followed through to make sure they fit perfectly. I would go back anytime!
December 11, 2018
Unprompted review
I had no issues and the necklace turned…
I had no issues and the necklace turned out great.
May 13, 2018
Unprompted review
Website is user friendly and the ride…
Website is user friendly and the ride was beautiful!
May 11, 2018
Unprompted review
Love the necklace
Love the necklace, is even more pretty than it was in the add
May 11, 2018
Unprompted review
Top rating for Riddles Jewelry!
I took my semi-mount in to have my princess cut diamond put in it. The prongs had to be rebuilt. Riddles did a superior job for a reasonable charge. The ring is gorgeous! Thank you Riddles. Due to Christmas they were busy with back orders, so It took three weeks, but it was well worth the wait. I highly recommend Riddles to anyone seeking to have jewelry repaired. The folks there are extremely friendly.
December 31, 2017
Unprompted review
Have had no problems with this company
Have had no problems with this company. Had stones added to a ring here and other jewelers said they couldn’t do it so very happy with Riddles.
October 2, 2017
Unprompted review
I LOVE MY NEW CHAINS.
August 29, 2017
Unprompted review
Great prices and speedy delivery!!
June 1, 2017
Unprompted review
Very beautiful necklaces mailed to me
Very beautiful necklaces mailed to me. Excellent customer service.
May 3, 2017
Unprompted review
Great company
Great customer service when helping purchase the ring. Ring showed up in a matter of a couple days. Couldn't be happier.
May 2, 2017
Unprompted review
Excellent
The jewlries are gorgeous! The design of a swirl with a pearl is delicate. I loved the items I purchased.
May 2, 2017
Unprompted review
Gorgeous
Absolutely gorgeous necklace! I can't wait to present this to my future daughter in law...
April 26, 2017
Unprompted review
I love the charm but the green gold is …
I love the charm but the green gold is very faint, Suggestion :: put larger leaves on it instead of inlaid over the outside of the bead ..
You have to really look to see the green
April 26, 2017
Unprompted review
Their jewelry is very high quality and …
Their jewelry is very high quality and their prices are excellent and on line shipping is very fast.
April 17, 2017
Unprompted review
*Amazing* customer service!!!
*Amazing* customer service. Spoke with them a few times over phone and email and it was stellar. Answered all my questions and got a great deal. I'd have no problems ordering from them again in the future.
April 10, 2017
Unprompted review
Josh was fantastic to work with.
April 7, 2017
Unprompted review
Love It!
Dainty, exactly what i wanted. The diamond shines and twinkles with my movement.
April 3, 2017
Unprompted review
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